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Full Time

Visitor Services Supervisor (events) at Fyvie Castle

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Visitor Services Supervisor (events) at Fyvie Castle.

This magnificent fortress in the heart of Aberdeenshire is a sterling example of Scottish Baronial architecture. Inside, the rooms are filled with antiquities, armour and lavish oil paintings. Out in the grounds the grandeur continues, with a picturesque lake and an unusual glass-roofed racquets court.

This is a broad ranging role which will manage and develop Fyvie Castles functions and events business and corporate -private hires.

The Visitor Services Supervisor will ensure income opportunities are maximised in the context of consistently high standards of customer care and Castle presentation.

Functions at Fyvie Castle can range from intimate family dinners and tours to large corporate events and weddings for up to 90 guests. Every function requires the same level of planning and care, to deliver an outstanding product to their clients. 

As Visitor Services Supervisor you must have good self-motivation and organisational skills and be able to lead a team of staff and external contractors, to deliver events in a smooth and professional manner. 

Key responsibilities of the role include:
Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Fyvie Castle continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
Supervising teams which include members of other Castle departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
Provide duty management cover for the main visitor attraction as and when necessary, as part of a team of duty managers. To ensure the overall visitor experience remains to the highest standard. 
Developing and managing the functions business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Fyvie Castle in its wider context.
Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
Maintaining and recording all communication pertaining to functions and events, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the Castle. 
Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.
Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.
Demonstrating responsibility and accountability that all functions and events are in line with the Trust’s Environmental Policy.

We are seeking a candidate with the following skills/experience:

Event Management experience demonstrating organisational, time management and coordination skills
Proven sales skills with the ability to achieve targets 
Strong personal belief in the value of excellent customer care with the ability to translate this into actions
Excellent team worker with the ability to work constructively between different teams, and lead and motivate others
Effective verbal and written communication skills combined with confidence in dealing with a wide range of customers
Hold a clean and current UK driving licence. 

This role offers an excellent competitive salary within a range of £25,603 – £27,318 plus significant company benefits.
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

Inner Hebrides Property Manager

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Inner Hebrides Property Manager whose remit includes the wonderful islands of Iona, Staffa, and the Burg estate on the island of Mull.

This is a broad ranging role relying on a wide range of experience and skills as it covers a mix of conservation, visitor services, staff management and community engagement.

The post holder will be required to live on the Isle of Iona and the Trust have accommodation on Iona available for the right person.

This role will lead on ensuring that both the land and built heritage owned by NTS on the Islands of Iona and Staffa, Burg and Macquarie’s Mausoleum on Mull are managed to the highest standards.

You will increase their capacity to achieve conservation goals, financial sustainability and improve visitor engagement in addition to increasing the profile of NTS with communities and visitors and improve the maintenance of rented accommodation.

Local relationships are vital, so the post holder will require a good understanding of how to fit in with island community life.

The post holder will also have a specific role to manage the transition of Maol farm from the current tenancy (ended Dec 2022) and the Burg grazings to systems that ensure their ongoing sustainability and highest standards of conservation management.

Key responsibilities of the role include:

Work with NTS colleagues and partners to protect and enhance natural and cultural heritage of Iona, Staffa, Burg and Macquarie’s Mausoleum.
Work closely with colleagues, partners, farmers and crofters to develop and promote highest standards of management on NTS land aimed at maximizing benefits for wildlife and the community.
Maintain regular contact and good working relationships with partners including community councils, neighbouring landowners/land managers, tenants, and relevant agencies and NGOs.
Manage the team (Currently Ranger, Staffa Seasonal Ranger and part time Visitor Services Assistant for Iona shelter).
Increase opportunities for financial sustainability of the properties both through assessing and monitoring costs and identifying and instigating opportunities for income.
Work with colleagues and other stakeholders to bring derelict buildings back into use for housing and enterprise for the benefit of the community and the Trust.
Work with colleagues and contractors to ensure leased properties are well maintained by NTS and are compliant with legislation.
Increase engagement with visitors to help ensure their visits are as inspiring and accessible as possible.
Promote wider understanding of our role and the value of supporting the NTS.
Work with colleagues, local residents, partners and the National Trust for Australia to enact necessary management on Macquarie’s Mausoleum.

We are seeking a candidate with the following skills/experience:

Essential

Demonstrable experience of managing land in line with conservation objectives
Practical farming knowledge
A love of nature, the environment and outdoors in all weathers at all times of the year.
Personable, engaging with good people and communication skills.
Driving License, valid for driving within the UK
Setting budgets and managing finances
Visitor management -assisting to raise the profile of NTS and help manage the large numbers of visitors to Staffa etc.
Team management

Desirable

Degree-level education in a relevant discipline for conservation and land management
A knowledge of wildlife associated with the Hebrides
An understanding of land-based grants & subsidies
An interest in building restoration and maintenance
Computer literate and competent in MS Office applications.
Knowledge of health and safety legislation
Supervision of contractors

This role offers an excellent competitive salary within a range of £37,253 – £41,043 plus significant company benefits and accommodation on Iona.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

Closing date for applications 5.00pm Wednesday 12th July 2023.

Shortlisted candidates will be invited for interview on Wednesday 2nd August 2023.

Assistant Café Manager

The Fruitmarket is looking for an Assistant Café Manager to support the Café Manager in delivering the Fruitmarket’s café food and beverage business operations, including catering and bar services for events.

The Assistant Café Manager stands in for the Café Manager where required, liaising with colleagues, clients and suppliers and bearing a share of the café’s admin.

To be considered for this role you should have been working in catering retail operations (cafes or similar) for at least two years. You will be available to work during opening hours, including weekends and bank holidays as well as working during events that take place outwith regular opening hours.

Fruitmarket works to be an inclusive venue and employer and the café is an important aspect of this, providing a warm welcome to those with specific access needs, or who may have experienced exclusion or have felt that this space wasn’t for them.

The café is a key part of Fruitmarket. We are looking for an efficient and flexible colleague with the ability to support a strong offer that delivers against ambitious financial targets while providing an excellent visitor experience.

Curatorial Assistant

Full-time, Fixed Term (12 months)
Salary £24,171 – £25,225 per annum (Band 7)
Plus generous benefits package
Hybrid / flexible working

About the role

We have a unique opportunity for a highly organised and motivated individual to join our Collection and Research department.

If you have a strong interest in surrealism or international modern art, with excellent communication skills and great attention to detail, then we would love to hear from you.

You will be working with the team to deliver a touring exhibition of Surrealism drawn from the National Galleries of Scotland collection to China in February 2024, and potentially to other venues in China and the Asia Pacific region thereafter.

There will also be an opportunity to contribute to the wider working of the Modern & Contemporary team within the Collection and Research department. You will assist with the research and delivery of the programme of modern and contemporary exhibitions and collection displays including Artist Rooms, collections research, loans, acquisitions, digitisation, and interpretation.

The difference you’ll make

In all that you do, you’ll support the Project Team to deliver the touring display of Surrealism to China. Reporting to the Director of Modern and Contemporary Art, your duties will include:

– Assisting curatorial colleagues with the organisation, administration, and delivery of the programme of modern and contemporary exhibition and collection displays.

– Undertaking directed research into the collection, potential acquisitions, due diligence, and other relevant requests.

– Collecting and collating relevant information for project reports, evaluations, KPIs and assisting in tracking budgets.

– Assisting in preparing leaflets, wall texts and labels, and other public information for print and website.

– Scheduling and attending meetings along with minute taking.

– Liaising with touring and external partners.

– Filing, and archiving project information.

– Creating and updating acquisition and loan records.

– Answering enquiries from the public, including preparing for and assisting with onsite research visits. 

Who we are looking for

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– A strong interest in and knowledge of Surrealism or international modern art.
– Excellent organisational and administrative skills, including the ability to prioritise work effectively and make accurate decisions under pressure to tight deadlines.
– Excellent written and verbal communication skills.
– Meticulous attention to detail and high level of accuracy.
– Ability to take the initiative.
– Excellent IT Skills – proficient in MS Office.
– Ability to work as part of a team and develop and maintain effective working relations with a broad range of people, internally and externally.

It would also be nice if you have:

– A degree or equivalent in an aspect of modern or contemporary art.
– An interest in and knowledge of Scottish modern and contemporary art.
– Previous experience of working in a gallery or museum environment.
– A working knowledge of Mimsy or other museum systems.
– A working knowledge of Chinese, spoken and written.

For more information, please see the attached document or visit our careers page.

The closing date for completed applications is 12 noon on Monday 19 June 2023.

Moorings Officer

Scottish Canals is looking for a full time Moorings Officer to join our team.

Scottish Canals is responsible for over 550 leisure, commercial and residential moorings across 4 canals. We are seeking a friendly, confident and motivated individual to join our moorings team and work on one of Scotland’s national treasures.

The Moorings Officer will play a critical role in the day-to-day operation of our moorings portfolio which generates approximately £785,000 annual income.

The Moorings Officer will provide a high level of customer service, working with colleagues across the business to deliver moorings KPI’s and business objectives, supporting the Moorings Manager on moorings-related activities including sales, compliance and development of new moorings for leisure, residential and business users.

The Moorings Officer will provide regular ‘on the ground’ Scottish Canals presence at moorings locations across the canal network, carrying out routine inspections, liaising with residents and working with SC colleagues across the business to identify and resolve customer issues.

Regular visits to the Caledonian and Crinan Canals will also be required.

Access to an appropriate vehicle is essential.

This is a permanent role offering £26,700 per year.

Scottish Canals also offers a generous annual leave entitlement, enhanced company sick pay, discounted shopping vouchers and a contributory pension scheme.

Curator

Gairloch Museum is inviting applications from experienced, enthusiastic museum professionals to lead us forward into a new era after a challenging, but ultimately highly successful, community-led redevelopment project. ‘Our Land, our People, our Story’ achieved our relocation to a repurposed Cold War bunker. The transformation culminated in the award of the prestigious ‘Art Fund Museum of the Year 2020’.

As the centre for historical and genealogical study in Wester Ross, we offer in-person and online events, activities and outreach all-year-round for visitors, residents, schools and community groups. Our new curator will have the expertise, commitment and interpersonal skills to develop our cultural heritage resources, taking full advantage of our expanding collection, library and archives and the support of a strong staff team of pro-active employees and volunteers.

Housekeeper (Glengoyne)

Housekeeping Opportunity!

We currently have an opportunity for an experienced, hardworking and reliable individual to join the Glengoyne family in the role of Housekeeper. As part of our small team of Housekeepers, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience!

So… if you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you! We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team. The day to day activities will include full cleaning of the visitor centre and staff office areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors.

This role will be offered on an annualised hours basis. In practical terms it is anticipated the role will be based on an average of c.24 hours per week. Expected working hours would however need to cover between 6.30am to 12.30pm on a ‘c.5 from 7’ day rotational basis.

As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who are flexible in their approach. Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the hours required and the flexibility needed, it is anticipated that applicants need to live within commuting distance to the Distillery and ideally with their own transport given the remote location and the hours to be worked. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Visitor Services Assistant – Administration

JOB PURPOSE

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

Department specific – visitor services

• Embody the Trust’s values;
• Provide excellent customer service and care to all staff, visitors and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Cash handling experience
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral);
 Must be diligent and accurate with excellent eye for detail;
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.
 Current driving license

Desirable
 Previous experience providing administrative support to a number of different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Estate Worker – Maintenance

JOB PURPOSE

To undertake proactive and reactive maintenance matters throughout a number of sites in the North East of Scotland. Ensuring the continued conservation and development of the buildings and infrastructure to a high standard; allowing the smooth running of the visitor attractions, adjoining properties and surrounding environment.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Undertaking day-to-day maintenance at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall sites to the high standard expected by the Trust, including but not limited to:
• Painting (external and internal)
• Skilled joinery work (external and internal)
• Basic plumbing repairs
• Fence, wall and building repairs
• Refurbishment work to residential properties
• General DIY
• General site work

2. Ensure all activities undertaken are compliant with the property’s Safe System of Work and Emergency Procedures.

3. Demonstrating self-motivation, organising, planning and prioritising, along with good time management.

4. Key holder for multiple sites.

5. Undertaking such other reasonable duties as may be required from time to time to ensure the smooth running of the sites, as required by the Operations Manager.

This role is not one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

 Full driving license valid for driving in the UK.

Desirable

 Current first aid certificate.
 Domestic Legionella Risk Assessment Training.
 Portable Appliance Testing Certificate.

Experience

Essential

 Solid demonstrable experience in executing a wide range of maintenance trades to a high standard.
 An eye for detail and finish.
 Competence in lone working.
 Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
 Experience in producing estimates for set pieces of work.
 Experience of working within a budget and timescales.
 Ability to be proactive and use initiative.
 Competence at working from heights on ladders or scaffolding as necessary.

Desirable

 Experience of working in a multi-site role.
 Experience working on listed buildings.
 Understanding of traditional building skills.

DIMENSIONS AND SCOPE OF JOB

People Management

 Currently no line management responsibility but needs to be able to deal politely and courteously with all customers, guests, colleagues and tradesmen/contractors.
 Ability to work with and motivate volunteers when necessary.

Finance Management

 Is not a budget-holder.

Key performance indicators and targets

 The ability to provide cost effective high quality maintenance in accordance with the targets of each individual site.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Supervisor – Events

Brodie Castle is set within a 75 acre “policies” estate, it is the ancestral home of the Brodies of Brodie and consists of a number of listed buildings including the main 16th century Z plan Castle, stables, walled garden, gate houses and gardeners bothy, as well as a number of estate houses currently used as holiday lets. The Castle consists of dressed rooms used as a guided tour visitor experience and houses a collection worth over £6m. Within the Castle is the main catering outlet and retail facility as well as housing the main estate offices. There is also the Lairds wing, a luxury 7 bedroom holiday let within the Castle.

The wider estate consists of a nationally significant designed landscape with Victorian Shrubbery, tree lined avenues, commercial forestry, agricultural land and mature mixed woodlands surrounding a manmade lake. Within the old walled garden is a Playful Garden, consisting of imaginative play area, formal gardens and the national daffodil collection. This area is served with separate catering and retail facilities.

JOB PURPOSE

The Visitor Services Supervisor – Events will develop and drive a calendar of in house and third-party events to increase visitor numbers, generate income and deliver educational and engaging family events across the site.

They will also develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) working closely with the F&B manager to maximise income across these bookings.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for functions and events, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Hospitality & Event Management:
o Develop and promote – in conjunction with the Visitor Services Manager – a program of special events that demonstrate a “return on investment” to contribute to the property’s financial sustainability as well as generating visits.
o Undertake direct and indirect interaction with corporate/private-hire clients, third party events companies and those attending events; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
o Lead interaction with couples and corporate/ private-hire clients regarding the booking process and ensure that efficient arrangements are made for the property for weddings, events, and corporate/private hire.
o Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and events with the advice and support of specialist/advisory staff and volunteers.
o To act as Duty Manager on a shared basis, which will involve weekend and evening work.

• Planning and operational delivery:
o In conjunction with the Operations Manager and VSM, create and deliver a strategy to achieve specific financial and reputational objectives.
o Continue to expand and develop the ongoing three-year event plan and work towards annual venue specific income targets for commercial private hire functions.
o Maintain and record all communications pertaining to all functions and events.
o Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events.
o Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
o Ensure that access arrangements to the Castle (in particular) are coordinated with the Visitor Services Manager – Visitor Experience & Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and management, and buildings repair and maintenance on the advice of its specialists (e.g. Conservators, Curators, Building Surveyors).

• People management:
o Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
o Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
o Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensure the safety of staff, volunteers, visitors and others.

• Business Management & Administration:
o Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
o Ensure that the administration activities for Weddings, corporate/private-hire business and Events at the property are carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety, finances, exchange of contracts and general correspondence/record-keeping etc.

• Health, Safety & Environmental (HS&E) Management:
o Demonstrate responsibility and accountability for H&S relating to Corporate/private-hire business and Events, embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
o Demonstrate responsibility and accountability that Corporate/private-hire business and Events are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Previous experience of working in a visitor/heritage attraction – ideally including supervision of staff and/or responsibility for specific activities
• Event Management experience demonstrating organisational and coordination skills
• Sales experience with the ability to negotiate effectively
• Strong personal belief in the value of excellent customer care with the ability to translate this into actions
• Excellent team-worker with the ability to work constructively between different teams, and lead/motivate others
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands
• Excellent interpersonal and communication skills combined with confidence in dealing with a wide range of internal and external customers
• Hard working with a keenness to work flexible hours including evenings and weekends
• The ability to think and act quickly when confronted with emergencies
• Competent user of Microsoft Office products
• A willingness to work with and support other departments as an when the need arises

Desirable
• A formal qualification in Hospitality or Event Management
• Demonstrable experience of delivering high quality service within a performance indicator environment.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Regional Volunteer Coordinator

JOB PURPOSE
The Highlands & Islands region is a large and diverse region with 26 properties, 6 National Nature Reserves, 16 Islands and the UKs only dual UNESCO world heritage site. As such the range of volunteering opportunities is large and complex. This job exists to ensure that the volunteering needs across the region are managed and supported; implementing innovative and effective volunteering initiatives which complement our national approach to volunteer management and development, are in line with volunteering good practice and are of the highest standards. Taking direct management of the regional conservation volunteer group whilst also supporting the individual properties in volunteer recruitment and retention.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Proactively guide and advise regional/property staff at all levels on the operational aspects of volunteer involvement, enabling them to recruit, support, develop and motivate volunteers effectively, in accordance with all national volunteering guidance and systems.

• Work closely with other managers across the Region and in collaboration with the central lead for volunteering to design and deliver a programme of Volunteering, which helps to deliver the operational needs of each property.

• Directly manage the Highland & Island Conservation Volunteer group, group volunteering work programme and associated budgets.

• Support and grow the number of volunteer work parties at properties across the region.

• Instil a Health & Safety culture across the volunteering programme, ensuring all risk assessments, training and H&S paperwork is up to date and provided to volunteer work parties and that the volunteers work within this to reduce risk of incidents and accidents to volunteers, employees, and visitors.

• Develop external partnerships with a range of local, regional, and national organisations to aid in the recruitment and retention of volunteers,

• Ensure all volunteering hours are recorded and reported annually as part of funding and internal requirements.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications & Experience
Essential

• Qualification in volunteer management or relevant experience
• Comprehensive understanding and knowledge of volunteering innovation, best practice, and sector standards.
• Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across a department or organisation.
• Demonstrable use of Project Management Frameworks.
• Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
• Ability to build and manage effective and productive stakeholder and partnership relationships.
• Strong skills in identifying and analysing problems, issues, and areas of improvement, working collaboratively to develop creative strategies and solutions.
• Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.
• Ability to be proactive, use initiative and work independently.
• Ability to balance a strong focus on achieving successful outcomes with the need to empower, enable, motivate, inspire and develop others.
• Working with volunteers in a management capacity.
• Experience of working in the charitable sector or in a volunteer-involving organisation.

Desirable
• Good training, facilitation, and coaching skills; ability to enthuse and inspire and increase others’ confidence.
• Experience of working in a customer-focused environment.

DIMENSIONS AND SCOPE OF JOB

Scale
This role is working across the entire Highlands & Islands region. As such, this requires frequent travel throughout the mainland properties and also to the 16 islands (Canna, Fair Isle, St Kilda, Mull, Iona, Unst). Highlands & Islands consist of 26 properties in total, 6 National Nature Reserves, the UKs only Dual UNESCO World Heritage site, 33,500 hectares of land and over 170 cultural heritage designations. Across the region there are in the region of 200 active volunteers with numbers having substantially fallen post covid. This role is responsible for increasing the numbers of volunteers within the region to pre pandemic levels and beyond.

People Management
Although the role has no direct employee reports, it is directly responsible for the Highland & Island Conservation Volunteer group and management of it. Total current volunteers in the region are approx 200. The role will work closely with the National Volunteering Consultant within the People Department.

Finance Management
 Management of the regional volunteer budget along with project budget where designated.

Tools / equipment / systems
 Describe any specialist tools / equipment / systems that this role is required to use.
 Uses CRM and CoreHR for volunteer management.
 User of finance system to process purchase orders and invoices.
 Must be able to drive and be happy to travel by car, ferry, bus, and aeroplane with frequent overnight stays.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope

Lind & Lime Tour Guide

Lind & Lime Tour Guide

ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 has already proven to be a very exciting year at Muckle Brig as our Lind & Lime Gin distillery on Coburg Street continues to grow. This has greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we welcome visitors for weekly tours. The feedback and response to these tours has been superb.

In the time since we opened, the distillery space has also accommodated festival launches, private events and supper clubs with some of Edinburgh’s top restaurants. We have a fantastic venue here, and we want to grow its reputation across the city.

Moving forward, the Port of Leith Distillery will open soon. This is intended to become a major new tourism landmark in Edinburgh. We’d better start planning the launch parties!

The role:

We’re looking for a passionate, super friendly, outgoing and enthusiastic Tour Guide with excellent multi-tasking skills to join our gin, whisky and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:

• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Retail shifts on rotation in our LEXCO Shop
• Weekly and monthly stock takes across Tour and Retail stock
• Fulfilling online retail orders for collection and posting
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS
• £22,000 per annum
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

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