Full Time

Come and join us on the 8th March 2023 at the Dalwhinnie Visitor Centre where you’ll get the opportunity to find out what a career at Diageo could look like for you!

Opening our doors from 10am to 4.30pm, will grab a cuppa, show you around and talk you through opportunities at Dalwhinnie with Diageo.

From Brand Home Guides and Bar Tenders, to Management positions, whatever role you join us in, you’ll be working with some of the world’s most iconic Whisky brands.

Join our activities for the day including a quick tour, tasting and exploring of an amazing #LifeAtDiageo!

Register below and create a future worth celebrating!

We are looking for an exceptional Finance Assistant to join our team. This position presents a rare opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction and exclusive events venue with an outstanding reputation for quality and customer experience, and the team behind our sister ship, Fingal, Scotland’s only luxury floating hotel (Edinburgh’s No.1 hotel on Tripadvisor).

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Hybrid working opportunities
– Performance and loyalty payment scheme
– Free car parking for staff
– Up to one week/5 days pro-rata, long service holiday entitlement
– Life Assurance
– Employee Assistance Programme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

Finance

The Finance Team, under which this role sits, participates in a wide range of activities, ranging from day-to-day financial processing to playing a role in formulating the organisation’s financial strategy. We provide support to Britannia and Fingal’s managers and staff who are responsible for delivering quality service to our visitors. We are looking for a Finance Assistant to join the friendly team on board.

The Finance Assistant Role

Working as part of a core Finance Team, the role of the Finance Assistant is primarily to take ownership of the daily sales and treasury function of the company, and to assist in the bank reconciliation and all associated tasks. This post will be one of several such posts that report to the Senior Finance Manager. This includes, but is not limited to:

– Processing of daily sales transactions for revenue generating activities including admissions, retail, catering, events, and the hotel, from the point of transaction through to bank posting
– Processing sales for our hospitality and group booking departments as well as providing support to the Senior Finance Manager and Finance Manager in all these areas
– Assist with daily banking of cash and cheques and posting of income
– Post and reconcile income transactions
– Providing efficient and effective credit control. Chasing overdue invoices by telephone and email efficiently and effectively
– Dealing with any queries in respect of sales invoice payments
– Reconciling cash receipts and payments through company bank accounts on a daily basis. Being proactive when investigating reconciliation differences
– Preparation and processing of monthly bank reconciliation on various accounts including reconciling on-line/manual credit card payments
– Providing support on month-end accounts preparation, including by undertaking reconciliations to the trial balance
– Performing any other duties as may be requested from time to time by the Director of Finance & Administration, Senior Finance Manager and Finance Manager
– In addition, the successful candidate will be trained in other aspects of a busy Finance Office including accounts payable, petty cash, expenses, and balance sheet reconciliations

Accountability

The Finance Assistant is accountable to the Senior Finance Manager and Director of Finance and Administration.

Qualifications

– Good level of education with at least GCSE / Standard Grade / National 5 English & Mathematics at Grade 1-3 or equivalent (Essential)
– AAT Part Qualified or equivalent experience (Desirable)

Experience

– Basic understanding of accounting (Essential)
– Minimum of 2 years’ experience at Finance Assistant level (Essential)
– Ability to use IT systems efficiently and effectively (MS Word, Excel) (Essential)
– Experience of using accounting software (we use Access Dimensions) (Essential)
– Ability to work with bespoke IT systems (Essential)
– Excellent understanding of accounting principles (Desirable)
– Relevant work experience in a similar organisation or background (Desirable)

Personal Qualities

The post holder must be enthusiastic, have excellent communication and teamwork skills, and a can-do flexible attitude, both with work colleagues and other key stakeholders. They will also promote and drive a culture of continuous improvement.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Finance Assistant to: Jenny.Dall@tryb.co.uk or postal applications to:

Ms Jenny Dall
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 10 March 2023

Reporting to the Sales and Events Manager, the Guest Experience Executive is a key role that builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction. The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5 star experiences in line with The Macallan brand and exceed guest expectations at all guest touch points. The Guest Experience Executive will be responsible for actively selling The Macallan Estate Experiences to a variety of clients from corporate, private clients and the general public.

The Visitor Experience Team Leader will lead and co-ordinate the day-to-day visitor operations within Hunterian venues to ensure an environment that is engaging, secure and provides an excellent visitor experience. They will have responsibility for the smooth operations of The Hunterian venues managing and motivating up to 30 team of Visitor Experience Assistants to meet public expectations and standards in a major visitor attraction, achieving the strategic themes and purpose of The Hunterian through a proactive and consistent attitude to the visitor experience. Primary objectives will be championing enhanced visitor engagement, ensuring that visitors have an enjoyable, safe and inspiring experience and that of the security of the Collections.

Communications and PR Manager
£39,842 – £42,946 per annum
36 hours per week
Fixed Term to August 2024

Culture Perth and Kinross is looking to appoint an experienced Communications and PR professional required to lead our small marketing team and create inspiring campaigns to engage the public and media with our venues and programmes; with a focus on developing and leading a successful launch campaign for the new Perth Museum. This includes rolling out the new Museum brand and website currently in development, steering the marketing team to a new service delivery model, and contributing communications expertise as a member of Senior Management.

Culture Perth and Kinross is a charitable trust running museums, galleries, libraries, and archives across Perth and Kinross. This is an exciting time for the organisation; the former Perth Museum and Art Gallery is due to relaunch as Perth Art Gallery this year, and the new Perth Museum will open in 2024.

If you believe you have what it takes to help us achieve success, then please email jobs@culturepk.org.uk for an application form.

Closing date for applications is 12 noon on Thursday 9 March 2023
Please note interviews will take place on Thursday 16 March 2023

Distillery Ambassador Opportunities!

We currently have opportunities for experienced, hardworking and reliable individuals to join the Glengoyne family within our visits team, in the role of Distillery Ambassador. As part of our visits team you will be responsible for providing our visitors with a world class experience through the delivery of immersive and engaging experiences.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Glengoyne whisky, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours of the distillery, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

The visitor centre typically operates between 10.00 – 18.00, seven days per week however, this is dependent on the needs of the business and hours may vary in line with consumer demand. We are looking for individuals who can be flexible, and currently have both full and part-time vacancies.

It is anticipated that interviews will be held during March at Glengoyne. We are ideally looking for successful applicants to join us in April 2023.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and it is anticipated that applicants should be within commuting distance of the distillery and ideally with their own transport given the remote location. In addition, given the industry and product we service, to be considered for a role applicants must be aged 18 or over. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

This job is primarily about helping to maintain high standards of presentation and safety internally and externally for our many visitors. We are willing to consider candidates with any amount of experience, from a junior who will be trained in all aspects of the role, to an experienced technician who can hit the ground running, to a specialist electrician who will take responsibility for electrical maintenance as well as general tasks.

You will be responsible for maintaining all exhibits, lights and effects in full working order. You will also be involved in prototyping and building new exhibits. Tasks will be allocated according to your skill set.

Basic skills or the ability to learn in all or most of the following: electrics, joinery, painting and decorating, plumbing and IT skills. Good communication skills, numeracy, organisational abilities, and initiative. Ability to work well on own or with others. Flexibility to work outside the normal opening hours of the building, for those jobs that need done when no visitors are present.

Competitive salary plus tips and excellent benefits

Are you tired of anti-social hours? At Restoration Yard we have an opportunity in our daytime operation for a Chef de Partie who wants to achieve a better work-life balance.

You will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Our offering consists of a 100-seat restaurant with an additional 80 outdoor covers.

As an experienced Chef de Partie with the ability to manage one or more sections, you will support the team in the day to day running of the kitchen, maintaining cleanliness standards and ensuring that our dishes exceed customers’ expectations.

Why work for us?
While regular weekend working and the occasional evening for weddings & events is required, as a primarily daytime operation we offer sociable hours to fit around your life. We care about our people and their wellbeing.

Dalkeith Country Park, an outstanding visitor attraction, is a truly special place. On the outskirts of Edinburgh set in a beautiful 1,000-acre estate you will discover our gorgeous courtyard which is home to The Kitchen, a stylish and contemporary eating experience; The Larder, for take away food and drinks, as well as various other food outlets which are open throughout the year.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 6 March.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

Department specific – visitor services

• Embody the Trust’s values;
• Provide excellent customer service and care to all staff, visitors and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Cash handling experience
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral);
 Must be diligent and accurate with excellent eye for detail;
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.
 Current driving license

Desirable
 Previous experience providing administrative support to a number of different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

The Seabird Ranger will undertake a programme of monitoring key seabird species in order to ascertain breeding success and obtain an accurate estimate of population size. Through monitoring, a greater understanding of the status of the colonies and the threats and issues affecting them will be achieved. This information will help in the protection of the seabirds and increase our understanding of their populations and environment. Submitted results will be collated into national datasets to inform a wider understanding of species numbers and health. The seabird monitoring programme will be guided by the NTS Senior Seabird Officer.
It is anticipated that the Seabird Ranger will work closely with one or more volunteers and be responsible for their day to day management
The Seabird Ranger will also be the face of the National Trust for Scotland on Mingulay during the busy summer months and will play a key role in welcoming visitors to help ensure their time on Mingulay is highly enjoyable and memorable, while helping to protect and enhance the island’s natural and cultural heritage.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Nature conservation
 To monitor key seabird colonies include population, breeding success and feeding studies
 To collate cetacean and other marine sightings
 To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets
 To produce and disseminate results of monitoring, including monthly and end of season reports
 To contribute to other biological monitoring programmes as appropriate
 To carry out biosecurity checks following set protocols
 To support NTS’s response to avian influenza

Visitor Services
• Welcoming and engaging visitors, enhancing their experience by providing information about Mingulay, its natural and cultural heritage, including strong messages around safety and respect for wildlife.
• Encourage people to further contribute to caring for Mingulay through donating or taking up membership of NTS.
• To assist with visitor management and interpretation, including participating in the guided walk programme and contributing articles for the website and newsletters
• Assist with practical countryside management including litter picks, beach cleans, maintenance and safety checks.
• Lead and assist with events such as guided walks and talks as appropriate.

Community engagement
• Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications
• Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Mingulay and wider work across Scotland.
• Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Mingulay

Other responsibilities
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.
• Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.
• Provide occasional support to Mingulay, Pabbay & Berneray Ranger Service with projects and activities across the islands.
• Responsibility for volunteer work programme including health and safety

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• A proven track record in seabird population and productivity monitoring
• A considerable degree of self-sufficiency and resilience needed to live and work in isolated conditions for extended periods.
• Excellent communication skills and the ability to interact positively with a wide range of people in person and through other written or visual forms.
• Ability to implement work in a lone working and challenging environment, and within a small team.
• Excellent organisational, time-management skills with the ability to prioritise and be flexible according to weather and changing demands.
• Competent user of Microsoft Office and social media.
• Willingness to initiate conversational relationships with visitors and community partners, be approachable and welcoming.

Desirable
• Knowledge of and interest in the cultural and natural history of the Hebrides.
• Working knowledge of ecological survey and monitoring techniques.
• Practical land management and maintenance of small-scale rural estates infrastructure.
• Ability to think and act quickly when confronted with emergencies.
• Up to date First Aid certificate.
• Experience of managing personal safety and the safety of others in a remote and challenging environment.

DIMENSIONS AND SCOPE OF JOB

Scale
• The post holder will be the main NTS presence and point of contact on Mingulay and will work within a small team comprising the Ranger for Mingulay, Pabbay & Berneray and a number of volunteers.

People Management
• No line management responsibility but will be required to supervise volunteers.
• Develop and maintain positive relationships with Day Boat Operators, visitors, NTS staff (local team and other technical/specialist advisory colleagues), contractors,
• Will have regular interaction with members of the public of all ages and abilities.

Finance Management
• Assist in making the best use of resources and ensuring best value.
• Contribute to the income of the Trust through recruiting new members and encouraging donations.
• This role is not a budget-holder.

Travel and Wellbeing
• Travel to Mingulay will be from Barra and will be provided by local boat operators.
• It is expected that the Seabird Ranger will stay on Mingulay for the duration of the contract, with only occasional trips to Barra. This may involve being the only person on the island for extended periods.
• Food and post etc can be delivered by the regular day boat operators and/ or Ranger
• NTS will provide appropriate outerwear and footwear appropriate for the environment.
• The ranger will be supplied with a Spot Locator and mobile VHF to enhance safety that will be enabled at all times when delivering the above Service.
• An appropriate check-in/ buddy system is in operation
• There is limited internet access

Place in organisational structure:

Western Isle Manager (based in Inverness)

Ranger (Mingulay, Pabbay & Berneray)

Fixed Term Seabird Ranger

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
This is an exciting and varied role at Glenfinnan Monument and Visitor Centre.

You’ll help us welcome visitors from across the globe and ensure they have an enjoyable, memorable experience here, from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.

Based in either our busy shop or one of two catering outlets, you’ll help generate the income that enables our charity to care for this world-renowned historic site, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Welcome visitors at all our key touch points, from arriving in our car park and making purchases in our café and shop, to climbing up the Monument and enjoying our exhibition.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Feed back visitor comments and your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places
• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in building and landscape presentation, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required. Relevant training provided.

Desirable Skills, Experience & Knowledge
• Experience in a customer-facing role
• Enthusiasm for the aims and objectives of the National Trust for Scotland
• Excellent “front of house” persona – warm, welcoming, helpful, patient and understanding
• Excellent communication skills, a passion for sharing stories and offering memorable experiences
• Persuasive selling skills, tailoring conversations to customer needs and product knowledge
• Ability to work within a team or independently to a high and safe standard
• Comfortable with being flexible and adapting working patterns to meet property needs
• Excellent time management skills and the ability to prioritise
• Attention to detail and pride in presentation standards

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
This is an exciting and varied role at Glencoe Visitor Centre in Glencoe National Nature Reserve.

You’ll help us welcome visitors from across the globe and ensure they have an enjoyable, memorable experience here, from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.

Based in either our busy shop or Highland Coo Café, you’ll help generate the income that enables our charity to care for this world-renowned mountain landscape, by serving customers and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Welcome visitors at all our key touch points, from arriving in our car park and making purchases in our café and shop, to exploring our unique reconstruction of a 300-year-old turf house and enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Feed back visitor comments and your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places
• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in building and landscape presentation, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required. Relevant training provided.

Desirable Skills, Experience & Knowledge
• Experience in a customer-facing role
• Enthusiasm for the aims and objectives of the National Trust for Scotland
• Excellent “front of house” persona – warm, welcoming, helpful, patient and understanding
• Excellent communication skills, a passion for sharing stories and offering memorable experiences
• Persuasive selling skills, tailoring conversations to customer needs and product knowledge
• Ability to work within a team or independently to a high and safe standard
• Comfortable with being flexible and adapting working patterns to meet property needs
• Excellent time management skills and the ability to prioritise
• Attention to detail and pride in presentation standards

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.