Full Time

JOB PURPOSE

This job is necessary to help the National Trust for Scotland properly care for the cultural landscape and natural heritage of the established site at Fyvie Castle through directly carrying out skilled estate maintenance work including path maintenance, vegetation control and general building and estate structures maintenance.

The Gardens Team plays a pivotal role ensuring that the Fyvie Management plan is realised and that we ensure safe access for over 80,000 visitors per year to our estate.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Fyvie Castle
o Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.
o Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH
o Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.
o Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.
• Carry out essential estate maintenance and minor repairs to a high standard – this will include;
o Small scale repairs to fences, benches, gates and other countryside furniture
o Upkeep of estate and ground around buildings in line with expected presentation standards of a grand historic home
• Using and maintaining equipment and vehicles safely
• Day to day upkeep of the estate
• Undertaking conservation work while following guidelines and regulations around listed buildings and areas of archaeological interest
• Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS
• Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience
• Support community engagement projects and ecological surveys on site to improve landscape management

Job Title: Assistant Area Manager
Contract Type: Permanent
Grade: FC06
Salary: £29,508 – £32,437 per annum
Hours: 36 hours per week
Location: St Andrews Area
Job Reference: ON000549

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Area Manager responsible for the management and operational delivery of the Library Service and associated activities across several branches in the St Andrews area (St Andrews, St Monans, Elie & Tayport). You will be responsible for ensuring a consistently high level of customer service is provided, company policy is adhered to, building compliance and standards are maintained and a positive health & safety culture is embedded across all branches. You will be responsible for all aspects of people management for your team as well as their training and development.

As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve library service and customer experience.

This is a full-time post and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You
You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within visitor/customer facing settings. You will enjoy engaging with local communities and be prepared to travel round your branches regularly. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply
If you would like to find out more information about this role before applying, please contact Rhona Paisley, Operations Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Thursday 20th March 2025 at 9am.

Interviews will take place week commencing 31st March 2025.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Supporting the Garden and Estate Manager to ensure the conservation and practical maintenance of the garden and wider policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Care and development of the internationally significant Brodie Daffodil Collection.

Practical horticulture (e.g. managing trees and shrubs, herbaceous plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care, polytunnel care and plant propagation of vegetables, herbs, along with maintaining biosecurity.

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording and labelling using IrisBG database of individual plants and recognised collections).

Research and development (eg. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the design and implementation of restoration and/or development projects).

Interpretation (eg through the development and delivery of events such as introductory talks, weekly guided tours or practical demonstrations, contribution to guidebooks or leaflets).

Ensuring an appropriate management regime of the garden and policies that includes the management of:

Staff and volunteers (assisting with recruitment, induction, direction, development and performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards.

Health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff and volunteers.

Recognition of the Trust’s policies with respect to sustainable gardening activities, including energy, water, peat and pesticide-use.

Input into daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources.

Customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.

Administration to enable gardening activities to be undertaken and recorded efficiently.

Participating fully in the property’s wider “management team”, deputising for the Garden and Estate Manager as required.

Supporting the Garden and Estate Manager, Operations Manager & Visitor Services Manager strategically and practically with the operation of the property, this will include being a Duty Manager on a rotational basis. Will be a key holder.

Participating in weekend duties on a rota basis for which Time Off In Lieu is applicable.

Eden Scott is delighted to be working with Loch Lomond Group an independent distiller, blender, and producer of some of the finest and rarest scotch whiskies in the world, as well as a growing portfolio of other premium and super premium spirits and champagne. Their heritage is amongst the oldest in our industry.

Ben Lomond gin was launched in 2020 and has been steadily growing around the world and was of the world’s Top 5 gins voted by the San Francisco World Spirits Competition 2024.

Named after it’s namesake mountain… Ben Lomond is a brand with adventure at it’s heart…

Loch Lomond Group are now looking for driven and experienced Brand Home Assistant Manager to join the team at their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.

Ben Lomond Distillery’s Brand Home is more than a visitor attraction—it’s an immersive experience that showcases both their gin’s adventurous spirit and their companies wider exciting whisky portfolio.

This crucial role will ensure the smooth daily operations of the visitor centre, driving exceptional customer experiences, and supporting the Brand Home Manager. Your role will balance operational leadership, digital and social marketing, and commercial performance, ensuring the distillery’s success as a top-tier visitor destination.

This visitor attraction and will open in May 2025 and will offer a working distillery and Gin “school” an interactive visitor experience, retail store and sampling bar/café.

Key responsibilities of the role include:

Oversee daily operations, ensuring a seamless visitor experience across retail, café, and gin experiences.
Act as the deputy to the Brand Home Manager, leading shifts and stepping in during their absence.
Manage opening and closing procedures.
Lead and support the visitor experience team, ensuring high levels of hospitality, knowledge, and engagement.
Take ownership of stock management, merchandising, and daily/weekly sales targets.
Ensure compliance with health, safety, and licensing regulations, conducting safety and compliance audits.
Lead the social media and digital marketing strategy for the Brand Home, working closely with the marketing team to grow awareness and engagement of the venue
Manage and optimise the online booking system, ensuring a smooth customer journey and maximising tour/event sales.
Create and execute promotional campaigns to attract new visitors and drive revenue growth.
Support revenue growth by developing compelling visitor experiences, seasonal events, and executing broader collaborations.
Assist in staff recruitment, training, and scheduling, ensuring the right team is in place to deliver exceptional service.

Key skills and experience required:

Proven experience in hospitality, visitor attractions, or retail assistant management, ideally in the spirits, tourism, or food & beverage sectors. (2-3 years)
Strong operational management skills, including shift leadership, team coordination, and customer service excellence.
Experience in digital marketing, social media management, and online booking systems.
Commercial awareness, with an understanding of sales optimization, stock control, and sales targets.

This role offers a salary of £30,000 – £35,000 p.a. dependent on experience and generous benefits.

Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com 0131 550 1138