Full Time

Operations Manager

An exciting new opportunity has arisen within Maryhill Burgh Halls Trust for a Operations Manager

Contract: Permanent, Full Time (35 hours, Monday to Friday)

Salary: £38,000 (Salary circa £38,000)

No. of Posts: One

Location: Office Based, Glasgow G20 8YE

Entitlements: 6% Pension Contribution, 32 days annual leave (inc. public holidays)

Organization overview:
Maryhill Burgh Halls is an historic landmark building in North Glasgow. The listed 19th century façade wraps round a modern interior following the building’s comprehensive restoration and reconstruction completed in 2012. The Halls are owned and operated by Maryhill Burgh Halls Trust, a registered charity. The Trust operates the building for two principal functions:

• Event space – for heritage & art exhibitions, community activities and events as well as for private event hire.
• Business centre with business tenancies (providing the finances to support the overall operation)

Job overview:

The key role of the Operations Manager is the delivery of the Trust’s remit as a charity, social enterprise and cultural heritage organisation and developing and growing the charity both in terms of its social and cultural impact. The Operations Manager will report to the Trust board.

Responsibilities:

Strategic Leadership
– Work closely with the Board to ensure that MBHT has a long-term strategy and clear delivery plans relating to its objectives for social and cultural value.
– Provide strong, effective and visible leadership and drive in the delivery of MBHT’s strategic objectives.
– Lead and develop the MBHT operations team (staff and volunteers).
– Fostering relationships within MBHT’s stakeholders and maintaining strategic alignment with sponsors, key partners and supporters.
– Managing the Outputs of the Trust
– Space Hire Management – ensure the development and operation of optimal.
strategies, policies, pricing and operational management of space hire to optimise.
their value, balancing social value with economic value.
– Management of Volunteers – ensure the management and development of the
volunteers to optimise their function and contribution and to allow MBHT’s volunteer
programme to have a social value of itself.
– Merchandising Management – ensure the sourcing, display and selling of appropriate
merchandise.
– Exhibition Management – stimulate, facilitate, support and develop a programme of
appropriate exhibitions to vitalise the Halls and demonstrate its social and cultural
value.
– Museum Collection Management – develop and implement a strategy to enhance the
– Maryhill Museum experience.
– Heritage & Community Event Management – ensure the maintenance of a lively
programme of heritage, cultural and community events, leveraging network
connections and available funding sources as much as possible.
– Development of strategic marketing and communications policies and specific
campaigns, including the management of websites and social media.
– Collaborate with Building Facilities Manager in regard to the presentation of the
building, seeking ways to enhance its visibility, accessibility and utility and otherwise
to support the Trust’s objectives and its operations.
– Collaborate with Building Facilities Manager in regard to the utilisation of the
caretaker(s) with respect to set-up and take-down of events, security during out-ofhours operations etc.
– Manage the Premises Licence and secure and maintain a personal Liquor Licence to
allow licenced events to operate within the Halls.
– Manage the event catering systems and processes to optimise outcomes for the
event-hire business.

Financial and Funding
– Grow income from commercial sources to invest in an expanded social, cultural, heritage and arts programme.
– Ensure accurate financial accounting and management in all operations.
– Prepare budgets and management accounts for all operational activities.
– Pursue all appropriate funding sources to support development and implementation
of operational activities.
– Collaborate with Building Facilities Manager to source funds for the building fabric
justified on heritage, cultural or other grounds.

Governance and Risk
– Ensure full statutory compliance and best practice in relation to all operational activities.
– Ensure effective operation, maintenance and development of software and
technology infrastructure in support of operations.
– Ensure optimal policies and procedures are in place for all operational activities.
– Diligently support the Board, ensuring transparent and timely reporting of progress
against the business plan, changes/developments in the business environment, and
management of governance and risk.
– Support the Board in the exercise of its legal, financial and other responsibilities,
following Charity Commission requirements and current legislation.

Full Job Description and Person Specification can be downloaded below.
Interested in applying? Send your CV along with a Covering Letter to chair@mbht.org.uk

Business Development Director

OneRen is an ambitious culture and leisure charitable trust that delivers a variety of vital services and engaging experiences across Renfrewshire. Our vision is for everyone locally to live lives that are healthy, happy and fulfilled. We are on a mission to improve the health and well-being of local communities through accessible arts, culture, leisure and sporting opportunities. To do this we need to protect and build our income streams.

We are also supporting the economic regeneration and civic renewal of Renfrewshire, by developing a cultural portfolio intended to activate new markets and raise the profile of Paisley and the wider region as an exciting visitor destination.

Do you match this ambition? Are you an exceptional and motivated leader? You will be joining the senior leadership team at a critical time in supporting the continued success of the delivery of our cultural venues that have undergone significant refurbishment (Paisley Town Hall, Paisley Arts Centre and Paisley Learning and Cultural Hub).

The role will also involve progressing income generation for the flagship museum project Paisley Museum Reimagined, which forms part of Renfrewshire’s dynamic Future Paisley programme.

Will lead OneRen’s business development function and commercial activities to ensure we achieve our financial objective to increase income surplus to deliver the charitable purposes of the organisation.

The priority focus will be to oversee the delivery of a sensational programme of cultural activities and commercial services whilst navigating the landscape of setting optimal pricing to balance profit with customer satisfaction and community benefit.

You will direct associated sales opportunities across the organisation, developing a sales focused ethos across the wider workforce.

This is a fantastic opportunity to lead a dynamic team that includes marketing and communications, commercial events, sales, fundraising, retail, and catering as well as contribute to the overall strategic direction of the organisation.

For a confidential discussion about the role, please contact Catriona Mackie or Afia Evans at Aspen People on 0141 212 7555. For more information, including how to apply, please visit their website, www.aspenpeople.co.uk

Conference & Events Operations Manager

The Conference & Events Operations Manager is part of a small team responsible for the delivery of all conference and events business at Discovery Point and Verdant Works. The post holder reports to the Commercial Director and will support them in ensuring that the Trust’s conference and event business is delivered to a high standard in conjunction with external contractors and the in-house team.

The postholder will be confident, have strong business acumen and the ability to work well under pressure. They will have the talent to build, develop and motivate a team to deliver excellent levels of customer care. Three years’ experience within a supervisory role within a busy hospitality environment is essential.

A flexible and friendly approach to work is required and the ability to work as an integral part of a small team is essential.

Full job description on our website.

Retail Supervisor

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, beauty, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience, and a fantastic opportunity has arisen to join the team.

The role? The Retail Supervisor supports the management team in ensuring the smooth running of The Store while providing outstanding customer service. Driving and delivering sales in line with targets and ensuring that we deliver an exceptional shopping experience, you will be responsible for supervising retail assistants, communicating effectively and providing coaching to motivate the team to exceed targets.

The person? With a passion for all things retail and knowledge of retail processes, you will be hardworking, energetic and friendly with outstanding customer service skills. Experience in a similar role is required, and while food hall experience would be helpful, it is not essential. Candidates should be target driven, comfortable with a busy and varied workload and able to work weekends.

Why work for us? The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources.

How to apply? Please click on ‘Download Attached File’ below to view our application pack and find out more about the role. If you decide that this is the role for you, please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 20 January.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Learning and Access Curator – (Fixed-Term)

Glasgow Life is looking for a Learning & Access Curator to join us on a full-time, fixed term contract for a period up to 3 years, until October 2027.

More about the People’s Palace and our Museum team
As a Learning &; Access Curator you’ll be joining our Glasgow Life Museums team working on the exciting transformation project of the People’s Palace and Winter Gardens.

The project will develop and create a community-led museum to become of one of the world’s most socially engaged and internationally significant local museums. With Glasgow’s social history at its heart, we will reintegrate the glasshouse and museum, to create a dynamic museum offer with new flexible space and facilities that meet audience needs. The building will be restored, will be more environmentally sustainable and help put the east end of Glasgow more on the tourist map.

Our museums are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As a Learning & Access Curator you’ll be an integral part of the team by working on audience development, community engagement and partnerships to develop and co-produce new interpretation and learning opportunities through the redevelopment project. You will be an audience advocate, working closely with communities and playing a key role in supporting and informing the planning, co-production and delivery of new displays, services and learning programmes.

The candidate
If you’re interested in joining us as a Learning & Access Curator you’ll need:
• Demonstrated knowledge of best practice in interpretation and co-production within museum, gallery or heritage context
• Demonstrated ability to build and sustain relationships with a variety of partners, groups and organisations
• Excellent communication and influencing skills
• Demonstrated knowledge of lifelong learning practices and understanding of barriers to accessing museums
• Flexible, constructive, creative, problem-solving approach

This post is city wide however your primary location will be Glasgow Museums Resource Centre (GMRC) with occasional working at the People’s Palace and other Glasgow Life Museums venues.

Our GMRC office has good links to public transport and free staff parking.
This role is working Monday to Friday, 9am to 5pm, with some weekend and evening work required.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date 19 January 2025 and interviews are provisionally scheduled for w/c 27 January.

Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment. Please note successful candidates for the above position will be required to pay for their PVG Membership/or Scheme Checks.

This post is temporary for a period up to 31st October 2027.

Benefits at Glasgow Life
30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
Membership of the Local Government Pension Scheme
Discounted Glasgow Club membership and money off in our museum shops and online store
Option to buy extra annual leave
Cycle-to-work scheme
And much more!

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Learning Assistant

Glasgow Life is looking for a Learning Assistant to join us on a full-time, fixed term contract for a period up to 3 years, until October 2027.

More about the People’s Palace and our Museum team
As a Learning Assistant you’ll be joining our Glasgow Life Museums team working on the exciting transformational project of the People’s Palace and Winter Gardens.
The project will develop and create a community-led museum to become of one of the world’s most socially engaged and internationally significant local museums. With Glasgow’s social history at its heart, we will reintegrate the glasshouse and museum, to create a dynamic museum offer with new flexible space and facilities that meet audience needs. The building will be restored, will be more environmentally sustainable, and help put the east end of Glasgow more on the tourist map.

Our museums are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

The role
As a Learning Assistant you’ll be an integral part of the team by delivering and support an exciting and varied learning and engagement programme with a wide range of groups and audiences to support the transformation project.

The candidate
If you’re interested in joining us as a Learning Assistant you’ll need:
• Ability to engage with and inspire a wide range of different audiences
• experience of providing information and/or delivering learning activities in an educational or community setting
• Ability to work as part of a team, and to work independently using own initiative
• Energy, creativity and enthusiasm for a delivery-focused role
• A passion for museums and learning about collections

This post is city wide however your primary location will be Glasgow Museums Resource Centre (GMRC) with occasional working at the People’s Palace and other Glasgow Life Museums venues.

Our GMRC office has good links to public transport and free staff parking.
This role is working 5 days over 7, 9am to 5pm, with occasional evening work.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date 19 January 2025 and interviews are provisionally scheduled for w/c 27 January.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Maintenance Technician

Camera Obscura & World of Illusions is Edinburgh’s oldest purpose-built visitor attraction, situated at the top of the Royal Mile. The attraction is a 5-star VisitScotland-rated visitor experience consisting of a historic Victorian Camera Obscura, 5 floors of interactive exhibits, rooftop terrace, reception area and Gift Shop. The attraction is a ‘must-visit’ for families and adults from all over the world and due to its popularity has the longest opening hours of any attraction in Edinburgh.

Camera Obscura is an award-winning attraction and has recently won the Scottish Thistle Award for Hospitality and Tourism Employer of the Year as well as the Trailblazer Award from Living Wage Scotland. The attraction holds a Gold Green Tourism Award and a regional Thistle Award for Climate Action. Part of Visitor Centres Ltd, the company also manages Landmark Forest Adventure Park in Carrbridge, Inveraray Jail and Landmark Press.

This role involves maintaining high standards of presentation and safety internally and externally for our many visitors. We are open to candidates with various levels of experience, from juniors who will receive full training, to experienced technicians ready to hit the ground running, to specialist electricians who may take on electrical maintenance in addition to general tasks.

Summary
– Ensure visitor safety through health and safety checks and necessary remedial work.
– Maintain all exhibits, lights, and effects in full working order.
– Participate in prototyping and building new exhibits.
– Tasks will be allocated based on your skill set.

Job Requirements
– Experience: 2 years relevant experience (preferred).
– Language: Fluent English (required).
– Licence/Certification: Driving Licence (preferred).
– Work Authorisation: United Kingdom (required).
– Basic skills or the ability to learn in electrics, joinery, painting and decorating, plumbing, and IT.
– Good communication, numeracy, organizational skills, and initiative.
– Ability to work independently and as part of a team.
– Flexibility to work outside normal opening hours when necessary.

Main Duties
– Building Maintenance: Routine maintenance, repair work, and occasional cleaning.
– Exhibitions: Development, maintenance, enhancement, and repair of exhibits.
– General: Maintain a clean and tidy work environment and assist in other site operations as required.
– Emergencies/Security: Familiarity with fire and emergency procedures and ability to lock and secure the building after hours as a key-holder.
– Other Duties: Event/meeting preparation, offsite research, driving, ordering, and liaison with external contractors.

Mercat Tours Visitor Support Team

Mercat Tours Visitor Support Team

People who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team – you’re welcome!

Your Skills and Strengths:
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• Sense of humour!

It’s important to us that you to feel comfy, confident and at your best when we meet. Get in touch to help us understand your needs and give you a warm welcome. We want you to shine!

Purpose and Role:
✓ Provide visitors with a 5 star warm welcome and farewell
✓ Advise and assist visitor’s choice of tour by phone, email and in person
✓ Promote and process visitor and trade sales by phone, email and in person
✓ Maintain our historic site ensuring 5 star experience throughout
✓ Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
✓ Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
✓ Work as a positive, supportive member of our great team
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Click to see what you can be part of!

Mercat Tours Visitor Support Team

Mercat Tours Visitor Support Team

People who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team – you’re welcome!

Your Skills and Strengths:
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• Sense of humour!

It’s important to us that you to feel comfy, confident and at your best when we meet. Get in touch to help us understand your needs and give you a warm welcome. We want you to shine!

Purpose and Role:
✓ Provide visitors with a 5 star warm welcome and farewell
✓ Advise and assist visitor’s choice of tour by phone, email and in person
✓ Promote and process visitor and trade sales by phone, email and in person
✓ Maintain our historic site ensuring 5 star experience throughout
✓ Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
✓ Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
✓ Work as a positive, supportive member of our great team
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Click to see what you can be part of!

Mercat Tours Team Leader

Mercat Tours Team Leader

Do you love creating a 5 star memory?
Take pride in giving a warm welcome?

Mercat Tours are looking for lively, confident and responsible Team Leaders to join our team.

Your Skills and Strengths:
• Calm under pressure
• Responsible, reliable and trustworthy
• Excellent working knowledge of Microsoft Office
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Excellent negotiating and people management skills
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

It’s important to us that you to feel comfy, confident and at your best when we meet. Get in touch to help us understand your needs and give you a warm welcome. We want you to shine!

Purpose and Role:
✓ Lead as a positive, supportive member of our great team
✓ Communicate, support and work with Storytelling, Operations, Groups and Support Team to ensure a first class, visitor focused experience
✓ Involved in delivering all aspects of visitor facing and operational roles across the business
✓ Responsible for team and visitor safety and security
✓ Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street ✓ Share ideas on how to improve Mercat’s service and develop new business
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
✓ Take ownership with positive and proactive approach to problem solving
✓ Assign and authorise additional tasks for team
✓ Ensure appropriate compliancy paperwork completed
✓ Maintain site ensuring 5 star experience throughout
✓ Operations:
o Working knowledge of operational procedures
✓ Support Team:
o Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
o Be aware of, and check, fire evacuation and H&S procedures o Update on cellar stock and Storyteller equipment required
o Key holder and cashing up duties
o Complaint handling
o Maintain and report on site maintenance needs
o First Aider

Click to see what you can be part of!

kathleen@mercattours.com

Team Leader

Mercat Tours are looking for lively, confident and responsible Team Leaders to join our team.

Your Skills and Strengths:
• Calm under pressure
• Responsible, reliable and trustworthy
• Excellent working knowledge of Microsoft Office
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Excellent negotiating and people management skills
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

It’s important to us that you to feel comfy, confident and at your best when we meet. Get in touch to help us understand your needs and give you a warm welcome. We want you to shine!

Purpose and Role:
✓ Lead as a positive, supportive member of our great team
✓ Communicate, support and work with Storytelling, Operations, Groups and Support Team to ensure a first class, visitor focused experience
✓ Involved in delivering all aspects of visitor facing and operational roles across the business
✓ Responsible for team and visitor safety and security
✓ Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street
✓ Share ideas on how to improve Mercat’s service and develop new business
✓ Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
✓ Take ownership with positive and proactive approach to problem solving
✓ Assign and authorise additional tasks for team
✓ Ensure appropriate compliancy paperwork completed
✓ Maintain site ensuring 5 star experience throughout

✓ Operations:
o Working knowledge of operational procedures

✓ Support Team:
o Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
o Be aware of, and check, fire evacuation and H&S procedures
o Update on cellar stock and Storyteller equipment required
o Key holder and cashing up duties o Complaint handling
o Maintain and report on site maintenance needs
o First Aider

Click to watch the video and see what you can be part of!

Executive Director

The Executive Director is the principal adviser to the Scottish Maritime Museum Trust and to the Board of Directors. The person appointed will report to the Board of Trustees and will be responsible for the strategic leadership, development, financial sustainability, and operational management of SMM at both of its sites in Irvine and Dumbarton. The role requires a combination of museum management expertise and innovative leadership designed to deliver long-term success, thus securing the future of the Museum and expanding its reach, impact, and reputation.

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