Part Time

Post: Lind & Lime Tour Guide
Part Time: 4 days per week
Thursday to Sunday 11:30am to 8pm
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Coordinator
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

THE ROLE

Due to an internal promotion we’re looking for a passionate, super friendly, outgoing, and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

SKILLS & EXPERIENCE

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS

• 26 days holiday per year + 3 public holidays pro rata.
• Employee discount scheme.
• Employee cask programme, share trust.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

JOB DESCRIPTION
Post: Tour Guide
Part Time: Minimum guaranteed hours 16hrs/week
Any days Monday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Coordinator

ABOUT US
Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

OVERVIEW
Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

Due to internal promotions we’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:
As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• 26 days of holidays per year, plus 3 public holidays pro rata.
• Employee discount scheme.
• Employee cask program and share scheme.
• 1 additional day holiday for every year worked with the company
• Full training provided with ongoing CPD opportunities.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

We are looking for an experienced Cleaner to help ensure we deliver a consistently clean and welcoming environment to our visitors.

• Do you have high professional standards?
• Can you demonstrate a ‘can-do’ approach to work?
• Are you a team player with good communication skills?

Hours of work will be 5pm to 8pm on a four days on, four days off basis, including weekends.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 4 November.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Park as per the Trust’s Housekeeping Procedures Manual, including the following:

Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager

The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc

Working with the public, cleaning during trading hours.

Ensuring site is ready to open and welcome visitors by the set opening time

Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:

In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artefacts and delicate fabrics and curtains

Checking of collections and domestic inventories during changeover

Reporting losses/breakages, wear and tear and repairs required immediately to your line manager

Provide support to enable functions and events to be successfully delivered

Provide support to the Facilities Department to undertake various compliance related tasks including, but not limited to fire related testing and inspection, legionella related tasks (e.g. flushing regimes) etc.

Wearing correct uniform, name badges, or PPE as required

Reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Supervisor,

Routinely clean and look after the holiday accommodation and will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

changing of bed linen and towels, and making of beds

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

cleaning and providing clean laundry for each occupancy

disposal of general household waste

We are seeking a part-time Visitor Services Assistants to enhance our ground-breaking museum. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:

Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
Welcoming visitors, taking money, and issuing tickets
Handling cash
Issuing tickets to visitors
Cashing up at the end of day
Transferring monies to Finance Department
Selling books, posters, and other stock
Recording the number of visitors
Recording shop sales and keeping stock of shop items
Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
Answering or taking enquiries to pass on to volunteers and staff

This posts requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of cash handling. You will have good organisation, verbal and written skills and a knowledge of/interest in the history of surgery and medicine is desirable. A good level of education with at least credit level Standard Grade English or equivalent is required.

Please note that we do not accept CV’s and agencies need not apply.

We are seeking a part-time Visitor Services Assistants to enhance our ground-breaking museum. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:

Opening and closing the museum
Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
Welcoming visitors, taking money, and issuing tickets
Handling cash
Issuing tickets to visitors
Cashing up at the end of day
Transferring monies to Finance Department
Selling books, posters, and other stock
Recording shop sales and keeping stock of shop items
Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
Answering or taking enquiries to pass on to volunteers and staff
Recording the number of visitors

This post requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of cash handling. You will have good organisation, verbal and written skills and a knowledge of/interest in the history of surgery and medicine is desirable. A good level of education with at least credit level Standard Grade English or equivalent is required.

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

This role is primarily a catering role however the VSA role also covers admissions, membership & retail. This role is on a rota basis and the expectation of the core hours will be a Saturday/Sunday.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;

Ensuring site is ready to open and welcome visitors by the set opening time;

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To assist in achieving site retail/catering/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.