Part Time

Contract Type: Permanent
Grade: FC04
Salary: £24,890 – £27,087 per annum (pro rata)
Hours: Average 25.2 hours per week
Location: Bankhead Depot, Glenrothes
Job Reference: ON000534

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We are looking to appoint a versatile and enthusiastic individual with excellent customer service skills to join our mobile library service. The team member will work alone or with another team member stopping at small towns, villages and schools throughout Fife.

Based at Bankhead Depot, Glenrothes, the normal hours are Mondays, Tuesdays, Wednesdays and every second Friday from 8.48am to 5pm. The successful candidate would also be expected to work additional days to cover absences within the team.

You can view the full job spec on our current vacancies page on our website.

About You
This is an ideal opportunity for someone who is passionate about customer service, has excellent local knowledge and a keen interest in books for adults and children.

Experience in working with a diverse range of customers is essential, together with knowledge and confidence in using ICT systems including Microsoft applications. Experience of library procedures and computerised management systems would be an advantage, though full training will be given.

The role involves driving a large (7.2 tonne) mobile library vehicle. A full, clean, current driving licence with C1 entitlement is therefore essential as is a current driver CPC qualification or willingness to work toward this. OnFife would arrange the CPC training if necessary for the successful candidate.

Working alone, or with another team member, the successful candidate must possess the enthusiasm, initiative and problem-solving skills to ensure an efficient and reliable service for our communities. Please note that a PVG check may be required as part of this role.

How to Apply
If you would like to find out more information about this role before applying, please contact Jim Anderson, Fleet Officer for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 21 November 2024.

Interviews will take place on Wednesday 27 and Thursday 28 November at Bankhead Depot, Glenrothes.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Provan Hall is an A listed medieval building located in Auchinlea Park, which sits at the heart of Easterhouse, Glasgow. The building has recently reopened after a £2m restoration, offering a new hub for heritage and cultural learning and engagement, and as a visitor gateway to the Seven Lochs Wetland Park.

Following its restoration, Provan Hall is now managed and operated by the Provan Hall Community Management Trust. The aim of the Trust is to use the building renovation as a catalyst to engage and inspire local people and visitors in Easterhouse’s culture heritage by providing opportunities that connect local people and visitors to the past and inspire further creative learning and activity.

About the roles
These are 6 month part time roles at £11.44ph, 17.5 hours per week, due to begin in January 2025 and funded by the National Lottery Heritage Fund. We welcome applications from people not currently in paid employment from ages 18+.

We will work with you to design a work plan complete with training and guidance to reach your personal and professional development goals. No formal qualifications are essential but please read the person specification for each role carefully.

A hybrid of working from home and onsite at Provan Hall is available but the frequency will depend on the role, tasks and projects assigned and we will plan a schedule with you to suit the role and your goals.

We have roles available in Heritage Interpretation.

Full recruitment packs and application forms can be found on our website: https://www.provanhall.org/opportunities-and-volunteering

Completed applications must be sent to info@provanhall.org by 5pm on 21st November.

If you have an enquiry about any of the roles, please get in touch with us at info@provanhall.org

Reports to: Visitor Experience – Manager
Term: Permanent, minimum of 18 hours per week.
Working pattern: The working pattern will vary in accordance with the operational and seasonal requirements of the Centre. Weekend working is required on a rota basis. Occasional evening hours may be required.
Protection of Vulnerable Groups (PVG): A check will be carried out through Disclosure
Scotland and appointment to the role will be dependent on this being secured.

The Scottish Seabird Centre is a conservation and education charity whose purpose is “Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation – we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education – we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities – we work in partnership with diverse communities including enhancing the experience for visitors to North Berwick.
• Experience – we offer a year-round visitor experience that helps people to make informed choices about the management of the marine environment.

Our charitable work is supported by our not-for-profit Trading Company Scottish Seabird Centre Limited and our award-winning visitor attraction which provides a valuable resource for members and visitors.

Job description
Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, where you will be based, providing information on what we do and helping people to learn more about
Scotland’s amazing marine wildlife and habitats. Your aim is to ensure that our visitors have a genuinely memorable experience. The role provides an opportunity to both gain experience of, and deliver, excellent customer service across our welcome point, retail, discovery experience and boat (seasonal March-October) activities. At times, you will be asked to help the wider team, including the café, so this role is never dull!

Principal duties
We are looking for enthusiastic people who enjoy proactively engaging with customers across a range of departments. You must have a desire to provide excellent customer care and a memorable experience, often in a fast-paced environment. You should have an interest in Scotland’s marine and coastal environment and environmental sustainability, although opportunities to learn more about this will be provided in the role.

General
• Welcome everyone to the Centre and provide information to them on what they can do when visiting and our wider charitable activities.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.
• Support our volunteer team who assist with various activities in the Centre.
• Work safely, observing all Health & Safety policies and procedures.

Experience:
You will support visitors to get the most from the exhibits, interactives, and remote live cameras within our Discovery Experience, including giving information on local wildlife sightings and presentations to groups of visitors on a range of topics (training will be
given).

Retail:
You will assist at our Information and Retail counter ensuring that all displays and
counters are appropriately stocked and presented, assisting with stock selection and
management, and supporting customer sales at the till or online. This is the key point for providing general information to our customers.

Boats (seasonal):
You will support customers who wish to take one of our amazing wildlife boat trips by processing bookings, providing information on what they might see and managing any cancellations and refunds to customers.

Café:
At peak times you will also support our café operations which will include taking and
processing orders at the till, serving meals, clearing and cleaning tables and assisting in the dishwasher area.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience
• Customer-focused attitude and experience
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Basic IT and maths skills.

Desirable skills and experience
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do.

We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Wage: We pay above the national minimum wage rate.

Benefits
• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the charity’s Gift Shop and Seabird Café.
• 10% discount on the Scottish Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on
numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card

Applications: Tell us why you are keen to work with us – and when you are available – in a covering letter and attach your CV. Please send both to info@seabird.org by noon on 18 November 2024.

We look forward to hearing from you!

Reports to: Visitor Experience – Manager (Retail)
Term: Permanent
Working pattern: Days: Thursdays to Saturdays
Time: 0930am to 6pm – summer; 0930am – 4pm – winter
Very occasional evening hours may be required.

The Scottish Seabird Centre is a conservation and education charity whose purpose is “Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have three key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the experience for visitors to North Berwick.

Our charitable work is supported by our not-for-profit Trading Company Scottish Seabird Centre Limited and award winning visitor attraction which provides a valuable resource for members and visitors.

Job description
Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, providing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats.

Principal duties
We are looking for an enthusiastic person who has an interest in supporting the development of our retail offer so that it provides the best local and sustainable products that we can offer.

Retail:
• Support the selection of new products and sale of items in our gift shop.
• Ensure all displays and counters are appropriately stocked and presented.
• Process new stock deliveries and participate in stock counts.
• Assist with the development of our online shop content, postage and packaging of sales.

General
• Welcome everyone to the Centre with a warm smile and provide information to them on what they can do.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.

Working environment
• Work safely, observing all Health & Safety policies and procedures.
• Ensure all displays, equipment and public areas are fully operational and clean.
• Carry out any other relevant duties as directed, that is within the competence of the post holder.
• Support and participate in special themed events/activities in the Centre.
Essential skills and experience
• A high-quality customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Proficient with IT skills.
• Basic maths skills.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do.
We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Wage: We pay above the national minimum wage rate.

Benefits
• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the Centre’s Gift Shop and Seabird Café.
• 10% discount on the Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on
numbers apply).
Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.

Applications: Tell us why you are keen to work with us – and when you are available – in a covering letter and attach your CV. Please send both to info@seabird.org by noon on 18 November 2024.

We look forward to hearing from you!

Organisation: Muckle Brig Ltd
Salary: £20,800
Location: Lind & Lime Gin Distillery, Leith, Edinburgh

Post: Lind & Lime Tour Guide
Part Time: 4 days per week
Thursday to Sunday 11:30am to 8pm
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Coordinator
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

THE ROLE

Due to an internal promotion we’re looking for a passionate, super friendly, outgoing, and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

SKILLS & EXPERIENCE

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS

• 26 days holiday per year + 3 public holidays pro rata.
• Employee discount scheme.
• Employee cask programme, share trust.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Application Deadline: 3/11/2024

Organisation: Muckle Brig Ltd
Salary: £10,400
Location: Port of Leith Whisky Distillery, Leith, Edinburgh

JOB DESCRIPTION
Post: Tour Guide part time
Part Time: Minimum guaranteed hours 16hrs/week
Any days Monday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Coordinator
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

OVERVIEW
Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

Due to internal promotions we’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• 26 days of holidays per year, plus 3 public holidays pro rata.
• Employee discount scheme.
• Employee cask program and share scheme.
• 1 additional day holiday for every year worked with the company
• Full training provided with ongoing CPD opportunities.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Application Deadline: 8/11/2024

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner

Answering visitors’ queries about the site, education facilities and the local area.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.