Part Time

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

Welcoming visitors to the café and working in an efficient and knowledgeable manner

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors queries about the catering offer.

Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

Ensuring the café is fully stocked and set up daily.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

To adhere to all financial procedures to include till operations and cash reconciliation duties.

Help achieve sales targets and membership recruitment targets.

Upsell products within the café.

Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety

To ensure the site meets with the Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Thank you for your interest in the post of admissions assistant with Historic Environment Scotland, based at Stirling Castle. This is a permanent and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience at Stirling Castle working across all areas within the admissions team, including car park, admissions area and outside, with delivery of information to visitors a core part of the role.

JOB PURPOSE

To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Visitor services, catering, (including ordering, merchandising, sales targets)

Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests

Overseeing and ensuring that the sale of alcohol legislation is adhered to.

Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

Duty management and oversight/maintenance of the property

Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

Security of the Property.

Health & Safety procedures, emergency procedures, and environmental procedures.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Castle Fraser.

Castle Fraser is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

JOB PURPOSE

To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

Castle Fraser

Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Castle Fraser (as per the Trust’s Housekeeping Procedures Manual), including the following:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation and will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

changing of bed linen and towels, and making of beds

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

cleaning and providing clean laundry for each occupancy

disposal of general household waste

To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.

Assist with the administration of any repair works.

Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager

Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.

Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

JOB PURPOSE

A visit to the shop is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals.

We pride ourselves on our visitors receiving a warm welcome and having a fun and memorable experience. We are looking for friendly, welcoming individuals who can deliver a high-quality visitor experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times.

Welcoming visitors to the site and shop in a warm, friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming large groups in an efficient and warm manner.

Housekeeping duties in the shop, restocking the shelves, operating the aracade, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Assisting in the day to day running of the shop, checking off received deliveries and putting the stock away.

Wearing correct uniform, name badges, or PPE as required, maintaining personal presentation.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

JOB PURPOSE

A visit to The Woodland Café and Squirrel Hut is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals. With two food & beverage outlets there is plenty of choice to meet all our visitors’ needs.

The Woodland Café is the first place on the visitor route, it’s tall ceilings, large glass windows and developing greenery give visitors that indoor, outdoor experience. With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to those enjoying a leisurely lunch.

The Squirrel Hut, located in the adventure playground offers parents and children the opportunity to play as well as relax with a great coffee and cake or cool ice cream and summer shake.

We pride ourselves on a warm welcome, outstanding service and tasty menu, serving homemade soups, as well as hearty meals such as pasties and deliciously tasty sandwiches or summer salad bowls. We also have a variety of treats for sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees. We are looking for friendly, welcoming individuals who can deliver a high-quality visitor experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times.

Welcoming visitors to the site, café and Squirrel hut in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming large groups in an efficient and warm manner.

Housekeeping duties in the café and Squirrel hut of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Assisting in the day to day running of the café and Squirrel hut.

Wearing correct uniform, name badges, or PPE as required, maintaining personal presentation.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Contract Type: Casual
Salary: £13.76 per hour (enhanced rates of £18.35 payable for weekday evenings after 8pm and weekends)
Grade: FC05
Locations: Lochgelly Centre, Adam Smith Theatre, Rothes Halls and Carnegie Hall
Job Reference: ON000518

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role
We have an exciting opportunity to join our Technicians team within our Theatres. As this is a casual role your days and hours of working will flex to meet the business needs, and this will include weekend and evening work across our venues throughout Fife.

You’ll work as part of a team responsible for lighting design, sound production, stage management and event coordination within a theatre and conference centre environment within our venues. You will also be responsible for equipment maintenance as and when required.

To view the job description and person specification, please visit our current vacancies page on our website.

About You
You will have previous technical experience ideally from a theatre background, and you will be able to demonstrate knowledge and working abilities across lighting, sound and AV. You will be a team player who will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude. You will have an understanding of IT systems. Flexibility will be required and access to transport is necessary, as there will be travel throughout the region to provide cover at venues in OnFife.

How to Apply
To apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

Contract Type: Permanent
Grade: FCLW
Salary: £22,525.71 per annum pro-rata, £12.00 per hour (enhanced rates of £16.00 per hour for evenings after 8pm and weekend working)
Hours: 25 hours per week
Location: Lochgelly Centre
Job Reference: ON000517

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The role will include providing a service for Lochgelly Centre café, working Monday to Friday supporting the onsite team in preparing food and beverage items. There will also be opportunities to work additional hours for evening and weekends when programmed events are planned within the venue and in our venues offering events with bar service.

You can view the full job spec on our current vacancies page on our website.

About You
This role will suit someone who is a real foodie, someone who can communicate with various teams and enjoys working with the public, someone who provides excellent customer service naturally. This is the perfect opportunity for an individual with the right drive and passion who is interested in developing both their catering and hospitality skills, and their knowledge in a role, whilst being part of a larger team.

You will ideally have similar experience in a catering environment, and have cooking and preparation skills, bar knowledge and Barista training. You will be a confident communicator, have knowledge of working in a hospitality environment and know what excellent customer service looks like.

How to Apply
If you would like to find out more information about this role before applying, please contact Andy Gernon, Catering Operations Manager, for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 25 July 2024.

Interviews will be arranged before August.

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

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Our opportunity…

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky at the Glengoyne Distillery, nestled in a beautiful and picturesque setting just north of Glasgow. We are very proud of our multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

As we look forward to the busy year ahead, we are currently looking for an engaging, hardworking and reliable individual to join the Glengoyne family, as a Housekeeper within our small but perfectly formed Housekeeping team.

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Who We Are Looking For…

As Housekeeper, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience! If you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you…

We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team.

The day to day activities will include full cleaning of the visitor centre and staff areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the remote location and required working hours, we are looking for candidates who live within a commutable distance to the Distillery and ideally have their own mode of transport. Due to the working hours and the industry we operate in, candidates must be 18 years’ old or over. In addition, candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

This is a part-time, permanent job opportunity with a highly competitive hourly rate of £12.60. In addition, we offer a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

For this particular opportunity, we are looking for someone to join us on either a 12 hour basis (Friday and Saturday) or an 18 hour basis (Friday, Saturday and Sunday). In line with our business needs, it is anticipated the normal working pattern for this opportunity will be 6.30am to 12.30pm. We are therefore looking for candidates who are able to commit to these specific working days and times.

There will also be a requirement to work additional hours from time to time, providing cover for annual leave. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who can be flexible in their approach.

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Additional Information…

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Rosebank, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

Visitor Welcome/Retail Assistant, Dawyck Botanic Garden, EH45 9JU
Part-time (13.5 hours), seasonal (to end November 2024) post, based onsite at Dawyck
Salary £12.00 per hour

The Botanics Trading Company Ltd (BTC) is looking to recruit a Visitor Welcome/Retail Assistant to work at Dawyck Botanic Garden-a 5 star garden situated at Stobo near Peebles.

Applicants should possess excellent customer service skills as well as experience of working as part of a team in a busy retail environment or comparable customer focused setting. A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives including 5-star customer service and contributing to income generation to meet and exceed retail budget targets, is essential.

Due to the location of the garden, access to a car would be essential.

To apply, please visit our website for details of where to send your CV, covering letter and EOQ form

Closing date: 23 July 2024
Interview date: week commencing 29 July 2024

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.