KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns including, but not limited to:
To provide excellent customer service.
To take guided tours around the house and estate.
To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
To greet all visitors and provide refreshments as appropriate.
To be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
To assist in organisation and safe running of events.
To handle cash accurately and processing sales across all platforms
To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.
Cash reconciliation duties including end of day and administration tasks.
To take responsibility for your own development and learning.
Taking booking enquiries and process appropriately.
To follow the property’s quality standards including wearing of uniform.
To ensure the health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
Part Time
Salary Range: £23,500 – £24,500 (pro rata) Contract: Fixed term 18-month, annualised hours (Part time – 24 hours a week; 3-day week, days to be determined)
Dundee Science Centre is looking for a proactive, forward-thinking individual who enjoys a challenge as well as working as part of an ambitious team.
The post holder will be hands on, ensuring all exhibits on the exhibition floor are fully functioning. You will be accountable for the operation, maintenance, repair, development and fabrication of Dundee Science Centre electronic, mechanical and electro-mechanical exhibits and equipment. The role requires manual handling and physical activity daily.
You will support the Facilities & Safety Procedures Lead to ensure all health and safety aspects are adhered to.
Main duties will include performing routine maintenance tasks such as cleaning, repairing, and replacing components to keep exhibitions operational, troubleshoot and address facility-related issues, such as plumbing, electrical and security systems, manage inventory of supplies and equipment necessary for facility maintenance and exhibition upkeep, provide technical support and training to staff members on operating and troubleshooting exhibition components as well as assisting the team with the transferring of equipment to and from outreach venues by driving the DSC van, to name a few.
You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.
We are looking for someone with a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.
Hours of work will be flexible depending on the availability of the individual; weekend and evening work will be required.
Visitor Experience Modern Apprentice – Part time | 35 hours
Salary: £24,454 (Pro rata based on FTE of 37 hours) (£12.66 per hour)
Hours: 35 hours per week | Five days across Seven
Location: Edinburgh (Chambers Street)
Duration: 12 Months Fixed term
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for enthusiastic and passionate individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Modern Apprentice:
Annually alongside your salary, National Museums Scotland contributes £7,084 towards you being a member of the Civil Service Pension Scheme
Generous Annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays (Pro-rata)
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
A range of wellbeing benefits including Employee Assistance Programme 24/7
Exclusive discounts on both local and national High Street and online retailers
Work towards your SCQ Level 2 in Customer Services
Access to all the above and more from day one of employment.
About the Visitor Experience Modern Apprentice role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
The position of Visitor Experience Modern Apprentice is an opportunity to carry out the role of a Visitor Experience Assistant whilst also undertaking a qualification in Customer Service alongside it.
As a Visitor Experience Modern Apprentice at National Museums Scotland you will:
Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Work towards your Customer Service qualification through online training, development and assessment.
Skills and experience you will learn in our Visitor Experience Modern Apprentice role:
SVQ Level 2 in Customer Services
Effective communication skills
Working with others
Problem solving
Information and Communications Technology
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please note that to comply with funding criteria, candidates must be aged 18 – 23.
Deadline for applications is 21st April 2024 at midnight
The selection day is likely to take place on 1st May 2024
The roles would start from approximately 15th May 2024
Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.
Your role of Steward at Historic Environment Scotland will be a fixed term position, running from May until August 2024 initially.
Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Bute and Port Glasgow through the season.
You will have the opportunity to work at:
Rothesay Castle: unique among Scottish castles for both its early date and unusual circular plan. It’s also famous for its close links with the Stewarts – both while they were hereditary high stewards and, from 1371, a royal dynasty. To this day, the heir to the throne still has the title Duke of Rothesay.
Glasgow & Strathclyde is a vibrant area of Scotland, encompassing 21 sites from Dunbartonshire to Ayrshire, including Glasgow and Lanarkshire. Our team works across a wide range of sites including castles, cathedrals, and gasworks. As a steward, you are key to enhancing the experience of our visitors by engaging with them about all aspects of our unique sites.
Your role of Steward at Historic Environment Scotland will be a fixed term position, with an expected start date in May, until the end of September.
Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Glasgow & Strathclyde during the season.
Dumbarton Castle:
You will have the opportunity to work at Dumbarton Castle, a stronghold that stood at the heart of an ancient kingdom covering the area now known as Strathclyde. Set high upon a volcanic rock in the Firth of Clyde, the castle was a royal refuge.
Glasgow & Strathclyde is a vibrant area of Scotland, encompassing 21 sites from Dunbartonshire to Ayrshire, including Glasgow and Lanarkshire. Our team works across a wide range of sites including castles, cathedrals, and gasworks. As a steward, you are key to enhancing the experience of our visitors by engaging with them about all aspects of our unique sites. Glasgow Cathedral welcomes upwards of 400,000 visitors per year, and hosts a mix of secular and religious events throughout the year
Contract Type: Casual
Hourly Rate: £16 for evening/weekend working, £12 per hour for all other hours
Work Location: Various OnFife venues
Job Reference No: ON000487
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.
Requirements
We are looking for flexible team members for casual catering and bar assistant roles for our venues in the Fife area. The roles will include regular weekend and evening work.
You can view the full job description on our current vacancies page on our website.
The Individual
This is the perfect opportunity for you if you have drive, passion and are interested in developing your catering, bar and hospitality skills and knowledge in a variety of catering venues. You should enjoy working with the general public, providing excellent customer service naturally. You will have similar experience in a catering / bar environment and the ability to assist with food preparation, production of both alcohol and non alcohol beverages and service of products. In return we offer a fantastic package which includes unsociable working enhancement payments and a competitive hourly rate. Over 18s only due to the preparation and service of alcohol. Own transport would be beneficial.
How to Apply
When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter. If you would like to apply under the disability confident scheme, please specify this when applying.
Applications will be assessed regularly and interviews conducted as required.
OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
We are looking for Actors & Actresses to deliver our Magical Potter Walking Tours in Edinburgh’s Old Town.
A flair for drama interspersed with humour is essential along with clear spoken English. Knowledge of the Wizarding World and/or Mandarin/Cantonese speaking is an advantage but not essential.
Superb pay rate, £40 per 1.5 hour tour + TIPS. Costume accessories provided.
Tours run Fridays, Saturdays & Sunday afternoons currently so must be available for weekends, public holidays and the Edinburgh Festival Fringe 2024.
Please email in your acting & academic/professional CVs along with current headshots and references to ian@auldreekietours.com.
We trade all year round and we are a 4 star Visit Scotland Attraction as well as rated 4+ stars on Tripadvisor, Google and Get Your Guide.
Role Responsibilities
Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.
Operating the booking system to take and update reservations for the brewery tours and events.
Responding to email enquiries.
Taking payments, cash handling and daily income reconciliation.
Support the promotion of the Tennent’s Visitor Centre including representation at external events.
Hosting groups within our corporate meetings and events space.
Pouring drinks and ensuring bar operations are delivered efficiently within the Tennent’s Visitor Centre and Molendinar bars.
Answering incoming phone calls, restocking, and looking after the shop.
Welcoming visitors to the centre.
Prepare and run different Spirit and Beer masterclasses.
To drive average Trip Advisor ratings to = 4.5*-5* by instilling high standards of customer service.
Any other duties as reasonably required.
Skills & Experience
Previous bar experience is essential.
Second language in, Italian or German or French is desirable.
First class customer service experience and previous experience in service industry.
Self-motivated, pro-active, and willing to take responsibility for all TVC operations.
Confident, personable, and comfortable speaking in front of groups.
IT skills and experience in using booking systems, social media applications and email.
JOB PURPOSE
We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum & Crathes, including:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager
Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.
We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.
Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.
Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.
Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:
We strive for excellence
We are inclusive
We innovate
We collaborate
ABOUT THE ROLE
Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?
We are recruiting for a Science Communicator to deliver science engagement for our audiences across all 3 floors of our Science Galleries supporting our weekend operations. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.
A key aspect of this role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.
You will be motivated to inspire and challenge others with science, have a passion for learning, and experience of working with the public, children and community groups. You will have excellent interpersonal and communication skills and enjoy working with people, and you will be inspired by our mission and share our company values. This contract is to cover our busy weekend periods and therefore you will also be available to work Saturdays and Sundays.
If this sounds like you then we would love you to get in touch!
APPLICATION DETAILS
Please find full job description and application form available on the Jobs and Volunteering section of our website.
https://www.glasgowsciencecentre.org/current-vacancies
We are equal opportunities employer and welcome applications from people of all backgrounds.
Role: Part and full time roles available
Hours: Weekend and evening shifts
Pay: £12.00 per hour + tips
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN), and the top 1% in the world in its category.
Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.
The Hospitality and Events department is now recruiting for a Hospitality Server to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.
We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.
Responsibilities will include:
– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.
Company benefits include:
– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.
To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:
FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
No agencies please.
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
We are looking for a Kitchen Assistant to join our talented kitchen team and help in the day-to-day operation of the Food & Beverage outlets at Culzean Castle.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis. Perfect for those seeking a better work / life balance as the restaurant operates between 10am and 5pm – no more late nights!
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the chefs with preparation of menu.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Ability to work as part of a team and the ability to foster and motivate a team.
• Previous kitchen experience – sandwich making, preparing of ingredients.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.