Full Time

Community Engagement Co-ordinator

Location: Iona House, Kirkcaldy
Working Hours: Full time, 36 hours per week
Contract Type: 2 x Fixed Term 18 month contracts
Grade: FC07
Salary Range: £29,245 – £36,547
Reference: ON000425

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have two exciting roles to support delivery of community engagement work across Fife.

Role 1 will support the Head of Creative Development on developing and delivering a long-term commitment to community engagement based on the Of/By/For All Relevance approach, across three pilot areas in Fife; Kirkcaldy, Levenmouth and Lochgelly.

You will ensure communities are engaged and supported to have their say about services and issues that affect them, ensuring that their views and perspectives inform OnFife’s local service delivery. Identifying and acting on opportunities for meaningful engagement and co-creation that bring audiences into our venues and connect with our services.

You will support a core team of OnFife staff taking part in community engagement training, leading on the development of a framework for community-based relevance using learnings from the training and own experience to spread effective community involvement practices across OnFife.

As the remit of this role is spread between Kirkcaldy, Lochgelly and Levenmouth, you need to be able to travel to these locations regularly.

Role 2 will support the Exhibitions & Community Engagement Manager on developing and delivering community-led events and activities based on the Of/By/For All Relevance approach, across Levenmouth.

You will be part of a core team of staff undertaking a 12-month community engagement training programme, leading on the development of a framework for community-based relevance using learnings from the training and own experience to spread effective community involvement practices across OnFife.

As the remit of this role is spread across Levenmouth, you need to be able to travel regularly.

Both roles are full-time, with occasional evening and weekend work as required. This is a rare opportunity to join a busy creative team and help shape and deliver an exciting service that is of, by and for the people of Fife.

You can view the full job description via our current vacancies page on our website.

About You
You understand the value of relevance-based work and are experienced in either community engagement, youth work, social work or audience development. You are used to multitasking in a creative project management environment, as well as creating exciting and engaging programmes that meet the needs of communities.

You’re organised and motivating and enjoy working as part of a team as well as independently. You’re confident in communicating with a wide range of people and use a variety of tools to do so.

How to Apply
If you would like to find out more information about Role 1 before applying, please contact Dan Brown, Head of Creative Development for an informal chat. For Role 2 (Levenmouth) please contact Chris McLean, Head of Cultural Heritage & Wellbeing. Contact details for both can be found on our current vacancies page on our website.

When you are ready to apply, please complete an application form and equal opportunities monitoring form and return these to the HR team. An application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 12 noon on Monday 17 July 2023.

It is anticipated interviews will take place on 3 & 4 August 2023 at Lochgelly Centre.

These posts are externally funded by Creative Scotland (Role 1) and Fife Council Community Recovery Fund (Levenmouth Area).

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Event Assistant

We’re looking for an Events Assistant to join our friendly and professional events team to help plan and host an ever-expanding range of events and activities. Ideally with a background or qualification in hospitality, you’ll bring creativity, organisation and fun to the role. You’ll help with food & beverage service at events and behind the scenes you’ll assist with the administration of booking, planning and hosting the wide variety of events we offer.

Winton Castle and Estate lies in the heart of East Lothian’s countryside, 14 miles south east of Edinburgh and is home to Sir Francis Ogilvy and his family. In addition to being a family home, the Castle is open for corporate hospitality, a venue for dinners, weddings, activity days and meetings. Within the Estate there are several large self-catering properties, which also act as separate venues, popular with Stag and Hen Parties, as well as family holiday groups and Wedding guests. The estate also houses the walled garden and Potting Shed, used as a hub to host smaller events and activities.

The Role of Events Assistant
Our current events management team are highly experienced, proactive, fun and supportive and to allow for continued business growth, additional operational and administrative support is required, with a forward-looking approach to improving our current systems. You will assist at events with the Food & Beverage service team and behind the scenes, out with event times, you will assist with the organisation and creation of the wide variety of events on offer at Winton. We provide the highest standard of service and want our guests’ expectations to be exceeded – you will be a vital part of the team ensuring that this is consistently achieved.

The Applicant
This position is one of trust and responsibility. You will have excellent communication skills and a sound understanding of events and clients. Behind the scenes you will have excellent organisational skills with the ability to work unsupervised, taking the initiative to get things done and solve problems, often on the fly. You should have a thirst to improve efficiency and make a growing business work smarter rather than harder, particularly in the use of technology to help workflows and communication.

Skills/experience required

Essential
• Strong verbal communication skills and the ability to relate comfortably with guests, clients of all types, colleagues and suppliers
• Food and beverage service experience
• Ability to manage staff in relation to food and beverage standards and procedures
• Administration experience
• Excellent attention to detail and ‘completer-finisher’
• Comfortable utilising software and exploring ways to get computers to automate tasks
• Good written communication skills
• Excellent telephone and ‘selling’ manner
• Sense of fun at the right times
• Flexibility to changes imposed by clients or colleagues and demands of events
• Ability to adapt, enjoy and be active in the surroundings of a busy events environment
• You will be self-motivated, with drive for personal learning and development

Desired
• Previous experience working in a similar luxury exclusive use venue or within a hospitality, catering setting is desirable but not essential.
• A qualification in hospitality and tourism, or other relevant qualifications would be an advantage
• An interest in the use of data to improve systems and efficiency
• Experience with Social Media; widening audiences and using it to best represent a business
• Knowledge of basic Health & Safety and Fire Safety requirements

Duties:

• Assisting with planning for events, creating comprehensive operational check lists
• Setting up for events and aiding with the clear down
• Communication with in-house teams on event requirements and changes
• Helping to implement new systems for efficient communication and working practices
• After training; managing and running the waiting team at larger events
• Hosting smaller events, in time
• Handling initial enquiries by telephone, email or direct contact
• Promote the facilities to prospective external clients by demonstrating an in-depth knowledge of the products and services on offer
• Follow up on enquiries in a timely manner to maintain conversion levels
• Playing your part in the care of the Castle contents in addition to the security of the property during and post event
• Assistance with database management

Terms and Conditions

Hours of Work
This is a full-time, 40 hour per week role. Generally working 5 days out of 7. With the nature of the business, this will often include long shifts and weekend work which will be rota’d in advance.

Pay – From £24,000 per annum depending on experience.

Transport – No transport is available so the ability to drive is essential. Winton Castle is in a rural location and the applicant must be able to arrange their own travel to and from the Castle at all hours of the day and night.

How to apply – Please send your CV and cover note to: recruitment@wintoncastle.co.uk

Seasonal Ranger

JOB PURPOSE

The North East Ranger Service covers National Trust for Scotland properties throughout Aberdeenshire and Angus. This includes 10 different estates that offer a variety of landscapes, habitats, and wildlife unique to this part of the world. In the North East Region, we attract an average of 500,000 visitors per annum across our 2,400 acres of countryside. The diversity of our properties offers the opportunity to work with iconic wildlife and habitats including the Old Wood of Drum SSSI, Castle Fraser’s community of rare dragonfly and damselfly species, red squirrels, badgers, bats, and woodland and wetland birds.

We are looking for a Seasonal Ranger to be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and conservation management of the North East properties within the Trust’s care. You must have experience of practical countryside management and good communication skills to join our tight-knit team who work in close collaboration with property teams in the region. You will carry out maintenance and repair of countryside infrastructure as well as continue to grow our biological datasets, positively engage with visitors, support education and events, as well as help to support our team with trail and habitat management.

The role is a physical one, requiring walking to worksites with appropriate tools. Work may be alongside other staff and volunteers but there will be a requirement for lone working.

The role will be ambassadorial, building awareness and support for the National Trust for Scotland leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to work of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 To support with inspections and maintenance of countryside infrastructure (bridges, benches, steps, boardwalks, etc)
 To undertake trail management (strimming, cutting, remedial path work, etc)
 To help with biological recording and data entry
 To demonstrate the Trust’s Health and Safety procedures
 To actively and positively engage with visitors to raise and improve public awareness of key issues, while promoting the Trust
 To support Rangers with preparation and delivery of events and education programme

DIMENSIONS AND SCOPE OF JOB

Public Engagement & People Management
 Engage with visitors.
 Support with delivery of programme of events and education.
 Liaise with other property and other Trust staff and volunteers.
 Supervise volunteers assisting with delivery of practical estate management.
Countryside & Estate Management
 Undertake condition assessments of countryside infrastructure and report issues.
 To carry out basic practical countryside management including visitor infrastructure repairs, strimming, footpath maintenance and fencing as required.
 To carry out practical property management including litter picks.

Natural Heritage Conservation
 Support biological recording and monitoring across estates – target species/habitats include bats, badgers, fen and ponds, and woodlands.
 Supporting with delivery of INNS management

Finance Management
 Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in allocated areas.
Tools/Equipment
 Will be frequent user of tools, machinery, vehicles, and equipment subject to appropriate training.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outline the core skills and experience necessary to fulfil the role. In addition, the following is required:

Qualifications, skills, and experience

Essential
 Qualification, or equivalent experience in a relevant discipline
 Good general knowledge of natural history and conservation
 Hands-on experience of practical estate management
 Excellent interpersonal and communication skills, with an ability to engage positively and productively with visitors, volunteers, and colleagues
 Competent user of Microsoft Office products including Word, Excel, and Outlook
 Flexible approach to working; understand and able to work unsociable hours and weekends
 Ability and willingness to undertake strenuous physical work
 Ability to work in changeable weather
 Ability to work alone as well as part of a team
 A current, valid driving licence.
 This role requires a PVG check (supported by the Trust)

Desirable
 Experience of working with volunteers.
 Experience/certification for use of machinery/vehicles such as strimmer/brush cutter.
 Natural history knowledge local to the North East of Scotland.
 Experience of lone working.
 Current First Aid certification.
 Ability to follow reporting procedures.

Senior Nature Conservation Officer – Woodlands

JOB PURPOSE

The National Trust for Scotland is one of the largest land managers in Scotland. The Trust has an exceptionally high level of responsibility for biodiversity, landscape and natural resources, managing many of the most important sites in the UK for nature. Indeed, some are of European and global significance including a World Heritage Site, National Nature Reserves, sites hosting rare and endemic species and some of Scotland’s best loved landscapes.
The land where the Trust has an interest include the full breadth of Scottish geology, landscape and ecology from the benthic zone of the Fair Isle Demonstration and Research Marine Protected Area, several of the largest seabird colonies in Europe, across the machair of the Hebrides to the temperate rainforests of the Atlantic coast. Inland the Trust is custodian of several of the finest assemblages of mountain habitats and species in the UK and iconic landscapes such as Glencoe.
The Senior Nature Conservation Officers have a national remit for nature conservation at the Trust, including leading (through building understanding & consensus), guiding (in a technical sense) and coordinating a particular nature conservation topic, e.g., woodland, upland, farmland or marine.
Working collaboratively with internal and external stakeholders, they develop and deploy nature conservation, strategy, standards, policy, programmes, guidance and support to regions and head office on nature conservation matters within their topic.
The roles also provide general ecological support and advice to selected Trust properties and other wider ecological support as is required to be fulfilled by the team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Leadership & policy
• Develop and maintain NTS policies and approaches in relation to the specified nature conservation topic, either woodland, farmland, upland or marine (hereafter “the topic”).
• Maintain expert knowledge of external policy and practice in relation to the topic and oversight of its conservation at the Trust, leading knowledge sharing of the topic, for example via networks, working groups, and individual advice.
• Technically guide, support, facilitate and where necessary coordinate nature conservation operations in relation to the topic across the Trust through national programming, linking up as necessary to central support functions.
• Review and develop policy in relation to the topic at the Trust, working alongside Trust policy officers plus other internal and external stakeholders, including the relevant Scottish Environment Link working group.
• Champion the Trust’s policy positions in relation to the topic through the development and delivery of advocacy messages, including through formal consultation responses and communications – where necessary acting as a Trust spokesperson.
Conservation operations, standards and reporting
• Provide tactical advice to national estates and operational teams on the management and conservation of nature at NTS in relation to the topic, typically at and below Operational Manager level.
• Provide technical input, for example prescriptions for nature conservation management.
• Champion best practice and innovation in nature conservation across NTS operations, encouraging energy and focus across the Trust’s conservation work.
• Represent the Trust within partnerships, forming new partnerships where required.
• Work with the fundraising team to identify and secure funding, including agri-environment grants, natural capital investment and charitable income e.g., grants.
• Lead or contribute to nature conservation projects, e.g., technical support to steering groups, identifying suitable activities and developing budgets.
• Responsible for developing land management standards for specific conservation topics, including the Biodiversity Indicator.
• Audit biodiversity indicator performance contributing to reporting against the Trust’s corporate strategy.
• Design and coordinate targeted monitoring programmes as necessary to inform the biodiversity indicator.
• Procure, brief and manage contractors as required, typically for topic specific technical work.
• Be the first point of contact for general conservation land management advice on ecology, landscape and geology, for a selected number of properties and occasionally develop or support activities in areas outside your topic, working flexibly with other Senior Nature Conservation Officers as required.
Public Engagement, Research and External Relationships
• Provide technical input for participation and engagement with nature in relation to supporting colleagues in the Public Engagement and Research Directorate.
• Develop your own and other Trust staff’s research projects and form effective external relationships to facilitate research opportunities in relation to our conservation objectives.
• Develop nature content for Trust media staff. i.e., drafting content for press releases, the Trust magazine and website, collaborating with other internal content creators.
• Undertake planning casework where required for NTS sites and where the Trust has an interest in developments threatening external sites of national importance for nature, with guidance from the policy team.
• Represent the Trust in respect of the topic on national fora.
• Contribute to, and where appropriate lead strategic stakeholder relationships in relation to the topic through engagement with organisations including NatureScot, environmental NGOs, Scottish Environment LINK and relevant Scottish Government departments.
Other relevant duties which may arise

Ways of Working

The Senior Nature Conservation Officers work as a team of individuals taking a national, Trust wide lead on specific topics such as woodland, upland, farmland and marine.
The Senior Nature Conservation Officers will also be the first point of contact on general nature conservation matters including geology and landscape, for staff at selected Trust properties but are not expected to be expert in all conservation areas.
The Senior Nature Conservation Officers report to the Head of Nature Conservation and may line manage project staff, and/or commission contractors.
The Senior Nature Conservation Officers will work closely with colleagues in the Policy and Communications teams, in relation to their topic, to ensure our advocacy messages reach their target audiences. They will lead on their policy topic, with support from policy colleagues.
The Senior Nature Conservation Officers will work closely with colleagues in the Public Engagement and Research Directorate to develop opportunities for engagement with nature, internal research, and external research liaison for their topic and properties/reserves.
The Senior Nature Conservation Officers will represent the Trust’s nature conservation policy and practice on national fora and maintain strategic stakeholder relationships, both in relation to their topic and with the properties to which they are linked.
The incumbent will require a flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands. They will be able to work longer hours and/or nights away and have a driving licence, current for driving within the United Kingdom and willingness to travel across Scotland to remote locations.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• National level expertise and well developed experience in relation to the topic.
• Experience of leading major nature conservation projects.
• Ability to communicate technical ecological information, achieving strategic influence at an organisational level as well as on the ground.
• Experience of coordinating land management planning at a national level in relation to the topic.
• Experience of collating and managing ecological/biological survey data across the full range of standards and methods in relation to the topic.
• Experience of cross organisational and inter organisational partnership working at a strategic level, with an ability to demonstrate integration, influence and personal impact.
• Detailed understanding of current science in relation to the topic.
• Understanding of nature engagement, media and interpretation.
• Experience of developing and maintaining professional networks.
• A degree level qualification or equivalent in a relevant ecological, biological, or environmental discipline.
• Ability to deal with conflicts in organisational priorities, working styles and personality types, including listening, negotiation and diplomacy skills.

Desirable
 Experience of being a nature conservation topic lead or specialist within an organisation.
 A recognised sector specialism, leading a network, county/regional coordinator for a recording scheme or author of published material.
 Experience of policy development & advocacy.
 Published research, guidance or survey, in relation to the topic.
 Experience of ecological audits.
 Experience of fundraising and/or grant applications.
 A relevant postgraduate qualification.
 Experience of planning casework.
 Experience of the Scottish parliamentary processes including committee evidence processes.
 licensed, protected species worker for at least one species/species group.
 Experience of contributing to Scottish Environment Link or government agency policy groups or similar.
 Experience of developing and deploying citizen science projects.
 Experience of delivering practical nature conservation, farming, forestry or marine management on the ground in relation to the topic.
 Experience of line management and/or contract management/procurement.
 Recognised Project management qualification.
 Social media presence in relation to the topic.

DIMENSIONS AND SCOPE OF JOB

People Management
 Guiding regional directors, operations managers and property managers in relation to nature conservation land management standards and risks.
 Networking with partners in peer organisations at a national & strategic level.
 Line management of temporary and project staff, and of volunteers
Finance Management
 Budget management of operational budget up to £50k. Collation of budgets up to £1.5m.

Place in organisational structure:

Director of Conservation and Policy
↓
Head of Nature Conservation
↓
Senior Nature Conservation Officer x 3 (Upland, Farmland & Woodland).

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Business Support Manager – Buildings

What this job is about

We are a forward-looking, team of buildings professionals who are dedicated to caring for the Trust’s diverse portfolio of structures – from castles to cottages, museums to visitor centres, offices to toilet-blocks, sheds and stores – some new, many very old. Although we are viewed as a “central” department of the Trust, we’re dispersed across all parts of the Scottish mainland, supporting 4 Regions (Highlands & Islands, North-East, Edinburgh & East, South & West), our estate at Mar Lodge, and our Head Office in Edinburgh.

The Buildings Team is expanding, and our role is developing to support the Trust’s 10 year Strategy Nature, Beauty and Heritage for Everyone. The Team is managed by the Head of Building Conservation, supported by two Lead Surveyors and the Head of Building Conservation Policy, collectively these individuals act as the Buildings Leadership Group. As a team we manage our own budgets in the region of £3mil this year and projects with a total value in excess of £5 million per annum. We need continually to improve the systems that support the delivery of our work and this role is pivotal in effecting that improvement.

This job supports the smooth running of the Buildings team, through the provision of efficient administrative support and by promoting optimised use of resources, systems and business processes.

Scope of Job

The Team’s lynchpin, providing reliable administrative support and building more efficient processes and systems, you will have deep experience of delivering administrative and business support in a similar, pressurised environment. You will assist national and regional project work applying effective collaboration across teams and departments, good communications skills and a systematic approach to meet objectives. You will require strong relationship management skills, tact and sensitivity to the impact of our activities on others across the Trust. You will be highly numerate, meticulous, conscientious and have high standards of IT literacy and administrative and organisational skill.

You will work closely with the Buildings Leadership Group, to investigate, analyse, and improve the way we do things. You will learn from and liaise with team members and other departments to instigate new systems, toolkits and processes for planning and overseeing work to our buildings and keeping accurate and accessible records of that work. You will develop presentation and reporting tools to ensure that we communicate our work to senior leaders in the Trust accurately and concisely. You will liaise with our Communications Team and partner organisations to ensure that we engage and inform stakeholders, members and the wider public in our work.

Everyday will be different but the constant will be the impact of your work in helping the Team and the Trust to care for its buildings in the most efficient and cost effective way, delivering excellence in building conservation and environmental and financial sustainability, whilst maximising opportunities for engagement.

Building Conservation Team structure:

The Building Conservation Team is positioned in the wider Conservation & Policy Team, which incorporates the Trust’s nature, collections and buildings conservation experts.

Key Responsibilities

The purposes of the role, within the scope above, are fulfilled by:

Data management
• Managing data flow and analysis across the Team’s project work with a particular focus on the management of Excel spreadsheets.
• Assisting with the analysis, preparation and presentation of data relating to Buildings Team activities to audiences including the Board of Trustees and Trust Executive Committee.

Financial and Business Management
• Providing financial administration to projects and planned maintenance and developing universal systems of budget, outcome and programme monitoring.
• Working with our Finance colleagues and Regional Business Managers to manage and monitor project and operational budgets including systems for early warning of under or overspend.
• Supporting the Head of Building Conservation in the management and monitoring of grant funding and capital and operational budgets, ensuring that accurate, up to date information is available and providing regular reports.
• Liaising with our Procurement, Finance and Insurance colleagues to administer the procurement of external services and the letting of contracts.
• Input into initiatives led by other departments, including information gathering eg for internal audit, wider research or governance purposes.

Concept Development & Key Initiatives
• With the Buildings Leadership Group, analyse our working practices and develop options for improving the efficiency of our business processes.
• Support and work with inter-departmental groups to embed new ways of working into our wider practice to improve the care of our buildings and our efficiency in delivering that care.

Administrative Support
• Direct business support to the Head of Building Conservation and Building Leadership Group, including diary, correspondence and meetings management and communications.
• Administration and record keeping for the Buildings Team including developing and managing the Team’s SharePoint site and all records and information pertaining to our work, arranging and minuting meetings and general administration support.
• Developing a system to manage and monitor travel and subsistence with a view to improving efficiency and reducing the Team’s environmental impact.
• Maintain team records including annual leave, expenses etc.
• Manage confidential contract and personnel information with appropriate controls.
• Supporting recruitment and inductions for new members of staff.
• Be a pivotal member of the Buildings Team, flexible and versatile using initiative and a solutions driven approach to getting things done.

Dimensions of the Role

Compliance & Controls Management
• Maintain Team Records and ensure that all People forms and information are kept up to date.
• Maintain rolling records of team compliance with mandatory training.
• Maintain a library of tender prices and monitor fluctuations.
• Maintain lists of regularly used contractors and consultants, including monitoring performance to develop future KPI’s and approved lists.

People Management
• No direct People Management role.
• Manages relationships within the various project programmes with a wide range of internal & external stakeholders.

Budget management
• No direct budget management role but direct input into the management of budgets held by the Head of Building Conservation.
• Maintain systems for management of purchase order preparation and invoice payment agreed with Finance.
• Liaise with Regional Business Managers and Finance to manage budgets across Building Team activities.

Health & Safety, Environment Matters
• Assist with producing risk assessments and maintain a register of current risk assessments, including lone working. Put in place frequent review of suitability and adequate scope.
• Maintain a record of team members’ training requirements and compliance, particularly in relation to health and safety.
• Promote a safe working environment in all aspects of our work and seek opportunities to contribute to the Trust’s negative carbon target.

Stakeholder Management
• Upholding high standards of relationship management and collaboration with internal stakeholders (senior management, trustees, technical experts, operational leaders and staff) and external partners, consultants and contractors.

Required Qualifications, Skills, Experience and Knowledge

Essential Qualifications
• Relevant degree or qualification (or equivalent technical knowledge) in administration, business or Information management.
• A full, clean driving license for driving in the UK .

Essential Experience
• Prior experience with operational executive support and reporting for a team managing complex, high value project work.
• Experience in applying initiative and organisational skills to get the job done.
• Experience of supporting the administration of contracts and project administration including budget, risk, programme management and procurement.
• Experience of analysis and presentation of complex data, with expertese in managing and analysing Excel spreadsheets.
• An understanding of basic financial accounting principles.
• Advanced computer skills, particularly Office 365 applications and familiarity with SharePoint.

Desirable Experience
• Experience of working in a similar role supporting construction activities, would be an advantage.

Behaviours & Skills
• Exemplifies the Trusts core values: Caring – Brave – Curious – Vibrant – Inclusive: https://www.nts.org.uk/our-work/our-manifesto-and-values
• Supports co-workers and actively works to support an inclusive and open working environment.
• Great communicator and listener able to frame reports for a variety of audiences.
• Smooths relationships when difficult circumstances prevail and develops a culture of trust within and outside the team.
• Maintains confidentiality of sensitive information.
• Logical and objective with good understanding of business environment.
• Highly numerate, accurate and efficient, able to work under pressure and manage multiple tasks simultaneously.
• Actively seeks opportunities, practicing and encouraging a culture of excellence, raising standards, reducing errors and overcoming omissions.
• Brings a sense of urgency to situations, demonstrates an active approach, willing to get involved in order to increase the pace and achieve goals and objectives.
• Solutions orientated, a completer finisher, who gets the job done.
• Self-motivated, proactive and able to use initiative whilst seeking out opportunities to learn and develop new skills.
• Creates a positive, collaborative and innovative atmosphere and with strong interpersonal skills.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Event Business Development Manager

Eden Scott is delighted to be working with Dynamic Earth, a charity Launched in 1999.

Dynamic Earth has attracted over five million visitors since opening its doors. As the only science centre in the UK dedicated to telling the story of our planet, they have a unique proposition that attracts over 175,000 visitors a year. Within Scotland they are one of the four science centres that play a key part in promoting engagement in STEM across the country, including in schools. Indeed, in addition to visitors to their centre, they engage with many thousands of people through their learning and outreach programme across Scotland.

The Charity will celebrate its 25th anniversary in 2024. By then they will have defined an exciting blueprint for how they want to reshape their exhibition to tell new stories specific to the crisis we are all now seeing play out before our very eyes.

An opportunity has now arisen to join the Events Department as Event Business Development Manager, the department is part of their Visitor Experience and Events Directorate that brings together Events, all Food & Beverage offerings, Retail, Visitor Services, Operations and Technical (Exhibition maintenance and Events AV).

They host hundreds of events each year ranging from small, boardroom style meetings, to gala dinners and awards ceremonies for up to 500 guests. The centre transforms from a daytime science centre to a vibrant events venue in the evening. Additionally, as a unique feature, their events guests can visit the Dynamic Earth exhibition as part of their experience with a Rainforest or Polar drinks reception (science engagement can take many shapes!).

The revenues generated from Events form a significant part of the organisation’s income and helps the charity deliver its science engagement work. Join us in making a difference!

Key responsibilities:

Events sales strategy – You will be responsible for developing and delivering a strategy that defines how Dynamic Earth can drive new business and maximize existing relationships.
Campaign development – You will work with the Marketing Team to ensure we have the right sales messages, brochure, web content and campaign to drive maximum sales enquiries for events at Dynamic Earth.
Relationship building – You will develop a strong set of relationships with event organizers, tourism bodies like VisitScotland and other event intermediaries, to maximize awareness of Dynamic Earth’s compelling and unique offer
Festive events – You will lead on securing sponsorship and table sales for the much-loved Dynamic Earth Christmas Parties, as well as looking at how we develop high-scale celebration events across the year. Increasingly this will include considering how to provide event solutions with environmental sustainability in mind at all times.
Sales reporting and budget management – You will ensure we have a clear picture of booked income and how we are performing against plan. Reporting performance with contextualized data on market trends will help us understand how we are doing.
Record management – You will ensure we keep our contacts database constantly updated and complaint in terms of data retention. And your records will help determine which customers may be willing to expand their relationship with us through CSR, pro bono and in-kind corporate giving initiatives.

Key skills and experience required:

Minimum of 3 years management experience in a similar sales environment.
Able to demonstrate a pro-active and positive approach to the full range of sales activities required for this role.
Ability to create, drive and deliver the Events Sales Activity Plan.
Ability to motivate the Sales & Events team.
Exceptional organization skills and the ability to work well under pressure.
Experience in managing a sales process & team.
Degree in Event Management or equivalent is desirable.

This role offers an excellent competitive salary of £35,000 and significant company benefits from day one:

34 days annual leave (which includes 9 bank holidays)
Complimentary entry to Dynamic Earth for family and friends
Free staff car-parking
25% Discount in the Dynamic Earth Gift Shop
Subsidised meals from the Café
Free entry to ASVA member visitor attractions (subject to conditions)
Limited Gym Membership at the Holyrood Hotel (subject to conditions)
Staff Canteen (complimentary tea & coffee)
Dynamic Earth Values Award
Matched company pension contribution scheme of up to 5% (dependant on employee contribution)
Confidential advice-line through their Employee Assistance Programme
Life Assurance cover of 4 times annual salary
Up to 3 years Critical Illness cover
Edinburgh based. Hybrid working

Eden Scott is dealing exclusively with Dynamic Earth on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com

F&B Manager

Cairngorm Mountain (Scotland) Ltd is a year-round visitor attraction offering outdoor activities, an onsite restaurant, bars, cafes and gift shops, with Scotland’s only funicular railway, to reach the top of the mountain and our spectacular views.

We are currently recruiting for a new F&B Manager to oversee the effective running of our catering outlets and drive excellent customer service standards with passion and pride across the department. With line management responsibility for 3 x Front of House Team Leaders, as well as the Head Chef, you will lead the operational and managerial aspects of the food & beverage service, stock and staffing.

This role will suit you if you have:
• Prior experience managing an F&B function in a leisure and tourism setting
• A business, hospitality or management qualification (or equivalent experience)
• Good IT skills (Microsoft Office, ICR Epos System, stock control, rota/attendance)
• Excellent customer service expertise and are a standards-driven leader
• Excellent people and organisational skill to effectively manage the F&B team
• A professional yet adaptable approach, with proactive problem-solving skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• A keen enthusiasm for ‘the great outdoors’ (e.g. skiing, biking or hill-walking)

This role presents a great opportunity for an experienced F&B Manager to stamp their mark on a growing business, so if you are keen to know more, please get in touch.

Assistant Experience and Events Manager

Location: Dalwhinnie Visitor Centre

Type: Permanent, Full-time

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Part Time Visitor Assistant & Evening Guide

Hours: Days available will range from 3 – 5 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Company benefits include:
– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room and The Lighthouse Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for a Visitor Assistant and Evening Guide who is enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Assisting with queue management
– Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event)
– Any other Visitor Assistant duties as required

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk for the attention of Colin Purnell, Visitor Experience Manager.

Closing date: 21st July 2023

No agencies please.

Administrator – Chief Operating Officer

Full-time and permanent
Salary £27,119 – £29,582 per annum (Band 6)
Pay award pending plus generous benefits package
Hybrid / flexible working

About the role

Are you looking for an PA role with a difference? We’re looking for an experienced, professional Administrator to support the Chief Operating Office – Leadership Team (COO LT). 

The role does have some of the typical duties you would expect – email management, organising meetings, minute taking, collating presentations, and drafting correspondence, to name a few. However, the focus will be working autonomously to keep a track of projects, high level plans, conducting research and completing a wide range of tasks for the Chief Operating Officer (COO).

So, if you love being organised, using basic spreadsheets, have great attention to detail, and you excel at supporting / co-ordinating projects, then we want to hear from you!

Whilst an interest in art would be great it’s not essential. However, you must already have extensive experience providing PA support at this level. The ability to work under pressure, flexibly and with professionalism are essential. It’s a busy role which requires a high level of interpersonal skills, diplomacy, and confidentiality.

The difference you’ll make

A considerable amount of time will be focused on supporting the COO however, you will also assist the COO LT, specifically the Director of HR and the Project Office Manager. The Operations team includes HR, Visitor Services, Security, IT, Estates, Procurement, Projects Office, and Health & Safety along with responsibility for a range of change and improvement projects across the organisation.

As the first point of contact you will be required to be well informed, and helpful to our key stakeholders. Your duties will be wide ranging from arranging and co-ordinating key meetings to supporting the COO LT issue high quality management information to the Leadership Team and the Board of Trustees.

The duties also include:

– Helping to plan and fulfil the COO’s daily programme.

– Playing a considerable supporting role to the COO Project Management Office. Supporting the Project Office Manager and the COO – providing a timeline plan of key dates and collating project reports. 

– Organising the COO Programme Group and Programme Steering Board – finalising agendas, receiving and collating papers as well as producing minutes.   

– Solving problems and making decisions on daily work priorities with support from the COO.

Other duties include: 

– Managing and actioning correspondence, prioritising emails and identifying actions.

– Report co-ordination – ensuring reports are prepared on time by the relevant parties and collating information effectively. 

– Providing project support – carrying out research to help develop project plans, tracking actions and organising meetings.

– Organising travel arrangements, events, hospitality, and meeting and greeting guests. 

– Co-ordinating and attending meetings, taking minutes where required and monitoring deadlines. 

– Working with the Director of HR to co-ordinate and attending key meetings, taking minutes where required and monitoring deadlines; minuting the formal meetings held with our Trade Unions; general co-ordinating and setting up other meetings as required; including tracking relevant agreed actions. Providing the Director of HR with procurement administration support.

Who we are looking for

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you will need the following range of knowledge, skills, and experience:

– Proven extensive experience providing high level Administration and PA support to Senior Management. 

– Outstanding communication skills and excellent telephone manner with the ability to work with wide range of people including an understanding for the need for discretion and confidentiality.

– Experience of working with little supervision, using own initiative to make appropriate decisions/problem solve to meet strict deadlines.

– Strong organisational skills and ability to prioritise busy workload, identifying and raising potential issues in advance. 

– Excellent literacy skills with ability to draft and proof-read emails/documents with meticulous attention to detail and accuracy.  

– Excellent IT skills (minimum intermediate level) – MS Office, OneDrive, and Teams. 

It would help if you also have:

– Experience of diary management.

– Understanding of museums or galleries.

– Knowledge of Gaelic and/or other European languages.

For more information, please see the attached job description or visit our careers portal.

The closing date for completed applications is 12 noon on Wednesday 21 June 2023.

Sales & Events Manager

An exciting opportunity has arisen at House for an Art Lover for a Sales and Events Manager.

You will be responsible for the running of the Conference, Wedding & Events Sales Department, and overseeing the team to ensure the accurate administration of all events, including weddings, within House for an Art Lover.

The role includes dealing with all marketing, advertising, social media, literature and maintenance of the web site. Additionally conducting show rounds of the venue, liaising with clients and creating/ overseeing all relevant paperwork for bookings to ensure accuracy, and venue requirements are met. Maintaining strong relationships with existing clients and attending networking events to build new relationships is also a large part of the role.

Responsible for general venue administration and office management, liaising with and working alongside other departments to ensure smooth running of the business needs. You will be required to train and develop your team. You will work alongside the Operations Manager to ensure efficient day to day operation of the business in the absence of the Chief Executive.

The ideal candidate will have previous experience in a similar role, preferably with a working knowledge of a hospitality operating system. Must have strong communication skills, attention to detail, be PC Literate and have experience of using Microsoft office packages.

40 hours per week office hours, to include occasional weekend work.

Cafe Supervisor at Haddo House

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Cafe Supervisor at Haddo House.

This elegant and luxurious stately home was designed by William Adam with an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles and an annual Haddo Arts Festival in autumn – a celebration of music, literature and art.

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike. The café is a family and dog friendly venue, located within the original stable block at Haddo House. With a mixture of indoor and outdoor seating they aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

They pride themselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. They also have a variety of treats for the sweet-toothed visitors, not forgetting fabulous scones, seasonal milkshakes, and specialty coffees.

Key responsibilities of the role include:

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.
Delivering high standards and a consistently warm welcome within the catering department
Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.
Ensure that food is prepared and served in a timely manner.
Lead with menu development ensuring presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
Accountable for cost-effective stock management, ordering, storage, and wastage control
People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
Prepare catering rotas and holiday allocation to meet business needs.
Instill a Health & safety and Environmental health culture throughout the catering operation
Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager
Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
Supervise daily café till operations and perform end-of-day income reconciliation
Assist the F&B Manager with menu costing and stock-taking.
We are seeking a candidate with the following skills/experience:

Successful background in supervising and managing a busy catering environment.
Ability to display a real passion for food and customer service.
Ability to be proactive and to take initiative
Computer literacy with excellent ability on MS software.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis.
Experience of cash handling, monitoring and interpreting financial data
Level 2 Intermediate Food Hygiene Certificate or above.
Barista experience
Hold a clean and current UK driving licence.
This role offers an excellent competitive salary within a range of £25,603 – £27,318 plus significant company benefits and accommodation on Iona.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

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