Full Time

Back of House Assistant Retail Manager
Location: Talisker Visitor Centre, Carbost

Type: Permanent, Full-time

Closing date: 10th September 2023

The post holder is an integral role responsible for managing the Back of House Retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:

GENERAL OPERATIONS

Daily management of all operational activities; retail, experience, and F&B offerings
Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.
Communicate regularly with Regional Brand Home Manager to discuss commercial opportunities and risks to the business
Ensuring H&S and hygiene standards are always adhered to
Opening and closing of the Brand Home
Key holder and personal license holder
Stay up to date with current industry trends and standard processes.
RETAIL

Accountable for managing stock logistics, deliveries and shipments onsite
Work in collaboration with central retail team to leading inventory
Run Stock takes, planning and execution, as well as periodic partial counts.
Acts to reduce loss. Management of daily processing of write offs and organization of all BOH spaces
Retail systems and processes expert
Ensuring a tidy environment for the staff where product is easy to locate when needed.
Priorities time on the shop floor; coaching and developing the team; and leading by example
Ensure constant replenishment of products and all support tasks for front of house are on track.
Execute thorough store audits on time and as directed
Lead on retail compliance
LEADERSHIP

Responsible for leading a diverse and dynamic team by connecting with employees, customers, and the Central Team. These must be strong relationships and connections founded on the common passion for excellence.
Confident and skilful coach and leader; comfortable navigating difficult conversations, with professionalism and fairness; actively providing coaching and mentoring
Work collaboratively and cross-functionally, re-enforcing a “one team culture”.
Support the Assistant Retail and People manager with the scheduling and management of hours for Brand Homes teams
Responsible for the recruitment & onboarding of staff
Dotted line management responsibilities
Embody the Destination Scotland and Diageo’s Performance Ambition, instilling the vision and values across your team.
To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role

Strong desire to learn more about the whisky story, brand, and its characteristics

Be familiar with sales protocols and customer service procedures

Strong understanding and experience of inventory management

Be guided by a customer-first mindset; ability to understand and interpret consumer insights

Must be analytical, and possess good knowledge of budgeting processes and KPI management

Proven track record of achieving operational KPI, revenue, and profit targets

Proven experience managing teams and business units; be a true leader, acting as a role model for the team

Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization

Results driven, with a desire to work in a fast-paced environment

Must have ability to prioritize and plan work activities in a timely and efficient manner

Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events

Possess strong computer literacy skills

Proficient in Microsoft applications

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Take your next career step, into the Multiverse…

‘Inspiring views’, ‘interesting place’ and ‘stunning landscape’ are all phrases our visitors use to describe their experience at Crawick Multiverse. We seek an equally inspiring and innovative person to join us at this exciting time in our evolution, to aid in both our day-to-day operations and in our strategic ambitions.

WHO WE ARE
Crawick Multiverse is an amazing land art installation nestled in the hills of Upper Nithsdale in Dumfries & Galloway. Commissioned by the Duke of Buccleuch the former open-cast coal mine was transformed into an inspiring visitor attraction by internationally celebrated landscape designer, cultural theorist and architectural historian, Charles Jencks, opening to the public in June 2015.

The management of the Multiverse is overseen by the Crawick Multiverse Trust (CMT), a company limited by guarantee with charitable status, whose core business is the conservation, maintenance and sustainable operation of the Multiverse as an inspirational landscape, unique destination and visitor attraction.

For more information about us, and what we do visit:

https://www.crawickmultiverse.co.uk/

THE ROLE/THE PERSON
This is an exciting opportunity to lead a small, dynamic team, to build on our reputation as a unique destination, visitor attraction and one of the South of Scotland’s leading outdoor events and performance venues.

Maximising the use of our 55 acre site as an outdoor performance space, this is an opportunity to capitalise on a unique asset to generate economic and social benefits and contribute to the health and wellbeing of individuals, communities and businesses.

In the role of Development Manager you will secure funding, drive projects/exhibitions, and initiate learning and engagement programmes, with a focus on creating development plans that raise public awareness of our unique visitor attraction. As well as generating income from public funding, grant-giving trusts and corporate partnerships, you will play a key role in driving footfall and our profile as a leading visitor attraction, establishing yourself as a respected and widely recognised advocate for Crawick Multiverse amongst the local community, as well as regionally and beyond.

With an understanding of marketing strategies, candidates should have solid experience in a visitor service environment and be able to demonstrate proven communication, interpersonal and negotiation skills. Salary will be around £40,000 (FTE) depending on experience.

Essential requirements:
– Excellent communication skills
– Experience in managing and motivating a small team
– Successful record in making applications and securing external funding for funds
(whether in commercial or third sector)
– Live in close proximity to the area (or be prepared to relocate)
– Strong general management skills (reporting/budgets/contract management)
– Strong IT skills and familiarity with commonly used software packages
– Beneficial requirements:
– Experience or understanding of physical landscape management

ROLE SPECIFICS
Specific responsibilities:
– Provide leadership and hands-on management to drive the strategic and operational
development of the Multiverse.
– Develop, maintain and manage partnerships and collaborative working with key
stakeholders
– Reporting to the CMT Board of Trustees
– Lead on fundraising strategy to secure funding and grants
– Oversee marketing activities, ensuring effective promotion of our unique visitor
attraction
– Manage and motivate our small, enthusiastic Visitor Service team
– Work with the Board of Trustees to develop a Masterplan for the site, it’s development
and possible expansion
– Co-operate with colleagues to ensure that Crawick Multiverse is a safe place to work
and visit, informing the Board if you have any concerns
– Undertake such other duties as may be required from time to time and are consistent
with the responsibilities of the role.

Sound interesting? To apply, simply email your CV and a covering letter to info@crawickmultiverse.co.uk

Closing date for applications Tuesday 26th September 2023

We are looking to appoint a new Director to lead the museum with imagination and energy at a time of change, challenge and opportunity.

The museum tells story of Scottish fishing. The site incorporates a series of historic buildings along the waterfront in the attractive town of Anstruther, with galleries displaying the nationally significant collections, including several vessels, a working boatyard and a small café. Visitors can also see and go aboard the historic fishing vessel Reaper, moored in the harbour.

This is an exciting and rewarding role in a unique organisation rooted in its local community but with a national compass. You will need to have senior and strategic leadership experience, income generational skills and be an excellent communication and stakeholder relationship manager as well as experienced in motivating and leading a team.

Our aim is to become a 5-star visitor attraction and educational hub with a sustainable future for the outstanding buildings and collections. Successful fundraising is a priority to enable us to do this. The Director has the support of an engaged strategic Board, and leads a small team of committed staff, with the assistance of a dedicated group of specialist volunteers.

www.scotfishmuseum.org