Full Time

Social Media Executive

CONTEXT – THE ROLE OF THE CHARITY

National Trust for Scotland is a charity that was founded in 1931 to promote access and protection of Scotland’s natural and human heritage in our care. Our vision is simple: Nature, Beauty and Heritage, for everyone.

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and for generations to come.

Under the Trust’s ten-year strategy, by our centenary in 2031 we will be able to demonstrate that the Trust is not only carbon neutral, but is making a significant contribution to how Scotland faces up to climate change.

We are also committed to providing ways for everyone to experience wellbeing in our beautiful and calming places, as well as bringing families and friends together in safe and meaningful ways.

We are the largest membership organisation in Scotland, one of the best supported charities when it comes to our 2,500+ volunteers, and we a charity that provides employment and skills development to over 1,500 people across Scotland.

As well as being driven by our purpose we are also guided by our Values: Brave, Caring, Inclusive, Vibrant and Curious. Standing up and being counted matters to us, as does supporting each other, including everyone, being engaging and always looking for ways to improve.

THE CUSTOMER & CAUSE DIRECTORATE

A key directorate at the Trust is Customer & Cause which comprises a team or circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

We manage the membership experience and our proud to look after over a third-of-a-million members who help support our vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The directorate works closely with our regional colleagues at our properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

The directorate is formally based at the Trust’s HQ in Edinburgh but the nature of most of our roles lend themselves to working flexibly in terms of location, and affords ongoing opportunities to experience properties and places on a regular basis.

THE TEAM SPECIFIC TO THE ROLE

The Communications Team is one of the four teams in the Customer & Cause directorate: Communications, Marketing, Membership and Fundraising.

The Communications Team is responsible for national and regional PR, internal communications, social media, filming & TV opportunities, podcasts, VIP relations, and insight.

While social media is managed by the Communications Team it is important to recognise that there is dispersed activity on social media platforms across the Trust to support too.

PURPOSE OF THE ROLE

The Social Media Executive role exists to ensure that the Trust is maximising its effectiveness at reaching new and existing audiences with relevant and compelling content through social media channels that inspires continued and deepening engagement.

SOCIAL MEDIA EXECUTIVE JOB DESCRIPTION

SOCIAL MEDIA STRATEGY AND IMPLEMENTATION PLAN
• You will support the Social Media Manager in the development of a clear strategy for social media that can demonstrate how it will deliver clear value in support of the Trust’s ten-year strategy.
• You will work with the Social Media Manager to ensure there is a clear annual implementation plan for social media, nationally and regionally, so that everyone is clear on what needs to be done, and when.

PUBLISHING AND ENGAGING ON NATIONAL ACCOUNTS
• You will work with key stakeholders to plan daily national social media activity, in line with the Trust’s strategic objectives, and brand identity and targets.
• You will be responsible for writing, publishing and optimising content on the Trust’s national social media accounts, including Facebook, Twitter and Instagram, using social media management software.
• You will be responsible for the collation and sharing of user-generated content to utilise user social proof.
• The content you lead on will be aligned to marketing campaigns, fundraising appeals, key property events, and major project updates across the Trust. The key is to ensure what you publish is part of a wider integrated set of plans.
• All content you are responsible for will conform to the Trust’s Editorial Policy regarding matters of brand, accuracy and legality.
• You will be responsible for monitoring and responding to engagements on the national social media accounts.

MONITORING AND REPORTING
• You will be constantly assessing how the Trust is performing on each of its social media channels compared to a range of peer-set organisations.
• You will work with the Insights Manager to produce regular reports on how social media is performing and contributing to the wider aims of the Charity.
• You will assist in social listening to gather and analyse actionable insights.

NEW OPPORTUNITIES
• You will help us assess existing social media channels and bring forward recommendations for new and improved approaches.
• You will assist in the recruitment of internal and external brand ambassadors.

FILMING ENQUIRIES
• You will work with the Filming Manager to process filming enquiries at the initial stage as and when required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
▪ Degree in a relevant discipline or equivalent practical experience

Desirable
▪ Driving Licence, valid for driving within the UK

This role does not require you to undertake a criminal records check.

Experience

Essential
▪ Experience of the day-to-day management of social media accounts for a complex organisation
▪ Clear knowledge of social media management software
▪ Experience of creating written and image-led content for social media and optimising for a range of audiences and different channels
▪ Strong planning and organisational skills, comfortable working across multiple social platforms at the same time
▪ Experience with brand ambassadors, influencers and brand partners and know how to deliver credible and compelling content and communications
▪ Monitoring and reporting on measurable performance objectives for social media
▪ Building a good relationship with a variety of internal stakeholders, balancing their needs and interests
▪ Excellent attention to detail, with effective verbal, written and visual communication skills

Desirable
▪ Demonstrable interest in Scotland’s heritage
▪ Experience of filming or video-editing for social media
▪ Experience in promoting or boosting social posts within a budget

DIMENSIONS AND SCOPE OF JOB

People Management
• No line management responsibilities
• Collaborative working relationships with Customer & Cause colleagues including Marketing, Fundraising and Content teams
• Work alongside agencies and external consultants to deliver excellent value for money
• Develop excellent working relationships with internal stakeholders, collaborating with them to deliver outcomes that provide outstanding user experiences and deliver on business objectives
• Team structure:

Finance Management
• Responsible for monitoring and reporting on budget allocations used tactically for paid social media content

Tools / equipment / systems
• Experience using an enterprise-level social media management tool
• Familiar with Adobe software (Photoshop/Premiere Pro) and experience with creating and editing multimedia content
• Experience of using tools such as Google Analytics and native analytics platforms (e.g. Facebook Insights) to track and monitor performance of social channels, and optimise content through testing.

Workplace context
• This role is primarily based at Hermiston Quay but is required to travel occasionally to other locations on Trust business. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is desirable.
• Hermiston Quay is an open plan office with workspaces spread over two floors linked by staircases and a lift. This role primarily works in an office on the first floor.
• We are moving to a hybrid system of working which will when possible enable part of the working week to be spent at home or at another Trust location

Example key performance indicators and targets
• Having a positive impact on the conversion rate of visitors, members and donors
• Increasing audience reach and engagement
• Ensuring our social media content is accessible for everyone to enjoy

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue.

The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Digital Marketing Executive

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and for generations to come.

We are also committed to providing ways for everyone to experience wellbeing in our beautiful and calming places, as well as bringing families and friends together in safe and meaningful ways.

THE CUSTOMER & CAUSE DIRECTORATE

A key directorate at the Trust is Customer & Cause which comprises a team or circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

THE TEAM SPECIFIC TO THE ROLE

The Marketing Team is one of the four teams in the Customer & Cause directorate: Communications, Marketing, Membership and Fundraising.

The Marketing Team is responsible for the National Trust for Scotland brand, delivering national and regional marketing campaigns to promote the work of the charity including our membership product, fundraising and commercial activities. The team also manage our digital platforms and development of content and materials for multiple channels as well as supporting our property and specialist teams with brand compliant collateral.

JOB PURPOSE

The Customer & Cause team exists to inspire visits to our places across Scotland, grow membership and drive donations to support our work. This role supports and delivers digital marketing activity to help the Customer & Cause Directorate and the wider Trust achieve its key objectives.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assist the Digital Marketing Manager to develop and deliver digital marketing plans and tactics meet Customer & Cause objectives.
2. Build and maintain strong relationships with internal colleagues and other Directorates to keep up to date with developments, needs and opportunities.
3. Assist with the implementation and management of the Trust’s affiliate programme.
4. Use Google Analytics to track and measure supporter behaviour and marketing success.
5. Assist with the improvement of the Trust’s SEO through the implementation of technical fixes and drafting keyword briefs.
6. Monitor and manage the Trust’s PPC ads.
7. Assist in developing appropriate marketing messaging and collateral in support of agreed marketing plans, tactics and other activity.
8. Assist with the delivery of paid marketing activity for cross-functional teams (i.e., Retail, Fundraising, Property teams, Hospitality etc.)
9. Assist with the delivery of strategic email communications to members and leads
10. Monitor, track and report on results of digital activity across the Marketing team
The current duties of this job do/ do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• A relevant degree or Marketing-specific qualification or equivalent experience
Experience

Essential
• Knowledge of digital marketing activities, including SEO, PPC advertising, and email marketing.
• Understanding of different audiences and how to successfully engage with them.
• Knowledge of best practice in GDPR and data management.
• Strong administrative and reporting skills.
• Good working knowledge of Google Analytics, and ideally Google AdSense.
• A proactive approach with problem solving skills.
• Good teamwork and communication skills.
• Demonstrable experience of the Trust’s core Values (brave, caring, curious, inclusive, vibrant).
• Competent user of Microsoft Office products.
• Ability to manage time efficiently and effectively in an environment of changing priorities.

DIMENSIONS AND SCOPE OF JOB

People Management
• No line management responsibility
• Close working relationship with C&C, property teams and other Directorates
• Work with Marketing agencies and external consultants as required
• Post holder will be in regular contact with a wide range of internal and external stakeholders
Financial Management
• Responsible for raising purchase orders
Tools / equipment / systems
• Microsoft Office systems including OneDrive, Teams, Excel
• Email marketing automation platforms (training will be provided)
• Google Analytics and AdSense platform
• Meta ad platform
• Affiliates software
• SEO management software

Key performance indicators and targets
• Contributes to key Customer & Cause KPIs including a range of brand metrics, as well as visitor, membership and fundraising targets
Place in organisational structure:

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Head of Marketing & Communications

Purpose of the role
The purpose of the role is to drive the repositioning of Dynamic Earth as a Scotland-wide,
science engagement charity, leading on helping people understand climate change.
You’ll achieve this by building brand fame, compelling storytelling, and technical marketing
excellence. You’ll also know how to turn a good story into a great PR opportunity.

Duties
1. Manage brand and campaigns — Understand the brand, prepare the brief, oversee
production, handle media buying, for creative campaigns that help change attitudes
to Dynamic Earth and drive people to engage with us in line with our business plan.
2. Content and storytelling — Develop a programme of storytelling we can use through
our own channels, and through earned media opportunities like press work. We
want everyday moments of magic to be shared so that the outside world can see
how important our work is, how great our experience is, and how important it is to
support us with funding too.
3. Digital and social — Manage the evolution of our website, how we position and
maximise our impact through social, SEO, affiliate programmes, and digital screens at
the science centre. We are moving to a’ digital first’ approach and you will be the
person who ensures this is the case.
4. Develop relationship marketing — You’ll evolve CRM, supporter journeys, email
marketing and data-driven insights about audience. We need you to build a repeat
engagement model to maximise our charitable impact and income opportunities.
5. Manage communications — We want to get talked about in as many circles as
possible, including national and local press, influencer networks, on TV and radio,
through celebrity endorsements and so on. You will connect our stories with
organisations with influence and reach.
6. Key messaging and branded materials for all teams — You will ensure our teams have
the materials and approach needed to connect them to their audiences and drive
the delivery of their engagement and income plans (including the schools programme,
outreach, community, events and fundraising activities)
7. Business management — You will manage a team of three colleagues, an annual
budget, develop a multi-year marketing plan, and provide ongoing performance
reports. You’ll also play an active role in our Manager network, building new ideas and
better connectivity between teams.

Essential skills
1. Marketing and communications excellence — You will have a demonstrable trackrecord at delivering marketing and communications solutions, developing brands,
and using a multi-channel approach
2. Managing people, budget and planning — You will know how to develop a coherent
marketing plan that is aligned to organisational strategy and business plans, develop
budgets and give positive direction to colleagues to maximise team effectiveness
and individual performance
3. Experience of visitor attractions and the charity marketplace — Our public science
engagement centre is key to what we do. You will lead on visitor marketing,
relationship building and permission marketing. You’ll do this in a way that recognises
we are a charity, driven by Mission and Purpose. Having experience of bringing in the
public and shaping messaging to a mission-led organisation are essential.

Desirable skills
1. An interest in science, the wonders of the world, and a personal belief that we should
do all we can to mitigate planetary crisis
2. An existing knowledge and empathy for what Dynamic Earth delivers
3. Ability to help support organisational transformation
4. Knowledge of the school marketplace

Package and benefits
• Salary: Competitive
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Café
• Free entry to ASVA member Visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Staff Canteen (complimentary tea & coffee)
• Staff Excellence Award – High street vouchers
• Matched company pension contribution scheme of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

TO APPLY
• As an organisation, Dynamic Earth is committed to creating a culture that
respects and values equity, diversity and inclusion. We welcome applications
from people of all backgrounds as part of this recruitment process.
• To apply, please send a covering letter (maximum 2 pages) and up-to-date CV.

To apply for this role please contact Sally Rae at Eden Scott, Sally.Rae@edenscott.com with
the deadline for applications: Wednesday 1st March 2023.

Housekeeper

We are seeking a Housekeeper to provide an efficient and effective cleaning service throughout the public, staff and accommodation areas of Scone Palace, ensuring a high standard of cleaning is delivered and maintained. The role requires a good standard of housekeeping knowledge and skills and a desire to deliver the highest level of service and a professional approach. Some specialist cleaning may be required and training will be provided.

Candidates should be able to:
– Work unsupervised in a busy environment

– Be helpful and polite when interacting with colleagues and members of the public

– Work well within a team and have a flexible and adaptive approach and positive attitude

– Maintain excellent time-keeping and attendance and professionalism

– Be willing to undertake any training necessary for the role

Main responsibilities include :
Office, Palace and Accommodation cleaning as per duty sheets, this will include: vacuuming, dusting, emptying bins, WC cleaning & re-stocking, mopping, changing beds and some specialised cleaning duties.

Hours of Work:
5 days per week (weekend work will be required on a rota basis)

– Hours of work may vary but are are generally 7.00am to 2.30pm or 8.00am to 3.30pm

– There may be shifts required outwith these hours dependant on events at the Palace

– Flexibility is essential to fit in with Palace Events & Functions requirements

An application form and detailed job description is available to download from:
www.scone-palace.co.uk or telephone 01738 554920

Please apply to:
anne@scone-palace.co.uk or Scone Palace, Perth, PH2 6BD

Braemar Castle Manager / Head of Visitor Experience

Operating for 15 years as a successful community-owned and led tourism destination in the East Cairngorms, Braemar Castle is moving into a new phase of growth. After successfully securing £1.6 million from grant funding and donations, the team has developed and is in the process of delivering a restored building and a community-engagement program, as part of The Raising the Standard and made possible by the National Lottery Heritage Fund.

The destination is on schedule to be re-opened in the summer of 2023 and is now seeking to appoint a Castle Manager / Head of Visitor Experience. The Castle Manager will lead a team comprising an Activity and Volunteering Engagement Manager, an Outreach Coordinator, the Evaluation team, and a building and ground Caretaker to ensure:
– the delivery of Braemar Castle’s Raising the Standard project which will complete in 2025.
– the smooth day-to-day running of Braemar Castle as a visitor attraction, maximising the opportunities offered by the recent refurbishment
– the preservation of the core values which have sustained the Castle as a community-led visitor attraction since its opening in 2007.

The Castle Manager will report to the Board of Trustees of Braemar Community Ltd (BCL), a Scottish charity (SCO38573) and Company Limited by Guarantee (SC276254) that works to achieve the sustainable economic, environmental, and social development of the community of Braemar.

To apply for this position please write with your CV and cover letter to:

federica@braemarcastle.co.uk
Closing date: 28 February 2023

Monument Manager

You will be responsible for leading your team in delivering the highest standards of visitor experience in the Central West district at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and grounds.

Assistant Experience and Events Manager

Location: Lochnagar Visitor Centre, Ballater

Type: Permanent, Full-time

Closing date: 26th Feb 2023

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lochnagar is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Catering Team Leader

Part-Time/Fixed Term – This role is fixed term to 31/10/2023 and the working hours are 30 hours per week.

The role

To coordinate the day-to-day catering operations to deliver first-class visitor experience and that your team and visitors enjoy a safe and happy environment; whilst generating income to exceed agreed targets in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinators, provide day-to-day supervision of the Catering team.
Develop and maintain a supportive and dynamic first-class sales and service culture amongst the team -focusing on delivering high standards of service and food presentation in accordance with Cook safe regulations.

Ensure the Café areas are presented to the highest standards (displays, seating areas, signage), fully stocked and equipment is cleaned, maintained and serviced on a regular basis and report to the Coordinator any maintenance issues.

Support Visitor Experience Assistants with visitor complaints and act a route of escalation to deal with refunds in a professional manner and referring customer to your line manager if complaint cannot be resolved.

Working alongside the back of house team to ensure the smooth running of the cafe and outdoor catering areas as one united team.

What we’re looking for:

Starting pro-rated salary of £18,094 per annum (based on 30 hours per week)
Good achievement at Higher grade level (including English & Mathematics) or equivalent qualifications or experience.
Trained/certificate in Cooksafe and has ability/qualification to train others
Good understanding and use of electronic cash systems.
Significant experience of leading a team in a customer service environment

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Site Coordinator

Talisker Visitor Centre

Permanent, full-time

Discounted shared accommodation – double room (subject to space availability)

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

The Talisker Site Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences.

You will ensure operational excellence by supporting the management team with all administrative tasks at Talisker, focusing on the following:

Retail admin and processing stock
Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
Manage the site calendar and support with event admin.
Manage general phone calls and the distillery inbox
Manger orders
Support AM’s and RBHM with administrative tasks
In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

About You

Qualifications and Experience required

2+ years’ experience in an administrative position
Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Proficient in Microsoft applications
Be familiar with customer service standards
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Desire to learn more about the whisky story, brand, and its characteristics
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Worker Type :

Regular
Primary Location:

Talisker Visitors Centre

Brand Homes Retail And Admissions Manager (Rosebank)

Brand Homes Retail and Admissions Manager (Rosebank) Opportunity!

As we near the end of our construction activities, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore looking to appoint a brand new role of Retail and Admissions Manager (Rosebank) who will report into our Brand Homes Manager (Rosebank).

The role holder will specialise in retail and merchandising and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through ticketing and retail. Setting high standards of customer service and retail to ensure that we deliver an ‘on brand’ experience to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Brand Homes Retail & Admissions Manager (Edinburgh Gin)

Brand Homes Retail & Admissions Manager (Edinburgh Gin) Opportunity!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

At present we have a dedicated Edinburgh Gin retail store on Hanover Street, Edinburgh, with our visitor centre close by, on Rutland Place, which also holds a small retail area. However, through our expansion plans with our new distillery and visitor attraction which is set to open on Market Street in early 2024, we are looking to further refine our retail, merchandising and ticketing offering, and are therefore looking to appoint a brand new role of Retail and Admissions Manager (Edinburgh Gin) which will report into our Brand Homes Manager (Edinburgh Gin).

The role holder will specialise in retail, merchandising, secondary brand-led product development and procurement, and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through the admissions and retail journey. Setting high standards of customer service and retail to ensure that we deliver on brand’ experiences to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who can clearly demonstrate that they have previous experience in an operational retail management and merchandising role, similar to ours (ideally within a premium retail outlet). Previous experience within visitor centres and/or within the gin and spirits industry would be advantageous. We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of using these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the retail, merchandising and ticketing.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Visitor Services Supervisor – Weddings & Events

CONTEXT

We are looking for an experienced and talented individual to join the management team of our fantastic property, Pollok House. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience. Set within Pollok Country Park, Pollok House is Glasgow’s “country house” and is a fantastic place to soak up the atmosphere of Scotland’s history. With its beautiful gardens, popular park café, famous art collection, busy functions business and events programme, Pollok House is a popular family-friendly visitor attraction in Scotland’s largest city. Pollok House boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character, making it ideal for weddings, corporate events and functions.

KEY PURPOSE
The Visitor Services Supervisor – Weddings & Functions will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) whilst working in conjunction with colleagues a busy programme of public events and activities. The ideal candidate will be comfortable in selling our facilities and securing business to meet out budget targets and equally comfortable in operationalising these bookings.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for weddings and functions, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

This role will be a key support within a team of duty managers for daily operations, experience of duty management within a visitor attraction or hospitality setting would be beneficial.

KEY RESPONSIBILITIES

• Wedding & Function Management:
o Develop and promote – in conjunction with the Visitor Services Manager – weddings, corporate/private-hire business, and any external events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
o Undertake direct and indirect interaction with couples, corporate/private-hire clients, and external event organisers; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
o Ensure that efficient arrangements are made for the property for weddings, functions, and corporate/private hire.
o Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and external events, and with the advice and support of specialist/advisory staff and volunteers.
o To support on occasion other weddings and function across the Glasgow cluster of NTS properties.
o To act as Duty Manager on a shared basis, which will involve weekend and evening work.

• Operational support
o Compliance checklists and walk round procedures/ daily- weekly- monthly
o Identify issues to smooth running of daily operations and co-ordinate with IT/ Facilities Manager as appropriate to resolve any issue (e.g., EPOS, blocked toilet, water leak or power cut)
o Customer complaint handling, both handling informal issues and providing information for escalation/formal complaints
o Group bookings/ event/ function – supporting delivery where needed
o Accept and good receipt deliveries and/or pass over where appropriate to colleagues
o Security of building, retail stock, collections
o Daily banking, incl. weekly Loomis collection
o Fully aware of daily activity noted in Property Calendar- and co-ordinate any specific requirements to the staff teams
o Handover to other managers at the end of the day (via note or email)
o Be available on radio for staff team support
o Escalate any issues as appropriate to Operations Manager

• Planning and operational delivery:
o In conjunction with the Operations Manager and VSM, create and deliver a strategy to achieve specific financial and reputational objectives.
o Expand and develop a three-year business development plan.
o Maintain and record all communications pertaining to all functions and events.
o Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events
o Execute weddings and functions in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
o Ensure that access arrangements to the House (in particular) are coordinated with the Visitor Services Manager and wider management team, and are consistent with the Trust’s policies and procedures for collections conservation and management, and buildings repair and maintenance on the advice of its specialists (e.g. Conservators, Curators, Building Surveyors).

• People management:
o Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
o Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
o Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
o Deputise as Duty Manager

• Business Management & Administration:
o Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
o Ensure that the administration activities for Weddings, Corporate/private-hire business and external events at the property are carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances, including accurate invoicing, and ensuring payment is received for all function activities; and general correspondence/record-keeping etc.

• Health, Safety & Environmental (HS&E) Management:
o Demonstrate responsibility and accountability for H&S relating to Weddings, Corporate/private-hire business and external events, embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
o Demonstrate responsibility and accountability that Weddings, Corporate/private-hire business and external events are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Your role is not one for which the duties/responsibilities/accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme.

SCOPE OF JOB

Financial Management:

 The post holder will be required to business case all activities and to deliver the functions and events within the pre-agreed budget.
 No budget holding responsibility, however, the post holder will be required to use Trust financial systems for the purposes of expenses and the raising purchase orders.

People Management

 The post-holder is not a line manager but will assist in a supervisory and leadership role within the team
 Working closely with specialist Trust staff (especially commercial, conservation, marketing, health & safety, human resources) based at local and central support bases to ensure Trust policies and standards are implemented.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Event Management experience, ideally including significant wedding experience, demonstrating organisational and coordination skills
• Significant previous experience of working in a busy venue – ideally including supervision of staff and/or responsibility for specific activities
• Demonstrable experience in the hospitality sector
• Significant sales experience with the ability to negotiate effectively
• Strong personal belief in the value of excellent customer care with the ability to translate this into actions
• Excellent team-worker with the ability to work constructively between different teams, and lead/motivate others
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands
• Excellent interpersonal and communication skills combined with confidence in dealing with a wide range of internal and external customers
• Hard working with a keenness to work flexible hours including evenings and weekends
• The ability to think and act quickly when confronted with emergencies
• Competent user of Microsoft Office products

Desirable
• A formal qualification in Hospitality or Event Management
• Demonstrable experience of delivering high quality service within a performance indicator environment.
• Personal License Holder (or willingness to train)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

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