Full Time

Head of Events

Reporting to: Visitor Experience and Events Director
Salary: £40,000 – £45,000 DOE
Hours: Full time, permanent

At Dynamic Earth, we’re thrilled to host over 400 events each year, with a vibrant focus on science and sustainability! Each event is a testament to our commitment to fostering a deeper understanding of our planet while championing sustainable practices. From engaging science fairs and interactive workshops to eco-friendly conventions and green initiatives, we prioritize creating experiences that inspire and educate. Our dedication to these principles ensures that every event not only delights our guests but also promotes a sustainable future. Join us in celebrating innovation, education, and environmental stewardship at our dynamic array of events!

Conferences and Meetings

Our Biosphere can host up to 300 people for a conference and can be split into two smaller rooms. Both rooms are equipped with the latest technology and supported by a professional events team. We also have a selection of small meeting rooms for breakout groups.

Dinners and Receptions

Our stratosphere has space for up to 550 for a banquet or dinner dance. We can transform the Stratosphere into any colour with our state-of-the-art LED colour change lights. Our Ozone is a soundproofed space and can be used as a dance floor or independently as a drinks reception, breakout room or smaller dinner space.

Purpose of the Role

The Head of Hospitality will act as the lead on all events and catering activities within Dynamic Earth to help support our mission of being the go to destination for events in Edinburgh. You will lead the development and delivery of the Events and Hospitality strategy and operational plans. The role requires a solid understanding of Events Management, Business Development and Food and Beverage activities.

You will push for new innovations and better ways to promote our offerings as a venue. You will focus on driving efficiencies across all our departments to support our strategic priorities and targets.

Job Description and Duties

– Strategic Thinking and Leadership – Foster strong, collaborative working relationships with colleagues across all departments at Dynamic Earth, ensuring teams receive professional advice and support to meet their organisational goals and targets. You will ensure that all decisions support the strategic goals and ambitions of the organisation. You’ll also play an active role in our Extended Leadership team – building new ideas and better connectivity between function Heads and their departments.
– Team Management and Development – Provide professional leadership and direction for the Hospitality function, ensuring the team has the expertise and skills needed to deliver pro-active, high quality services drawing on external best practice. Act as a mentor to your teams to assist in their development and progression.
– Product Development and Partnerships – With the support of the Visitor Experience and Events Director, you will lead on all product development and partnership opportunities on behalf of Dynamic Earth. This includes analysing client demographics and feedback using surveys, analytics and other tools to better understand our clients and the market. You will reach out to local business and suppliers to foster opportunities for Dynamic Earth to build Partnerships to enhance our food and beverage offerings.
– Budgets and P&L Management – Agree annual budgets and operational plans with the Visitor Experience and Events Director and take responsibility for tracking, approving and reporting on activities, performance and expenditure. You will ensure that clear P&Ls are kept maintaining the profitability of our events to ensure that targets are met.
-Project Management – You will lead on all projects relating to hospitality including managing cross departmental collaboration where appropriate.
-Business Partnering – Working with our marketing team to ensure we showcase and share the success of our science and sustainability events by crafting and delivering compelling brand stories that highlight our achievements and impact.

Skills, Knowledge and Attributes

Essential

-You will be an effective line manager to ensure colleagues are well supported, trained and motivated.
-You will know how to manage and develop annual budgets, project budgets and manage delivery against budgetary levels.
-We are proud to see Passion, Caring and Inclusive as three cross-cutting Values. You will bring these values to life to encourage your colleagues to share them too, to build a strong common culture.
-You will be an innovative thinker with the ability to think outside the box.
-You will have excellent organisational skills with the ability to delegate, manage and prioritise tasks under pressure.

Desirable

-Experience in a Food and Beverage environment.
-A desire to build a professional network.
-Experience of working in the third sector.
-A professional or personal interest in science, earth science and environmental issues.
-An empathy for what Dynamic Earth exists to deliver.

Benefits

-34 days annual leave (which includes 9 bank holidays)
-Complimentary entry to Dynamic Earth for family and friends
-Free staff car-parking
-25% Discount in the Dynamic Earth Gift Shop
-Subsidised meals from the Dynamic Earth Café
-Staff Canteen with complimentary tea and coffee
-Free entry to ASVA member visitor attractions (subject to conditions)
-Limited Gym Membership at Holyrood Hotel (subject to conditions)
-Employee Values Awards
-Matched company pension contribution of 5%
-Confidential advice-line through our Employee Assistance Programme
-Life Assurance cover of 4 times annual salary
-Up to 3 years Critical Illness cover

How to Apply

To Apply please send a CV and covering letter (both circa x2 pages each) to peopleandculture@dynamicearth.org.uk detailing why you are the best candidate for the position.

Closing date for applications is 5pm, Friday 14th June.

Food and Beverage Manager

We are seeking a personable, proactive individual to lead our Front of House, Bar & Kitchen team from the front.

Isle of Raasay Distillery
The Isle of Raasay Distillery has won multiple awards for our products and guest experience since opening in 2017. Borodale House is the Victorian villa at the heart of the Isle of Raasay Distillery and includes our visitor centre, six bedroom luxury accommodation, restaurant, tasting bar and caters for a range of private group bookings and events. The restaurant currently operates at c.30 covers per night and is focussed on quality of service ahead of high throughput. New cabin style rooms are due to be added ahead of the 2025 season to double the capacity of our overnight accommodation.
Responsibilities and Role
The Food and Beverage Manager is an exciting and hands on role to take our customer experience to the next level. We are a unique business catering for many different audiences throughout our distillery visitors centre and accommodation and are seeking an experienced individual with a proactive and energetic approach to leading our hospitality team. You will report to the General Manager of Borodale House and will work with them directly to maintain our high standards of service and further develop the Food and Beverage offering as we add additional capacity to our guest accommodation.
Key Duties
Lead the team during service
Accountable for restaurant performance, both financially and qualitatively
Ordering of stock and responsible for stock takes
Contribute for business planning
Assist in event planning and organising
Creating rotas
Working weekends

Qualifications / Requirements
A proactive, positive attitude
Problem solving abilities
Experience of a similar leadership role in hospitality
Formalised customer service training
Driving Licence

Benefits
£30,000 to £34,000pa depending on the candidate
Share of Tips
Cycle to Work Scheme
Deep discounts on Whisky & Gin
Gym Membership
Accommodation Discount for Friends & Family
Guaranteed Two Consecutive Days off per Week
Separate Accommodation

Visitor Services Manager

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation:

Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.

Developing and delivering a programme of stories and events within Gladstone’s Land in collaboration with the Operations Manager and Curator.

You will be responsible for monitoring and maintaining the deterioration of the collections with the collections care team, including monitoring environmental controls and cleaning programmes.

Create a culture of ‘exceptional service, every time’. Delivering high standards and a consistently warm welcome within Gladstone’s Land.

You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

Work closely with other VSMs in the Edinburgh cluster properties to join up the story telling across all sites.

Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets.

Managing visitor-related buildings and facilities (e.g. visitor experience, café, retail and admissions, self-catering accommodation).

Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;

To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

Adhering to the sale of alcohol legislation, being a Premises Manager.

Seasonal Gardener

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Assisting the Gardener Team with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Undertaking practical maintenance of the garden (e.g., managing shrubs and herbaceous borders)
b. Grass-cutting, strimming, hedge-cutting and raking/collection.
c.
Cutting of lawn edges
d.
Hand-weeding of beds and borders
e.
Planting out tender perennial
f.
Application of mulches and compost
2.
Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a.
Refuse disposal.
b.
Raking gravel paths
3.
Assisting as required with the general enjoyment of the gardens and estate by:
a.
Responding to general visitor enquiries
b.
Assisting at events held within the garden or on the estate.
4.
Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.
5.
Working with the full-time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.
6.
Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering.
7.
Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.
8.
Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

Hospitality Apprentice

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
While in the café the apprentice will take direction from the supervisor working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.
Whilst on site at the café the apprentice will provide a consistently high standard of visitor care at all times:
▪
Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner
▪
Assisting in food preparation and stock management
▪
Answering visitors’ queries about the catering offer, deals, seating, and ingredients
▪
Checking our visitors experience of catering and enquiring whether all their needs are met
▪
Promoting the National Trust for Scotland and the benefits of Trust membership
▪
Always maintain excellent standards of site and personal presentation
▪
Undertake the general ongoing operational cleaning of all areas as necessary
▪
Wearing correct uniform, name badges, or PPE as required
SCOPE OF JOB
Customer Service
▪
Regular interaction with all members of the public
Teamwork
▪
Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
Sales, stock and financial processes
▪
Help achieve sales targets and membership recruitment targets
▪
Operate tills and share end of day cash reconciliation duties, as appointed by the duty supervisor
Tools/equipment and cleaning chemicals
▪
Occasional user of cleaning chemicals.
▪
Expected to become familiar with and comply with the property’s Health and Safety policies.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Technical Manager

About Us

Dynamic Earth is Edinburgh’s world-class science centre and planetarium that tells the extraordinary story of planet Earth, from beginning to mend.

Located on the edge of Holyrood Park with spectacular views of Salisbury Crags Dynamic Earth is also one of Edinburgh’s largest unique venues for corporate & hospitality events.

Our staff are pivotal to what makes us a 5-star rated science centre and world-class events venue. We offer a truly unique and dynamic working environment; creating a passionate, caring and inclusive place to work, learn and play.

Dynamic Earth is driven by a positive belief that everyone has the potential to be the problem-solvers of the future. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

We actively seek to recruit enthusiastic, motivated and highly customer focused staff that share our passion for our core charitable mission to empower people with understanding and empathy for the Earth. If you feel you have these personal attributes along with the right mix of skills and experience, you may be our next team member.

Role Summary

Our technical team plays a key role in ensuring that our exhibition provides the best immersive experience to all visitors and that our hospitality clients receive a world-class experience when hosting an event.

From, conferences weddings and dinners, to time-machines volcanoes and icebergs, Dynamic Earth is a workplace like no other! There is always an adventure around the corner and a unique challenge to solve.

The Technical Manager will be responsible for ensuring the smooth running of our immersive exhibition and providing AV support to live events as well as the support and development of the technical team, ensuring all team members receive cross-training. The technical team reports to our Head of Building Services who oversees the back-of-house functions within the organisation. As well as leading the technical department, we are looking for a Technical Manager who can partner across the organisation on projects such as a Spooktacular Halloween experience within the exhibition and theming for Christmas Party Nights.

Please see www.dynamicearth.org.uk/join-our-mission/careers for the full candidate pack.

Responsibilities

Technical Duties – Oversee the operation and maintenance of the immersive exhibition conducting fault finding, problem solving and repairs. Provide AV support for conference and banqueting events and technical planning support for internal events.

Maintain IT and telephony infrastructure within the organisation.

Strategy and Culture – You will champion a culture of excellence in the technical department and play a key role in ensuring the delivery of our organisational strategies within your department. You will foster a culture of collaboration across the organisation in the delivery of events and projects.

Project Management – You will partner across the organisation on internal projects and oversee contractors to provide technical support on small, and large-scale projects.

Team Management -You will line manage the Technical team and ensure there are clear annual objectives, regular reviews, and training plans in place.

Budget & Finance – You will manage budgets for the Technical department and work alongside the Head of Building Services to produce business cases for proposed technical repairs and upgrades.

Health and Safety -You will take a leading role in health and safety for the department, ensuring health and safety procedures and documentation are up to date.

Skills Knowledge & Attributes

Comfortable in modern technical event production and AV installation

Experience within a similar role providing high level technical expertise and team management.

Experience in technical production for conferences and events in both onsite and online environments.

Strong fault finding and problem-solving skills.

Experienced in maintaining and repairing AV equipment and installations.

The ability to communicate and negotiate clearly and diplomatically with colleagues, clients, and contractors.

Excellent time management skills to meet business and client deadlines.

Ability to multi-task and manage multiple projects simultaneously.

A proactive team player who can be flexible with their time to meet the needs of the organisation.

Must be Windows and Mac literate, and experienced in Office 365, PowerPoint, Keynote, and online video conferencing platforms.

Must have a minimum of 4 years management experience in a similar role.
PASMA, IPAF, IOSH or NEBOSH certification are also beneficial to the role.

Leadership skills with the ability to motivate and manage a team.

Confident with a pro-active approach to completing tasks and projects.

Excellent oral and written communication skills.

HNC qualification or higher in a related subject advantageous but not essential.

Benefits
34 days annual leave (which includes 9 bank holidays)
Matched company pension contribution of 5%
Free staff car-parking
Life Assurance cover of 4 times annual salary
Up to 3 years Critical Illness cover
Confidential EAP advice-line through Health Assured
Free entry to ASVA member Visitor attractions (subject to conditions)
Limited Gym Membership at MacDonald Holyrood Hotel
Staff canteen (complimentary tea & coffee)
Employee Values Awards
Subsidised meals & coffee from the Dynamic Earth Café
25% Discount in the Natural Selection Gift Shop
Complimentary entry to Dynamic Earth for family and friends

Cleaner/Housekeeper(s)

Hopetoun House is regarded as Scotland’s finest Stately Home. We welcome around 50,000 visitors each year and are proud to be graded as a 5-star Visitor Attraction by Visit Scotland.

Permanent Cleaner/Housekeeper(s)
Hopetoun House is looking for Housekeeper(s)/Cleaner(s) to work as part of our dedicated Housekeeping Team, assisting the Head Housekeeper in the cleaning and upkeep of the publicly accessible areas of Hopetoun House. (Please note that this does NOT include the family/resident areas, bedrooms or catering kitchens).

Hours of Work and Rate
There are 20 hours per week available in total, this is available to either one candidate for the full 20 hours or can be split into 10 hours per week for two candidates. Therefore, it is important to tell us which option you would like to be considered for in your application.

20 Hours Position
During Visitor Attraction Season (Easter to end September)
5 hours per day, 4 days per week (days negotiable). Weekend work is required during our Visitor Attraction season, typically working Saturday and Sunday every second weekend. Working hours are 06:00 to 11:00.
During Closed Season (October to Easter)
5 hours per day, 4 days per week. There is occasional weekend work during our closed season, depending on the needs of our events business. Working hours are 07:00 to 12:00.
Rate of pay is £12 per hour.

10 Hours Position
During Visitor Attraction Season (Easter to end September)
5 hours per day, 2 days per week (days negotiable). Weekend work is required during our Visitor Attraction season, typically working Saturday and Sunday every second weekend. Working hours are 06:00 to 11:00.
During Closed Season (October to Easter)
5 hours per day, 2 days per week. There is occasional weekend work during our closed season, depending on the needs of our events business. Working hours are 07:00 to 12:00.
Rate of pay is £12 per hour.

Typical duties include the following:
• Vacuuming, floor polishing and dusting
• Cleaning WCs and maintaining adequate supplies of toiletries in WCs
• Before and after cleaning of any rooms used for Hopetoun events
• Finer conservation detailed cleaning in winter
• Anything else within reason that the Head Housekeeper requires in order to maintain the proper upkeep of Hopetoun House

The post-holder should be confident and friendly, being able to work both under direction and on own initiative. Previous corporate cleaning or housekeeping experience is required. An interest in heritage/visitor attractions would be an advantage although not essential. Full training will be given.

IMPORTANT: There is no public transport near Hopetoun, so own transport is essential.

To apply, please email and tell us a bit about yourself, why you’d like this job and why you’re suitable, please also attach your CV.

Email: info@hopetoun.co.uk
The Hopetoun House Preservation Trust is a registered Scottish Charity No SC009760

Technical Supervisor

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Technical Supervisor responsible for ensuring the overall maintenance and safety of the attraction. This includes the fabric of the building and building facilities, audio-visual systems, lighting, special effects, live actor shows and the Drop-Dead ride.

As well as lead and develop the technical team alongside the Technical Manager, you’ll ensure through effective and proactive maintenance programs that all systems operate efficiently, effectively, and safely. With input from the General Manager, you’ll also be responsible for delivering projects on time and within budget parameters.

You must ensure that all shows and display gag features are in full working order, ensuring the downtime is minimised and the turnaround is maximised.

This is a highly demanding but exciting role providing vital support to the attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

This role is full-time, permanent, and will include weekends and bank holidays as part of a shift rota. Regular weekend and night work is required for this role.

Qualifications & Experience
Completed a recognised apprenticeship or hold a recognised qualification (e.g. City and Guilds, BTEC, NVQ level 3, ONC in a mechanical or electrical engineering discipline or a comparable national or service qualification),18th Edition.
Highly skilled and motivated
A strong eye for detail
Excellent verbal and written communication skills
Ability to work as part of a team
Ability to be flexible/adaptable as per the business operational requirements
Proficiency in Microsoft Office Great
Benefits
Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

40% online LEGO discount
25% off food and retail in our attractions
Local benefits
Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold Edition)
Merlin Magic Pass – allowing you, your family, and friends free entry into our attractions globally!

Maintenance Technician

Edinburgh Dungeon is currently seeking a Maintenance Technician to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager or Supervisor regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This is a permanent full-time role, which will include working weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience
NVQ/HNC Qualification in Mechanical or Electrical discipline
Extensive experience in a similar role
Experience with hydraulic and Pneumatic systems
IT experience (Microsoft outlook,excel,word)
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
Benefits
Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold Edition)
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

Gardener

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1.
Undertake practical maintenance (e.g. managing trees and shrubs, herbaceous plants, and bulbs; clearing invasive species; weed control; composting and soil improvement; hard-landscaping; path care), with particular responsibility for a designated area within the woodland garden.
2.
Contribute as required to the wider garden, to the standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors.
3.
Contribute to the management, conservation and development of the garden by assisting with plant propagation and other nursery work, and the maintenance of plant records and labelling.
4.
Assist with education/interpretation activities such as introductory talks and guided walks.
5.
Foster positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.
6.
On occasion, contribute to the review and development of property action plans and operational workplans for the garden.
7.
On occasion, supervise and work with volunteers, student placements and/or apprentices to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.
8.
Ensure compliance with the Trust’s health, safety, and environment policies and procedures.
9.
Demonstrate self-motivation, strong organisational skills, including time management and the ability to plan and prioritise.
10.
Undertake such other reasonable duties as may, from time to time, be required to ensure the smooth running of the property as required by the Head Gardener.

Retail & Admissions Manager

Retail and Admissions Manager Vacancy

Company:

Landmark Forest Adventure Park (part of Visitor Centres Limited)

The package:

Competitive salary (provided upon request)
Discretional annual bonus scheme
10% company pension contribution
Permanent health insurance
Free family passes and complimentary day tickets
Free admission to hundreds of Scottish visitor attractions
Free soup, cake and drinks everyday
Great staff discounts onsite (catering and retail)

Closing Date:
Friday, 14th June 2024

The Role

This is a rare opportunity to join the management team at Landmark Forest Adventure Park, one of Scotland’s best visitor attractions. As the Retail and Admissions Manager, you will lead our Retail and Admissions team, overseeing our retail outlets and ticket office operations. This role is integral to the park’s management team and will be pivotal in shaping the future development of the attraction.

This is a full-time role (40 hours per week) working 5 days out of 7, including some weekends. After an initial training period, you will also join a duty manager rota for weekend cover.

Key Responsibilities

Retail

Manage the year-round operations of our two retail outlets: the main Landmark Shop and Xplore Store.
Collaborate with General Manager to develop strategies to increase retail profitability
Forge relationships with suppliers to negotiate competitive prices and manage stock levels
Produce and review sales reports to identify areas for improvement and develop new commercial opportunities.
Appraise and improve the existing stock control system and delivery procedures
Attend trade show events and track trends to keep range of products relevant
Ensure products are poperly merchandised and displayed to maximise sales

Admissions

Oversee ticket office operations, ensuring first-class customer service for around 170k annual visitors
Take a lead role in ensuring the Ticket Office delivers first-class customer service
Resolve any customer complaints and issues in a timely manner
Manage ticketing system and procedures to ensure smooth front of house operations
Collaborate with Marketing & Sales Manager to increase Annual Passes sales
Work with the management team to continually improve the visitor experience
Continually review and update the ticketing structure to maximise commercial opportunities

General Duties

Manage a team of 10-15 people, including supervisors, adapting to seasonal staffing needs
Oversee all HR processes, including recruitment, training, grievances, disciplinaries and performance management
Collaborate with General Manager to set financial targets and manage budgets
Ensure all health and safety protocols are followed, including risk assessments and staff training
Provide regular updates on key performance indicators and operational initiatives
Participate in management meetings to address park-wide issues and review customer feedback for continual improvement
Foster a positive working environment, motivating staff, and promoting best performance through mentoring and coaching

Skills, Experience & Personal Attributes

Minimum of 3 years experience in managing a comparable team size
Strong background in retail with knowledge of retail management principles
Dynamic and enthusiastic, open to new ideas and business opportunities
Excellent people management skills with an emphasis on strong communication
Committed to delivering an exceptional visitor experience
Highly adaptable, able to quickly respond to changing circumstances
Skilled in budget management and analytical reporting
Team-oriented with a proactive and positive attitude
Preferred background in tourism, hospitality, or leisure, although not essential

Applications

Please fill out the application on the Landmark Forest Adventure Park website and submit it by the closing date (14th June 2024). As part of the application process you will be required to upload a CV and at least two references.

Link: https://www.landmarkpark.co.uk/retail-and-admissions-manager/

Chef de Partie

Purpose of job

The Chef de Partie will support the Head Chef to ensure the customer experience is delivered to the highest standards, to ensure the provision of hospitality and customer care to Cairngorm customers. They will prepare and cook dishes according to the restaurants recipes and standards, maintaining consistency in taste and presentation.

Salary: £13.65 per hour plus great benefits. No night shifts or split shifts.

Roles and Responsibilities
Purpose of the job:

The Chef de Partie is accountable to the Head Chef. The role is also accountable for ensuring that all aspects of customer care is operating to the highest standards.

In discharging theses accountabilities, the Chef de Partie is responsible for:

Duties and Responsibilities

– All food entering the kitchen is correctly stored in rotation
– To keep the fridges clean and tidy
– To be fully aware of all items on the menu and of the recipes and quantities
– Prepare mise-en-place for all relevant menus.
– To be responsible for ensuring all food is prepared to the highest standards
– Being responsible to ensure that there is no cross contamination of food
– To be aware of and to control wastage of food
– To ensure that all documentation is kept such as cooking temperature records, fridge temperatures and cooking temperature records
– Being alert for opportunities to improve the profitability of sections
– To follow all procedures such as cleaning schedules, rotation of perishable and dry stocks maintaining equipment
– Reporting any problems to the Head Chef
– To interact with all customers in a friendly, welcoming, consistent manner
– To have knowledge of all products and services on offer and be able to pass on this knowledge in a positive, enthusiastic style
– Ensure prompt replenishment of stock and highlight to the relevant manager any stock issues e.g.: stock loss, damaged stock
– To maintain a high level of personal grooming and always wear the correct uniform, which must be kept clean, ironed and presentable at all times
– When handling/serving food and refreshments ensure that all requirements of Food Hygiene legislation are met
– To ensure that the department operates to the highest standards of customer care
– To be aware of all Catering Risk Assessments and Standard Operating Procedures
– Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
– To identify personal development needs in line with personal and organisational objectives
– To undertake any other reasonable duties as may, from time to time, be required

People Management

– Be polite and attentive to all our guests and colleagues
– Attend weekly “toolbox talks”
– Attend annual performance management and development processes such as Performance and Development (PAD) Reviews

Person Specification

Experience
The role would suit someone who has had experience in a busy kitchen environment
Demonstrate good people skills, both customer facing and within your team
The role will require a degree of flexible working to meet the business needs, 7 day operation and events outwith normal operating hours

Qualifications

– Full knowledge of food hygiene regulations (HACCP) and hold a valid food hygiene certificate
– SVQ Food Cookery and Preparation Level 3 or equivalent
– Experience in a customer focused environment

Skills
– Working to a deadline
– Excellent Customer Service skills
– Excellent communication skills, both written and verbal –
– Ability to give clear direction to all levels from Director to site level
– Ability to work alone as well as part of a wider team and under pressure
– Excellent attention to detail
– Problem solver
– Personal Attributes/Behaviours
– The ability to identify success as well as areas for improvement
– A motivated individual who is not fazed by an ever-changing environment
– Committed
– Flexible with a ‘Can do’ approach
– Adaptable
– Team player

Company Background and Culture / Location Overview

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.

Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.

In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

« Previous Page