Full Time

F&B Operations Manager

We are currently recruiting for an impressive Food & Beverage Operations Manager to oversee the effective running of our onsite catering and drinks outlets and drive excellent customer service standards with passion and pride across the department.
After 4 years closure and a lovely refurbishment, our Ptarmigan Restaurant reponed in February during a busy ski season. Now operating alongside our other F&B outlets: The Gin Bar, The Cas Bar and The Day Lodge Café, we need a strong leader to take the reigns and steer the division towards greater heights of success and profitability.
This role will suit you if you have:
• Demonstrable significant prior experience managing a successful F&B service and leading an excellent hospitality team within a busy tourism-based business
• Prior experience as Premises Manager and a certified Personal License Holder
• Solid business acumen and financial management with good IT skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• Excellent customer service expertise and are a quality standards-driven leader
• Excellent communication, people management and organisational skills
• A proactive problem-solver, adaptable and unfazed by variable/seasonal demands
• An enthusiasm for ‘the great outdoors’ the local area and/or adventure sports
• Driver with access to own car for commuting, due to location (free onsite parking)

This role presents a great opportunity and exciting challenge for a highly experienced F&B Manager to join a growing business and help us to develop and commercialise our F&B operations in both function and form, within a unique mountain environment.
For more details and full job description, please email HR@cairngormmountain.co.uk

Application closing date Monday 14th August at 12noon

Interviews will take place in person on either
Tuesday 22nd August afternoon or Wednesday 23rd August morning

Anticipated start date for 1st September 2023

Cairngorm Mountain sits within the UK’s highest mountain range and is an internationally renowned area of scientific interest covering 1,418 hectares and located within the Cairngorms National Park, close to Aviemore in Scotland. The tourist resort on the mountain is managed by the operating company Cairngorm Mountain (Scotland) Ltd, which is owned by Highlands and Islands Enterprise (HIE) the economic and community development agency for the North-West region of Scotland.

Guest Services Team Member

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

When you join the team at The Loch Ness Centre we will invest in your career.

We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Permanent contract, 40 hours per week from April to October, 30 hrs per week from November to March

Salary: £10.90 per hour

Cook Manager

JOB DESCRIPTION AND PERSON SPECIFICATION

Post: Cook Manager (Great Tapestry of Scotland, Galashiels)

Directorate: Commercial Services

Reporting to: Centre Manager

Job Purpose:
The Cook Manager is responsible for delivering a high-quality standard of food
preparation and production for the café and other catering service offers. The café
at Great Tapestry of Scotland will showcase freshly produced light meals and
baked goods for visitors. The role is integral to the commercial and operational
success of the café and the postholder requires to follow all operational and safety
procedures to support this delivery. The Cook Manager is responsible for the
overall management of the operation and for supervision and correct briefing of
staff.

Duties include:

Food Preparation and Planning Responsibilities:
1. Lead on menu development and innovation in all food offers
2. Ensure seasonality in menus and a variety of choice for the range of
customers at GTOS
3. Develop and monitor supply chain to ensure excellent quality and
consistency of product; following best practice and systems in purchasing
4. Monitor food cost, control food waste and manage discrepancies in gross
profit achievement
5. Preparation of all fresh baked goods and other foods on a daily basis,
delivering all food production requirements at the required level and to a
consistent standard
6. Ensure all food is presented for service in a timely manner and in correct
sequence
7. Ensure staff are briefed about menus, allergens and other relevant
information
8. Develop menus as required for private hires and events
9. Responsible for ordering all food and non-consumable items for the café.
Systems and Processes – Responsibilities:
10. Manage the day to day kitchen administration ensuring systems
compliance
11. Lead on food safety in the kitchen in line with current legislation; ensure
completion of daily and other due diligence requirements
12. Oversee kitchen Health and Safety requirements, in accordance with risk
assessments and in line with current legislation
13. Oversee kitchen maintenance requirements
14. Ensure daily and weekly cleaning duties are undertaken and due diligence
paperwork completed
15. Responsible for the control of stock rotation and wastage.
16. Provide relevant and adequate training to serving staff to allow them to
prepare food in postholder’s absence.
17. Build and maintain good working relationships with colleagues within the
organization.
18. Ensure that services are delivered with a customer focused ethos.
19. Follow and develop cost controls and standard recipes
20. Maintain effective stock control, placing orders, logging deliveries and
carrying out stock checks
21. Review sales, prices and suppliers regularly.
22. Represent GTOS and Live Borders internally and externally e.g. at
networking events, meetings, conferences and exhibitions to enhance and
strengthen the company’s profile
23. Comply with, and ensure compliance with, all Live Borders policies and
procedures.
24. Ensure services meet Health and Safety standards established by Live
Borders.
25. As an employee you must take reasonable care for the health and safety of
yourself, other employees and anyone else who may be affected by your work
activities. Employees shall work in accordance with policies, procedures,
information, instructions and / or training received.
26. This job description is indicative of the nature and level of responsibility
associated with the job. It is not exhaustive and there may be a requirement to
undertake such other duties as may be required to meet the needs of GTOS or
Live Borders

Maintenance Technician

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Handyperson to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for.

NVQ/HNC Qualification in Mechanical or Electrical discipline
5 years’ experience in a similar role
Experience with hydraulic and Pneumatic systems
IT experience (Microsoft office)
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This is a permanent full-time role, which will include working weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you.

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Salary of £26,000 per annum
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

Retail Assistant

Are you looking for a new daytime job in Scotland?
Are you travelling or do you live and work in the Highlands but are keen for a new role, adventure or a company with broader horizons?

Well, come join us at Cairngorm Mountain on a journey to new heights!

Our funicular railway and new mountain-biking trails are now up and running and we urgently need another Retail Assistant to help run our popular retail outlets.

This role will suit you if are:
• Trust-worthy, reliable and proactive, able to self-motivate if lone working
• A mature individual with a bright and engaging personality
• Capable of responding to customer queries and hold polite conversations
• Physically fit (the job will require some lifting of mats / displays / boxes)
• Able to walk or commute to Aviemore town centre, as a minimum.
• Experienced in cash security with good customer service skills, ideally
• Enthusiastic about ‘the great outdoors’ and the leisure and tourism sector

Pay and Perks
Full-time or part-time hours available, on either a seasonal or ongoing basis to suit you around your studies, hobbies, travels, retirement or other commitments.

As a Real Living Wage employer, our pay rates are highly competitive, plus, our staff enjoy a whole host of special company perks so you can park and play (skiing, hiking, biking) on the mountain for free on your days off, all year-round!

Cairngorm Mountain Scotland is a year-round visitor attraction offering outdoor activities, 3 catering outlets, 2 shops and a funicular railway to reach the UK’s highest public access building, with spectacular views over the National Park.

So grab your boots and get in touch with us today!

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

Retail Merchandise Admin Assistant

JOB PURPOSE

The purpose of the Retail Merchandise Admin Assistant role is to support the Retail and Merchandise Department in the administration of product ranges, invoices, financial reconciliation, commercial reports, POS, and communication. The role is responsible for ensuring that customer service standards are maintained to a high level, that data is maintained accurately, and that opportunity for retail income and stock productivity is maximised through effective administration.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Act as a first point of contact for enquiries to the Retail and Merchandise Department, through telephone and email boxes.
• Working with the Merchandise Manager, manage the administration of adding new products to the Trust’s Stock Management system, including liaising with suppliers to ensure accurate data, updated pricing, maintaining a product image database, and managing the collation of samples and catalogues.
• Manage the flow of paperwork between the Trust’s Retail, Procurement, and IT Departments to ensure the timely setup of new suppliers
• Review stock regularly and support the Merchandise manager to plan relevant transfers throughout the season, maintain stock accuracy and support with the planning of annual stocktakes
• Work with Product Managers to raise POs for retail orders
• Support the Merchandise Manager to collate and produce weekly and monthly retail stock and sales reports using data from multiple systems
• Liaise with Suppliers, Properties, and the Trust’s Finance Department to ensure timely payment of invoices to Retail Suppliers, including managing and resolving any invoice discrepancies.
• Manage the Retail Department’s Intranet site and associated shared drives, files, and folders to ensure accurate and up-to-date communication with Properties and the wider Trust estate
• Support with the co-ordination of internal Trust wide publications (e.g., One Trust, Events Calendar etc)
• Manage the retail departments sample cupboards, filing, records and archives to ensure information is properly stored and available when required
• Ensure that all retail policy and procedures guides are kept up to date
• Provide any additional administrative and customer service support as required

The normal day-to-day duties of this role are such that criminal records check at [x] level or membership of the PVG scheme] is not required. (The correct format of this sentence must be included here – even if no criminal records check or PVG is required – contact People Operations & Policy team for advice).

Distillery Ambassador (Glengoyne)

Do you have a passion for whisky and a dedication to provide an exceptional visitor experience in one of Scotland’s top-rated tourist attractions? Well, we may just have the perfect role for you…

Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

We currently have opportunities for experienced, hardworking and reliable individuals to join the Glengoyne family within our visits team, in the role of Distillery Ambassador. As part of our visits team you will be responsible for providing our visitors with a world class experience through the delivery of immersive and engaging experiences.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Glengoyne whisky, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours of the distillery, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

The visitor centre typically operates between 10.00 – 18.00, seven days per week however, this is dependent on the needs of the business and hours may vary in line with consumer demand. We are looking for individuals who can be flexible.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and it is anticipated that applicants should be within commuting distance of the distillery and ideally with their own transport given the remote location. In addition, given the industry and product we service, to be considered for a role applicants must be aged 18 or over. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Tamdhu, Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best. This is a rewarding role with a competitive hourly rate and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Head Chef

Are you tired of anti-social hours and long shifts? At Restoration Yard we have the perfect opportunity in our daytime operation for a Senior Chef who wants to achieve a better work-life balance. You will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Our offering consists of a 100-seat beautiful restaurant with an additional 80 outdoor covers.

This is a fantastic opportunity for a skilled and experienced Senior Chef who has a passion for food and is driven to succeed. Working closely with the Head of Food & Beverage, you will guide and inspire the team, ensuring we operate efficiently and profitably. In addition, you will cater for weddings and other events, producing quality food to a high standard.

Why work for us?
While regular weekend working and the occasional evening for weddings & events is required, as a primarily daytime operation we offer sociable hours to fit around your life. We care about our people and their wellbeing.

Dalkeith Country Park, an outstanding visitor attraction, is a truly special place. On the outskirts of Edinburgh set in a beautiful 1,000-acre estate you will discover our gorgeous courtyard which is home to The Kitchen, a stylish and contemporary eating experience; The Larder, for take away food and drinks; The Coffee Bar; as well as various other food outlets which are open throughout the year.

• Do you have a passion for food and the ability to motivate others?
• Are you commercially driven with a positive approach to work?
• Can you demonstrate solid organisation skills and the ability to run a busy kitchen?

If the answer is yes, then we would love to hear from you. The successful candidate should have solid experience at Senior Chef level ideally within a similar organisation with multiple food outlets.

Interested? Please send a copy of your CV and covering letter to our Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

HR Manager

After 8 years, our wonderful HR Manager is leaving the highlands to move closer to her family, and as such, we are now looking for a high quality individual to fill her shoes in this key role.

Ideally, you will already hold a recognised CIPD qualification, be fully conversant with current Employment Law legislation, coupled with the appropriate Human Resources experience gained in a similar environment. That being said, for the right candidate, we will happily fund the acquisition of a CIPD qualification, as Training & Development are key aspects of what we do at Eilean Donan. The business operates all year round; currently employs approximately 90 staff, across full-time, part-time and seasonal positions, and is one of the most successful visitor attractions in Scotland.

We pride ourselves on being one of the most progressive employers in the Tourism & Hospitality sectors; offering industry-leading employee benefits, career development, and a passionate commitment to re-shaping preconceived perceptions of working in our industry. In an ideal world, you’ll certainly share that same passion.

In the first instance, interested candidates should complete the attached application form, and forward their current CV to David Win, General Manager at david@eileandonancastle.com

Electrician

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The role

To ensure safe electrical installations and undertake designated activities, related to your trade, for the maintenance and refurbishment of all buildings, facilities and infrastructure owned by the RZSS; to ensure that all areas of the site are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision.

Some of the things you’ll do:

Take the day to day lead to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget and recommend cost-effective opportunities to minimise the impact of its operations on the environment. Pro-actively inspect electrical installations and equipment to ensure standards are being maintained and is safe to use
To attend design team meetings with designers and other customers to give expert advise on infrastructure and facilities
To supervise sub-contractors of your own trade and ensure that they complete works to a suitable standard. Assist in arranging access for these sub-contractors and highlight any unsafe practices to senior management.
To be the responsible person for all electrical installations ensuring their day to day safety for staff and visitors.
Undertake all forms of Electrical works, e.g. new installations (heaters/hand dryer/large scale lighting) electrical fault finding and testing and partial re-wiring and be able to take the lead on an projects requiring electrical works including measuring up for materials and planning the works with minimal supervision.
Ensure all electrical plant, equipment, is inspected, maintained and documentation kept to meet relevant legislation and best practice standards at all times.

What we’re looking for:

Relevant City and Guilds certification or S/NVQ Level 3
Trained and competent on 17th/18th Edition test and inspection.
PASMA scaffolding certificate
Up-to-date knowledge and understanding of basic building related H&S legislation
The maintenance and construction of buildings and similar structures.
What you’ll get in return:

37.5hr working week
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Tour Guide

Post: Tour Guide
Full Time: 40hrs per week
Wednesday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Duty Manager
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in summer 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour will take in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, factual information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour and Retail stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

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