Full Time

Stalker

PURPOSE OF THE ROLE

To assist the Head Stalker in managing and enhancing the game resource and conservation activities on Mar Lodge Estate in accordance with the management plan. The central function of the role is in deer management; with delivering our annual cull being the principal priority but also catering to our sporting clients.

The position plays a key role in the practical implementation of written management plans on the ground. This includes carrying out works in some of the most ecologically significant wildlife communities within the Cairngorms National Park. The location of the Estate in such an area of environmental significance, as well as the high levels of public usage, means that the role is often employed in practical ways to manage the potential conflicts between these interests.

KEY RESPONSIBILITIES

The Key Purposes of the role will be met by:

Leading on, implementing and ensuring the successful delivery of the Mar Lodge Estate Deer Management Plan, and operational management plan as well as other priority actions (i.e. predator control) over a ‘beat’ (area assigned to each Stalker) of several thousand hectares of remote woodland, moorland and mountainous terrain.

Advising and supporting the Head Stalker on appropriate management issues and processes, as necessary, and assist in the formulation of appropriate management prescriptions.

Training, mentoring, and supervising junior staff, seasonal staff, volunteers and guests.

To implement fully the National Trust for Scotland’s Health and Safety Policy and any processes and procedures specific to issues of game management and sport. To be active in the continual development and review of risk assessments.

Keeping, training and caring for working dogs to; comply with the legal conditions of deer management authorisations, and to support game shooting and predator control activities.

Supporting the wider estate in maintenance of key infrastructure using a wide range of plant and machinery.

Working at all times to a level of service delivery equivalent to, or above, published codes of conduct and best practice relating to areas of work undertaken as part of the duties of a stalker.

To extend the understanding of visitors to the Estate of game management and field sports and the harmonious benefits to be experienced for both sports, access, and conservation.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE

People Management

Not a line manager, but will be responsible for training, supervising and guiding seasonal staff, volunteers and clients as required.

Will have frequent contact with visitors, particularly sporting clients and will from time to time be expected to take part in public events and to present the Trust’s policies in a holistic sense and promote its work at all times.

Financial Management

Not a budget holder.

Learning and Engagement Officer

About New Lanark

New Lanark is a UNESCO World Heritage Site and 18th Century Mill village with a rich history and vibrant community. We are committed to preserving our heritage while creating inclusive and engaging experiences for visitors, schools, and the wider community. This is an exciting opportunity for a motivated and experienced professional to join our team as Learning & Engagement Officer. The ideal candidate will play a pivotal role in enhancing our learning and engagement offer, breaking down barriers to heritage access, and creating opportunities for underrepresented groups to participate in and enjoy what New Lanark has to offer.

About the Role

Reporting to the Head of Heritage, the Learning & Engagement Officer duties will involve:

Learning and Engagement Operations

• Develop and deliver dynamic educational opportunities using New Lanark’s site, collections, and stories.
• Design inclusive programmes that connect with underserved groups, strengthening community participation and access to heritage.
• Support the design and delivery of initiatives that showcase New Lanark as a hub for learning and research, engaging audiences at local and national levels.
• Design and deliver engaging, curriculum-aligned programmes for schools, colleges, and universities.
• Host visitor tours and workshops, creating impactful and memorable experiences.
• Build and sustain relationships with schools, outreach networks, and community groups to promote participation.

Volunteer Coordination

• Recruit and coordinate volunteers to support visitor engagement across heritage operations.
• Build a supportive and collaborative culture, ensuring volunteers feel valued and empowered.
• Exhibitions and Interpretation
• Collaborate on the development of engaging exhibitions and interpretation strategies.
• Use a range of media to bring stories to life and encourage visitor interaction.

Access and Inclusion

• Promote accessibility by identifying and removing barriers for underrepresented and underserved groups.
• Engage directly with local community groups and charities to identify their needs and tailor programmes accordingly.
• Champion compliance with the Equalities Act and inclusive best practices, ensuring all programmes and resources are accessible.

Strategic Development

• Monitor and evaluate programmes, producing regular reports on performance and feedback.
• Actively seek opportunities to develop New Lanark’s profile as a leader in heritage education and engagement.

For more information about the role and how you can submit an application, please visit the New Lanark World Heritage Site website.

Driver / Skilled Labourer – Highland Wildlife Park

Please note this is a fixed term position for 12 months based at Highland Wildlife Park.

The role:

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.?

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;

take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.

provide reactive labouring and driving tasks to agreed H&S and quality standards.

Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.

Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.

Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.

Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.

Assist in the ordering of supplies and services required for the team.

Ensure all pre-start check sheets are completed as required.

Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.

Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.

Recommend to your manager cost-effective opportunities to minimise the impact of your department and RZSS’ operations on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects as directed by your manager

What we’re looking for:

Relevant construction qualification, or minimal 2 years’ experience of working on a hands on construction/maintenance role.
Full driving licence.
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
What you’ll get in return:

Starting salary between £23,400 – £23,900 (offer based on experience) with future salary progression up to £24,400 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

Expected interview date – Thursday 16 January 2025

Summer Retail and Admissions Assistant

Apply now for an amazing opportunity to join our team at The Palace of Holyroodhouse, where your everyday summer job can become truly exceptional.

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

Our Retail and Admissions team are often the first and last point of contact for visitors, and so you’ll play a pivotal role in creating an extraordinary experience, from welcome to goodbye.

Key Responsibilities:
• Act as the first point of contact for visitors, guiding them through their booking to ensure visitors have everything they need for their visit.
• Process ticket sales efficiently and accurately at our ticket counters.
• Use online systems to manage bookings and provide accurate visitor information.
• Promote and advise on a range of products in our shops, actively identifying opportunities to upsell and achieve sales targets.
• Maintain a consistent friendly and professional demeanour, ensuring every customer receives excellent service.
• Efficiently replenish stock on the shop floor, contributing to a seamless shopping experience.
• Answering customer questions and informing them of other experiences and opportunities we offer.

Essential Criteria:
• Friendly with a customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
• You’ll also feel confident initiating conversations with visitors to help meet retail sales targets.
• At your best working as part of a team and with lots of initiative, you can anticipate visitor needs and work with colleagues to ensure smooth operations throughout the day.
• Pro-active and organised, you can work effectively even when it gets busy.
• You can stay focused and accurate when performing routine tasks.
• And you’ll have good numeracy, IT literacy and data entry skills.

Additional Information:
• We are currently advertising for two summer roles: Visitor Services Assistants as well as Retail and Admissions Assistants. Please consider which role best suits your aims, skills and experience, as you can only submit one application.
• This role will involve standing on your feet for a large part of the day.
• Your contract will run from the 17th March until the 30th September 2025. Both part-time and full-time roles are available.
• If working a full-time contract, you will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
• Selection processes will likely take place on the 7th and 8th January 2025.

Benefits:
• Competitive pay of £12.60 per hour.
• Complimentary lunch during your shift.
• The opportunity to join a large, friendly, and sociable team.
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.

Summer Visitor Services Assistant (Warden)

Apply now for an amazing opportunity to join our team at The Palace of Holyroodhouse, where your everyday summer job can become truly exceptional.

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

As a Visitor Services Assistant, you’ll welcome visitors from around the world and ensure every visitor has an exceptional experience from welcome to goodbye.

Responsibilities:
• Provide a warm welcome to visitors, actively engaging with them to enhance their understanding and enjoyment of the Royal Collection, Palace and local area.
• Assist in preparing the visitor route before opening by ensuring all areas are clean and tidy, maintaining high presentation standards throughout the day.
• Provide exceptional customer service, always maintaining a friendly and professional demeanour.
• Be aware about security, emergency, and evacuation procedures ensuring the safety and security of the visitors and the site.
• Work collaboratively as a team to ensure the smooth flow of visitors along the route.

Essential Criteria:
• Friendly and customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
• You’ll feel confident initiating conversations with visitors, understanding their needs and providing tailored information and knowledge.
• At your best working as a part of a team and with lots of initiative, you can anticipate visitor needs, ensuring the visitor route is managed to a high standard throughout the day.
• Pro-active and organised, you can work effectively even when it gets busy.

Additional Information:
• We are currently advertising for two summer roles: Visitor Services Assistants as well as Retail and Admissions Assistants. Please consider which role best suits your aims, skills and experience, as you can only submit one application.
• This role will involve standing on your feet for a large part of the day.
• We have three contract start dates available: 1st April, 15th May and 16th of June all until the 30th September 2025. Please specify your availability in your application. Both part-time and full-time roles are available.
• If working a full-time contract, you will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
• Selection processes likely to take place on the 16th and 17th of January 2025.

Benefits:
• Competitive pay of £12.60 per hour.
• Complimentary lunch during your shift.
• The opportunity to join a large, friendly, and sociable team.
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.

Driver / Skilled Labourer – Edinburgh Zoo

Please note this is a fixed term position for 12 months based at Edinburgh.

The role:

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.?

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;

take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.

provide reactive labouring and driving tasks to agreed H&S and quality standards.

Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.

Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.

Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.

Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.

Assist in the ordering of supplies and services required for the team.

Ensure all pre-start check sheets are completed as required.

Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.

Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.

Recommend to your manager cost-effective opportunities to minimise the impact of your department and RZSS’ operations on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects as directed by your manager

What we’re looking for:

Relevant construction qualification, or minimal 2 years’ experience of working on a hands on construction/maintenance role.
Full driving licence.
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
What you’ll get in return:

Starting salary between £23,400 – £23,900 (offer based on experience) with future salary progression up to £24,400 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

Expected interview date – Friday 17 January 2025

Marketing Executive

The Role – Marketing Executive (Maternity Cover)
An exciting opportunity has arisen to join the R&A World Golf Museum as Marketing Executive. The successful candidate will input into the development of marketing strategies to increase visitor numbers and maximise revenue within the R&A World Golf Museum (WGM), R&A Shop and The Niblick, in line with organisational objectives and meeting agreed departmental key performance indicators (KPls). The individual will coordinate marketing and promotional activities, engaging and liaising with external resource when required, to meet customer needs, working closely with all areas of the business to ensure a high-quality visitor experience.

This is a full-time, fixed-term opportunity for a period of 12 months to cover maternity leave. This position is 35 hours per week, predominately Monday – Friday.

Please note, we may close applications early should we receive sufficient applications. Interviews will take place in St Andrews in mid-January.

Communications Officer

The role

To produce content for the website, social media, newsletters, blogs, internal communications and media releases and act as the point of contact for media enquiries to promote Edinburgh Zoo and Highland Wildlife Park and the Royal Zoological Society of Scotland (RZSS) as world class visitor attractions and RZSS as an international leader in conservation and science, growing brand awareness, income and support, safeguarding our brand reputation.

Some of the things you’ll do:

Support and develop the full range of internal and external communications activities for Edinburgh Zoo, Highland Wildlife Park and RZSS conservation, education, membership and fundraising projects
Manage the complaints process for Edinburgh Zoo and Highland Wildlife Park
Provide day-to-day communications support for RZSS teams, including conservation, education, membership and
fundraising
Day to day management of the RZSS, Edinburgh Zoo and Highland Wildlife Park social media channels and websites
Leading the development and creation of content and assets for distribution to the media and across RZSS channels, including social media, the website, newsletters, blogs and intranet
Reach agreed engagement targets, including media, social media, newsletters and internal communications
Support RZSS in achieving visitor and income targets
Support the Head of Communications and Public Affairs with the development of RZSS’ political profile and public affairs work
Provide a 24 hour on-call service (outside of normal office hours) on a rota basis , including working weekends, and ad hoc cover as required. Required to make decisions as only point of contact while on call and weekend working.
Work is required outside of normal office hours, e.g. to cover press visits, events and animal arrivals
What we’re looking for:

Education to degree level in relevant subject or equivalent experience
A good understanding of the Scottish and UK media industries
Working knowledge of the Scottish and UK political landscapes and how it relates to RZSS
Excellent standard of written and spoken English
Assertive communicator, confident in dealing with a wide range of stakeholders
Creative copywriting and proofreading, with the ability to tailor often complex messages to a wide range of audiences, including the media, with an understanding of search engine optimisation
Good understanding of social media platforms and the ability to tailor content and utilise trends for each
Long and short-form video and photography creation
What you’ll get in return:

Starting salary between £27,487 – £28,174 (offer based on experience) with future salary progression up to £30,637 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

Expected interview date – Friday 10 January 2025

Curator (Glasgow History)

Glasgow Life

Curator (Glasgow History)
£34,877.18 – £40,497.04
Location: Citywide
Ref: GLA12964

Glasgow Life is looking for a Curator (Glasgow History) to join us on a 35 hours full time, fixed term contract for a period up to 2 years until March 2027.

More about the People’s Palace and our Museum team
As a Curator (Glasgow History) you’ll be joining our Glasgow Life Museums team working on this exciting transformational project of the Peoples Palace and Winter Gardens.
The project will develop and create a community-led museum to become of one of the world’s most socially engaged and internationally significant local museums. With Glasgow’s social history at its heart, we will reintegrate the glasshouse and museum, to create a dynamic museum offer with new flexible space and facilities that meet audience needs. The building will be restored, will be more environmentally sustainable and help put the east end of Glasgow more on the tourist map.
Our museums are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation.

The role
As a Curator (Glasgow History) you’ll be an integral part of the Glasgow Life Museums curatorial team. You will be required to develop an expert knowledge of the collection through research and documentation, to enhance the collection through active collecting and disposal, and to manage the development and delivery of displays and other programmes of public engagement and communication.
The candidate
If you’re interested in joining us as a Curator (Glasgow History) you’ll need:
• A degree or equivalent experience in a relevant subject area
• Excellent understanding of the needs of audiences, especially those who do not regularly visit museums
• Demonstrate experience of using collections to develop content and interpretation for diverse audiences within a museum context.
• Ability to work in partnership with other organisations, including community organisations
• Excellent communication skills, written and verbal.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations. This post is city wide however your primary location will be Glasgow Museums Resource Centre and Kelvin Hall with occasional working at other Glasgow Museums venues.
Some of our roles are piloting hybrid working, with teams working between the office and home. Your line manager will agree this with you. This balance enables you to continue much-needed collaborative working.

Our Glasgow Museums Resource Centre and Kelvin Hall have great links to public transport and free parking

This role is working Monday to Friday, 9-5, but occasional evening and weekend work will be required for community engagement activity.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 19th January and interviews are provisionally scheduled for 3rd February
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see https://www.glasgow.gov.uk/jobevaluation for more information.

For Fixed Term Roles – If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
https://www.glasgow.gov.uk/jobevaluation for more information.

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us

To apply for this vacancy online please visit Curator (Glasgow History) – Fixed Term – GLA12964 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 19th January 2025.

Technical Manager

Fancy swapping your run-of-the-mill job for something a bit darker, a bit scarier, and a whole lot more legendary? The Edinburgh Dungeon is on the hunt for a Technical Manager with the skills to keep our attraction frighteningly flawless.

Do you have the skills to keep our creepy corridors, live shows, and infamous Drop-Dead ride running smoothly? As the Dungeon’s Technical Manager, you’ll be responsible for the maintenance and safety of every corner of the attraction. From ensuring the fabric of the building stays intact to overseeing the behind-the-scenes magic of our live actor shows and special effects, your expertise will be essential.

You’ll lead statutory inspections, implement health and safety measures, and manage the upkeep of the Dungeon’s facilities and systems. With you at the helm, our scares will stay spine-tingling and our attraction scream-worthy.

You’ll also lead and develop a maintenance team worthy of the Dungeon’s dark reputation, ensuring they meet statutory requirements and Merlin standards. Alongside daily operations, you’ll dive into managing ride upgrades and capital expenditure projects, all while keeping budgets as tight as a vampire’s grip. Whether it’s scheduling fire and safety checks, tackling risks, or getting your hands dirty, you’ll play a key role in keeping the Dungeon safe, eerie, and efficiently terrifying.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience
Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
Experience in managing A/V systems including show programming, audio and lighting would be beneficial.
Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work

Benefits
Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
25% discount in our retail shops and restaurants.
40% off LEGO online.
Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
Discounted rates at Merlin hotels globally.

Visitor Services Supervisor – Retail

Join the leadership team at Glenfinnan Visitor Centre and Monument, one of the National Trust for Scotland’s most iconic sites, welcoming over 500,000 visitors a year. As Visitor Services Supervisor – Retail, you’ll play a key role in creating exceptional visitor experiences, enabling our charity to generate the income that supports the conservation of this important site.

This role offers an exciting opportunity to use your retail expertise in a meaningful way, helping to share Scotland’s stories and heritage. You’ll lead a vibrant team, ensure smooth day-to-day operations, and inspire visitors to connect with Glenfinnan’s history, all while achieving ambitious retail and customer service goals.

In this fast-paced environment, you’ll use your creativity to enhance visitor engagement, maximise retail success, and support the Trust’s wider mission of caring for Scotland’s heritage and making it accessible to everyone.

Key Responsibilities
Lead and motivate a dynamic retail team:
• Supervise and inspire a team of permanent and seasonal Visitor Service Assistants (VSAs).
• Provide ongoing training and coaching, enabling the team to deliver exceptional service.
• Support the preparation of staff rotas to ensure our operation is effectively resourced.

Deliver exceptional visitor experiences:
• Lead by example to offer every visitor outstanding customer service, setting high standards for the team.
• Gather and respond to visitor feedback to continually improve the retail offer.
• Inspire visitors by sharing stories about Glenfinnan and the impact of their spending with our charity.

Drive sales and manage performance:
• Achieve retail income targets, contributing to an annual goal of > £1 million in sales.
• Create eye-catching and engaging displays to maximise sales opportunities.
• Nurture a culture of upselling and cross-promotion among all retail staff.
• Optimise stock management processes, including deliveries, inventory, and stock-takes.
• Monitor commercial performance, adjusting activities to capitalise on opportunities.

Support wider property goals:
• Act as a Duty Manager for the whole site, overseeing smooth and safe operations, including opening/closing and handling any on-site issues.
• Promote additional income streams, including memberships, donations, and food & beverage.
• Champion environmental sustainability in all activities, including energy use and waste disposal.
• Contribute photos, videos, and story ideas for social media and promotional materials.

What We’re Looking For

Essential skills & experience:
• Proven experience or a qualification in retail leadership.
• Strong staff supervisory skills, with experience in motivating, training and coaching teams.
• A passion for delivering exceptional customer service.
• Visual merchandising expertise with an eye for presentation.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and comfortable using retail systems.

Desirable skills:
• First Aid certification (or willingness to train).
• Personal License holder.
• Current UK driving license.

What we offer:
• The chance to work at a world-renowned heritage site, surrounded by stunning scenery.
• A dynamic, fast-paced role with opportunities for professional development.
• Sociable hours, generous holidays and one-hour of paid breaks a day.
• The satisfaction of making a tangible impact by supporting the conservation of Scotland’s heritage.
• A supportive and inclusive team environment.

Audience Engagement Manager (Maternity Cover 12 Months)

The Hunterian are currently looking for a creative and dynamic Audience Engagement Manager to join our team.

You will be key in planning, organizing, and running a variety of events and activities to welcome new visitors. Working alongside the Audience Development Manager, you’ll help create and manage an exciting programme that engages a diverse range of audiences.

You will also oversee audience research, volunteering, social media, marketing, and visitor engagement, making sure the initiatives are engaging, inclusive, and community focused.

The successful candidate will work closely with both internal teams and external partners to ensure The Hunterian becomes a more inviting and meaningful space for all audiences.

This post is full time and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns.

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