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Full Time

Head Chef

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Project Officer – Brechin Museum Store Review & Rationalisation Project

JOB PURPOSE

This role forms part of the project team that will work on a rapid review and rationalisation of material collections stored at a commercial storage facility in Brechin. The project will reduce the quantity of material held in the store through a programme of provenance research, significance review and ethical disposal. This role involves a combination of archival research to determine collections provenance and significance, with the physical management of those objects to prepare them for disposal or repatriation. It will seek recommendations from colleagues across the Trust, and, if agreed, put into effect those recommendations (or agreed alternatives). It requires someone with experience in museum collections management and meticulous attention to detail. The post-holder will demonstrate confidence and tact in liaising with a wide range of stakeholders including registrars, curators, conservators, property staff, external contractors and the local community. The post-holder will apply a risk management methodology to ensure that due diligence has been satisfied. All proposed disposals will be submitted through the NTS’s established Deaccessions and Disposals Policy and process.

Key Responsibilities and Accountabilities

Working closely with another Project Officer and with the guidance of the Collections Registrar and Assistant Collections Registrar, the post-holder will deliver a programme of work to meet the following key objectives:
• Follow the agreed robust methodology for review and rationalisation in line with NTS Collections Development Policy, Angus Folk Collection Collecting Policy and sector best practice.
• Rapid assessment and categorisation of the stored collections.
• Support an audit of related collections exhibited in other NTS properties.
• Support further provenance research.
• Seek recommendations for disposal, de-accession or repatriation to NTS properties.
• Prepare Disposal Reports for consideration by the Disposal Panel.
• Prepare objects approved for disposal for exit from NTS Collections.
• Update Axiell records as appropriate.
• Liaise with the loans team to complete a programme of identification and storage of loans, prior to loans team making arrangements for their return or renewal.
• Undertake a planned programme of integrated pest management and environmental monitoring.
• Repack objects to be retained to improve access and preservation.
• Conduct an inventory of Angus Folk Collection objects displayed at House of Dun.

REQUIRED QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE:
Essential
o Further-education or degree-level knowledge of collections management and experience in a museum/gallery or heritage environment.
o Strong technical knowledge of current best practice in museum collections management and documentation, particularly Spectrum 5.1.
o Experience of, and a sound grasp of the standards and requirements of the ACE Accreditation scheme and the Museums Association Code of Ethics.
o Strong IT skills with proven experience in the use of museum collections management systems.
o Excellent attention to detail and a track record of collections research and problem solving.
o Thorough working knowledge of ethical, legal, insurance and indemnity issues with regard to collections and collections rationalisation.
o Experience and confidence in the appropriate techniques for the handling and packing of museum collections, including an awareness of potential hazards in collections and the appropriate health and safety standards.
o Excellent liaison and negotiation skills and ability to communicate clearly, both orally and in writing.
o Ability to work independently, whilst also collaborating with a wide range of people and managing sensitive communication with a variety of stakeholders.

Desirable
o Experience of working with and identifying historic agricultural objects would be a particular advantage.
o Experience of Axiell collections management system.
o Experience of integrated pest management, environmental monitoring and collections condition assessment.
o Knowledge of hazards in collections.
o Experience and knowledge of museum best practice in collections review and ethical disposal.
o Valid UK Driving licence.

DIMENSIONS AND SCOPE OF JOB

Scale
The National Trust of Scotland manages over 100,000 objects that are in the process of being catalogued into the Axiell collections management system. Over 4,200 of these items are held in commercial storage in Brechin. This role will involve applying professional knowledge, research, decision-making and influencing skills to contribute to a rapid review of these stored collections. The review will identify objects for retention, objects for disposal with no conditions, objects for disposal that cannot easily be disposed of due to the conditions under which NTS holds them, items too damaged for use, and items for return to their original NTS property. The second phase of the project involves processing these categories with the aim of substantially reducing the quantity of objects in store whilst meeting due diligence and ethical obligations set out by ICOM and the Museums Association and supported by the NTS collections development policy.

Working with the Project Manager, the post-holder will divide time between the stores in Brechin, offices at House of Dun, and NTS headquarters at Hermiston Quay in Edinburgh.

People Management
This role will need to liaise effectively with members of the curatorial team and staff based in NTS properties, as well as a number of external stakeholders. It is not a line manager.

Position within the organisational structure
The role is temporary project role within the Northeast Angus cluster, but will work closely with and be managed by staff in the Collections Conservation and Management team.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general

Visitor Services Manager – Food and Beverage

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Department specific – visitor services
• Managing visitor-related Food & Beverage areas, along with supporting wide team on site.
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
• Ability to work ‘hands-on’ – including in the kitchen – alongside the team members, demonstrating the customer service skills required of all staff.
• Experience in a Food & Beverage or Hospitality environment
• Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License or willingness to train for such;
• Intermediate Food Hygiene Certificate or above;
• Current driving licence

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure.

Skills, Experience & Knowledge
Essential
• Have direct experience of managing multi-strand visitor/commercial services in a hospitality, heritage or tourist-attraction context;
• Possess excellent communication skills (written and oral)
• Computer literacy with excellent ability on MS software;
• Excellent leadership and influencing skills;
• Excellent understanding of report writing and financial management;
• Well developed time management and organisation skills.

Desirable
• Current First Aid certification (or willingness to train and use).
• Personal license

DIMENSIONS AND SCOPE OF JOB

Scale
• The Visitor Services Manager will be accountable for delivery of Income generation of c. £550k and Expenditure of c.£450k, across 4 sites in Aberdeenshire.

People Management
• The post-holder will directly manage the Food & Beverage Visitor Services Supervisors at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall.
• The post will also work alongside the senior team on each site.
• The post-holder will support delivery of cluster led Operations Manager initiatives.
• The post-holder will work frequently with the following centralised departments: Buildings; Finance & IT Support; People Services and National Food & Beverage team.

Finance Management

• The Operations Manager is the overall budget-holder, but the post-holder has devolved responsibility and accountability for the following budget activities: Food & Beverage Income.
• Is responsible for managing staffing costs across the sites, as per delegated budgets.
• Is responsible for stock management across the sites, as per delegated budgets.

Key performance indicators and targets

• To monitor the work of the team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used;

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Inner Hebrides Property Manager

JOB PURPOSE

The Property Manager is required to lead on ensuring that both the land and built heritage owned by NTS on the Islands of Iona and Staffa, Burg and Macquarie’s Mausoleum on Mull are managed to the highest standards. The Property Manager has a specific role to manage the transition of Maol farm from the current tenancy (ending Dec 2022) and the Burg grazings to systems that ensure their ongoing sustainability. The Property Manager will increase our capacity to achieve conservation goals, financial sustainability and improve visitor engagement. They will increase the profile of NTS with communities and visitors and improve the maintenance of rented accommodation. The property manager will require a good understanding of how to fit in with island community life.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Work with NTS colleagues and partners to protect and enhance natural and cultural heritage of Iona, Staffa, Burg and Macquarie’s Mausoleum.

• Increase opportunities for financial sustainability of the properties both through assessing and monitoring costs and identifying and instigating opportunities for income.

• Maintain regular contact and good working relationships with partners including community councils, neighbouring landowners/land managers, tenants, and relevant agencies and NGOs.

• Work closely with other farmers and crofters on Iona to develop and promote high standards of management on Maol Farm aimed at maximizing benefits for wildlife and the community.

• Assisting in the development of a management arrangements on Burg that maximize benefits for wildlife, the community, and associated grazing opportunities.

• Work with colleagues and other stakeholders to bring derelict buildings back into use for housing and enterprise for the benefit of the community and the Trust.

• Work with colleagues and contractors to ensure leased properties are well maintained by NTS and are compliant with legislation

• Increase engagement with visitors to help ensure their visits are as inspiring and accessible as possible

• Promote wider understanding of our role and the value of supporting the NTS

• Manage staff (Currently Ranger, Staffa Seasonal Ranger and part time Visitor Services Assistant for shelter).

• Work with colleagues, local residents, partners and the National Trust for Australia to enact necessary management on Macquarie’s Mausoleum.

• Undertake other duties relevant to this role yet unknown or unspecified

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Practical experience in nature conservation and land management
 Driving License, valid for driving within the UK

Desirable
 Degree in relevant natural science subject

Experience

Essential
 Conservation land management
 Practical Farming experience, including machinery use, fencing, baling, handling livestock
 Working knowledge of SRDP, AECS and agricultural subsidy.
 Knowledge natural and cultural heritage of the Iona area
 Personable, open-minded and modest with good people skills
 Partnership working
 Business and finance management
 Computer literate

Desirable
 Living on an island or otherwise remote and small community
 Building restoration and maintenance
 Managing staff
 Visitor Management
 Health and safety
 Knowledge of Gaelic

DIMENSIONS AND SCOPE OF JOB

Scale

Island of Iona and outlying islands – approx. 790 ha.
Maol Farm tenancy expired at the end of 2022; sustainable management of Maol Farm (including the conservation of machair, crofting landscapes and traditions and associated rare species including Corncrake) is a key function of the property managers role. Iona has a very strong community to be a part of and to work with for the long term benefit of the island. There are 15 crofts with shares in common grazings and two farms (Culbhuirg and Maol). Maol cottage is in need of restoration and the Trust leases 6 cottages, all of which require regular maintenance. Iona attracts hundreds of thousands of visitors each year, many attracted to the Abbey (not in NTS ownership).

Island of Staffa – 31.7 ha
Famous for its basalt columns, Fingal’s Cave and its puffins, Staffa attracts nearly one hundred thousand visitors a year. The management of visitors travelling by boat to this remote island and the protection of the assets that make Staffa so special requires careful and sensitive management. A key element of this is the current infrastructure project on Staffa and the crucial work to ensure biosecurity to protect breeding seabirds.

Burg, on the Island of Mull – 568 ha
Management of species rich sea braes, upland habitats and associated rare species and geology, including Slender Scotch Burnet, Iceland Purslane and fossil trees. Burg is the prominent nose at the end of Ardmeanach with the stepped slopes of Bearraich 432m leading down to the rugged coastline. Burg extends from the township area where two buildings remain (Burg Farmhouse and the bothy), to a nearby Iron Age Dun, past McCulloch’s Fossil Tree to the evocatively named ‘Wilderness’.

Macquarie’s Mausoleum, on the Island of Mull
Macquarie’s Mausoleum is the resting place of Lachlan Macquarie, a prominent character in the founding of modern day Australia, born on nearby Ulva. The Mausoleum is cared for by NTS on behalf of the National Trust for Australia.

People Management

The Property Manager will be part of the Highlands and Islands team led by the Regional Director and will be
line managed by the Operations Manager (West Highlands), alongside the Senior Seabird Officer and other Property Managers for:
• Balmacara,
• Ben Lawers & Moirlanich Longhouse,
• Torridon & Shieldaig Island,
• Kintail, Morvich, West Affric and the Falls of Glomach,
• St Kilda, Mingulay, Pabbay & Berneray.

The Property Manager will line manage:
• The Mull, Iona, Staffa Ranger (Full time – Partnership with MICT)
• The Staffa seasonal ranger (March to October),
• The Shelter visitor services assistance (9 hours per week)

Finance Management

The Property Manager will be the budget-holder for Iona, Staffa, Burg and Macquarie’s Mausoleum. With assistance from the Finance team, the Property Manager responsibility for ensuring appropriate spending inline with Trust policies and budgets.

Tools / equipment / systems

The Property Manager will be expected to be adaptable, practical and pragmatic; equally capable of arranging contractors to carry out work as well as completing tasks such as fencing themselves. As the role develops and needs arise tools and machinery may be purchased.

Equally the Property Manager will be required to be sufficiently computer literate to effectively communicate with colleagues and partners, undertake training, arrange work as required etc.

Example key performance indicators and targets

The property manager will:

• Establish strong working relationships with fellow islanders and NTS colleagues
• Successfully manage the transition of the management of Maol Farm from current tenancy into a new system; and lead its future management to achieve conservation goals.
• Work effectively with NTS colleagues and contractors on the restoration of Maol Cottage
• Work effectively with NTS colleagues and tenant in developing effective grazing regime on Burg

Place in organisational structure

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service. With delegated responsibility for catering, retail, events and duty management this job is very often the “face” of the Trust to visitors and suppliers, directly influencing public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, events, catering and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Supervising staff in the café.
 Upholding food and hygiene standards and preparation of food.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity, e.g. public events.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Desirable
 Food & Hygiene Qualification.
 Current First Aid certification (or willingness to train and use).
 A formal qualification in Catering, Hospitality, Tourism or Event Management.
 A recognised SQA Licensing Qualification e.g. Scottish Personal Licence Holders Certificate and Personal License.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the visitor/heritage attraction industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Experience of volunteer management.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the income budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective operation.
 Supervise daily till operations and perform end-of-day income reconciliation.
 Assist the Visitor Services Manager with menu costing and stock-taking.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Collections Care

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the Palace at all times. Working 5 days out of 7, which will include weekend working during the open season, and occasional evenings to support events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care:
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean, hygienic and tidy at all times.
 Work as part of a team ensuring collections care across all Fife properties.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
 Take an active role in ‘conservation in action’ programmes across all cluster properties.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times:
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with the Regional Team, other property departments; visitor services, retail, gardening, catering and site repair employees/contractors.

Visitor Services/Events:
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager and the site duty manager.

Health and Safety:
 To ensure site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Experience of providing excellent customer care.
 A good team player.
 A flexible approach to work, multi-tasking and working with staff across various departments.
 Good time management.
 A strong eye for detail.
 Good interpersonal and communications skills.
 Valid UK driving license.
 Willingness to learn new techniques & activities, e.g. collections care, object handling etc.

Desirable
 Demonstrable experience in collections care or cleaning within historic buildings.
 Good understanding of preventive conservation and environmental monitoring.
 An interest in history, conservation and the care of collections.
 Experience of working with volunteers.
 Knowledge of Health and Safety and emergency procedures.

DIMENSIONS AND SCOPE OF JOB

Tools / equipment / systems
 All equipment and cleaning materials are provided.
 Conservation and collections care training will be provided.
 This job involves lifting and carrying, working at height and use of ladders & scaffold towers.

Workplace context
 This role is primarily based at Kellie Castle but will include regular travel to Hill of Tarvit Mansion House and Falkland Palace to support collections care within the cluster, as well as to attend work related activity at other locations.
 This job does not require you to undertake a criminal records check.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Fundraising Operations Officer

JOB PURPOSE
The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The specific purpose of the role is to support the development and implementation of fundraising operations to help maximise fundraising income, improve efficiency across all income streams and provide assistance to the wider team in terms of administration, financial, data and process support.

You will work with colleagues within the fundraising team, the Customer and Cause Directorate and with the wider organisation. You may on occasion work with appointed agencies which will provide outsourced support to the Fundraising function, and play a key role in database and administrative support.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Working within the Fundraising Operations team, you’ll;
1. Process gifts from a variety of sources, including third party platforms, and record income on the CRM.
2. Work closely with colleagues in Finance to reconcile income from daily bank statements and resolve coding queries.
3. Manage general fundraising enquiries from supporters via post, email, CRM cases, and telephone calls.
4. Contribute to CRM management and development within Fundraising Operations and the wider directorate, including testing, managing daily processes, and supporting the team with processes.
5. Deliver excellent supporter care, including daily thanking, ad-hoc stewardship and mailing fulfilment.
6. Contribute to development of fundraising practice, ensuring the team has the processes in place for good fundraising to take place.
7. Support the implementation and improvement of data protection compliancy and raise any issues regarding the team’s outputs.
8. Coordinate expenditure for the team, raising Purchase Orders and invoices and keeping accurate records.
9. Provide mutual administrative support to colleagues across the team to cover absences.
10. Maintain and enhance your personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.
11. You’ll be flexible, with a willingness to work non-traditional hours and be available to travel in the UK.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
1. Previous experience supporting fundraising, and an understanding of the methodologies and tactics to ensure success
2. Ability to deal with sensitive issues and queries with tact and absolute discretion
3. Ability to give great supporter service, making every connection with members, donors and public meaningful
4. Ability to problem-solve, looking for efficient and effective solutions
5. Ability to manage time efficiently, work to deadlines and balance immediate and long term priorities
6. An eye for detail and a rigorous approach to process
7. Strong organisational skills and the ability to create and maintain working systems, including CRM systems
8. Sound financial acumen and good knowledge of UK charitable giving, data protection and taxation law as applies to fundraising, and the Fundraising Codes of Practice
9. Experience of working in a results driven environment, delivering success against key targets
10. A self-starter with an efficient and hard-working approach
11. Highly proficient user of Microsoft Office products and CRM systems
12. A lively interest in and understanding of the National Trust for Scotland, and a passionate belief in its mission

Desirable
1. Institute of Fundraising membership
2. A relevant degree, professional qualification, or equivalent experience

DIMENSIONS AND SCOPE OF JOB
People Management
• No line management responsibility
• You’ll work closely with other team members to ensure a co-ordinated and consistent approach to all fundraising activity.
• Builds strong relationships across the Customer & Cause team, and across the Trust.
• You may as the role develops manage office support volunteers
• External Relationships: You’ll have frequent contact with appointed agencies and suppliers.

Financial Management
• Responsible for coordinating expenditure for the fundraising team – raising PO’s and invoicing

Tools / equipment / systems
 Microsoft Dynamics
 Excel
 Microsoft Teams
 Zoom

Example key performance indicators and targets
 Meeting agreed timescales for processing incoming donations and responding to supporter queries.
 Contributing meaningfully to Fundraising Operations team priorities and objectives.
 Encouraging wider Fundraising team to maximise use of the CRM.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Science Communicators (Whitelee)

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Science Communicators to join the team at Whitelee Visitor Centre. This exciting role involves engaging with, promoting discussions and linking scientific concepts to visitors (including education, public and corporate visitors) everyday experiences through the delivery of science shows, workshops, mini activities, labs and other activities.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC. Transport to/ from WVC is provided by GSC.

We are looking for someone with excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people. You’re inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Maintenance Manager

Job Title: Property Maintenance Manager
Reporting to: Operations Manager

As a Maintenance Manager your role will include the following tasks:

> General maintenance of grounds, public and back of house areas.
> Carry out planned preventative and reactive maintenance tasks correctly and efficiently ensuring a safe environment for guests, visitors and employees.
> Be aware of the venue security policy in place, along with venue emergency procedures.
> Use, operate and store all tools, equipment, and materials including chemicals safely and securely to comply with statutory regulations e.g. COSHH and the company Health and Safety Policy.
> Be proactive in ensuring that the venue’s external surrounding areas are kept clean and tidy.

The successful candidate will have:-

At least 2 years’ experience of working in a maintenance management role.

Benefits

> Uniform
> Staff meals
> Staff discount
> Free Parking

To apply please submit a CV to operations@houseforanartlover.co.uk detailing your relevant skills and experience and any other information that is pertinent to your application

Planetarium Presenter

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Planetarium Presenter to deliver high quality planetarium experiences for a variety of audiences and act as a champion of science communication. The post holder will support the Planetarium Coordinator with day to day operations, and will have sole responsibility for special evening planetarium events.

The successful candidate will be confident with excellent interpersonal and communication skills, with a demonstrable interest in astronomy, either academic, amateur, or science communication. You will have experience of working with the public, children and community groups, and will be inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Science Communicators

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Science Communicators to deliver science engagement for our audiences (education, public and corporate visitors) across all 3 floors of our Science Galleries and other venues as required. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.

A key aspect of this role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.

We are looking for people who are motivated to inspire and challenge others with science, have a passion for learning and experience of working with the public, children and community groups. Who have excellent interpersonal and communication skills and enjoy working with people. Who are inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Box Office Assistant

Job Title: Box Office Assistant
Contract Type: Permanent
Salary: £20,460 to £21,681 (pro rata for part time employees) + enhanced pay for unsocial hours
Grade: FC03
Hours: Full Time: 36 hours per week, Part Time: 10 hours per week
Location: Adam Smith Theatre, Kirkcaldy
Job Reference: ON000426

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for two Box Office Assistants to join our team at our newly refurbished Adam Smith Theatre. There are two permanent posts available; 36 hours per week and 10 hours per week. Your days and hours of working will flex to meet the business needs and this will include weekend and evening working along with providing cover as needed across our venues throughout Fife.

You’ll be part of the frontline team delivering a high level of customer service for our box office and reception, covering a wide range of multi-purpose venues. As part of the box office team the role undertakes duties including acting as the main information and reception point for the venue both during and out with box office opening times, ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found on our current vacancies page on our website.

About You
You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply
If you would like to find out more information about this role before applying, you can contact Ayesha Nickson, Venue Manager – contact details can be found our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form, specifying if you are applying for the full-time or part-time role, and return this along with a completed equal opportunities form to the HR team at hr.fct@onfife.com. An application pack can be downloaded from our current vacancies page on our website.

Applications will be reviewed on an ongoing basis. The closing date for applications is 12pm on Monday, 10 July 2023.

Interviews are anticipated to take place week commencing 24th July 2023 but may also be arranged on an ongoing basis.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

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