Full Time

Digital Product Manager (Fixed Term 12 months)

National Trust for Scotland is a charity that was founded in 1931 to promote access and protection of Scotland’s natural and human heritage in our care. Our vision is simple: Nature, Beauty and Heritage, for everyone.

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and for generations to come.

Under the Trust’s ten-year strategy, by our centenary in 2031 we will be able to demonstrate that the Trust is not only carbon neutral but is making a significant contribution to how Scotland faces up to climate change.

We are also committed to providing ways for everyone to experience wellbeing in our beautiful and calming places, as well as bringing families and friends together in safe and meaningful ways.

We are the largest membership organisation in Scotland, one of the best supported charities when it comes to our 2,500+ volunteers, and we a charity that provides employment and skills development to over 1,500 people across Scotland.

As well as being driven by our purpose we are also guided by our Values: Brave, Caring, Inclusive, Vibrant and Curious. Standing up and being counted matters to us, as does supporting each other, including everyone, being engaging and always looking for ways to improve.

THE CUSTOMER & CAUSE DIRECTORATE
A key directorate at the Trust is Customer & Cause which comprises a team or circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

We manage the membership experience and our proud to look after over a third-of-a-million members who help support our vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The directorate works closely with our regional colleagues at our properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

The directorate is formally based at the Trust’s HQ in Edinburgh but the nature of most of our roles lend themselves to working flexibly in terms of location and affords ongoing opportunities to experience properties and places on a regular basis.

The Marketing Team is one of the four teams in the Customer & Cause directorate: Communications, Marketing, Membership and Fundraising.

The Marketing Team is responsible for the National Trust for Scotland brand, delivering national and regional marketing campaigns to inspire visits and promote the work of the charity including our membership product, fundraising and commercial activities. The team also manage our digital platforms and deliver content and materials for multiple channels.

JOB PURPOSE

Lead the digital product team, working creatively to deliver results that balance user and business needs. Working with the Head of Marketing this role will manage the delivery of the agreed programme of work for 2023-24 including managing the day-to-day digital agency relationship, tracking the program of work against budget and reporting on progress to stakeholders. In addition, this role will manage the pipeline of fixes and improvements required by the wider Trust team on the existing website, including for example system upgrades for CRM, bug fixes, website platform upgrades, developing new landing pages.

As well as managing the Trust’s digital product team, this individual will have a hands-on role directly delivering improvements to large and complex digital products within the wider portfolio. The aim is to inspire visits, memberships and donations to deliver the strategic objectives of the organisation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Be responsible for the digital product pipeline – this is the prioritised ‘to-do list’ for digital development tasks across all digital products. It informs the new features, changes to existing features, bug fixes, infrastructure changes or other activities that the team may deliver in order to achieve a specific outcome. The product backlog is the single authoritative source for ‘business as usual’ tasks that the team works on, and should be maintained in coordination with wider business objectives and strategies. You will form a part of the Trusts’ Change Advisory Board (CAB) and advise on digital deployments and associated processes.

• Manage website integration – Monitor the existing integrations between our website and the Trust’s CRM

• Line- Management – provide direct line-management to two Digital Product Executives, ensuring each person has clear annual objectives which are regularly reviewed in monthly 1:1 sessions, half-year and end-of-year formal reviews. Lead by example to promote a culture of continuous improvement and user-focused, agile product development.

• Manage external agencies – to ensure the Trust can flex its capacity for specific digital development workstreams, you will have to manage multidisciplinary, agile teams from across the Trust and agency partners. You will ensure that we have the best resource available by preparing briefs and influencing suitable statements of work.

• Manage stakeholders and collaborate with cross-functional teams – you will be collaboratively working with cross-functional teams to ensure that wider digital marketing campaigns are aligned to any technical considerations and will oversee communication to relevant business stakeholders, involving them as appropriate at key points during digital product development.

• Maximise SEO effectiveness – ensure that nts.org.uk is search engine optimised in order to reach the maximum potential for organic search traffic. You will work with the Digital Marketing Manager to identify and deliver technical implementations which will improve optimisation, and collaborate with the Content Manager to ensure that there is a place for optimised content on the website in line with the content strategy.

• Maximise user focus – oversee the implementation of user-led approach to digital development aligned with the Trust’s priority audiences. You will bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Use analytics tools, user research and A/B testing amongst other methods of gathering evidence to support any planned development. Ensure that all digital products adhere to the Trusts Technical Standards and follow inclusive principles around accessibility.

• Budget management – manage the budget designated for the ongoing maintenance of nts.org.uk, including the digital product backlog and a programme of annual system upgrades, plus digital development projects with our dedicated third-party agency partners. Ensure that the budget allocations and agency partners are being regularly tracked, reviewed and re-forecast where applicable.

• Performance review and optimisation – work with colleagues who manage Trust content, digital marketing channels and ecommerce business areas and oversee the continuous review of performance to ensure that the user experience we deliver is driving conversion rate optimisation (CRO) such as securing a membership sale or donation to an appeal. Provide consultancy regarding digital metrics to colleagues across the Trust whose business area has a digital presence.

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
▪ Degree in a relevant digital discipline or equivalent practical experience

Desirable
▪ Driving Licence, valid for driving within the UK

Experience

Essential
• Can apply an agile mindset to all aspects of work, continuously reflecting and challenging the team whilst formulating new and innovative ways of working to achieve the right outcomes
• Able to understand, identify and analyse problems to find the appropriate solution, whilst being unafraid to take risks and willing to learn from mistakes
• A good understanding of user experience, accessibility and search engine optimisation (SEO)
• Capable of leading a team through the different phases of product delivery, including user research, UX, UI, content design, development and performance analysis
• Managing and developing multiple digital products at the same time, utilising strong planning and organisational skills within a complex stakeholder environment
• Leading a multidisciplinary team of staff, contractors and agencies to deliver complex digital products, including managing integration with business systems such as CRM
• Setting, monitoring and reporting measurable performance objectives for digital products using Google Analytics or equivalent tools
• Demonstrable experience in mapping customer journeys and delivering digital content and campaigns across multiple channels including social media, email and websites
• Line management experience of those in more junior product roles with the ability to develop their capability through coaching
• Able to get buy-in from wide-ranging and senior stakeholders with conflicting needs and interests
• Delivering value-for-money solutions that put user needs first
• Excellent attention to detail, with effective verbal, written and visual communication skills

Desirable
• Good understanding of user-led design and inclusive design and development principles
• Experience of using project related tools such as Microsoft 365 suite, Basecamp, Jira or equivalent
• Plays active roles in professional networks, enhancing personal knowledge and skills by increasing the Trust’s influence across the sector
• Experience of contract management of agencies or suppliers
• Experience in budgeting and financial management

DIMENSIONS AND SCOPE OF JOB

People Management
• Manage the digital product team, giving clear direction and delegating responsibilities as required
• Manage relationships with relevant external agencies and support the digital product team to ensure they are working with our partners and suppliers to deliver excellent value for money
• Collaborative working relationships with Customer & Cause colleagues including Marketing, Membership, Fundraising and Communications teams
• Develop excellent working relationships with internal stakeholders, taking the time to
• understand their needs and concerns, and collaborating with them to deliver outcomes that provide
• outstanding user experiences

Finance Management
• Management of the budget designated for the ongoing maintenance of nts.org.uk, including the digital product backlog and a programme of annual system upgrades, plus digital development projects

Tools / equipment / systems
• Experience with various Content Management Systems, including Craft
• Familiar with Adobe software (Photoshop/Premiere Pro) and experience with creating and editing multimedia content
• Basic knowledge of HTML, CSS, JavaScript, web design and development
• Knowledge of Customer Relationship Management systems

Workplace context
• We are following a hybrid working pattern within the team. It may be necessary to travel occasionally to other locations on Trust business.
• Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is desirable.

Example key performance indicators and targets
• Having a positive impact on the conversion rate of visitors, members and donors
• Increasing web traffic to key areas of nts.org.uk
• Ensuring our digital products are accessible for everyone to enjoy
• Delivering programme of work on time and in budget

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Marketing Executive

The role

To promote Edinburgh Zoo and Highland Wildlife Park as world class visitor attractions and the Royal Zoological Society of Scotland (RZSS) as an international leader in conservation, growing brand awareness, income and support.

Some of the things you’ll do:

* Support and deliver an annual marketing activity plan to meet agreed targets
* Assist and develop a market research programme to enable data-led decision making
* Making use of data and insight, develop promotional campaigns to increase visitor numbers and income at Edinburgh Zoo and Highland Wildlife Park.
* Develop promotional content and assets, ensuring brand consistency, value for money and quality
* Working with the marketing manager, support the management of the Society’s website, delivering continuous improvement in performance through development and search engine optimisation, maximising income through ticket sales, events, experiences, membership and retail

What we’re looking for:

* You’ll be Degree qualified (relevant degree) or hold equivalent experience
* Have a good understanding of the marketing industry and understanding of current * * Gift Aid and GDPR guidelines
* Excellent standard of written and spoken English. Assertive communicator, confident in dealing with a wide range of stakeholders
*Marketing, including digital advertising, Google Analytics, email marketing and direct marketing
* Experience of working in a busy marketing environment, delivering to deadlines.

For details on how to apply and further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities.

Maintenance Team Member

Job Description: Maintenance Team Member

PRINCIPAL PURPOSE
To provide maintenance across every aspect of the Loch Insh site.

To support the company expansion projects where required.
To undertake compliance checks and tasks.

Directly responsible to: Maintenance Manager

LIMITS OF AUTHORITY
There is no financial or personnel authority attached to this role.

WORKING HOURS
Full time
40 hours over 5 days including weekends

DETAILED RESPONSIBILITIES
Carry out regular inspections of the properties and respond to requests to carry out any maintenance tasks or repairs to the buildings and services and as guided by the Maintenance Manager.
In conjunction with the Maintenance Manager, comply with all relevant Health & Safety regulations and ensure risks are evaluated including reference to Asbestos Register etc.
Provide troubleshooting and problem support in building including electrical, decoration, lighting, boiler management system programme setup and general carpentry and plumbing.
To prepare specifications and assist with tender documents etc and seek quotes for all aspects of minor maintenance and improvements, monitor the contractor on site and oversee that works are carried out appropriately and to an acceptable standard.
To ensure safe, secure and workable procedures.
Take all measures necessary to maintain a safe environment in your workplace escalating any potential shortfalls to the Maintenance Manager.
To monitor and input to the buildings management systems used on site – Trello and Papertrail.
To input technical knowledge of the building into the preparation of the planned maintenance programme.
Ensuring adequate supplies of consumables and spares are maintained and ordered as necessary.
Responsible for maintaining clean waste spaces in the waste areas on site.
Ensure all stores and workshop areas are kept tidy and secure at all times.
Porter duties, including moving furniture and handling and transporting equipment throughout the site, where required.
Acting as fire warden, ensuring compliance with all procedures.
Carry out weekly Fire Alarm tests ensuring compliance with safety and security across the site.

Team working
Ensure good time management and use of resources
Work with Heads of Department to help them manage their budgets appropriately

General
To undertake any other duties which may reasonably be required of you.
Legislative and Compliance

To ensure you comply with all statutory and legal obligations including Health and Safety at Work.
To ensure all company internal processes and administration are adhered to in a timely manner.
To be vigilant on all safety matters and immediately notify your line manager or a director of any potential non-compliance of regulations or any hazardous situation which may occur anywhere on company premises.
To report any incidents, accidents and near misses in accordance with company policy.
To ensure own safety and the safety of all others who may be affected by the Company’s business.
To comply with all the company’s policies and procedures to protect the health, safety and welfare of self and others.
Job Types: Full-time, Permanent

Salary: From £11.50 per hour

Benefits:
Company pension
Discounted or free food
Employee discount
Flexitime
Free parking
On-site parking
Store discount
Flexible Language Requirement:

English not required

Schedule:
Day shift
Flexitime
Monday to Friday
Weekend availability
Supplemental pay types:

Tips
Ability to commute/relocate:

Kingussie, PH21 1NU: reliably commute or plan to relocate before starting work (required)
Experience:

Maintenance: 1 year (preferred)
Work Location: In person

Reference ID: Maintenance

Digital Arts and Marketing Manager

The Digital Arts and Marketing Manager delivers cross-channel marketing campaigns, contributing to Jupiter Artland’s overall communications, sales and audience engagement objectives.
The post-holders devises and creates engaging content for Jupiter Artland’s social media channels, which have an exceptional following locally and internationally. A key part of the role is website management, ensuring content is fresh, attractive and that the e-commerce functionality of the website is maintained and continuously improved.
This post works across the full breath of Jupiter’s programme: Exhibitions, Festivals, Events, Visitor Services and Learning and reports to the Head of Exhibitions and Learning Programmes.

Visitor Services Assistant – Kellie Castle – National Trust for Scotland

The National Trust for Scotland are looking for friendly, professional, hard-working individuals to join their 14th century castle in Anstruther.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle. You will be part of the team responsible for the smooth and safe running of the day to day operations, making the property the best possible place to visit.

You will help maximise sales through your excellent customer service and product knowledge and you will take pride in the castle’s presentation and operation to make a memorable and positive experience for all your visitors.

As a Visitor Services Assistant you get the privilege of working in an inspirational environment, surrounded by nature, gardens, arts & crafts, fine interiors, ornate buildings and furniture and be part of a fairytale backdrop and historical stories

Your role as Visitor Services Assistant at Kellie Castle in Anstruther is:

To provide a consistently high standard of visitor care at all times
Assist with admissions, catering, membership and retail sales
Proactively engage with visitors in talking about the stories and history of the castle; including the delivery of tours and answering visitors’ questions around the property as and when required
Promoting the National Trust for Scotland brand
You will be well presented at all times, wearing correct uniform & name badge
You will ensure any instances of damage and wear and tear issues are reported promptly to your line manager
As a Visitor Services Assistant your role in catering includes; food and drink preparation and service to customers and ensure good housekeeping of all catering areas at all times
Within retail you will support ticket sales and memberships and work towards achieving the castle’s targets
Work with your line manager to actively feedback visitor comments and to develop and improve offerings, service and operations
You will be flexible to work across other departments and properties in Fife if required
You will assist with the set-up, stewarding and break-down of events when required

To be successful in the role of Visitor Services Assistant at Kellie Castle you will need at least some of the following skills and experience:

Ability to work within a team or independently, with minimal supervision, to a high and safe standard
Ability to be flexible and adaptable to working patterns and tasks to meet the property needs
Ability to adjust pace to match customer flow without compromising quality of service
Excellent front of house persona – warm, welcoming, patient and understanding
Genuine belief in the value of good customer service
Ability to be proactive and to take the initiative
Excellent time management skills
An understanding and commitment to the aims and objectives of the National Trust for Scotland
Experience in a customer-facing retail-based and or a catering role, delivering impeccable customer care through excellent inter-personal skills
Experience and confidence in ticket sales, admissions, till work, cash handling
Experience in a heritage/tourism context
Comfortable in storytelling and a passion for Scottish heritage and history
Basic food hygiene certificate but we will support you gain this if not

The Visitor Services Assistant for Kellie Castle offers a competitive rate of £10.90/hour and pension.

There is opportunity to be full time or part time in this role.

You have the opportunity to work with an engaging organisation that looks after its people (their team and their visitors) and be able to make a difference, give back and be part of a team that love what they do.

You will also get free NTS membership, free parking, 20% off NTS holiday cottages and excellent holiday allowance 30days plus 7days at Christmas.

Interested please send your CV to joyce@xpressrecruitment.com

Xpress Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Xpress Recruitment will need to provide proof of identity, eligibility to work in UK and any relevant qualifications and references.

Visitor Services Assistant – Culross Palace – National Trust for Scotland

The National Trust for Scotland are looking for dedicated, inquisitive and welcoming individuals to join their team as a Visitors Services Assistant within the picturesque surroundings of Culross Palace near Dunfermline.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross Palace, you work with the team to ensure the smooth and safe running of the day to day operations, making the property the best possible place to visit.

You will help maximise sales through your excellent customer service and product knowledge and you will take pride in the Culross’ presentation and operation to make a memorable and positive experience for all your visitors to the Palace and Village.

As a Visitor Services Assistant you get the privilege of working in a jewel of a village with its white-harled houses, red-tiled roofs, cobbled streets and beautiful ochre-coloured palace. The backdrop to tv and films and known as one of the most picturesque villages in Scotland.

Your role as Visitor Services Assistant at Culross Palace in Dunfermline is:

To provide a consistently high standard of visitor care at all times
Assist with admissions, catering, membership and retail sales
Proactively engage with visitors in talking about the stories and history of the Palace and its Village. This will include the delivery of tours and answering visitors’ questions around the property as and when required
Promoting the National Trust for Scotland brand
You will be well presented at all times, wearing correct uniform & name badge
You will ensure any instances of damage and wear and tear issues are reported promptly to your line manager
Within catering you will prepare and serve food and drink to customers and ensure good housekeeping of all catering areas
Within retail you will support ticketing and membership sales and work towards achieving the palace’s targets
Work with your line manager to actively feedback visitor comments and to develop and improve offerings, service and operations
You will be flexible to work across other departments and properties in Fife if required
You will assist with the set-up, stewarding and break-down of events when required

To be successful in the role you will need some of the following skills and experience:

Ability to work within a team or independently, with minimal supervision, to a high and safe standard
Ability to be flexible and adapt to working patterns and tasks to meet the property needs
Ability to adjust pace to match customer flow without compromising quality of service
Excellent front of house persona – warm, welcoming, patient and understanding
Genuine belief in the value of good customer service
Ability to be proactive and to take the initiative
Excellent time management skills
An understanding and commitment to the aims and objectives of the National Trust for Scotland
Experience in a customer-facing retail-based and or a catering role, delivering impeccable customer care through excellent inter-personal skills
Experience and confidence in ticket sales, admissions, till work, cash handling
Experience in a heritage/tourism context
Comfortable in storytelling and a passion for Scottish heritage and history
Basic food hygiene certificate but we will support you gain this if not

The Visitor Services Assistant for Culross Palace offers a competitive rate of £10.90/hour and pension.

There is opportunity to be full time or part time in this role.

You will also get free NTS membership, free parking, 20% off NTS holiday cottages and excellent holiday allowance 30days plus 7days at Christmas.

Visitor Assistant at The Scotch Whisky Experience

Are you a dynamic storyteller and passionate about creating memories?
Then you could be a Visitor Assistant at The Scotch Whisky Experience!

Proactively acknowledge every visitor with a warm, genuine welcome
Anticipate every visitor’s needs so that no-one is disappointed
Connect with each guest personally to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it’s always
excellent.

What about you?
A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A passionate and enthusiastic presenter
A hardworking, flexible problem solver determined to raise the bar
A cheerful and outgoing host ready for a double measure of fun!

What will you be doing?
Enthusiastically leading tours, ensuring everyone has a memorable experience
Proactively welcoming customers and proudly promoting the whole attraction
Selling tickets from our box office and offering advice to customers
Selling and serving in our Gift Shop and Scotch whisky bar, giving
knowledgeable recommendations
General housekeeping to keep our bar, tour and shop looking their best!
You will be busy; on your feet all day and you will be learning lots! Our friendly and supportive team will look after you and encourage you to reach your full
potential through regular training and coaching.

What we offer:
Contract Full-time 36.25 hours per week
Hours Rota based, includes evenings and weekends
Salary £11.45 per hour, increasing to 11.90 with experience

What about us?
We are a team of friendly and passionate storytellers in a five-star visitor attraction. We exist to make the world fall in love with Scotch whisky! Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog? Our visitor assistant team work together to connect everyone- from absolute beginners to connoisseurs- with Scotch whisky.

Interested?
Do you think you’d bring something special to our team? Then we’d love to
hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.

We can’t wait to meet you!

Distillery Ambassador (Edinburgh Gin)

Distillery Ambassador Opportunity!

We currently have an exciting opportunity for a fun, energetic and enthusiastic individual to join our family as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.

We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

The working pattern is flexible hours on an annualised basis and will include weekend and occasional evening work. We are an equal opportunities employer, however unfortunately due to the age of the premises the distillery is not currently wheelchair accessible. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Community Engagement Role

Relevance Instigator

Location: Iona House, Kirkcaldy
Working Hours: Full time
Contract Type: Fixed Term 18 months
Grade: FC07
Salary Range:£29,245 – £36,547
Reference:ON000414

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
Support the Head of Creative Development on developing and delivering a long-term commitment to community engagement based on the Of/By/For All Relevance approach, across three pilot areas in Fife; Kirkcaldy, Levenmouth and Lochgelly.

You will ensure communities are engaged and supported to have their say about services and issues that affect them, ensuring that their views and perspectives inform OnFife’s local service delivery. Identifying and acting on opportunities for meaningful engagement and co-creation that bring audiences into our venues and connect with our services.

You will lead a core team of staff through a 12-month Change Network Programme, leading on the development of a framework for community-based relevance using learnings from the programme and own experience to spread effective community involvement practices across OnFife.

This role is full-time, with occasional evening and weekend work as required. This is a rare opportunity to join a busy creative team and help shape and deliver an exciting service that is of, by and for the people of Fife.
You can view the full job description on our current vacancies page on our website.

About You
You understand the value of relevance-based work and are experienced in community engagement, youth and social work or audience development. You are used to multitasking in a creative project management environment, as well as creating exciting and engaging programmes that meet the needs of communities.

You’re an organised and motivating leader who enjoys working as part of a team as well as independently. You’re confident in communicating with a wide range of people and use a variety of tools to do so. As the remit of this role is spread between Kirkcaldy, Lochgelly and Levenmouth, you need to be able to travel to these locations regularly.

How to Apply
If you would like to find out more information about this role before applying, please contact Dan Brown, Head of Creative Development for an informal chat, contact details can be found in the advert on our current vacancies page on our website.

When you are ready to apply, please complete an Application Form and equal opportunities monitoring form and return these to the HR team. Application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Wednesday 12 April.
Interviews will take place on 18 & 20 April.
We are an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Guest Services Team Members

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us when we re-open as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Various contracts available. We will be offering year-round contracts by providing guaranteed hours outside of peak season.

We have the following permanent contracts available:

Contracts that have 30 guaranteed hours out of peak, with hours increasing to full time in peak season.
24-hour year-round contracts
12-hour year-round contracts

We will then also be recruiting several seasonal fixed term team members for those that only want to work over school holidays. Let us know in your application.

Salary: £10.90 per hour

A full Job Description and details on how to apply can be downloaded from the Continuum Attractions website.

We look forward to reviewing your application!

Event Manager

We are looking for an experienced event manager to join our team at Lindores Abbey Distillery. This is a hands-on role requiring the experience to manage a wide variety of events which include private dinners and tours, whisky tastings, corporate event days, weddings, funerals, highland games, celebration parties and membership evenings.

The key elements of the role are:
1. Host events using excellent organisational skills
2. To market events and secure bookings
3. Deliver five star customer service
4. Add value to the business using a capable, efficient team

Ecommerce Officer

V&A Dundee is Scotland’s design museum, and our mission is to inspire and empower through design.

We champion designers and our retail operation is a platform for Scottish and international designers alike. To fulfil our vision and become a more sustainable organisation for the long term, we plan to grow and diversify our income and maximise commercial opportunities to support our public-facing design program.

To achieve this V&A Dundee is in the process of developing a new destination design store, onsite and online, growing traffic and sales nationally and internationally. The intention is that it will become a platform for great design and a place to celebrate designers from Scotland and around the world.

The current online store will be updated with an improved user experience, and innovative marketing and promotional initiatives will be developed to build the brand and develop an engaged customer base.

In close collaboration with the Retail Manager and the Director of Operations, the Ecommerce Officer will oversee development and management of the improved ecommerce site, establish and manage new social media and marketing channels for the retail operation to meet KPIs and commercial targets.

Role Profile:

This role sits within the Retail team. You will work as part of the team to build product stories and bring V&A Dundee product narratives to life online and on social media that reflect the varied needs of our audience, for all product ranges.

You will be responsible for managing successful performance against eCommerce KPIs, with accountability for total sales and margins from all online transactions. The role involves working closely with collaborative partners and third-party service providers as well as teams within the organization to deliver engaging content and exceptional user experiences to achieve financial ambitions including conversion and traffic improvements.

You will be responsible for the day-to-day performance, reporting, identifying trends, foreseeing potential issues and viable solutions in relation to trading performance, making appropriate recommendations, and developing action plans as necessary for the retail website & retail specific social media channels.

You will own and deliver the shop website and social channels functionality, usability, and customer engagement to achieve all required KPIs.

Duties and Responsibilities:

Priorities of the role will be determined in line with V&A Dundee business plan – this may include optimising our eCommerce website to reach more customers, achieve conversion targets, reduce bounce rates and pain points in the user journey.

Responsible for preparing communication proposals to the Retail Manager in order to achieve sales targets as outlined in V&A Dundee business plan.

Responsible for SEO, improving search engine rankings and creating a viable online PPC/re-targeting strategy, working with the relevant internal teams.

Responsible for building a retail specific customer database, with Audience and Media colleagues who manage the marketing and communications for V&A Dundee, which involves creating segmented groups to target with different stories, messages and products.

Track and analyse data and sales to report on a regular basis to a variety of stakeholders.

Managing an annual marketing and communications budget, proposing how the budget will be used to optimise major product launches and key seasonal events throughout the year.

Seek the most cost-effective solutions to ensure KPIs are being met.

Use social media channels (specifically for V&A Dundee retail) to establish and engage with new and existing audiences.

Responsible for replying to customer comments, questions and feedback ensuring the appropriate course of action is taken with the ability to tailor responses as and when required.

Build customer groups to segment content messaging and target specific audiences by interest, location and psychographics.

Develop and manage regular retail-specific emails to our audiences, working closely with colleagues in Audience and Media.

Establish a retail-specific V&A Dundee content calendar linked to relevant weekly sales and traffic plans.

Organise and support the photography process of all new products to build a bank of image and video assets to deliver V&A Dundee retail-specific content calendar.

Attend regular meetings with Audience and Media colleagues to align on upcoming promotions, new products, key brand and organisational messaging.

Ensure that the retail-specific website, email correspondence and social media channels are optimised and developed with excellent storytelling ahead of key seasonal campaigns.

Planning future campaigns months in advance, focusing on product launches and other significant and relevant dates.

Creation of engaging content driven communications to launch product stories.

Deadline for applications: no later than 11.59, 07 April 2023. Interviews will take place on 25 April 2023.

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