Full Time

Brand Home Guide

Who We Are
2021 Distiller of the Year Whyte and Mackay is home to a collection of multi-award-winning Single Malt Whiskies including The Dalmore, Jura, Fettercairn and Tamnavulin. With a premium spirits portfolio that includes contemporary whisky brands Shackleton, Woodsman and John Barr, alongside popular alcohol brands Wildcat, Fundador and Harveys Bristol Cream and Aperitivo. In the UK, we produce Whyte & Mackay, an award-winning ever-popular Blended Whisky, and recently launched the market-leading ‘Whyte & Mackay Light’ – a lighter spirit drink from Scotland, bottled at a lower ABV.

In 2020 we were publicly recognised by the First Minister of Scotland for our support of the national pandemic response. We are official partners to SAMH – Scottish Association for Mental Health, which saw our employees worldwide complete a virtual-race-around-the-world in 2020 to raise awareness for the charity.
Founded in Glasgow 1844, we recently celebrated our 175 year anniversary. Today, we have offices from New York to Singapore. In Scotland, we operate a state-of-the-art Bottling Hall and Distribution Centre in Grangemouth and a Whisky Production and Warehousing Centre in Invergordon.

The Opportunity
We have a fantastic opportunity for a Brand Home Guide to join our Brand Home team based at Fettercairn Distillery on a permanent basis reporting to the Brand Home Manager. Working hours are 35 hours per week but a fully flexible approach to your work pattern is required including work in the evenings and weekends.
What You’ll Be Doing – You will be responsible for conducting regular tours at the Distillery and assisting at the Brand Home shop to provide excellent customer service and sales to our target audience. You will provide an experience where all guests will leave Fettercairn Distillery feeling exceptional.

We’re looking for someone who….is Is enthusiastic and self-motivated with exceptional organisational and communication skills. Previous experience of working with the public would be beneficial as would a love of whisky! You will have the ability to communicate knowledge and entertain visitors but delivering an authentic tour experience. Your strong communication skills and flexible approach to work will be key to your success!

Why Join the Whyte and Mackay Community
When you join our community you’ll receive a competitive salary and benefits including:
• a company performance bonus
• You’ll enjoy 35 days holiday
• You can join our pension scheme with a minimum 5% employee contribution, we’ll contribute 10% to your pension and employee contributions can be made through salary sacrifice. As a pension scheme member you’ll also have group life cover.
• You’ll have membership to a healthcare cash plan including optical and dental, currently provided by Simply Health
• A great product allowance so that you can enjoy and share our fantastic portfolio of brands with family and friends. You’ll also have access to discounted staff sales.
• We have a great employee discounts platform including a Cycle 2 Work scheme, and much more.
• Our employee’s wellbeing and mental health is paramount to us, you’ll have access to a range of mental health support including our Mental Health First Aiders and our Employee Assistance Programme which offers practical, impartial support on everyday matters covering emotional, physical, social, financial and legal support
• We’re also committed to supporting local communities and charitable organisations. Each month employees can submit a nomination for a cash donation of up to £500 or product donation to support a charity or community initiative they are associated with.

In addition to working with fantastic brands, receiving a competitive reward package and having the opportunity to collaborate with a range of people across the globe, we offer all colleagues the chance to grow their skills and knowledge to deliver excellence in their roles as well as build and develop their career with us.

Development is a key element of our people strategy ‘Growing Together’ which is based upon our belief that all colleagues have the ability to learn and grow and that enabling them to do so supports our business to grow too.

We consider individual commitment, character and contribution in order to determine and create appropriate platforms for growth for our colleagues.

We encourage honest, connected career development conversations, exploring options such as cross functional moves, secondments, and critical stepping stone opportunities relative to individual career aspirations and business needs.

Next Steps
If you think you have what we’re looking for and more, we look forward to receiving your CV by 12pm on Friday 28th April. If we receive an exceptionally high number of applications we may bring the closing date forward so would encourage you to apply as soon as possible.

Please note this is a Direct Search led by Whyte and Mackay. Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.

Visitor Experience Assistant Manager

The Role

Manage the visitor experience team and Edinburgh Zoo as an accessible, exciting and secure visitor attraction, ensuring five-star customer service standards and generating income levels in line with agreed targets.

Act as duty manager on a rostered basis, liaising closely with the living collections duty manager and other colleagues. Manage incidents and their impact on visitors as and when they arise.

Some of the things you’ll do:

Line manages the visitor experience team, including staff, members gate, admissions, administration, on-site transport, car park and customer service, e.g. telephone and email handling
Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis
Develop and support the delivery of customer service training, working alongside HR and other colleagues.
Co-ordinate the gathering and analysis of face to face visitor feedback.
Develop and support the induction process for visitor experience staff.

What we’re looking for:

You’ll be Educated to degree-level (or have equivalent experience).
Health and Safety qualification e.g. IOSHH with good working knowledge of Health and safety practices.
Understanding of diversity and inclusion issues/regulations.
Ability to implement and maintain appropriate evaluation and experience KPIs.
Significant experience of providing first-class customer care and service, including dealing with customer queries.

What you’ll get in return:

37.5hr working week (5 out of 7 days) / Weekend working required on a rotational basis
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Communications Assistant

DCA is looking to recruit a Communications Assistant who will be responsible for supporting all the activities of the Communications team. In particular, the Communications Assistant will ensure that DCA is able to communicate effectively with its audiences through the distribution of accurate, targeted information by email, social media, web and other means employed by the Communications Department.

The Communications Assistant is also responsible for ensuring the smooth running of DCA’s ticketing system through inputting and updating event information, running reports and analysis, and ensuring data is regularly cleansed. As well as for supporting DCA’s internal procedures for reporting audience activity and feedback, for collating and sharing relevant data about DCA’s audiences, and for simple design tasks within the team.

Development Assistant

The Development Assistant is a new post at DCA which will play a key role in delivering our fundraising activity, working closely with the Development Executive.

DCA is a registered charity that relies on support from a range of sources to keep enriching people’s lives through art, culture and creativity. Fundraising activity is crucial to ensure DCA can continue to meet its charitable aims and engage with audiences both locally and nationally.

This role is designed to give the post-holder an introduction to all aspects of arts fundraising. In addition to delivering administrative support to the Development Executive, the post-holder will be supported to manage projects of their own and will be given the opportunity to prepare proposals, applications and reports as the role develops.

The primary responsibilities of the role are database management, research, event support, information gathering and administration.

General Manager – Highland Wildlife Park

The role

Responsible for co-ordinating, managing and delivering the day-to-day operations of Highland Wildlife Park as an accessible, exciting, and secure visitor attraction, ensuring five-star customer service standards; enhancing internal and external engagement for the Royal Zoological Society of Scotland (RZSS)

Promote Highland Wildlife Park as a world class visitor attraction and gateway to nature and RZSS as an international leader in conservation and science, growing brand awareness, income and support, and safeguarding our brand reputation.

As part of the strategy and steering group, contribute to strategic planning in support of RZSS achieving its mission and aims.

Some of the things you’ll do:

Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents.
Contribute to the setting of and ensuring the achievement of turnover and profit targets for park operations in line with annual budgets with a focus on gate admissions and catering activities including cost control, quality assurance and customer service, delivering an expanded events and experiences programme, and achieving an increase the number of visitors to the parks.
Develop and maintain a supportive and dynamic first-class customer service amongst the team, inspire and motivate the team to always deliver an exceptional standard of service and lead the team to communicate important messages to our visitors to encourage charitable giving.
Contribute to or develop with senior management colleagues the over-arching Strategic Plan, commercial strategy and departmental strategic plans for HWP, monitoring progress against agreed measures to ensure RZSS attains its objectives as cost effectively and efficiently as possible.
Act as an RZSS ambassador in accordance with RZSS’ core values; representing HWP in regional forums

What we’re looking for:

Educated to MSc level (or equivalent experience) in a relevant discipline
Understanding of diversity and inclusion issues/regulations.
Full driving licence
Ability to implement and maintain appropriate evaluation and experience KPIs
Significant experience of team leading in a customer service environment including catering management
Significant experience of providing a positive, first-class customer care service, including dealing with customer queries and complaints in a timely and non-confrontational manner

Please see the role profile for further information on what the role involves and essential/desirable criteria.

IT Support Technician

An exciting role has arisen within RZSS, the Royal Zoological Society for Scotland. We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

Undertake designated specialist IT activities across multiple locations, to provide an effective IT service to colleagues, in accordance with agreed service standards, under appropriate guidance and direction, in support of RZSS’ vision and mission. Assist the Head of IT, and other IT staff, as needed in providing a professional service to all employees.

This is a full time, permanent position where the working hours are 37.5 hours per week and weekend and evening working may be required.

Some of the things you’ll do:

Acts as the primary escalation point for issues escalated from level 1 IT support across the whole Society, demonstrating first-class customer care and service. May, very occasionally, be the only IT resource for the Society (e.g. during sickness, holiday, work commitments elsewhere in the IT team).
Troubleshoots and resolves level 2 IT issues in a timely and efficient manner, updating ITSM systems as appropriate and keeping the end user informed.
Where necessary, escalates issues to level 3 staff and/or 3rd party suppliers as appropriate, keeping internal colleagues and end users updated on progress. Monitors escalated tasks through to completion.
Undertakes 2nd line technical support of the Society’s IT hardware estate (servers, storage, networking, IP-CCTV, desktops, laptops, printers, peripherals, VoIP/PBX telephone).
Undertakes 2nd line technical support of the Society’s networking and communications infrastructure (Internet, WAN, LAN, VLAN, Wi-Fi etc).
Undertakes 2nd line technical support for both the Society’s standard IT software provision (Windows, Mac, Office365 etc) and its line of Business specialist systems.
What we’re looking for:

Microsoft Certified Solutions Associate or equivalent
An awareness of current trends and issues in IT, data protection and information compliance
Promotes an excellent customer service ethos
Ability to communicate technical issues, both verbally and in writing, to a varied user base
Experience in an IT department providing personal support to users with a range of abilities, including the provision of 1st and 2nd line support.
Demonstrable technical experience of Microsoft server stack technologies and architectures

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Please visit our dedicated careers page at: https://www.rzss.org.uk/job-opportunities to apply, submitting your CV and cover letter. In this we ask you to outline:

Why you would like to join RZSS?
Include in your cover letter:
– a brief paragraph telling us more about your 2nd line IT experience and typical duties performed in previous roles.
– a brief paragraph detailing more about your server and infrastructure experience and technologies used.
We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Visitor Welcome Team Member

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on the quality, breadth and depth of our science, plant collections, public engagement, and education and we have an exciting opportunity for a Visitor Welcome Team member to join our team.

The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling Garden Maps, Guidebooks and Daily Garden Walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various Garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever changing environment.

As we are open to the public 7 days a week, you will be required to work on a roster, working 5 days over 7 days which will include working weekends and public holidays.

Senior Finance Assistant

JOB PURPOSE

The core purpose of the role is to provide support to the Assistant Accountant & Finance Manager whilst gaining a wide exposure to technical issues and in turn, being supported to study towards a recognised accounting qualification. The role will report to the Assistant Accountant in the first instance with mentoring towards an accounting qualification provided by the Finance Manager.

Critical to the success of the role will be to gain an active understanding of monthly processes, key controls, external compliance, and technical requirements; to embed this knowledge through working with the Assistant Accountant & Finance Manager and working as part of the team to achieve tight deadlines without compromising accuracy. The postholder will play a key role, along with the rest of the team, in the delivery of the accuracy of the trial balance to support timely reporting and preparation of the year end accounts.

Reporting to the Assistant Accountant, the postholder is required to support them in delivering programmes of work that meet the Finance Team’s objectives ensuring complete accurate and compliant reporting to tight deadlines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Working with the wider Financial Control team to develop, update and implement strong financial processes and controls.
• Working effectively as part of the team to ensure the delivery of high standards of financial accuracy in a timely manner.
• Developing and maintaining good working relationships with other departments and to ensure the sharing of knowledge collaboration.
• Contributing to additional trust wide projects when required on behalf of the Finance Manager.
• Working towards and achieving the individual objectives set by the Finance Manager.
• Working in accordance with a professional body to ensure that practical experience requirements are understood and being met.
• Development of technical knowledge through self-study and exposure to technical issues as they arise within the Trust.
• Working with the Finance Manager to ensure the accuracy of accounting for the complex VAT arrangements across the Trust.

Key areas of responsibility specific to the role:

Monthly Processes

a) Completion of allocated monthly processes, ensuring controls are in place to mitigate risk. This could include but is not limited to membership & donation collection, holiday let income, rent collection process, payroll and expenses journals, gift aid process.
b) Reconciliations between non-finance systems (e.g., CRM & Estateman) and finance system ensuring accuracy and resolution of differences.
c) Working with the wider Financial Control team to review processes and to improve the accuracy of data to support internal and external reporting.
d) Assisting the Finance Manager on a review of VAT treatment across the Trust to ensure consistent compliance with HMRC regulations.

Month end & Reporting

a) Completion of month end tasks in accordance with the month end timetable and supporting finance assistants in the same.
b) Preparing and journalling month end postings with appropriate back up including expenses, accruals, and other costs.
c) Preparing accurate reconciliations with close attention to detail for review by the Assistant Accountant.
d) Working with the Finance Manager on technical accounting issues as they arise to ensure technical compliance with accounting standards and accuracy in all month end postings and processes.
e) Assisting in the overall Balance sheet management, reconciliation, ensuring balances (GL & Sub-Ledger) are accurate, substantiated, and complete with no aged items.

Statutory accounts & Audit

a) Play a key role in supporting the preparation of the statutory accounts under FRS102 and OSCR SORP, working autonomously on assigned areas and submitting to the Finance Manager for review.
b) Support the annual audit cycle, taking on more responsibility as technical knowledge develops over the course of studies.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• A strong commitment to undertake study towards a relevant professional accounting qualification (ACCA, CA, or CIMA). Financial support and study leave will be offered towards this study.

Experience
Essential:
• Experience of manipulating large volumes of financial data with confidence.
• Exposure to accounting for VAT in NTS or previous organisations and the willingness to further develop VAT knowledge.
• Must be proficient in use of IT packages, including intermediate level word and excel.

Desirable:
• Will preferably hold an HNC (or equivalent) level qualification in Finance, Business or Accountancy
• MS Dynamics 365 Experience
• Knowledge of FRS102
• Charities/Third Sector Experience

Skills & Knowledge
Essential
• Strong numerical and analytical skills
• Strong communication skills and confidence, demonstrating the ability to serve internal and external customers and the ability to speak with clarity to non-finance staff, adopting a “can do” approach.
• Strong organisational skills, ability to prioritise workload.
• Understanding of the Trust’s conservation work and the ability to marry its primary conservation objectives with financial and commercial initiatives.
• Initiative in resolving or escalating areas or items of concern.
• Ability to work under pressure, managing change and delivering to tight deadlines without compromising accuracy of work.
• Must be self-motivated with a proactive approach to work, ability to take initiative & identify opportunities and to accept challenges and responsibility.

DIMENSIONS AND SCOPE OF JOB
People Management
• No Direct reports
• Reporting to Assistant Accountant but will be mentored for accounting qualification by Finance Manager
• Will directly assist Finance Manager in some technical areas in order to gain experience for study towards accountancy qualification.

Financial Scope
• Not a budget holder.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Information Governance Manager

JOB PURPOSE

Good information governance can help drive confidence, trust, and membership growth. As the management of our data becomes more complex, we seek an Information Governance Manager to develop best practice and a strategy for managing our information more effectively across the organisation. Providing expert advice and guidance on the management of information, defining training, and overseeing the retention, security, and accessibility of information held, the role will develop consistent policies, standards, and governance in the use of our systems, including Office 365. The role will work closely with the Data Protection Officer, IT team, People Organisational Development team, and colleagues across the organisation to develop user friendly guidance and structures and ensure that records of historical value are identified and transferred to Archives for permanent preservation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop and implement an Information Governance Strategy for NTS, which will include strategies for consolidating our information assets into solutions that enable key information governance criteria to be applied (e.g., access control, version control, and retention policies), in support of improved information management and sharing across the Trust; and the development of Trust-wide policy and procedure on information governance.
• Ensure strategy is understood and policy and procedures followed by providing training, including where applicable, systems-based training; and support colleagues with expert advice and guidance in matters relating to information governance.
• Develop an Information Asset Register, providing a high-level map of NTS information holdings and identify responsibility for information assets through a network of Information Asset Owners (IAOs).
• Oversee the delivery of IAO training and support IAOs with expert advice and guidance.
• Design and mandate a structure for the consistent use of SharePoint sites by all properties, regions, and departments, providing a consistent location for all Trust documents and records.
• Establish key governance around the creation and use of MS Teams and SharePoint sites.
• In collaboration with the IT team and with support from the Organisational Development team, develop strategies for maximising the use of O365 functionality, replacing emailed forms with workflows and e-forms.
• In collaboration with Information Asset Owners, improve the use of metadata in systems, through the adoption of consistent metadata, data quality and document naming standards.
• Develop best practice email management rules and guidance, including a Trust-wide policy for the retention of emails.
• Oversee the management of the Trust’s corporate records store, for the storage of physical records.
• Review legacy systems alongside data champions and IAOs to identify information that can be migrated to systems for storage in line with our retention policies or securely destroyed.
• Working closely with the Archives team, ensure that records of historical interest are identified for permanent preservation.
• Record, monitor and report on risks associated with information governance and identify actions that can be taken to mitigate risk.
• Oversee the delivery of information governance projects as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Postgraduate information governance / records management qualification or demonstrable practical experience in an information governance / records management role.
 Educated to degree level or equivalent.

Experience

Essential
 Strong experience of leading an information governance / records management improvement programme.
 Experience of managing data migration to an information management system (e.g., SharePoint).
 Experience of establishing business classifications schemes or data structures to manage and store information.
 Experience of applying records management principles and policies in practice, including the development of classification schemes or data structures, retention policies, access and security models naming conventions and version control.
 Expert knowledge of information governance / records management standards and best practice.
 Experience of handling complex information governance / records management queries.
 Excellent planning, organisational and communication skills.
 Excellent time management, decision-making, and problem-solving skills.
 Strong project management skills with experience of managing multiple tasks with changing priorities.
 Experience of information governance / records management principles and applying them to the Microsoft O365 and SharePoint environment.
 Skills and experience in change management.
 Experience of influencing others through the provision of expert advice and analysis of data.
 Ability to respond to complex and varied queries, working on own initiative and with minimal supervision.

Desirable
 Experience of an information governance / records management role within a charity environment.
 Experience of developing and delivering information governance / records management training.
 Experience of risk management frameworks.
 Experience of people management.

DIMENSIONS AND SCOPE OF JOB

Scale
 Trust-wide role, collaborating with and supporting colleagues across Scotland.

People Management
 The role does not have any direct reports, but occasionally may be responsible for managing volunteers or work experience students working on information governance projects.

Finance Management
 None

Example key performance indicators and targets
 Annual objective setting.
 Annual check and updating (if required) of policies, training, and guidance documents.

Place in organisational structure (extract of org chart showing role):

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Deputy Data Protections Officer

JOB PURPOSE

With increasing risks associated with data protection and cyber security and the need to ensure we regularly monitor, advise on, and remain resilient in our data protection activities; this role exists to support the Data Protection Officer in advising the Trust and monitoring compliance with UK and EU privacy legislation including the UK GDPR, EU GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The Deputy DPO will also act as the Trust’s Data Protection Officer (DPO), in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk.
• Assist in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training.
• Support the annual review of all privacy management policies and procedures in line with legislative changes and organisational requirements.
• Plan for legislative changes and their impact on Trust activities, identifying risk associated with the changes and managing workload to address such changes.
• Support the delivery of mandatory training in data protection, cyber security, and PCI DSS – including the delivery of refresher training to volunteers and employees.
• Process data subject rights requests, including Subject Access Requests, Erasure Requests and Objections to Processing, in line with the legislative timescales.
• Support the development of an annual auditing framework for data processors to ensure they continue to meet our expectations in the handling of Trust data.
• Manage workload and resources required to respond to data subject’s rights requests in line with legislative timescales.
• Work with the DPO to advise on possible solutions to challenges with systems and processes in order to mitigate risk.
• Coordinate and record quarterly meetings with the data champions’ network.
• Oversee the production of a quarterly newsletter with support of the data champions.
• Lead on the review of the data inventory and ensure it remains up to date.
• Promote and advise on the application of data protection by design and default when developing new systems and processes across the organisation.
• Support the DPIA process, including supplier due diligence and review of third-party contracts, including those involving international data transfers.
• Work alongside internal stakeholders to contain, recover and respond to data breaches and cyber security incidents – acting as the key contact for external stakeholders, including the Information Commissioner’s Office, OSCR and Police Scotland, in the absence of the DPO.
• Support the delivery of data protection and cyber security projects as required.
• Deputise for the Trust’s DPO in their absence.
• Report on risk, incidents and vulnerabilities to the Chief Operating Officer and Trust Solicitor, in the absence of the DPO.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Postgraduate information management / compliance / data protection qualification or demonstrable practical experience in an information management / compliance / data protection role
 Educated to degree level or equivalent

Desirable
 Qualified data protection practitioner

Experience

Essential
 Excellent knowledge of data protection legislation, including those relating to direct marketing
 Experience of handling complex information management / compliance / data protection queries
 Excellent planning, organisational and communication skills
 Excellent time management, decision-making and problem-solving skills
 Experience of managing multiple projects and tasks with changing priorities
 Experience of influencing others through the provision of expert advice and analysis of data
 Ability to respond to complex and varied privacy management queries, working on own initiative and with minimal supervision

Desirable
 Experience of an information compliance/data protection role within a charity environment
 Experience of developing and delivering information compliance training
 Experience of supporting internal stakeholders with high quality advice and guidance
 Experience of risk management frameworks
 Experience of people management
 Experience of Microsoft SharePoint
 Knowledge of financial services compliance requirements where there is an impact on data protection (e.g., PSD2, PCI DSS)

DIMENSIONS AND SCOPE OF JOB

Scale
 Trust-wide role, collaborating with and supporting colleagues across Scotland
 Acting as deputy in the DPO’s absence

People Management
 The role does not have any direct reports, but occasionally may be responsible for managing volunteers or work experience students working on privacy management projects

Finance Management
 None

Tools / equipment / systems
• Microsoft packages (Word, Excel, PowerPoint, Access etc.) data processing, report preparation, etc.
• Microsoft SharePoint (creating and maintaining shared folders)

Example key performance indicators and targets
 Annual objective setting.
 Annual check and updating (if required) of policies, training and guidance documents.

Place in organisational structure (extract of org chart showing role):

Conservation Housekeeper

We are looking to recruit a Head Conservation Housekeeper. The ideal candidate will come from a background of conservation housekeeping within a museum or historic house environment, with at least 2 years experience.
They shall be expected to organise and assist with conservation of the castle, with our archivist and housekeeping team. Cleaning duties in all areas of Blair Castle. As a frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Duties will include; Monitor and rectify if necessary housekeepers performance, demeanour and attitude towards visitors.
Monitor and rectify if necessary housekeepers awareness of their security responsibilities.
Monitor and rectify if necessary housekeepers’ attitudes towards timekeeping.
Resolve minor disciplinary incidents directly involving the team and refer any incidents with wider implications or that require recording to the head housekeeper.
Carry out the conservation cleaning programme and general housekeeping as devised and directed by the Housekeeping & Castle Manager in all areas of the building
Take an active role in monitoring the condition of all items and report immediately any signs of deterioration
Undertake the conservation cleaning and dust protection of items of furniture, ceramics, metalwork, carpets and tapestries as directed by the Archivist
To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.
Cleaning of all public areas including the castle exhibition.
Daily deep cleaning and daily maintenance cleaning of toilets.
Cleaning staff areas
Assistance and support to other teams within the Castle enterprise as required.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including after hours sessions – reasonable notice is given and staff are paid for their time.
Monitor and record environmental conditions of exhibition rooms.

Please send your cv to kerryw@blair-castle.co.uk to apply

Security Supervisor

Full-time and Permanent
Salary £23,771 – £24,825 per annum (pay award pending) (Band 7)
Plus shift and weekend allowance and generous benefits package

ABOUT THE ROLE 

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our galleries – the National, Portrait, and Modern.

If you have proven supervisory experience working in a visitor attraction, or in the retail or hospitality sector combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor with a people-focused approach to lead, coach and inspire a team of Security Attendants supporting the delivery of an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.

THE DIFFERENCE YOU’LL MAKE

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

Working closely with the Head of Safety and Security and with Operations Managers across our Galleries, you will take responsibility for the smooth, secure, and safe running of our Galleries and your duties will include:

Operations Management

Motivate, coach, and manage Security Attendants to ensure an exceptional standard of artwork care, safety, security and building presentation.

Working on a rota basis, you will help deliver all aspects of public and asset safety and security through 24 hours, 7 days a week.

Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues. 

Being prepared to assist in safe evacuation of our buildings in the event of any incident or emergency.

Security Systems

Support Security Attendants by monitoring all security and safety systems including fire safety, CCTV, intruder alarms, and other building management systems.

Responding to, and dealing effectively with system activations, taking prompt and appropriate action to resolve any issues.

Have an up-to-date knowledge of all NGS operational procedures and requirements of any exhibitions, displays and events and coach and develop Security Attendants to gain and use their expertise to enhance security and deliver an excellent colleague and visitor experience.

Team Management/Leadership

Lead a team of Security Attendants including recruitment, induction, training, development, and performance.

Manage the Security Attendants to ensure that best practice is followed regards health, safety, and welfare.

Ensure the necessary security coverage, including arranging overtime as required, effective allocation of annual leave, and distribution of staff between locations.

Support colleagues working as Gallery Supervisors.

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Tuesday 18 April 2023.

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Visitor Experience Assistant Manager

Communications Assistant

Development Assistant

General Manager – Highland Wildlife Park

IT Support Technician

Visitor Welcome Team Member

Senior Finance Assistant

Information Governance Manager

Deputy Data Protections Officer

Conservation Housekeeper

Security Supervisor

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About ASVA

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Contact ASVA