Full Time

Senior Finance Business Partner

This role will be a Senior Finance Manager within the FP&A team and support the Trust in the following key areas:

• Annual 3-year budget process,
• Quarterly Forecasting,
• Monthly Performance reporting,
• Strategic and Project Planning,
• Financial Modelling,
• Financial Support for Decision making,
• Analysis and insight reporting,
• Business Partner Support across the Trust.

This role will support Trust-Wide projects and activity, including coordinating the budget process for the FP&A team and development of analytics capability driving process improvements and design of new reporting.

Reporting to the Head of Financial Planning & Analysis, the postholder is required to support them in delivering programmes of work that meet the Trust’s objectives and able to deputise for the Head of FP&A as required.

Shop Manager Fixed Term

If you have proven managerial/supervisory experience working in a retail environment combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Shop Manager who has a people-focused approach to lead, coach and inspire a team of Retail Attendants to deliver an exceptional visitor experience through strong leadership.

As a member of our shop management team, you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

The Difference you’ll make

In all that you do, you’ll support the delivery of an exceptional customer experience through strong and motivational line management.

Provide excellent customer service, to attain/sustain 5-star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives.

Contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services

Accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.

Promote the standards of merchandising, display and housekeeping required.

Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.

Ensure that stock is well maintained by processing deliveries, transfers and adjustments.

Work with the shop manager on shop operations, customer experience, retail standards and shop performance.

To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent standards of customer service

Experience of applying customer care strategies in a retail environment

High standards of accuracy and attention to detail

Experience of visual merchandising, product planning and monitoring

Previous cash handling experience

Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.

Ability to plan effectively to meet targets

Experience in the utilisation of IT systems in a retail environment

Experience in managing and developing staff

It would also be great if you have:

Knowledge and appreciation of art

Flexible approach to the job

Foreign language or BSL skills

Security Officer (Night Shift)

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store.

We are looking for a professional and customer focussed Security Officer to join our dynamic and forward-thinking security team. Working on a 4 days on, 4 days off basis from 7pm to 7am in our state-of-the-art security hub, you will ensure the highest level of protection of our company assets and our people. While maintaining the highest levels of integrity and reporting you will be actively involved in the detection and prevention of crime at Buccleuch.

We value our colleagues and their wellbeing and offer excellent benefits along with the opportunity to carve out a rewarding security career with a great team of people.

• Can you demonstrate excellent communication and teamworking skills?
• Are you a competent IT user with an understanding of security technology?
• Do you have experience in the security industry and hold a SIA front line and CCTV licence?

If the answer is yes, and you have a full UK driving licence, then we would love to hear from you.

Interested? Please send your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

The closing date for applications is 5 September.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

HES/23/199 Steward Melrose Abbey

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Melrose Abbey. The available posts is a full-time and pensionable appointments.
The post holder will be responsible for delivering the highest standards of visitor experience at their site working across all areas, including in the shop, admissions area, and outside, with delivery of information to visitors a core part of the role.

Campaign and Strategy Manager

Contract Type: Permanent
Grade: FC08
Salary: £36,547 – £40,245 per annum
Hours: Full-time, 36 hours per week
Location: Iona House, Kirkcaldy
Job Reference: ON000439

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The Campaign and Strategy Manager post is a key member of OnFife’s Customer Engagement Team which serves a vital role in delivering ambitious targets for the organisation in terms of sales and earned income; audience attendance and development, online engagement, diversity and access; and awareness and profiling of OnFife.

You will lead in developing and implementing creative marketing campaigns for individual events, productions, exhibitions or projects in line with the priorities identified in the overall Marketing and Customer Engagement Strategy and will oversee the development and management of OnFife’s social media and content strategy. The role has line management of the Content Development Teams, ensuring that our marketing messages are implemented effectively and creatively and that growth targets in terms of sales and earned income are met.

You can view the full job description on our current vacancies page on our website.

About You
You will have significant previous and current marketing experience and be able to evidence the creation and implementation of successful marketing campaigns, inclusive of strategic thinking and experience of initiating, monitoring and evaluating impact on related activity and development.

You will have experience in using current marketing platforms including email, CRM and CMS and have a passion for content creation and the design of impactful campaign strategies.

You will be able to demonstrate past experience in devising and implementing robust systems and procedures to monitor, measure and report on ROI and campaign success against KPIs, inclusive of the ability to present clearly and confidently to the Management Team and Board.

As the role has direct reports, you will have experience in managing and developing team members and also have excellent relationship building skills to lead Tactical Teams relating to marketing, sales and social media, engendering and encouraging a positive and collaborative approach to customer engagement.

How to Apply
If you would like to find out more information about this role before applying, please contact Suzie Dempsey, Head of Customer Engagement for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form and equal opportunities form and return them to the HR team at HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Monday 18 September 2023.

Interviews will take place on Wednesday 4 October 2023 at Iona House, Kirkcaldy.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Barista

We are looking for motivated individuals to join our fantastic team. We have the following exciting opportunities working in our busy and fast paced restaurant, the coffee shop, larder and Fort Douglas cabin:

If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of full-time and part-time shifts available depending on your availability.

Please email the recruitment team at recruitment@buccleuch.com send a copy of your CV and covering letter to our recruitment team indicating which role you are most interested in and what hours you are available to work.

The closing date for applications is 31 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Front of House Staff

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.
We are looking for motivated individuals to join our fantastic team. We have the following exciting opportunities working in our busy and fast paced restaurant, coffee shop, larder and Fort Douglas cabin:

Food & Beverage Assistants

You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Baristas

If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

Please contact recruitment at recruitment@buccleuch.com to send a copy of your CV and covering letter to our recruitment team indicating which role you are most interested in and what hours you are available to work.

The closing date for applications is 31 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Farm and Livestock Manager

Almond Valley Heritage Trust is charity committed to popular engagement in heritage and learning. Over 130,000 children and families enjoy a great day out at Almond Valley each year where, in addition to our museum and historic buildings, they enjoy play areas, green spaces, rides, and a seasonal programme of events. It is however the chance to meet and interact with our animals that many find the most appealing and memorable part of their visit.

We are an RBST approved farm park, and in addition to our rare breeds keep a range of other animals that help illustrate themes, inform, and engage the interest of our visitors.

The Farm and Livestock Manager (usually abbreviated to Farm Manager) is responsible to the Director for maintaining and developing all aspects of the animal-based attraction, and for leading the farm team of animal keepers.

The key responsibilities of this important post are:

To maintain the highest standards of animal health and welfare.
To plan and implement appropriate breeding and animal husbandry programmes,
recognising both conservation considerations, and the contribution of animals to the
visitor experience
To maintain appropriate records, and ensure compliance with all relevant
regulations, standards, and accreditation schemes, including the NFAN Code of
Practice.
To maintain effective hygiene and biosecurity measures to safeguard the health of
visitors and staff, and in all activities, to ensure a safe environment in which risks
are effectively managed.
To contribute to the planning, and to manage the delivery, of demonstrations,
experiences, and other engagement between visitors, animals, and the processes
of the farm.
To contribute to enjoyment and learning through signage and other interpretation; to manage the delivery of schools activities; and to contribute to learning and
engagement through social media.
To lead, inspire and manage the team of farm staff and volunteers.
To manage pastures and other farm infrastructure.

General responsibilities include:

To ensure the most effective use of resources, such as in the procurement of
materials and in the allocation of staff, in accordance with budgets.
To be a fair and effective manager, supporting your staff, and considering their
ongoing personal development.
To consider the needs and interests of our visitors, and ensure all receive great
customer service.
To develop and implement operating procedures and systems of record keeping,
and ensure compliance with them.
To productively cooperate, coordinate and exchange ideas with other members of
the Almond Valley team.
To serve, by rota, as weekend Responsible Officer; in charge of full-site visitor
operations.
As a member of the management team, to contribute towards the broader profile,
operation, and development of Almond Valley.

Qualifications and Skills required:

Substantial relevant and practical experience of animal husbandry in a farm park or
zoo environment, including competence in the handling and care of large livestock.
A relevant qualification at degree level would be desirable.
Experience, in a leadership role, of managing and developing teams.
Excellent organisational abilities, and familiarity with the regulations and record-
keeping associated with the management of an animal-based attraction.
Good problem-solving skills, remaining calm under pressure and finding creative
solutions.
Good communication skills, both in spoken and written communication, with broad
experience in the use of digital media.

Specific requirements of the Post

A 40 hour week is worked, five days in seven, which will include some weekend
working. Flexibility in working hours is an essential part of the job; for example, to
attend to animal emergencies or other out-of-hours livestock needs.

The role may be physically demanding, and there will be need to work outdoors in
all weathers

Good animal husbandry will require difficult decisions over the disposal of livestock,
which will need to be approached pragmatically, professionally and dispassionately.

Electrician

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The role

To ensure safe electrical installations and undertake designated activities, related to your trade, for the maintenance and refurbishment of all buildings, facilities and infrastructure owned by the RZSS; to ensure that all areas of the site are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision.

Some of the things you’ll do:

Take the day to day lead to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget and recommend cost-effective opportunities to minimise the impact of its operations on the environment. Pro-actively inspect electrical installations and equipment to ensure standards are being maintained and is safe to use
To attend design team meetings with designers and other customers to give expert advise on infrastructure and facilities
To supervise sub-contractors of your own trade and ensure that they complete works to a suitable standard. Assist in arranging access for these sub-contractors and highlight any unsafe practices to senior management.
To be the responsible person for all electrical installations ensuring their day to day safety for staff and visitors.
Undertake all forms of Electrical works, e.g. new installations (heaters/hand dryer/large scale lighting) electrical fault finding and testing and partial re-wiring and be able to take the lead on an projects requiring electrical works including measuring up for materials and planning the works with minimal supervision.
Ensure all electrical plant, equipment, is inspected, maintained and documentation kept to meet relevant legislation and best practice standards at all times.

What we’re looking for:

Relevant City and Guilds certification or S/NVQ Level 3
Trained and competent on 17th/18th Edition test and inspection.
PASMA scaffolding certificate
Up-to-date knowledge and understanding of basic building related H&S legislation
The maintenance and construction of buildings and similar structures.
What you’ll get in return:

37.5hr working week
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Visitor Experience Team Leader

The Visitor Experience Team Leader will lead and coordinate the day-to-day visitor operations within Hunterian venues to ensure an environment that is engaging, secure and provides an excellent visitor experience. They will have responsibility for the smooth operations of The Hunterian venues managing and motivating up to a team 30 Visitor Experience Assistants to meet public expectations and standards in a major visitor attraction, achieving the strategic themes and purpose of The Hunterian through a proactive and consistent attitude to the visitor experience. Primary objectives will be championing enhanced visitor engagement, ensuring that visitors have an enjoyable, safe and inspiring experience and security of the Collections.

Guest Experience Team Leader

OI PEASANTS! WE’RE RECRUITING… Fancy a leading role as a Guest Experience Team Leader and being responsible for outrageous behaviour in order to build an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

What we are looking for

Previous Team Leader/Duty Management experience (desirable)
The ability to self-manage and use initiative to prioritise tasks, whilst remaining calm under pressure
Strong communication skills
Experience building solid working relationships and rapport with guests and staff
The ability to drive commercial and sales initiatives
Confidence to take care of any day-to-day problems/complaints
In this thrillingly diverse and outstanding role you be responsible for the smooth and efficient management of the Dungeons team of hosts to ensure the highest quality visit for all visiting peasants. You’ll find appropriate ways to incorporate and consistently deliver our scary fun brand throughout all areas of the visitor journey, whilst maintaining excellence in the guest experience and safe working practices.

You’ll support the Operations Manager with the daily running of the department as a Duty Manager. This means supporting with morning briefs, coordinating the team during the day, conducting departmental open and close procedures, and taking the lead with operational problems, guest complaints and finding solutions to getting things back on track. You will also support with overseeing day-today health and safety.

This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.

To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being unruly, and who has a penchant for the dark side of life – this could be the best job in the world.

What’s in it for you

Alongside helping to bring Edinburgh’s darkest historic events back to life, you’ll also receive:

Salary of £23,000 per annum
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Local benefits
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

Wedding & Events Coordinator

JOB PURPOSE

This job exists in order to manage and develop Mar Lodge’s weddings and events business, corporate/private hire and sporting client support. The Wedding & Events Coordinator will ensure income opportunities are maximised in the context of consistently high standards of customer care and lodge presentation.

Events at Mar Lodge can range from intimate family dinners and tours to large corporate events and weddings for up to 200 guests. Every event requires the same level of planning and care to deliver an outstanding product to our clients which should exceed their expectations, be value for money for the client, whilst also giving a profit to the NTS. As Wedding & Events Coordinator you must have good self-motivation and organisational skills, but also be able to lead a team of other department members and exterior contractors to deliver the event as has been planned with the client in a smooth and professional manner.

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