Part Time

To ensure the preparation for safe movement, display, installation, transportation and
storage of artworks from Perth and Kinross’ Recognised Collection of National Significance and assisting with those from our lenders.

This role requires expertise in handling the Art collection principally but also other types of museum objects; assisting with busy installation and de-installation periods as required. The role includes documentation, care and maintenance of the storage and display areas, exhibits and equipment.

Note that this is an on-site role that is unsuited to a hybrid working model.

We are looking for talented Functions and Events Assistant to join the team at our fantastic property, Fyvie Castle

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

Spread over various floor, Fyvie Castle boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character, making it idea for weddings and corporate events and functions.

The successful candidate will be expected to work long and unsociable hours on occasion to ensure the highest levels of visitor services are maintained.
They will be outgoing, assertive, and approachable with a flair for innovative ideas.

PURPOSE OF THE ROLE

To assist the Hospitality Visitor Services Supervisor with the smooth running of Fyvie Castle Hospitality department. ensuring that a five-star experience is delivered at all times. This includes, but not limited to, optimising opportunities to generate income, demands a high level of customer service, organisational skills, flexibility, and the ability to use your initiative with an attention to detail essential.

The main focus of the role will be hospitality operations, data recording, administration tasks, and dealing with basic financial transactions.

KEY RESPONSIBILITIES

• Proving support for the setting up, during the function or event and the taking down after function or event.
• Ensuring that the required standards of practices is maintained.
• Providing support to the Visitor Services Supervisor at Fyvie Castle and ensuring that communications are answered, forwarded, and recorded effectively and in a timely fashion
• To Assist with the processing of financial transactions (e.g., cash handling, data entry, deposits for functions/ events are input into the system and sent to appropriate person.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, guests, and visitors.
• Provide support and cover in the absence of the VSS to ensure that services provided by third parties (e.g., suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors, and others.
• Provide support of the hospitality diary and communicate with the team at Fyvie Castle of any booking taken that require preparation and support to carry out the function or event.
• Completing necessary documentation as and when required
• Work closely with the other departments across the Property
• Provide an excellent level of customer service to all external and internal customers
• Develop and promote – in conjunction with the Visitor Services Supervisor – corporate/private-hire business, and a program of special events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
• Undertake direct and indirect interaction with corporate/private-hire clients, and those attending events; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
• Assist to ensure that efficient arrangements are made for the property for events, and corporate/private hire.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

FAMILIES & EARLY YEARS PROGRAMME CO-ORDINATOR
Part-time (30 hours per week). Fixed-Term Maternity Cover (up to 12 months)

THE ROLE

As the Families & Early Years Programme Co-ordinator, you will develop and deliver learning programmes for families and early years. This work will take place across all NGS galleries, as well as online and in settings outside of NGS.

You will have previous experience of working with families, ideally using galleries or museums, and have a creative and practical approach to learning and access. You will be part of a close-knit team in which mutual respect and excellent communication skills are essential. Reporting to the Deputy Head of Learning & Engagement, you will also liaise regularly with colleagues across the Galleries.

The families and early years programme aims to connect families with art and creativity through artist-led workshops, resources to help guide family visits, online activities and by working with partners and external organisations. Our partnership work aims to break down barriers to engaging with NGS, this can include working with organisations who provide opportunities for families experiencing disadvantage and inequality. Other partnerships include the Edinburgh Children’s Hospital Charity. The health and wellbeing benefits of engaging with art and creativity is an important strand that runs through the families and early years programme.

The Learning & Engagement Department

The NGS has a strong commitment to engaging audiences and supporting learning. We believe that art has the power to connect us to each other and to ourselves. The Learning and Engagement Department plays a key role in the NGS, supporting the delivery of our aims of increased participation, greater impact, and investment in our future. By means of innovative, relevant and inspiring learning programmes and special projects, we engage with a wide range of audiences to connect with the national art collection and make art work for everyone. 

Your duties will include:

• Developing, managing and organising innovative and sustainable learning programmes and resources (including digital) for families with children under 12 including early years onsite, online and offsite.

• Developing learning programmes as set out in the Activity Plan of NLHF-funded Scottish National Gallery Celebrating Scotland’s Art project, for one of the priority audience groups – families – including groups who provide opportunities for children experiencing disadvantage and inequality.

• To monitor, evaluate and document the programme and resources.

• To develop and maintain a relevant network of organisations and partners.

• To contribute to projects and exhibitions across the NGS.

• Keeping up-to-date and informed of best practice in relevant areas including gallery learning, creative learning, equality, diversity and inclusion.

• To represent and promote the work of the NGS outside the organisation and undertake any other duties as reasonably required.

• To undertake administration relating to the post, including compiling reports, statistics, budgets, purchase orders.

Purpose of the role

To assist the chef in the day-to-day management of the food &beverage offer at Threave Garden to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

SCOPE OF ROLE
Location
The post holder will be based at the Terrace Cafe but may also be expected to work in the Stables Café, Threave House and at special events/functions when required.

People Management
• The Post Holder does not direct line manage any team

Financial Management
• Not a budget holder but responsible for the day-to-day management of stock

Skills, experience & knowledge

Essential:
• Experience working in a similar, quick service, environment and delivering the best visitor service
• Practical experience of food preparation and service
• Previous experience working in a team
• Ability to follow instruction and work independently off own initiative
• Skill in establishing priorities and managing workload
• Keen interest in food

JOB PURPOSE

This role will ensure five-star standards of hygiene and cleanliness across the Culloden Cluster. They will maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the properties
Sites
Culloden Battlefield Visitor Centre welcomes around 300 000 visitor per year. The visitor centre includes a bespoke retail space, café and exhibition.
Abertarff House was built in 1593 and is the oldest home in Inverness. It includes a tearoom, meeting rooms and exhibition space. It is open to the public from late spring through to the end of October.
Hugh Miller’s Birthplace Cottage and Museum is in Cromarty on the Black Isle; the site includes a thatched cottage, 18th century home and two holiday rentals.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The VSA Cleaner/Housekeeping is responsible for a wide variety of housekeeping duties in connection with the Culloden Cluster.
· Manage stock levels of housekeeping consumables and janitorial supplies.
· Routinely clean and look after the built heritage properties in the Culloden Cluster and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing glass museum cases
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows (working at height and ground level)
o cleaning of bathroom/toilet areas and fittings
o cleaning of staff welfare areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o Litter picking car park and amenity areas
o disposal of general waste and recycling
· To be first point of contact for visitors in the event of spill
· Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within the property to include the availability of PPE and sanitation equipment across the site(s) i.e. Biohazard and spill kits are in place.
· Support the VSA Facilities by reporting required maintenance to the VSA Facilities i.e. broken equipment
· Working with the VSA Facilities to ensure that COSHH documents are maintained and Health &Safety practices are followed while :
· Delivering excellent customer care to foster a friendly and inviting atmosphere for visitors while the visitor centre is open.
· To work sustainably and reduce the site(s) impact on the environment
· In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire alarm.

This is an ideal role for an individual developing their marketing career or a graduate looking for their first marketing role. Working in a small team you will bring creative flair to help develop and deliver internal and external marketing projects to promote our 5 Star Visitor Attractions. The role will involve creating and sourcing engaging content for social media and other digital channels. You should have experience in Marketing and Digital Media with copy writing and graphic skills, Excellent organisational and time management skills are essential. Experience/understanding of the Museum and Charity sector would be advantageous.

The closing date for applications is : 31st July 2022

Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 180 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Led by Chief Executive, Bob Downie, Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which? Magazine) and Scotland’s Best Visitor Attraction for 13 years running. Britannia is also TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Our Security team ensures a safe environment for visitors and staff of this iconic vessel and provides 24-hour surveillance of the ship and its artefacts. We are now looking for a Security Officer to join the small, friendly team on board Britannia.

You will present a smart, professional, alert and visible security presence to staff, visitors and clients alike. You will ensure their safety, as well as the safety of the yacht and its artefacts, by monitoring the CCTV, controlling access through the entry gates and by patrolling the ship. You will also be expected to receive deliveries, deal with lost property and respond to emergency situations on board.

Another important aspect of the role will be to assist visitors with any queries they may have, either face-to-face whilst patrolling the ship, or via the telephone. Therefore, good communication skills and a warm friendly attitude are a prerequisite. Previous experience working in the Emergency Services, Armed Forces, or a similar role with transferable skills, is advantageous.

Hours:

1 x 12 hour day shift (07:00 – 19:00) every 6 days, (which averages at 14 hours per week) with the possibility of extra 12 hour shifts to cover holidays and occasionally an evening 6 hour shift (18:00 – 23:59) for evening events as required.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Hybrid working opportunities
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff at The Royal Yacht Britannia

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Security Officer to: recruitment@tryb.co.uk or postal applications to:

Ian Sutcliffe
Health, Safety and Security Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Sunday 17 July 2022

No agencies please.

JOB DESCRIPTION AND PERSON SPECIFICATION
Post: Museums Education and Access Officer
Department: Museums, Galleries and Archives – Managed Services
Reporting to: Curator
Hours: 16 hrs per week
Base: Hawick Museum
Grade: Grade 6
Job Purpose:
Responsible for bringing out the full learning and access potential of the
museums & galleries, collections, data, digital content and
exhibitions/activities focusing on Hawick and Jedburgh areas.
Responsibilities:
1. Design, identify, produce and test sustainable new learning resources for
formal and informal learning in museum displays. Develop learning resources
which support the principles and purposes of the Curriculum for Excellence
and maximize public access to museum collections and loan material.
2. Develop learning & access resources in line with Museums Access and
Inclusion Policy: including devising projects for schools & colleges, assisting
with digital learning/virtual gallery content, and liaising with community
groups to support their participation in our museums learning activities and
development of collections based learning in the wider community.
3. Devise formal and informal learning events programmes within our museums
and venues, and contribute to approved joint learning activities as part of an
outreach programme.
4. Promote and digitally market learning opportunities in liaison with the
Curator, in order to build links with new and existing audiences and support
social media promotions of lifelong learning activities. Be the main link for
liaison between museums and education organisations, industry or community
groups in relation to relevant project activities.
5. Support the development of effective links and partnerships with other service
providers and stakeholders in the museum service, creative learning and
colleagues in The Archive section and Heart of Hawick, so as to provide a
seamless service to the public and to maximize public access through
developing lifelong learning and social inclusion access projects.
6. Demonstrate effective knowledge and skills required for working with
Museums, Galleries and Archive Service collections and loan collections –
including handling and lifting skills and awareness of appropriate collections
care, conservation, interpretation, digital and display techniques in learning
environments.
7. Assist with provision of training and resources for museums & archives
education activities in support of staff such as Museum & Galleries Assitants,
Archives Assistants, Information & Engagement Assistants, Volunteers and
Project Workers.
8. Ensure that projects coordinate effectively with other local and national
initiatives.
9. Undertake analysis, monitoring, evaluation, performance, change and quality
management activities reporting on a monthly basis to meet the needs of the
service.
10. Identify, review and develop opportunities to draw down external funding to
support project work.
11. Build and maintain good working relationships with colleagues within the
organisation
12. Represent Live Borders internally and externally e.g. at networking events,
meetings, conferences and exhibitions to enhance and strengthen the Live
Borders profile
13. Comply with, and ensure compliance with, all Live Borders policies and
procedures
14. As an employee you must take reasonable care for the health and safety
of yourself, other employees and anyone else who may be affected by
your work activities carried out. Employees shall work in accordance
with policies, procedures, information, instructions and / or training
received
15. This job description is indicative of the nature and level of responsibility
associated with the job. It is not exhaustive and there may be a
requirement to undertake such other duties as may be required to meet
the needs of the Service or Live Borders
Other details:
Driving duties will be required to meet the needs of the service including approved
travelling to venues and meetings within and beyond the Scottish Borders.
Requirement for PVG/Disclosure check –yes

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admissions/Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post is responsible for providing a consistently high standard for a wide variety of housekeeping duties in connection with the well-being and care of the property

• The general ongoing operational cleaning of all areas as necessary, including but not limited to toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care.
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china, silverware, other artifacts and delicate fabrics and curtains.
• Reporting losses/breakages, wear and tear and repairs required immediately.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all H&S hazards or fire risks immediately.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Sound previous housekeeping experience.
• Personal commitment to high standards of cleanliness.
• Personal commitment to excellence in customer care.
• Attentive to detail with an eye for presentation and finish.
• This is a physical job, which will normally include use of vacuums, mop and bucket, lifting, fetching and carrying laundry and objects.
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager