Part Time

The post requires excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands. The postholder must be a competent user of Microsoft Office, demonstrate a high level of confidentiality and be reliable and flexible.

Proven proficiency is required in the following:
• Financial reporting/budget control/bookkeeping
• HR administration/recruitment
• Supervising, communicating and supporting staff
• Merchandising and cost effective stock management
• Written and verbal communication with all stakeholders
• Accurately inputing data
• Daily office administration including utilities contracts, equipment hires, updating procedures & policies

Desirable knowledge/experience:
• Experience working in a visitor attraction/tourism business or similar
• Experience working in the HR sector with employment law knowledge
• Competent user of Xero or similar accounts software
• Competent user of Electronic Point of Sale software and online booking systems
• Sales, meeting targets and analysis skills

This post is for an average of 4 days a week with
flexible working to cover some weekend days.
Salary: £22—24K (pro rata) depending on experience
Closing Date for Applications: 23 August 2021
Start Date: early October

Please apply in writing complete with CV to:
curator@gtm.org.uk

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 13th August 2021.

About Us
Dynamic Earth is a unique and iconic visitor’s attraction; it is like nothing else on Earth. It’s a chance to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. You’ll be embarking on the interactive adventure of a lifetime – the lifetime of our planet. This means that you will be working in an exhilarating, interesting and engaging work environment.

Requirements
We are currently recruiting friendly, outgoing and enthusiastic staff to work within our visitor attraction. This position is to assist within the exhibition guiding visitors through their journey, presenting factual scientific information whilst engaging with visitors to meet Visit Scotland’s 5 star standards. Applicants must also be available to work weekends and weekdays, as shifts are variable dependant on our daily opening/closing times. These roles are permanent with a 6 month probationary period.

Responsibilities
• Welcome and orientate guests throughout the tour,
• Present factual information on earth sciences to groups of visitors
which accurately represent and brings to life key messages within
the exhibition,
• Handle customer enquiries and complaints in an efficient and
friendly manner applying a very proactive customer focused
approach,
• Maintain a high standard of punctuality and personal appearance,
• Ensure that all public areas are tidy and presentable at all times.

Qualifications/Experience
• The ideal candidates will be enthusiastic, warm and friendly, with
excellent verbal communication skills and a genuine interest in
working with people.
• A positive attitude is essential plus the ability to keep visitors well
informed while adhering to operational procedures.
• An interest in earth sciences would be an advantage but is not
essential.
• Previous experience in working and engaging with the public is
also advantageous.

Benefits
• Limited complimentary entry to Dynamic Earth for family and
friends
• Free staff car-parking
• 25% Discount in the Natural Selection Gift Shop
• Subsidised meals from the Food Chain Café
• Free entry to ASVA member Visitor attractions (subject to
conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel
• Staff canteen (complimentary tea, coffee, bread)
• Staff Excellence Award – High street vouchers
• Matched company pension contribution of 5%
• Confidential advice-line through Health Assured
• Dynamic Earth branded workwear supplied

Please apply with your CV & Cover Letter setting out why you think you are the best person for this job to graeme.haldane@dynamicearth.co.uk.

Closing Date: Friday 6th August 2021

Hours: Zero Hours Contract
Duration: Permanent
Pay: £9.58 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 150-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

Our Security team ensures a safe environment for visitors and staff of this iconic vessel and provides 24-hour surveillance of the ship and its artefacts. We are now looking for a Security Officer to join the small, friendly team on board Britannia.

You will present a smart, professional, alert and visible security presence to staff, visitors and clients alike. You will ensure their safety, as well as the safety of the Yacht and its artefacts, by monitoring the CCTV, controlling access through the entry gates and by patrolling the ship. You will also be expected to receive deliveries, deal with lost property and respond to emergency situations on board.

Another important aspect of the role will be to assist visitors with any queries they may have, either face-to-face whilst patrolling the ship, or via the telephone. Therefore, good communication skills and a warm friendly attitude are a prerequisite. Previous experience working in the Emergency Services, Armed Forces, or a similar role with transferable skills, is advantageous.

Hours:
Regular hours to cover holidays, sickness and the additional cover required for evening events. This would approximately equate to twenty 12-hour and fifty 6-hours shifts per year.

12-hour day shifts (07:00-19:00), 12-hour night shifts (19:00-07:00), 6-hour back shift (18:00-23:59).

Company benefits include:

-6.6 weeks pro rata annual holiday entitlement.
-Enhanced long service holiday entitlement.
-Generous company pension.
-Life assurance.
-Performance and loyalty payment scheme.
-Complimentary tickets to The Royal Yacht Britannia.
-Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
-Free car parking at The Royal Yacht Britannia.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Security Officer to: recruitment@tryb.co.uk or postal applications to:

Ian Sutcliffe
Health, Safety & Security Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Monday 2 August 2021

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

This is an exciting and busy time for The Black Watch Castle and Museum. We are delighted to be hosting the D-Day: Soldiers of Sacrifice sculpture throughout the summer. The sculpture is a tribute to the 4,414 Allied servicemen who were killed in the first 24 hours of D-Day. We are looking to recruit an enthusiastic person to engage with our visitors and deliver art & crafts sessions during our Soldiers of Sacrifice display.

We will provide you with paid experience in the museum, the opportunity to see behind the scenes of all the different areas of work a museum has and the chance to learn new skills that will benefit you in a museum profession or another career. This role could suit someone looking for a summer job or thinking about a change of career.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that holiday cottages are cleaned and maintained to the highest standards, to make the property the best possible place to visit. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) 6th August 2021.

Contract type: 2 years fixed term – 0.6 FTE (22.5 hours)
Department: Learning
Reporting to: Learning Manager for Schools, Young People & Families

The Learning Programme Producer – Young People will work within the Learning team to deliver a highly engaging and creative programme to new and existing audiences.

Role profile
The Learning Department develops an ambitious programme of opportunities to learn more about design and how it impacts our everyday lives; our programmes aim to inspire and delight visitors of all ages.

Led by the Head of Learning, the department programmes across a wide-ranging audience – from toddlers to academics and all that is in between. We offer an engaging and exciting programme of events, tours and workshops inspired by design, our building, and exhibitions.

Key to our approach is our Young Peoples Programme – co-designed by our Young People’s Collective (YPC), a group of 14 to 24-year-olds from across Dundee, some of whom have been involved since 2017. The programme offers diverse, forward-thinking, and relevant opportunities to young people, as well as a programme out with school and college hours specifically to help young people develop new design-related skills and interests and get involved with the Museum.

The Department consists of a Learning Manager for Schools, Families & Young People a Schools Development Officer, a Creative Programmer, a Families Producer, a Communities Producer – Access & Inclusion, a Learning Programme Co-ordinator, a Digital Learning Co-ordinator and a Learning Assistant (Intern).

Flexibility – Willingness to work evenings, weekends and holiday periods as the learning programmes demand and when required. To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above.

Duties and Responsibilities
– Coordinate and facilitate weekly YPC meetings – currently on Thursdays between 4.30-6.30pm
– Working with external partners actively seek to encourage new membership for YPC including those identified as NEET
– Co-design training and development of Young Peoples program and ensure that YPC voices are heard and acted upon
– Onboarding of new members – ensuring all are familiar with a range of policies, e.g. Code of Conduct
– Working closely with the Digital Learning Co-ordinator and colleagues in Audiences and Media prepare social media posts relating to the YP programme
– Author, commission and edit information relating to the YP programme – e.g. blogs, articles, press releases etc.
– Work with Philanthropy and Partnerships and Manager to deliver written applications to funders for YP projects
– Working closely with HoD, support YPC members on V&A Dundee’s Board
– Coordinate and support YPC to gain Saltire Award for their contribution to the museum
– Devise and develop a bespoke, co designed programme of opportunities led by the needs and interests of the YPC membership
– Represent the Museum at networking events, including talks for sponsors, funders etc. and attend regular meetings with external partners/collaborators
– Co-design national partnership opportunities for Young People e.g. Young Scot
– Collaborate with colleagues across the Museum to ensure young peoples’ voices are heard and acted upon
– Experience of devising community engagement projects for the under 25 s with a range of external partners and youth leaders
– In collaboration with YPC, engage and commission designers, artists, creative practitioners to contribute to the YP programme
– General administration of YP programme – including budget tracking and invoicing
– Working with partners locally and nationally to develop opportunities for young people across the museum sector
– Actively promote equality and diversity in all aspects of work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with dignity and respect, and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity
– Deal with any other duties as deemed necessary by the Head of Department/Manager

Person specification
– Educated to degree level or equivalent in a related subject area e.g. art & design, design technology, heritage, the arts, youth work or community engagement
– Experience of devising, co-ordinating and delivering a range of creative programmes for young people in a museum, gallery, community organisation or similar cultural setting
– Experience of co-designing, writing and developing engaging resources for and with young people
– Excellent communication and interpersonal skills and the ability to thrive in a busy environment and maintain patience and empathy when working under pressure
– Experience of financial administration relating to budgets
– Excellent IT skills and up to date knowledge of digital platforms and social media and experience in delivering on digital platforms and creating digital content/resources
– Ability to work independently and creatively as part of a team and to establish good professional relationships with colleagues and external partners
– Efficient time and work management, ability to work on multiple projects and meticulous attention to detail
– Up-to-date knowledge and understanding of government policies and legislation relating to and young people – including Child Protection, Health & Safety and The Equality Act and knowledge national Young People initiatives, e.g. The Promise
A lively interest in design and understanding of V&A Dundee and a passionate belief in its mission

Please include up to 250 words detailing why you would be suitable for this role.

V&A Dundee is committed to equal opportunities and welcomes applications from all sections of the community

Thank you for your interest in the post of Evening Tour Steward with Historic Environment Scotland, based at Urquhart Castle. This is a fixed term and pensionable appointment for August 2021 with shift patterns between 5.00pm and 8.30pm.

National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds a collection of objects of national significance and is on the site of the Lady Victoria Colliery, built in the 19th Century, in Newtongrange, Midlothian.
The museum offers a wide range of activities and events to a diverse audience of local, national and international audiences. The visitor experience includes access to the collections through tours and exhibitions, an award winning education programme and an inviting shop and café area.

PURPOSE OF POST
To assist in the café of the National Mining Museum Scotland, which will include; preparation of and serving food, creating menus, assisting with orders and stocktake. The post holder will be part of the front of house team and the role will be customer facing, which will require a high standard of customer service and engagement.

KEY RESPONSIBILITIES

1. Act as a front of house server for the café and in-house functions; includes preparing hot drinks and serving food.
2. Be customer focused at all times; approachable and quick to exceed expectations in fulfilling customer needs.
3. Ensure that customers receive a prompt and efficient service and expectations are met.
4. Ensure that food storage areas are maintained in accordance with the museum’s Food Safety Management System, Healthy and Safety and Environmental policies and procedures.
5. Adhere to the museum’s Food Hygiene, Health and Safety and Environmental policies.
6. Adhere to cash handling and the museum’s financial regulations.
7. Assist in the preparation and cooking of menu items as set out in the daily menu.
8. Assist with café stock taking when required.
9. Ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards.
10. Assist with food orders.
11. Cleaning duties including keeping café, serveries and kitchen clean and tidy at all times, in accordance with required standards.
12. Be a team player, assisting other team members when necessary.
13. Flexible working required and ability to work weekends.
14. Be aware of locking up and security procedures on site and other regulatory policies such as health and safety and fire regulations.
15. Be available for training updates on food hygiene standards and similar areas when required.

PLEASE SEE FULL JOB DESCRIPTION AND PERSON SPECIFICATION FOR MORE INFO. APPLICATIONS SHOULD COMPLETE THE NMMS APPLICATION FORM AND RETURN IT TO marketing@nationalminingmuseum.com

Thank you for your interest in the post of Evening Tour Steward with Historic Environment Scotland, based at Skara Brae. This is a fixed term and pensionable appointment for August 2021 with shift patterns between 4.30pm and 8.30pm.

Working within the Orkney and Shetland district team, you will be involved in delivery of evening tours to visitors as part of a small evening cohort over five days. You will have opportunity to work within other areas of the visitor centre as part of the evening rota, including in the shop and admissions spaces.

This is a fixed term, part-time and pensionable appointment for 4 Months with the possibility of extension to 6 months.
Reporting to the Head of Retail & Product Licensing and working as part of a retail team responsible 74 heritage attractions in Scotland, this is key role in the retail management team.

You will be responsible for the seamless running of our back-end retail operation, with particular responsibilities in the areas of stock management and financial reconciliation. You will ensure that retail products appear in the right store at the right time and in the correct quantity, through management of the Merchandising and Warehouse functions. The right information is key to our business; therefore, you will ensure that the correct reports and analysis are required.

Please read the full job description & person specification before applying via our website.

The Visitor Experience Team Leader will lead and co-ordinate the day-to-day visitor operations within Hunterian venues to ensure an environment that is engaging, secure and provides an excellent visitor experience. They will have responsibility for the smooth operations of The Hunterian venues managing and motivating up to 30 team of Visitor Experience Assistants to meet public expectations and standards in a major visitor attraction, achieving the strategic themes and purpose of The Hunterian through a proactive and consistent attitude to the visitor experience. Primary objectives will be championing enhanced visitor engagement, ensuring that visitors have an enjoyable, safe and inspiring experience and that of the security of the Collections.

Main Duties and Responsibilities
1. Responsible for assisting the Visitor Experience Manager in the planning and organising of work and maintaining reasonable staffing levels to deliver the required service. This includes updating work schedules; reporting attendance; communicating targets, appraisals and dealing with any issues as they arise.
2. Building positive relationships with visitors and to pro-actively manage all visitor experience. Build positive and proactive relations with colleagues in other departments within the University to offer a 4* visitor experience.
3. Bank all monies taken from till sales and organise safe storage and uplift to bank.
4. Assist in carrying out all safety procedures as needed and in accordance with established University legal obligations and practices. Lead on the emergency evacuation procedures, as required, for the safety of all visitors, staff and students. Maintain up-to-date First Aid certification, in order to meet the statutory requirements placed upon all public visitor attractions.
5. Oversee the induction of new staff members into the workplace in line with Hunterian Visitor Experience induction and probation processes with regular monitoring and evaluation to support the Visitor Experience Manager.
6. Supporting the Visitor Experience Manager in maximising the Visitor Experience Assistants contribution and further their personal development.
7. Managing the informal stages of the capability policy where performance issues have been identified, to allow staff to perform effectively and achieve their potential. This includes giving regular feedback on performance and bringing concerns to the attention of the employee with the aim to resolve issues quickly and effectively as possible to allow the Visitor Experience Manager to identify necessary improvement plans.
8. Monitor and manage staff attendance and the informal stages of the attendance improvement process, escalating to the Visitor Experience Manager for formal action
as required.

Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential
A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. OR Scottish Credit and Qualification Framework level 5 or 6 (national 5 or 6, Scottish Vocational Qualification Level 2 or 3) or equivalent, and experience of personal development in a similar role.
A2 Good working knowledge of work schedules, specifications and safe working practices within a museum focused environment.
A3 Knowledge of Health and Safety regulations relative to Risk Assessments.
A4 ILM in Team Leading or demonstratable experience in a similar role.

Skills
Essential
C1 Ability to plan and schedule the workday, weeks and months ahead with the ability to respond to changing environments or customer needs.
C2 Ability to communicate clearly, clarifying requirements and responding to customers, staff members and contractors i.e. verbally, email and telephone.
C3 Excellent listening skills with the ability to relay information from management to your team accurately to ensure the correct message is received.
C4 Good people management skills, i.e. the ability to manage, motivate and lead a team; ability to delegate duties in line with demands arising.
C5 Effective planning, organising and prioritising i.e. work schedules, departmental training, rotas, events, O/T, workloads.
C6 Excellent time keeping and ability to adhere to operational timescales.
C7 Excellent Customer Care Skills with a commitment to providing a quality service.
C8 IT Skills including Microsoft Office packages (word, excel, outlook).
C9 Initiative and judgement to independently solve routine problems, which may occur in the course of duties with limited recourse to senior colleagues, i.e. customer complaints, competency issues, however with the ability to identify when to escalate as, required.
C10 Ability to deal professionally with challenging situations including difficult conversations to achieve satisfactory resolution.
C11 Ability to work as part of a team.
C12 A willingness to further develop knowledge and skills and undertake training for continuous professional development.
C13 Demonstrate a flexible approach to the role.
C14 First Aid Certificate.

Experience
Essential
E1 Ability to demonstrate the competencies required to undertake the duties associate with this level of post having acquired the necessary knowledge and skills in a similar role with qualifications above or necessary experience of personal development in a similar role.
E2 Experience in monitoring quality and operational standards.
E3 Experience of leading teams.

Desirable
F1 Previous experience as Museum Team Leader in large complex organisation.

Dimensions
Assisting in the supervision of a Visitor Experience team of circa. 25 Visitor Experience30 Museum & Gallery Assistants deployed between the Hunterian Museum & Hunterian Art Gallery.
To ensure that all visitors are provided with a courteous welcome and the assistance they require, whilst ensuring the integrity and security of the museum collections and facilities during opening times.
Opening the museum to visitors during advertised hours, in line with the approved procedures.
Recording and monitoring visitor/user figures.
Responding to museum and tourism enquiries, by person or telephone. Maintaining the security and integrity of the museum collections and facilities. Assisting with museum special events and educational activities
Ensuring the readiness of facilities for museum bookings, activities and events. Sale of tickets for temporary exhibitions, and for entry to the Mackintosh House.

Job Features
Planning and Organising
On a day to day basis manage work schedules and rota for the team of Visitor Experience Assistants on a daily basis.
Prioritise workloads in response to business needs within expected timescales.
Plan own working time for the induction of new staff members; carrying out informal return to work discussions following absence and training of new staff members. Responsible for training of staff and inductions.
Manging informal stages of performance issues on day-to-day basis.

Decision Making
Prioritise workload to achieve the best service with resources available, using initiative to delegate workloads, i.e. staff shortages, University events out of hours and assess where overtime may be required.
Respond to service requests and decide on remedial action for customer complaints.
Undertake risk assessments on a daily basis and evaluate what resource/staff is required.
Conduct training analysis and evaluate the training needs of the staff member.

Internal/External Relationships
Internal customers
Outside contractors e.g. Securitas, Constantine
Staff – immediate and wider team
Supervisory colleagues
Visitor Experience Manager
Business Support Team
Department management team

Problem Solving
First point of contact for Museum & Gallery Assistants, departments and building users to identify and resolve issues, queries and problems relating to the museum & art gallery.
Resolve problems independently using initiative and training/experience i.e. dealing with challenging situations.
Emergency response and risk assessments.
Staff related issues including attendance, performance and interpersonal relationships on a day to day basis.

Other
Have the commitment to delivering an excellent service to students, customers and visitors to the museum & art gallery.
Have a good sense of professionalism and ability to lead by example.
Have an understanding of the need for and support staff through change in the workplace.

Terms & Conditions
Salary will be on the Management, Professional and Administrative Grade, level 4, £19,612 – £22,417 per annum, pro rata.

This post is offered on a part-time and open-ended basis, operating a 2 weeks rotating shift pattern, averaging 26.13 hours per week.

Previous applicants need not re-apply.

New entrants to the University will be required to serve a probationary period of 6 months.
The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.

Vacancy reference: 059886; closing date: 23 July 2021.

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

The University of Glasgow, charity number SC004401.