Part Time

Do you have a passion for cleanliness, presentation and maintaining high standards?…

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Setting the Scene…

The revival of the Rosebank Distillery, located in the heart of Falkirk, is well and truly underway and we’re very proud of the results.

Once revered by whisky connoisseurs the world over as the ‘King of the Lowlands’, we (Ian Macleod Distillers) were thrilled to acquire the Rosebank site and brand back in 2017, following its previous closure in 1993. Promising to breathe new life into the Distillery and honour it’s unique production technique, we have put significant investment into reviving the Distillery to its former glory.

In the summer of 2023, we were delighted that our Production team were able to gain access to the Distillery, and for the first time in 30 years’, the stills were fired up and we were producing Rosebank again – a very special moment for us indeed!

With the final construction work and the finishing touches in our Brand Home (visitor attraction) now nearing completion, we have our sights set on our next major milestone… opening the doors and welcoming visitors into this iconic Distillery from Summer 2024 – a very exciting time for both us and the local community in Falkirk!

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Our Opportunity…

As we continue our final preparations for the full site opening this summer, we are now looking to expand our Housekeeping team with the addition of c. 6 Housekeepers, who will join us at this very exciting time in our journey!

We are very proud of the work we have done to revive Rosebank and are committed to providing exceptional visitor experiences. Our Housekeeping team play a vital role in this by ensuring our Distillery is immaculately clean and well presented at all times.

If you are someone who is passionate about cleanliness, presentation and maintaining high standards, then this could be the perfect role for you…

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Who We Are Looking For…

Our ideal candidate would be someone who is efficient, can use their own initiative whilst also working as part of a team to achieve common goals, has a positive work attitude, displays strong attention to detail and dedication. In addition, a warm and friendly personality will fit in well amongst the team.

We are looking for candidates who can be flexible in their availability and live within a commutable distance to the distillery. We are open 7-days per week meaning weekend cover is required, however, it is our intention to rotate our Housekeeping team to provide fairness whilst covering our operational requirements. At present, we anticipate our Housekeepers will be scheduled 6.30am-12.30pm to ensure the distillery is clean and ready to welcome visitors for the day ahead. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who can be flexible in their approach.

In terms of the day to day role activities, our Housekeeping team are responsible for maintaining the cleanliness and presentation across our site including our visitor and production areas, retail shop, tasting rooms, meeting rooms, back office areas and kitchens, as well as staff and visitor toilet facilities – given Rosebank is an impressive and large scale site this is no mean feat!

Previous experience in a similar role to ours would be beneficial but not essential as full training will be provided. Candidates must however be over 18 due to the nature of our industry and have existing proof of eligibility to live and work in the UK.

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What We Will Provide You…

With a highly competitive hourly rate of £12.60, we offer successful candidates a permanent job opportunity and a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

We currently have up to 6 positions available and we are willing to consider contracts based on an average of either 12, 18, 24, or 30 hours per week. For candidates invited to interview, your individual preferences will be discussed further at interview, however, in line with our current anticipated business needs, we are looking for candidates who can commit to a 6.30am-12.30pm working day. From time to time, there may be a requirement to work additional hours, for example, to cover annual leave.

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Additional Information…

Rosebank is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

**No Agency Contact**

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

JOB PURPOSE

To provide operational coordination and supervision of retail, visitor services, and events at the Bachelors Club, in line with the Trust’s policies, priorities, performance standards and targets. Contribute to the enjoyment of the property by visitors and members, ensuring commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, is very often the “face” of the Trust to visitors and suppliers. As such, they directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Responsible for a wide variety of duties in connection with the presentation, operation, cleanliness, and maintenance of the property.
• Cash handling, reconciliation and carrying out banking duties.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the property and will recommend it to others.
• Achieving financial targets in respect of admissions, retail, and membership sales
• Responsible for the stocking of the shop, sales, and stock management in conjunction with the Retail Supervisor at RBBM.
• Work closely with other managers across the Burns portfolio to deliver a programme of visitor events which increase visitor numbers, drive additional spend and support overall property targets.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.
• Responsibilities also involve maintaining the security of the property and its contents, keeping the building clean and functional, following best practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award rating.
• Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• To increase membership of the National Trust for Scotland.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 No formal qualifications required.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, fire patrols, property checks, tours, events and onsite activities when required.
 By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times
 To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.
 Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
 Ensuring the property is ready to accept and welcome visitors by the set operational times.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

Other duties (where applicable)
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To work flexibly across departments and sites as needed.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Contract Type: Permanent
Grade: FC04
Salary: £23,633 – £25,829 per annum (pro rata)
Hours: 17 hours per week
Location: Dunfermline Carnegie Library & Galleries
Job Reference: ON000490

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Cultural Services Assistant to join our team within Dunfermline Carnegie Library & Galleries. The post is for 17 hours per week and is permanent. You will have a basic work pattern however, your days of working will flex to meet the business needs when required, and will include weekend working.

You will work as part of a team and be the first point of contact for visitors to our libraries, reading room, museum, and galleries as well as our shop. The role varies from day to day and would suit someone who loves books, culture and helping support our community to access a range of resources.

You can view the full job spec on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.
Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply
If you would like to find out more information about this role before applying, please contact Tina Beatson, Venue Supervisor for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 4 April 2024.

Interviews will take place on Thursday 18 April 2024.

Are you passionate about the environment? Or an excellent communicator keen to inspire all ages? Or looking to gain valuable experience in conservation?

At Whale and Dolphin Conservation (WDC) our vision is for a world where every whale and dolphin is safe and free. We are looking for a dedicated summer Assistant to join our team at the Scottish Dolphin Centre, in Moray, Scotland.

The Visitor Centre is based in a beautiful location at the mouth of the River Spey. The largest bottlenose dolphins in the world can be seen feeding regularly along with ospreys, seals and a huge variety of other wildlife.

You will provide excellent customer service and a warm welcome to visitors in the centre. You will deliver interpretation about the bottlenose dolphins, seals and other wildlife of the Moray Firth, lead tours, and undertake land-based dolphin watches at the Centre. Training for these activities will be provided. This is a seasonal role running from June to September, working 5 in 7 days and you will be expected to work weekends.

You will be supported by volunteers and the WDC Scottish Dolphin Centre team. Experience in interpretation and wildlife tourism would be advantageous but not essential as training will be given.

Employment: 5 days a week, regular weekend work required. 30 hours per week, working either 9:30-4:30pm or 9am – 4pm.

Salary: £20,820 pro rata

Closing date: 2nd April, 5pm
Interviews: 23rd and 24th April at the Scottish Dolphin Centre
Starting date: 4th June 2024
Finish Date: 30th September 2024

Please send completed forms to hr@whales.org writing SDC A 24 in the subject line.

KEY PURPOSE
To clean and maintain areas in Brodick Castle, the Woodland Café, the Red Squirrel Kiosk and Shore Lodge Bunkhouse including the toilets at Brodick Castle, Woodland Café and the Countryside Centre and general cleaning to the staff areas with-in the Castle to include staff toilet, offices, and corridors. The VSA-Cleaner should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the properties all year-round including events and functions.

KEY RESPONSIBILITIES

The VSA-Housekeeping is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping all visitor services areas as always outlined in the Key Purposes of the role clean and functional and following best practice. Cleaning and maintenance of the site is key to ensuring all visitors have a satisfactory visit.

Specific duties include:

• To ensure that a high level of cleanliness is maintained throughout all areas you are responsible for
• Each VSA will be responsible for an area and will be expected to clean to the frequency and standards set out.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• General cleaning of surfaces (e.g., windowsills, skirtings/facings, and doors) as well as the cleaning of all sanitaryware.
• Replenishing toilet rolls, hand towels, soap etc. daily to always ensure plentiful supply.
• All VSAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e., recycling, and any other duties which are in line with the Castle’s Green Tourism Award standards.
• Complete change overs in the Shore Lodge Bunkhouse.
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• The VSA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.

Under the day-to-day direction of the Visitor Services Manager, and in liaison with others as necessary, the Estate Worker works at the Trust’s properties in North Perthshire to maintain the path network and boundaries at all properties including strimming, fencing and small repairs and to look after the car park facilities at Killiecrankie and the Hermitage, contributing to the property’s overall conservation and development, and its enjoyment by visitors.
The Estate Worker works with the VSS, Rangers, Conservation Volunteers and other volunteer groups to undertake other estate work as required.
KEY RESPONSIBILITIESAND ACCOUNTABILITES
The key purpose of the job is to ensure that the North Perthshire properties are managed and maintained to a high standard, being conscientious about conservation, the environment and your surroundings. The Estate Worker will be responsibly aware of the team/volunteers, health and safety and contributing to the overall conservation and development of the Trust and its enjoyment by visitors and supporters.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
People Management
 Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
 Works closely with other staff members and volunteers in North Perthshire.
 Regular interaction with members of the public of all ages and abilities.
 Occasional working with external contractors.
 Liaison with tenants and external partners.

Finance Management
 Not a budget-holder, but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment and resources.
 Responsibility for looking after the car park machines and for banking.

Tools/equipment
 Frequent user of driven vehicles such as the estate vehicle and vans.
 Frequent user of ‘powered’ tools such as strimmer’s/brush cutters leaf blower etc.
 Frequent user of hand-tools such as spades, forks, rakes, loppers, handsaws, fencing tools and secateurs.
 Occasional user of IT to assist with maintenance of records.