Part Time

Visitor Services Assistant – Retail

JOB PURPOSE

Retail plays a key role in the winning Culloden Battlefield team. Your job is to give a warm, Highland welcome and to generate the sales and income that helps us protect and preserve the site and many others in Scotland. You may be working across the Culloden Cluster sites, this includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. Voted a 5-Star destination by Visit Scotland, together we’ll deliver a top shopping experience and unforgettable memories for all our happy customers.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms
• Working with the Visitor Services Retail team to ensure best stock management
• To actively drive-up selling opportunities through strong product knowledge and an excellent, pro-active customer service to maximise sales of shop stock and donations.
• Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as needed on a rota basis.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible/adaptable at work when required.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Additional language skills
• Historical knowledge of the site and area
• Previous experience in hospitality, retail and tourism.

DIMENSIONS AND SCOPE OF JOB

People Management
 This role involves working with colleagues and members of the public of all ages and abilities daily
Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Manager (Retail).
Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Retail

PURPOSE OF THE ROLE
A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors so excellent customer and selling skills are imperative. The Visitor Services Assistant is expected to meet (if not exceed) sales targets.

You will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop.

KEY RESPONSIBILITIES
• Cash handling/reconciliation
• Housekeeping duties at the start and end of every shift as well as throughout the day as required
• To support the Visitor Services Supervisor in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Delivering a high level of customer service
• Delivering and completing stock counts accurately
• A passion for product knowledge and upselling
• Supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Occasional ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share Till Reconciliation Duties with other staff.
• Assist the Visitor Services Supervisor with stocktaking and delivery discrepancies
• To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Excellent interpersonal and communication skills.
• Ability to work well in a busy and diverse environment with a focus on customer service
• Previous experience in a busy retail environment
• Experience of merchandising retail displays, or willingness to undertake training
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs.
• Genuine belief in the value of good customer service.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
• Ability to take responsibility for own personal development
• Competent user of Microsoft Office Products.
• Successful applicant must be available to start w/c 29th March 2025

Desirable:
• Experience with cash handling/working with financial data.
• Personal License
• Epos

Collections Care Assistant

Purpose of the Role
The Hill House is considered to be Charles Rennie Mackintosh finest designed domestic residence, and this role is responsible for maintaining the conservation cleaning and some basic collections care of the nationally significant collections and historic Interiors. Working both independently, and as part of the wider team this role requires a careful, thorough and dedicated person to undertake best practice standards of collections care and conservation cleaning throughout the house and based on the operational needs of the property and its collections.

Key Responsibilities

• Best-practice conservation cleaning of the collections (furniture, silver, ceramics, glass, works of art, textiles, carpets, books etc.), using property-specific cleaning plans and approved and recommended methods, handling, materials and equipment.
• Conducting the daily, weekly, monthly and annual conservation cleaning of the collections and interiors throughout the house including areas on and off the visitor route & collection storage areas, ensuring the property is well presented at all times.
• Assisting the property teams to hold functions and events, assisting with set-up and take down, and cleaning prior to and after an event.
• Monitoring the condition of the collections, both through routine, informal checking and formal record keeping, reporting any concerns, damage or loss to the Regional Conservator and the Collections Services Team.
• Accessing the Trusts Collections Management Database, Axiell, to obtain information about the collections as and when required.
• Assisting with collection moves, decants and re-installations and exhibitions as required, and assisting with the appropriate required documentation.
• Contributing to the NTS Integrated Pest Management strategy & assisting with required treatments.
• Ensuring sufficient stocks of conservation materials are maintained, organised and audited regularly, working with property budget holders to purchase supplies an replacements.
• Assisting the wider team to promote the property and collections using social media and in-house activities and events
• Undertaking in-house and external training as appropriate to ensure the highest level of conservation cleaning and collections care is adhered to at the property.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
Scope of Role

People Management
 Not a line manager but may give direction and support to collection care volunteers as required. Will also work closely with other property colleagues, and will have interaction with other technical/specialist advisory colleagues based in other locations and departments.

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be regular user of cleaning materials and tools
 Will be user of ladders scaffold and other access equipment as required.
 Will be required to access the Trusts Collections Management Database and use some Microsoft applications

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Personal commitment to high standards of conservation cleaning, and be self-motivated
• Attention to detail with an eye for condition, presentation, and finish.
• Previous housekeeping/Collections Care and training in a Historic House, Museum, etc.
• Previous experience and training in museum object handling
• Must be a capable user of various computer applications such as Microsoft office
• This is a physical role, which will normally require the use of ladders, stepladders, working at heights, lifting, fetching and carrying of sometimes heavy and/or awkward objects.

Desirable
• Qualifications in a relevant subject

The Key Responsibilities, Scope of Job, and Required Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Seasonal Housekeepers

We’re looking for a professional, hard-working and well presented housekeeper to join our wonderful team. The purpose of this role is to assist with housekeeping and cleaning duties in all areas of Blair Castle. As frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Main duties:

· To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.

· Cleaning of all public areas including the castle exhibition.

· Daily cleaning and daily maintenance cleaning of visitor toilets.

· Cleaning staff room areas and toilets.

· Assistance and support to other teams within the Castle enterprise as required.

· Comply with health & safety directives and organisational policy, including regular fire drills.

· Comply with organisational policy for green tourism and recycling policies.

· Attend team meetings and training sessions as required.

· Deep cleaning every artefact in the castle over winter.

About you:

· You should have a keen attention to detail and take pride in maintaining the cleanliness and care that a historic house demands.

· Ability to work efficiently both independently and as part of a team.

· Initiative, enthusiasm, and strong communication skills.

· An understanding of Health & Safety and COSHH is a bonus.

Benefits:

· Attractive, competitive salary, supported by an excellent company pension scheme that includes life cover.

· Annual leave scheme.

· Great staff events such as a summer BBQ, bonfire night and Christmas meal.

· Other benefits include free tickets to: Atholl Gathering and Highland Games and Blair Castle and Gardens. Discounts off: The Larder, Castle Gift Shop, Restaurant, holiday accommodation, fishing and more.

· Work in a beautiful castle surrounded by historic woodland, acres of green space and the serene Hercules Garden, perfect for lunchtime walks.

If you are passionate about maintaining high standards of cleanliness and creating a welcoming environment for our visitors, we would love to hear from you. Apply now to be part of our dedicated housekeeping team.

Please email your CV and covering letter to niallg@atholl-estates.co.uk.

Chef

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Dimensions and Scope of Job

• The role is based in the main museum building and at Robert Burns Birthplace cottage.
• The role works with several departments: retail, catering, and admissions, assisting with special events and functions when required.
• There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club
• The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

People Management

• The Post Holder does not have direct line management responsibilities but would be expected to deputise in the absence of the Head Cook and direct kitchen and front of house staff.
• Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will have regular (daily) interaction with suppliers and members of the public of all ages and abilities

Finance Management

• Is not a budget holder
• Responsibility for day-to-day management of stock

Tools/ equipment/ systems
• Will use catering equipment including cooking equipment. coffee machines and dishwashers.
• Will use a wide range of ICT equipment including land-line phone, two-way radio, email, scanner, laptop/PC, printer etc.

Visitor Services Assistant – Catering

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.
SCOPE OF JOB

Customer Service

 Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets.
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Visitor Services Assistant – Retail

JOB PURPOSE
We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximize our visitors’ enjoyment of Crathes Castle, staff should be passionate about delivering an outstanding customer experience to our visitors and guests and able to maintain excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations primarily focusing on admissions, retail and Food and Beverage operations.

To provide a 5 star visitor experience: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

We are looking for team workers who are also able to use their won initiative and are driven to make a difference.

Please note that the job involves some physical activity in the form of periods of standing, walking, etc. Some flexibility will be required as to when hours are worked and weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the admissions, retail and catering teams in delivering a high-quality visitor experience at Crathes Castle Estate (including but not limited to):

• Welcoming visitors and promoting the value of Trust membership
 Providing excellent customer service-assisting in selecting and purchasing the most appropriate ticket option.
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 Processing retail deliveries, ensuring that stock is displayed and kept tidy.
 Handling cash accurately and processing sales across all platforms.
 To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximize sales of admission tickets, membership and donations.
 Working with the Guides and supporting with tours.
 Cash reconciliation duties including end of day and administration tasks.
 Be able to take responsibility for your own development and learning.
 Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate
 Taking booking enquiries and process appropriately.
 To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
 Adhering to the property’s quality standards including wearing of uniform.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Housekeeper (Glengoyne Distillery)

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

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Our opportunity….

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky at the Glengoyne Distillery, nestled in a beautiful and picturesque setting just north of Glasgow. We are very proud of our multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

As we look forward to the busy year ahead, we are currently looking for an engaging, hardworking and reliable individual to join the Glengoyne family, as a Housekeeper within our small but perfectly formed Housekeeping team.

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Who We Are Looking For…

As Housekeeper, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience! If you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you…

We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team.

The day to day activities will include full cleaning of the visitor centre and staff areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors. The full job profile is viewable below.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the remote location and required working hours, we are looking for candidates who live within a commutable distance to the Distillery and ideally have their own mode of transport. Due to the working hours and the industry we operate in, candidates must be 18 years’ old or over. In addition, candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

This is a part-time, permanent job opportunity with an hourly rate of £12.60. In addition, we offer a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

For this particular opportunity, we are looking for kindred spirits to join us for 12 hours per week (Sunday & Monday – 6.30am to 12.30pm plus ad hoc holiday cover) in line with our business requirements. We are therefore looking for candidates who are able to commit to these specific working days and times.

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Additional Information…

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Rosebank, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

To apply for this opportunity, click the ‘apply now’ button to create your own recruitment account with us and submit your application. Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out! In addition, we can only accept applications for this role from candidates who currently already have eligibility to live and work in the U.K.

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

Housekeeper (Glengoyne Distillery)

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

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Our opportunity….

We are Glengoyne…

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Who We Are Looking For…

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What We Will Provide You…

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Additional Information…

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Housekeeper (Gleygoyne Distillery)

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

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Our opportunity…

We are Glengoyne…

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Who We Are Looking For…

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What We Will Provide You…

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Additional Information…

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Visitor Services Assistant

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail, Visitor Centre, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Crarae Gardens a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming large groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Housekeeping duties.
• Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.
• To make and serve barista grade coffee and assist with catering
• Assisting in the day to day running of a retail offer.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times:-

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities –

• To adhere to all financial procedures to include till operation and banking as instructions may dictate.
• To actively upsell products, services and memberships to facilitate the visitors, safeguarding of monies, to implement amendments to standard procedure.

Health and Safety –

• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protective equipment as provided and directed by your line manager.

Retail Team Member

Retail Team Member
20 hours per week (to be worked flexibly)

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Retail Team are responsible for delivering our Retail Experience, which involves helping people understand our products and what’s on offer; taking and dealing with transactions and maintaining a clean and hygienic environment.

What you will be doing:
– Delivering the day to day Retail Strategy at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as a Member of the Retail Team.
– Delivering a world class visitor experience in Retail in a safe, hygienic and legally compliant manner.
– Reporting to the Retail Manager and working with the Retail Team Leaders.

Visitor Experience: Working closely with Retail Team Leaders to consistently exceed visitor expectations, enhance visitor satisfaction, drive repeat business, and maintain high standards of quality, timeliness, and budget adherence.

Working as a Team: Together with the Retail Team Leaders foster a positive work environment, stay adaptable, maintain effective communication channels, address challenges promptly, and respect our People Policies and Procedures.

Financial Aspirations: Collaborating with Retail Team Leaders to hit budgetary goals, generate revenue, and stick to our financial policies and procedures, while also trying to maximise our income across departments.

Ways of Working: Ensuring strict adherence to the LSSR’s Health and Safety policies, maintaining compliance with licensing requirements, fostering a robust safety culture within Retail, collaborating with the Duty Manager Team during incidents, and maintaining accurate incident records.

Qualifications, Skills and Experience
– Thrives under pressure, maintaining high energy levels and a relentless drive for excellence, coupled with outstanding organizational skills and attention to detail.
– Demonstrates exceptional people skills, inspiring and motivating others while embodying a customer-centric approach and unwavering commitment to quality.
– Cultivates a positive work environment, fostering a sense of fun and enthusiasm for the core products and experiences, all while upholding ethical standards and promoting diversity and inclusion.
– An interest in the maintenance and technology of our equipment is a bonus.
– Experience in surfboard or wetsuit repairs is of course not a necessity, but it would be an advantage.
– Exhibits adaptability and resilience, remaining calm under pressure and readily tackling challenges with a strong work ethic, including willingness to work flexible hours to meet business needs.

Additional Information:
As a Retail Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

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Visitor Services Assistant – Retail

Visitor Services Assistant – Retail

Collections Care Assistant

Seasonal Housekeepers

Chef

Visitor Services Assistant – Catering

Visitor Services Assistant – Retail

Housekeeper (Glengoyne Distillery)

Housekeeper (Glengoyne Distillery)

Housekeeper (Gleygoyne Distillery)

Visitor Services Assistant

Retail Team Member

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