Part Time

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail-based role, delivering impeccable customer care through excellent inter-personal skills.
And / or
• Demonstrable experience in a catering-based role, delivering impeccable customer care and food safety standards.
And / or
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Food hygiene certificate.
• Basic cooking skills and willingness to be trained.
• Personal Licence for sale of alcohol
• Experience in storytelling and a passion for Scottish heritage and history
• A full UK driving licence
• Access to your own transport

DIMENSIONS AND SCOPE OF JOB

Scale
 The role is based in the main museum building and at Robert Burns Birthplace cottage.
 The role works across several departments: retail, catering and admissions and assisting with events and functions when required.
 The role is customer facing and the role-holder can expect that the working day will mainly be spent front of house, providing customer service to our visitors.
 There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club
 The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

People Management

• This is not a line management role
• Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
 Is not a budget holder
 Responsibility for ensuring customer payment is processed correctly, handling cash and card information

Tools/ equipment/ systems

 Will regularly use a wide range of ICT equipment including land-line phone, two way radio, email, scanner, laptop/PC, printer etc.
 Will use catering equipment including coffee machines, dishwashers, and some cooking equipment.

Key performance indicators and targets

• Catering and retail sales targets met or exceeded with margins achieved.
• Membership targets are met.
• Visitor surveys are promoted, email addresses gathered and responses recorded.
• Systems of recording all up to date: including allergens, COSSH, cleaning records, stock take and wastage.
• Visit Scotland 5-star grading maintained, and Visitor feedback survey scores

THE PERSON
We are seeking a highly motivated individual with proven experience of leading and developing marketing, communications and event promotional activity, who can adopt a strategic and commercial approach. This is a senior but hands on role and as well as leading the marketing strategy, you will work as part of the small team with our Operations Manager to ensure the smooth running of the Multiverse on a daily basis.

Essential experience and skills:

Previous demonstrable experience in a relevant field such as marketing, communications or event promotion.

· An eye for detail as well as excellent writing, editing and proof-reading skills.

· Strong interpersonal and relationship building skills.

· Proficient in the use of a range of digital platforms including WordPress, Mailchimp and Survey Monkey.

· A good understanding of social media marketing and the ability to plan and deliver general content along with targeted campaigns.

· The ability to set measurable goals, interpret data using tools such as Google Analytics and social media insights to inform decision making and show return on investment.

· Highly organised and flexible approach with previous project management experience and the ability to work on multiple projects simultaneously, within a fast-paced environment.

· Ability to use own initiative and work well as part of a small team.

· A hands on approach, with the ability to work strategically as well as execute successful delivery.

Living in the local area will be an advantage. Advanced MS Office skills including Word, Excel and PowerPoint. Knowledge of contact database management and/or E-CRM systems would also be desirable.

OUTLINE & MAIN OBJECTIVES OF THE ROLE
As a senior member of the Executive Team and working closely with our Operations Manager, this hands on role will be responsible for the successful development and implementation of CMT’s vision for marketing and promoting Crawick Multiverse as a unique destination, visitor attraction and outdoor venue.

Encompassing two main areas of Marketing and Communications; and Event Co-ordination; your main objectives will be to:

· Lead on the effective marketing and promotion of the Multiverse to existing and new target markets and audiences.

· Develop relationships and collaborations with a range of potential partners, visitors and hirers of the Multiverse.

· Drive an increase in footfall and business development opportunities for the Multiverse.

· Contribute to income generation targets to assure the financial sustainability of the Multiverse.

SPECIFIC RESPONSIBILITIES & DUTIES
MARKETING & COMMUNICATIONS
Provide day to day management, implementation and delivery of all marketing and communications activity in line with the strategy and vision of the Trust, ensuring that brand guidelines are followed and adhered to.

Oversee and be accountable for the agreed marketing budget.

Working with external suppliers when required, managing marketing activities including advertising, copy writing, photo and film briefs, print and production in order to increase footfall and improve brand awareness and reputation.

Proactively target new audiences, user groups and markets with the aim of increasing visits and improving our commercial performance. Contributing to identifying other appropriate actions to increase income and reduce cost.

Development and implementation of a digital strategy, with a focus on the delivery of informed, engaging and fun content, which reflects the intrigue and uniqueness of the Multiverse.

Develop and promote dynamic and engaging content across social networks (including but not limited to Facebook, Twitter, Instagram and LinkedIn) through regular social media updates and innovative digital marketing campaigns.

Provide guidance and training to our Visitor Service Team to assist with social media posts and responses. Ensuring effective communication with followers, timely responses to queries and monitoring of comments and reviews to support the positive reputation for Crawick Multiverse.

Working with our website support partner, manage the Trust’s website including maintaining, updating and uploading website content. Maximising search engine optimisation; understanding measurement and data analysis of reach and impact.

Manage all website, social media and database/CRM platforms, ensuring compliance with GDPR and all other relevant requirements.

Lead on copywriting and proofing of all marketing materials, including editorial and content for social media and newsletters; design and content for advertising and signage. Working with team members and liaising with printers, designers, media and advertising companies, as required.

Be the primary contact for filming requests, photographers and media visits to Crawick Multiverse.

Work closely with our PR consultant to maximise media opportunities; deliver a fast and accurate response to media enquiries; approve press releases; and manage budgets.

Monitor and evaluate analytics and provide regular reports on effectiveness of all marketing activities and maintain good internal communications.

Develop and maintain up to date and accurate contact databases.

Ensure effective internal and external communication, including management of a shared calendar.

EVENT CO-ORDINATION
Work closely with the Trust’s Event Services strategic partner, to co-ordinate an annual programme of events and activities at the Multiverse.

Act as a first point of contact for all event enquiries and potential hires, liaising closely with external and internal colleagues, to ensure a co-ordinated approach and timely response.

Assist with the organisation and smooth running of events and activities on site, co-ordinating the planning, delivery and promotion of events.

Maintain details of local advertising sources, online listings and What’s On opportunities and upload details of events and information to these to ensure maximum exposure, as appropriate.

Work with our Event Services partner and Visitor Services Team at key events.

GENERAL
Work closely with the Operations Manager and Visitor Services staff to support them in their roles; and to provide a co-ordinated and professional level of service to our customers at point of contact.

Act as a champion and advocate for the Trust, when liaising with suppliers, partners and stakeholders.

Be familiar with, and adhere to at all times, company policies and guidance which includes health and safety, GDPR and information security.

Co-operate with colleagues to ensure that Crawick Multiverse is a safe place to work and visit. Escalating any concerns or questions, as appropriate.

Undertake such other duties as may be required from time to time and are consistent with the responsibilities of the role.

Braemar Community Ltd (BCL) is a Scottish charity (SCO38573) and Company Limited by Guarantee (SC276254) that works to achieve the sustainable economic, environmental and social development of the community of Braemar.
About BCL’s Raising the Standard Project

Raising the Standard Project is a seven-year chapter in the wider heritage of Braemar Castle. The project has been designed to provide the facilities, resources, and expertise to protect the Castle’s important tangible and intangible heritage, to support its sustainability and to provide a platform from which future growth can occur
Braemar Community Ltd has secured funding from National Lottery Heritage Fund & Historic Environment Scotland for this £1.6M project.

BCL are now looking to appoint an Outreach Coordinator to join the project team for the delivery of Braemar Castle’s Raising the Standard project.

Purpose of the Role:
• To work alongside the Volunteer Coordinator to develop and deliver activities as described within our ‘Raising the Standard’ Activity Plan
• To engage with and support the aims of the Volunteer Strategy and Volunteer Training Plan

Application Process:
To apply for the role please e-mail a CV & Cover Letter to Activity Manager, Georgina Errington info@braemarcastle.co.uk
Closing date: 5pm Monday 1st November, 2021

Guest Services Team Member
Join our team as a Guest Services Team Member

Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts
Contract: Zero hour fixed term contract.

Salary: £8.91 per hour

A full Job Description can be downloaded from the Continuum Attractions website.

About us

Continuum Attractions is a multi-million pound company employing over 450 talented people and welcoming just short of 2m guests per year. Over 30 years we have created engaging visitor experiences that enrich, entertain and bring stories to life. We are a sustainable business with a bright future; our portfolio just keeps on growing.

Does this opportunity interest you?

Send a copy of your CV and covering letter telling us why you should be part of our Guest Services team to kday@realmarykingsclose.com

Join our team as a Tour Guide

Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a costumed Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. The role also includes assisting with private evening hire and event operations as and when required.

We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

In return, we will invest in your career. We offer:

• Free health cash plan

• Pension

• Group discounts

Contract: zero hour contract – fixed term.

The role requires flexibility with work schedule which will involve weekends and evenings as appropriate, this also includes helping out with special events and tours.

Salary: £8.91 per hour

A full Job Description can be downloaded from the Continuum Attractions website.

About us

Continuum Attractions is a multi-million pound company employing over 450 talented people and welcoming just short of 2m guests per year. Over 30 years we have created engaging visitor experiences that enrich, entertain and bring stories to life. We are a sustainable business with a bright future; our portfolio just keeps on growing.

Does this opportunity interest you?

Send a copy of your CV and covering letter telling us why you should be part of our team kscott@realmarykingsclose.com

The Balmoral Estate seeks an enthusiastic housekeeping assistant for the holiday cottages.

Applicants should be experienced in all aspects of housekeeping and be capable of meeting the high standards required.

A current driving licence is essential.

About Us
Dynamic Earth is a unique and iconic visitor’s attraction; it is like nothing else on Earth. It’s a chance to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. You’ll be embarking on the interactive adventure of a lifetime – the lifetime of our planet. This means that you will be working in an exhilarating, interesting and engaging work environment.

Requirements
Are you passionate about engaging with customers in a way to create a memorable shopping experience whilst boosting sales?

Rate of Pay £9.00 per hour over 7 days between 9:00am and 6:30pm variable.

We are recruiting for a Part Time Retail Sales Assistant/Duty Supervisor who will actively engage our guests with our 5 star service to create a bit of “Retail Theatre” by extending the Dynamic Earth exhibition into the Gift Shop.

The position will be based on a zero hour contract with full availability including weekends. The Duty Supervisor will cover for the Retail Supervisor in their absence, all hours worked as Duty Supervisor will be paid the enhanced rate of £10.25 per hour.

What does it take to be a part of our Dynamic Retail Theatre? –

• Proactively engage with customers showcasing your in-depth knowledge of Retail stock
• Increase sales through demonstration
• Present a positive attitude and professional image to customers
• Be passionate about selling and making targets.
• Price goods correctly and merchandise stock in an attractive manner.
• Keep stock clean and tidy at all times
• Maintain a high standard of tidiness and cleanliness throughout the shop
• Accurately and methodically assist with cash handling and transactions
• Use cash registers in line with company practice
• Be security conscious when handling cash and credit cards
• Maintain a high standard of punctuality, hygiene and personal appearance
• Maintain stock levels with rolling and year end stock take
• Work in a positive and constructive manner under the guidance of the Retail Manager and Supervisor

Employee Benefits
• Full uniform issued including dynamic earth polo shirts, fleece
• Complimentary entry to Dynamic Earth for friends and family. (subject to conditions)
• Free staff car-parking.
• 25% Discount in the Natural Selection Gift Shop.
• Subsidised meals from the Food Chain Café.
• Free entry to ASVA member Visitor attractions. (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel.
• Staff Canteen (complimentary tea, coffee, bread).
• Staff Excellence Award – High street vouchers.
• Company pension contribution of up to 5%.
• Confidential advice-line through Zurich Employee Assistance Program.

To Apply
If you think that this accurately describes you or if you would like to find out more please send your CV & a Cover Letter to giftshop@dynamicearth.co.uk by Friday 29th October 2021

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.
CONTEXT
Torridon is a spectacular mountain property situated within the Highland & Islands regional portfolio and includes some of Scotland’s finest mountain scenery popular with walkers, geologists, and naturalists. Torridon is a much sought-after holiday destination for visitors providing accommodation for families and organised groups through two holiday cottages and a bunkhouse situated within the property.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation at Torridon estate (as per the Trust’s Housekeeping Procedures Manual), including the following:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste
• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works, liaising with the Head Ranger to arrange necessary repairs.
• Monitor the condition of furniture – reporting any loss or damage to the Head Ranger.
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.
The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.
ORGANISATIONAL CHART
Operations Manager – North West Highlands
Head Ranger – Torridon
VSA Housekeeper
Essential:
• Sound previous housekeeping experience including:
o cleaning and presentation of areas open to the public or let for (holiday-) rental
o stocking/ordering housekeeping/janitorial supplies
• Personal commitment to high standards of cleanliness
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends
• Personal commitment to excellence in customer care
• Attentive to detail with an eye for presentation and finish
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• Excellent interpersonal skills, with an ability to get along with a wide range of people.
• UK driving licence.
Desirable
• Knowledge of the geographical location.
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team Tenement House, Holmwood House and the Weavers Cottage.
These trio of properties are a fabulous offer for tourists and locals to discover Glasgow’s heritage. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

You will welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets, operate the retail shop and control visitor entry/flow; facilitating their access and enjoyment of the sites while furthering the aims and objectives of the National Trust for Scotland.
A Visitor Services Assistant is crucial to visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Maximising our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Retail, Catering and Events activities making the property the best possible place to visit and work.

As a team member you will always provide a consistently high standard of visitor care when:

• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants, stewarding the rooms when needed along with the volunteer team.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service promoting the value of the trust membership
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety). Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative. The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
No formal qualifications are required

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable

• A passion for Scottish heritage and history
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience with EPOS system
• Previous front of house or guiding experience
• Additional languages

DIMENSIONS AND SCOPE OF JOB

Scale
This role is based across the 3 properties, but it will be mainly based at the Tenement House.
The role includes (daily) interaction with members of the public of all ages and abilities, cash handling duties and key holding.

People Management
 You will provide support to the Visitor Services Supervisor and the Visitor Services Manager as well as working close with the other members of the Visitor Services team and the property volunteer teams.

Finance Management
Share till reconciliation duties, as appointed by Visitor Services Manager

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership.
• Working as part of a team within a busy catering environment, to ensure visitors receive a 5 star service.
• Consistently presenting high quality plating of food.
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
Customer Service
• Regular interaction with members of the public of all ages and abilities.

Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Catering Manager
Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

The Purpose of the Role, Key Responsibilities, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email to workforus@nts.org.uk, or by post to National Trust for Scotland, 5 Cutlins Road, Edinburgh, EH11 4DF by Friday 29th October 2021.

Glengoyne – Housekeeper

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make all of the magic happen!

We currently have an opportunity for an experienced, hardworking and reliable individual to join the Glengoyne family in the role of Housekeeper. As part of our small team of Housekeepers, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience!

So… if you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you! We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team. The day to day activities will include full cleaning of the visitor centre and staff office areas which will ensure the Distillery is in a ‘spick and span’ condition ready for the arrival of our visitors.

It is anticipated the role will be based on an average of 18 hours per week contract with expected working hours of 6.00am to 12.00noon on a ‘3 from 7’ day basis however, this is dependent on the needs of the business and hours may fluctuate in line with consumer demand, we are therefore looking for individuals who are flexible. Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the hours required and the flexibility needed, it is anticipated that applicants need to be within commuting distance to the Distillery and ideally with their own transport given the remote location and the hours worked. In addition, given the industry and product we service, to be considered for a role, applicants must be aged 18 or over.

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Tamdhu, Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best. This is a rewarding role with a competitive hourly rate, if this role appears to be ‘right up your street’, then we’d love to hear from you…

Next steps…

To apply for this opportunity, visit our careers website (www.ianmacleod.com/careers) and search our vacancies. Click the apply now button to create your own recruitment account with us and submit your application and CV. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover letter is your opportunity to make yourself stand out from the crowd!

The closing date for applications is 26th October 2021 and it is anticipated that interviews will be held the following week at Glengoyne. We are ideally looking for an individual to join us in November 2021. Please note, we may close the application window early depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

***No Agency Contact***

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Proudly supporting the #OpenToWork movement.
Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

The Kitchen at Restoration Yard is a gorgeous restaurant in the stableyard area of Dalkeith Country Park, a beautiful 1,000 acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for a friendly individual to start immediately in our Larder helping serve our delicious range of take way food, drinks and ice cream. You will be confident and able to work independently with the ability to communicate effectively with colleagues and customers.

• Do you have barista experience?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then we want to hear from you!

As a daytime operation we offer sociable hours and have a range of full and part-time shifts to suit your availability – weekend working is essential to cover our busiest times.

Interested? To apply please email your CV and covering letter to Laura Cameron, Assistant Food & Beverage Manager at recruitment@buccleuch.com.

The closing date for applications is 28 October

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