Full Time

Join the leadership team at Glenfinnan Visitor Centre and Monument, one of the National Trust for Scotland’s most iconic sites, welcoming over 500,000 visitors a year. As Visitor Services Supervisor – Retail, you’ll play a key role in creating exceptional visitor experiences, enabling our charity to generate the income that supports the conservation of this important site.

This role offers an exciting opportunity to use your retail expertise in a meaningful way, helping to share Scotland’s stories and heritage. You’ll lead a vibrant team, ensure smooth day-to-day operations, and inspire visitors to connect with Glenfinnan’s history, all while achieving ambitious retail and customer service goals.

In this fast-paced environment, you’ll use your creativity to enhance visitor engagement, maximise retail success, and support the Trust’s wider mission of caring for Scotland’s heritage and making it accessible to everyone.

Key Responsibilities
Lead and motivate a dynamic retail team:
• Supervise and inspire a team of permanent and seasonal Visitor Service Assistants (VSAs).
• Provide ongoing training and coaching, enabling the team to deliver exceptional service.
• Support the preparation of staff rotas to ensure our operation is effectively resourced.

Deliver exceptional visitor experiences:
• Lead by example to offer every visitor outstanding customer service, setting high standards for the team.
• Gather and respond to visitor feedback to continually improve the retail offer.
• Inspire visitors by sharing stories about Glenfinnan and the impact of their spending with our charity.

Drive sales and manage performance:
• Achieve retail income targets, contributing to an annual goal of > £1 million in sales.
• Create eye-catching and engaging displays to maximise sales opportunities.
• Nurture a culture of upselling and cross-promotion among all retail staff.
• Optimise stock management processes, including deliveries, inventory, and stock-takes.
• Monitor commercial performance, adjusting activities to capitalise on opportunities.

Support wider property goals:
• Act as a Duty Manager for the whole site, overseeing smooth and safe operations, including opening/closing and handling any on-site issues.
• Promote additional income streams, including memberships, donations, and food & beverage.
• Champion environmental sustainability in all activities, including energy use and waste disposal.
• Contribute photos, videos, and story ideas for social media and promotional materials.

What We’re Looking For

Essential skills & experience:
• Proven experience or a qualification in retail leadership.
• Strong staff supervisory skills, with experience in motivating, training and coaching teams.
• A passion for delivering exceptional customer service.
• Visual merchandising expertise with an eye for presentation.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and comfortable using retail systems.

Desirable skills:
• First Aid certification (or willingness to train).
• Personal License holder.
• Current UK driving license.

What we offer:
• The chance to work at a world-renowned heritage site, surrounded by stunning scenery.
• A dynamic, fast-paced role with opportunities for professional development.
• Sociable hours, generous holidays and one-hour of paid breaks a day.
• The satisfaction of making a tangible impact by supporting the conservation of Scotland’s heritage.
• A supportive and inclusive team environment.

The Hunterian are currently looking for a creative and dynamic Audience Engagement Manager to join our team.

You will be key in planning, organizing, and running a variety of events and activities to welcome new visitors. Working alongside the Audience Development Manager, you’ll help create and manage an exciting programme that engages a diverse range of audiences.

You will also oversee audience research, volunteering, social media, marketing, and visitor engagement, making sure the initiatives are engaging, inclusive, and community focused.

The successful candidate will work closely with both internal teams and external partners to ensure The Hunterian becomes a more inviting and meaningful space for all audiences.

This post is full time and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns.

Location: Deep Sea World – North Queensferry

Hours of Work: Full time, 40 hours. 5/7 days

Salary: £28,000-£30,000

We have an exciting opportunity for someone to join our team in the role of Marketing Manager based at Deep Sea World, and covering our other site at Tynemouth Aquarium.

You will be working alongside senior management to design and implement marketing strategies which will make a positive impact, support the brand, drive sales and increase visitor numbers for both aquariums.

A passion for animals and marine life will be a valuable asset in this role.

Deep Sea World is a beloved Scottish attraction, featuring the UK’s longest underwater viewing tunnel and having over 40 captivating displays. The 4.5-million-litre Underwater Safari, with its immersive walkthrough tunnel, is home to a wide array of fascinating marine life, including seahorses, stingrays, and majestic sand tiger sharks.

Tynemouth Aquarium showcases an impressive variety of animals from aquatic habitats around the world. We celebrate local wildlife and also display unique and extraordinary species, from the giants of the Amazon to the vibrant creatures of tropical seas. Tynemouth Aquarium also houses a Seal Hospital, dedicated to the conservation and protection of the local seal population along the North East coast.

Key Responsibilities include

Develop and deliver a detailed integrated marketing activity and events plan.
Monitor visitor numbers by channel daily to present at the daily team meeting and identify and take immediate action to achieve visitor number targets
Communicate, respond and actively interact on a timely and swift basis on behalf of the sites across all platforms.
Work closely and consistently with the digital marketing agency regarding campaigns checking and interacting daily regarding performance.
Implement a varied, multichannel organic social media strategy.
Cultivate and collaborate with strategic partners to grow our visitor numbers with a strong emphasis on face-to-face consistent contact.
Responsible for conveying a consistent brand image acting as a guardian for the brand.
Plan and manage a consistent schedule of email marketing activity, creating engaging, relevant content.
Optimise and improve the sites websites ensuring content is up to date with a consistent tone of voice.
Attend sites events to obtain marketing content to promote events across all platforms
Full job description is available for those short listed for interview.

There is a requirement to travel to Tynemouth Aquarium as needed, anticipated as one day per month.

Person Specification

Please note the following essential criteria to be able to effectively undertake the duties required:

Educated to degree level, ideally in marketing or equivalent qualification or work experience in a relevant area
Excellent organisational and time-management skills, with a self-motivating approach in order to efficiently manage your own diary
Strong written and verbal communication skills and a high standard of English
Excellent attention to detail
A good understanding of social media in a business capacity
Confident to interact on a face-to face basis as as email and by telephone
Ability to competently operate Microsoft Office Software including Word, Excel, Outlook.
Confident in using your initiative, able to think flexibly with a positive “can do” attitude
Enjoy being creative, and to present new concepts and ideas
Ability to get along with a varied team
Driving licence
Experience using Word press, Meta and Google platforms, Google analytics, SEO Tools.
Why work for us

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

We’re looking for individuals who want to join the Aspro team and live our values of:

Customer Service, Honesty, Respect, Focus on Results, Teamwork, Personal development

What’s in it for you?

· Free entry to all 10 Aspro UK attractions and 85 Aspro Parks in Europe

· Staff discount in our food outlet and retail outlets

· Pension Scheme

· Personal growth and development opportunities via our All-Aboard Scheme

· Free shark dive experience at Deep Sea World following successful completion of your probationary period.

· Working in a fun, friendly, diverse, and inclusive environment

We are here to sell fun, and this is what makes us so unique. So, if you are excited to be promoting our visitor attractions, our animals, educational sessions and conservation messages, then we may just have the job for you!

How to Apply

If interested, please send us your CV and a covering letter detailing how you fit the bill.

This vacancy will close once a suitable candidate has been found, so don’t delay, apply today!

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Schedule:

Holidays
Monday to Friday
Weekend availability
Experience:

Digital marketing: 1 year (preferred)
Marketing: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Your role of Steward at Historic Environment Scotland will be a seasonal position up until 30th September. The likely start date for this role is 17th March 2025.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history while gaining valuable experience in the tourism industry and helping bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Tantallon Castle during the season.

Tantallon Castle is a dramatic cliff-top fortress, with a significant history, varied wildlife and extensive views. As a steward, you are key to enhancing the visitor experience by engaging with visitors about all aspects of the site.

Tantallon Castle sits within Lothian District, which is made up of 7 staffed sites and 27 unstaffed sites. Nearby properties include Dirleton Castle and Seton Collegiate Church.

Benefits of working with HES

– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Your role of Steward at Historic Environment
Scotland will be a seasonal position. The likely
start date for this role is the beginning of April
2025 until the end of September 2025.
Are you looking for a seasonal job that is both fun
and unique? You’ll get a unique view into
Scotland’s rich history and gain valuable
experience in the tourism industry and help bring
Scotland’s dramatic history to life for our visitors
from across the world. Explore the fascinating
stories from Scotland’s past and share your
passion with international and local visitors who
come to Caerlaverock during the season.
– Be part of a team that loves and cares for
Caerlaverock Castle
– Share your passion for history and ensure our
visitors enjoy a warm and welcoming experience.
Caerlaverock Castle is considered one of
Scotland’s finest medieval castles, with its water
filled moat, towers and unique triangular shape.
Nestled in beautiful landscape, it appeals to both
nature and history lovers. The peaceful region of
Dumfries and Galloway has many heritage
attractions and you may also get the opportunity
to work at some of these other sites.
Benefits of working with HES
– A generous holiday allowance of 25 days
holidays + 11.5 public holidays per year (pro-rata
for part time employees)
– A Civil Service pension which means you will
receive an employer contribution of 27% of your
annual salary
– Free entry to Historic Environment Scotland
sites (with up to three guests) and all English
Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel
passes

Your role of Steward at Historic Environment
Scotland will be a fixed term position up until 30th
September. The likely start date for this role is 17th
March 2025.
Are you looking for a flexible seasonal job that is
both fun and unique? You’ll get a unique view into
Scotland’s rich history and gain valuable
experience in the tourism industry and help bring
Scotland’s dramatic history to life for our visitors
from across the world. Explore the fascinating
stories from Scotland’s past and share your
passion with international and local visitors who
come to Blackness Castle during the season.
Blackness Castle is a site which has had many
functions over the years. It has been a fortress, a
prison, a visitor attraction, and more recently a film
set. As a steward, you are key to enhancing the
visitor experience by engaging with visitors about
all aspects of the site.
Blackness Castle sits within Lothian District,
which is made up of 7 staffed sites and 27
unstaffed sites. Nearby properties include
Linlithgow Palace, Cairnpapple Hill and Kinneil
House.
Benefits of working with HES
– A generous holiday allowance of 25 days
holidays + 11.5 public holidays per year (pro-rata
for employees)
– A Civil Service pension which means you will
receive an employer contribution of 27% of your
annual salary
– Free entry to Historic Environment Scotland
sites (with up to three guests) and all English
Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel
passes

Contractual hours: 37

Basis: Full time

Region: South

Job reference: REQ0851

We’re looking for a positive and outgoing person to join our Visitor Services Team in the South Region as a Visitor Services Assistant. The role is based predominantly at Glentress but will also provide support for our work throughout the Tweed Valley.

This is an exciting time to be involved in managing the public forest estate in Scotland. Offering a fantastic range of recreation opportunities across a stunningly diverse landscape the forest estate has truly amazing experiences to offer both visitors and local communities.

The Visitor Services Team is responsible for the development and delivery of a high-quality visitor experience across the forest estate. This includes; planning and managing recreation opportunities, engaging with visitors, facilitating events, education and learning, dealing with public enquiries, and engaging with communities.

To be successful, previous experience working in a visitor services, recreation or tourism/heritage is essential, as is experience providing an excellent customer service and visitor experience.

The post is permanent (Full Time) working 37hrs/week including regular weekend working as part of a planned rota.

We offer flexible working hours and competitive salary alongside a number of other employee benefits, including 27% employers pension contribution, cycle to work scheme and employee shopping discounts.

If this sounds like a role you’re interested in, we’d encourage you to apply with your CV – please ensure you provide evidence of the essential and desirable criteria detailed on the job description and success profile document (available through the link below).

 

 

 

Full-time, Fixed Term for 22 months
Salary £29,888 – £32,602 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

Join our team as the Trusts and Foundations Coordinator, where you’ll play a key role in helping to deliver National Galleries of Scotland’s ambition to grow funds raised from grant sources.  This is a wonderful opportunity to build on your fundraising skills, while working in a highly supportive Development Team passionate about art.

You will have excellent research and organisational skills, strong written and verbal communication, and be proficient in analysing financial information for persuasive grant submissions.

You’ll be responsible for maintaining the list of prospects, monitoring opportunities and recording approaches and outcomes.  You’ll also write proposals and steward relationships with Trusts and Foundations through regular communication, report writing, arranging visits and generally ensuring we meet the conditions of any funding received.   

This post is part of a pilot strategy to grow NGS income. This post is initially on a 22-month fixed term contract, with the possibility of extension depending on the income levels achieved during the pilot. This offers an excellent opportunity for a results-driven individual to demonstrate their impact and contribute to shaping the success of this initiative. 

The difference you’ll make

As the Trusts and Foundations Coordinator, you will be key to growing NGS’ relationships with Trusts and Foundations. You should have an enthusiasm for and interest in the National Galleries of Scotland and arts, culture and heritage. Supporting the Development Manager, you will:

– Manage your own project workload, driving the grants fundraising process from inception to completion.
– Collaborate effectively with colleagues to write proposals, reports and help with evaluations, ensuring consistency and quality in all written materials.
– Cultivate and steward relationships with Trusts and Foundations, working closely with colleagues to arrange visits and tours, and to acknowledge funders.
– Maintain and develop the prospect pipeline through proactively researching grant funding opportunities ensuring a continuous flow of potential funding sources and building a diverse base of support.
– Oversee the reporting schedule ensuring timely and accurate submission of progress reports, financials, and other key documentation in line with funder expectations and deadlines.
– Ensuring smooth running of the grants administration including distributing proposals, electronic filing, and accurate date entry on systems like Spektrix, etc.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– A demonstrable personal track record of grants fundraising or writing copy for fundraising activities with a clear demonstration of success in securing funding.
– Proven experience managing the administrative functions supporting fundraising activities, demonstrating strong organisational skills, meticulous attention to detail, and the ability to efficiently oversee systems, prioritise tasks, and consistently meet deadlines.
– Working knowledge of arts and heritage grant funders in the UK and further afield.
– Experience of working within the charity sector.
– Experience of researching prospects and monitoring pipeline of opportunities for fundraising purposes.
– Experience in customer service and dealing with different personalities, whilst having the confidence to engage funders, ask insightful questions, and effectively present compelling cases for support.
– Very strong written and verbal communication skills – especially the ability to write compelling grant proposals and edit information into a proposal
– Excellent research skills to identify potential Trusts and Foundations whose objectives represent a strong match to ours
– Solid understanding of budgets, with the ability to analyse financial information and incorporate it into proposals and funding strategies.
– Proficient IT skills, including Word, spreadsheets and databases.

It would also be great if you have:

– Experience of overseeing fundraising for particular projects
– Existing relationships with grant-giving organisations
– Experience of working within an arts, heritage or museums organisation.

Please apply directly via our careers portal. Applications via email will not be accepted. Closing date for completed applications is 12 noon on Monday, 06 January 2025.

Full-time, Fixed Term (22 months)
Salary £34,944 – £38,218 per annum
Plus generous benefits package
Hybrid/flexible working

About the role

Can you help us with our aim to make art work for everyone? We’re looking for a results-focused marketing professional to help us generate income for us to re-invest in the gallery experience. This is an exciting opportunity to make a difference.

You will deliver creative and impactful campaigns which support our fundraising, legacy giving and Friends membership schemes, as well as work on other new income generating activities.

You must have demonstrable experience of delivering results-focused marketing, including CRM, email marketing, content creation and copywriting. Importantly you must have a proactive and ambitious mindset, with an appetite to deliver real impact.

This post is part of a pilot strategy to grow NGS income. This post is initially on a 22-month fixed term contract, with the possibility of extension depending on the income levels achieved during the pilot. This offers an excellent opportunity for a results-driven individual to demonstrate their impact and contribute to shaping the success of this initiative.

The difference you’ll make

You’ll be part of our skilled and supportive Marketing and Communications team, but will work very closely with colleagues in our Development and Friends teams. As the Growth Marketing Officer, you will deliver, measure and evolve a range of marketing campaigns which will increase income. Reporting to the Marketing Manager you will:

– Devise, implement and evaluate a marketing plan which delivers increased income from key areas identified below.
– Produce legacy giving marketing materials and campaigns.
– Produce fundraising appeal marketing materials and campaigns.
– Produce marketing materials and campaigns to grow our Friends membership scheme.
– Devise, create and deliver CRM and email marketing campaigns to increase subscriber numbers and engagement rates.
– Devise, create and deliver marketing activities to support new income generation activities.
– Report on results of all marketing activities including but not limited to sales figures, digital metrics, campaign results and ROI.
– Work with Gallery colleagues to achieve buy-in and successful delivery of campaigns.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Educated to degree level, or equivalent in a relevant subject.
– Demonstrable experience of devising, delivering and evaluating results-focused marketing campaigns, ideally commercial, retail or fundraising.
– Demonstrable experience of using CRM systems and devising and delivering email campaigns.
– Demonstrable experience of creating marketing collateral.
– Experience in running and tracking digital marketing campaigns e.g. Social, YouTube, Adwords.
– Strong copywriting skills, including for websites/SEO.
– Strong digital and content creation skills e.g. Canva, Adobe, content management systems, etc.
– Strong data analysis skills, including reporting and evaluation.
– Excellent project management and organisation skills.
– Proactive and ambitious approach.

It would also be great if you have:

– Marketing qualification.
– Experience of managing agencies.
– Experience of events marketing.
– Fundraising experience.

Please apply directly via our careers portal. Applications via email will not be accepted. Closing date for completed applications is 12 noon on Monday, 23 December 2024.

Please note that over the Christmas period our team will be taking some time to celebrate the festivities so our turnaround time for application reviews may be a little slower than normal. We thank any applicants for their understanding in advance,

Join our team as an Operations Duty Manager at The Loch Ness Centre

Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

We are currently looking for a full time Operations Duty Manager to join our team. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

In return we will invest in your career. We offer:
• Money back on your medical costs (such as opticians and dental treatments)
• Shopping Discounts
• An extra day off for your birthday if it falls on a working day!
Salary: £27,516 per annum

Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)

A job description can be found on the Loch Ness Centre website.

Applications will be reviewed on a rolling basis and we may close the advert early dependant on the volume of applicants.

The oldest public museum in Scotland, with collections spanning arts, sciences and humanities, The Hunterian is at the forefront of university museums around the world.

We are looking to recruit a dynamic and adaptable individual to help us fulfil our ambition to be a more meaningful place for more diverse audiences. This is an exciting opportunity to work on a wide range of temporary exhibition projects, as well as supporting the delivery of the NLHF-funded ‘Unlocking the Potential of The Hunterian’ project.

This post will suit someone who is highly organised, an effective communicator and able to work both independently and in collaboration with a range of colleagues, partners and audiences. You will have demonstrable experience in managing projects from initial idea to final delivery, and of prioritising competing priorities.

‘Unlocking the Potential of The Hunterian is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to invest in a number of scoping activities to understand what is needed to achieve transformational change. This project will help us to gain the understanding and knowledge necessary for a future redevelopment of the Hunterian Museum and Hunterian Art Gallery. It will have a particular focus on participatory practice, and we are working towards putting people at the heart of our work.

We particularly welcome applications from disabled, Black, Asian and ethnically diverse candidates, who are currently under-represented in our organisation.

Please note that over the Christmas period our team will be taking some time to celebrate the festivities so our turnaround time for application reviews may be a little slower than normal. We thank any applicants for their understanding in advance,

Join our team as a Marketing Manager at The Real Mary King’s Close.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

This is a fantastic opportunity for a Marketing professional to join the team and support us in our strategic priority to drive visitors to our attraction.

As the brand guardian you’ll be driving the brand through creative marketing campaigns, customer and market insight and content creation. Leading on the brand and marketing for the attraction, ensuring campaigns coincide with our guests needs, helping generate enquiries driving growth and revenue.

This is a standalone role at The Real Mary King’s Close. Whilst you will have support from our York Support marketing team you will be responsible for all aspects of marketing from social media posts to strategy so this role offers a huge variety of tasks.

If you want to collaborate with a brilliant team and lead a unique brand then this is the job you’re looking for!

A Bit About You

You’ll be a creative and experienced marketeer, with a track record in leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth.

Ideally, you’ll come from a tourism, hospitality or leisure background – but if you’re super awesome and come from a different industry we’d love to hear from you!

The ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities is a must. In addition, you will have strong organisation and planning skills and be able to work at a fast pace, managing multiple projects at the same time. If you can unleash the potential of others and make it a great place to work for your colleagues then this would be the icing on the cake.

What’s on offer?

Salary: £35,000 per annum

Contract: Full time permanent

There’s lots more! Including: – generous holiday allowance, free health cash plan, day off for your birthday, shopping and cinema discounts, pension scheme, attraction discounts and much more.

A full job description can be found on The Real Mary King’s Close website.