Part Time

Weekend Food & Beverage Assistant

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

We are looking for enthusiastic individuals to help our team to provide an exceptional service to our guests during the busy weekends, ensuring a professional and relaxed dining experience that exceeds expectations.

What skills are required? With a passion for providing great customer service you will be a hardworking, confident, friendly and welcoming team player who can work effectively in a fast-paced environment and communicate effectively with others. You should have experience in a similar role, a positive attitude, and great people skills.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! Experience in a similar role is essential. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to the Recruitment team at recruitment@buccleuch.com to apply.

The closing date for applications is 11 October.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Business Support Administrator

RBGE is a world leading botanical institute and international visitor attraction taking positive action for plants and people; from local communities across Scotland, to more than 40 countries around the world. Our priority is to tackle the biodiversity crisis and the climate emergency, and to support the conservation and sustainable use of biodiversity. Our work builds on our 354-year history as a scientific botanic garden and centre of education with internationally important botanical collections, and extensive international partnerships. Our four Scottish gardens – Benmore, Dawyck, Logan and ‘The Botanics’ in Edinburgh – comprise one of the richest plant collections on earth.

This role is part of our business support team, with a focus on providing key administrative support to our Science Directorate team in particular. You’ll carry out a wide range of duties including diary and inbox management, travel and itinerary planning, meeting co-ordination, room bookings, distribution of relevant papers and subsequent minutes etc. You’ll be responsible for keeping key science management information up to date, provide administrative support to the wider science management team, and cover for other business support colleagues during period of absence.

You’ll need strong administrative experience gained within similar roles, excellent communication and time management skills with the ability to multitask and prioritise as necessary, as well as meticulous attention to detail.

Applications are particularly welcome from racial and ethnic minority groups, and other protected characteristics who are underrepresented at RBGE. We are a flexible employer and offer a variety of working patterns to suit the needs of our staff and the organisation.

To apply, please visit our website.

Closing date: midday (BST) on Friday 4 October 2024
Interview date: Interviews will be held in October 2024, date TBC

Administrative Assistant/ Receptionist

Purpose of the role
To provide a high quality, professional administrative service for staff and students, and to take responsibility for our reception area, providing a warm welcome for visitors to the college.

Main Duties and Responsibilities
• As first point of contact for students and the public, answer queries and redirect where appropriate.
• Provide an administrative service to support Cross College services

Maintaining computerised records for:
• Ordering stationary and supplies, including requisitioning on behalf of departments
• Maintaining inventories and stock taking
• Lending system for lockers and key fobs
• Administrative systems
• College Office email in-box

Support Cross College Administration by:
• Minute taking during staff meetings
• Assist with the administration of project work
• Photocopying, Collating Handouts, Booklets, Printing and Laminating.
• Cash Handling and Card payments and recording transactions
• Dealing with outgoing mail
• Carry out additional duties as identified by Line Manager

To apply, please complete the application form, a completed Criminal Convictions Form and Equal Opportunities Monitoring Form all of which can be found www.nac.ac.uk/work-for-us and send to Pauline King, HR Officer- paulineking@nac.ac.uk.

Visitor Assistant

Role Profile:

As the face of V&A Dundee, our Visitor Assistants facilitate a world-class experience for our visitors, in a safe, secure and accessible environment, supporting our vision to inspire people through design. Working across our galleries, welcome areas and ticketing positions, our Visitor Assistants will:

Put the Visitor journey at the heart of everything that they do, creating a positive and memorable experience for all visitors and providing a tailored welcome as they arrive at the museum.

Greet visitors proactively as they enter our galleries, offering assistance and being present and available to answer queries and share knowledge and stories.

Be immersed in and develop a deep understanding of our building, objects and exhibits, to speak confidently and engagingly about these with our visitors.

Take pride in the museum’s appearance, see every day through the eyes of a visitor and question everything that does not look, or work perfectly.

Contribute to the commercial function of the museum, by upselling exhibition tickets, promoting museum programme and event attendance, encouraging donations and engagement with the retail and catering offer.

Duties and Responsibilities:

To be a confident, proactive, approachable and visitor focused individual, helping visitors to engage with the museum and collections, whilst maintaining a consistent, engaging and professional manner at all times.

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

To be a responsible and visible presence for an area of the museum on a daily basis, actively walking the galleries, carrying out invigilation duties and ensuring the safety and security of the exhibitions, objects and visitors.

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall visitor experience, and communicating confidently to ensure this is achieved.

Ensure that the museum is always presented to the highest standard, carrying out light cleaning, tidying and maintenance duties as required.

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.

To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.

To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures.

To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.

To attend training courses as required.

To comply with all the museum’s HR, retail, cash and stock handling procedures.

To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department.

To find out more click the link below to view on our website.

Part-time Pastry Chef

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, The Kitchen. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

The role? We are looking for a Pastry Chef to join our busy kitchen team on a part-time basis, working closely with the Head Chef to produce quality pastries and puddings and ensure exceptional standards of service are maintained, supporting other sections as required. You will prepare pastries, desserts and all sweet related dishes for our food outlets, as well as catering for weddings and corporate events. Part-time hours will be three days per week, but we are open to applications from those looking for a different working pattern.

The person? With a passion for all things sweet, you will be hardworking with an eye for detail and able to work effectively in a fast-paced environment. You should have worked in a similar role with proven skills in menu creation, stock management and controlling costs to maximise profit margins. Food hygiene certification, along with experience in baking, pastry preparation and decoration, is essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Pastry Chef role to download an application pack and find out more about the role. If you decide that this is the role for you, email recruitment at recruitment@buccleuch.com with your CV and covering letter.

The closing date for applications is 27 September.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

Located at 215-217 Sauchiehall Street, the original Willow Tearooms building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.

Mackintosh at the Willow operates as a social enterprise creating training, learning, employment and other opportunities and support for young people and communities.  

As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.

We are proud of our fantastic afternoon tea’s and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!

Join Mackintosh at the willow and work in a professional kitchen, training under full-time chefs (alongside our head chef) and learn more about the industry. You will have the opportunity to further develop or learn new basic cookery skills and work in a fast-paced environment alongside our talented kitchen team.

You will assist in key duties such and food preparation, waste management, stock replenishment and following safe food practices. All levels & experience will be considered!

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Control of section and service to a high standard

Share knowledge of the menu & offerings

Providing a friendly and efficient service

Share knowledge of Charles Rennie Mackintosh, Margaret Macdonald & Catherine Cranston (training provided)

Work as part of a team and skill share

Carrying out basic cleaning tasks

Adhering at all times to allergen controls

Adhering at all times to health and safety requirements

Taking and Placing customer orders

Handling cash & credit card machines

Bar tasks; pouring, serving and clearing drinks

Effective verbal communication.

Ability to work cooperatively with others.

Events set-up & table resets

Visitor Experience Team Leader

The role

Co-ordinate the daily visitor operations at Highland Wildlife Park, ensuring the delivery of an accessible, exciting, and secure visitor attraction, five-star customer service standards and income levels in line with agreed targets.

Act as duty manager on a rostered basis, liaising closely with the living collections duty manager and other colleagues. Manage incidents and their impact on visitors as and when they arise

Some of the things you’ll do:

Line manage visitor experience assistants and assist with gate ( sentry), administration, on-site transport, car park and customer service, e.g. telephone and email handling
Contribute to and support the delivery of commercial events at HWP including photography tours, seasonal events and exclusive tours (including duty manager duties during events)
Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable and positive level of service on a daily basis
Support and deliver customer service training, working alongside HR and other colleagues. Gather face to face visitor feedback.
Support the induction process for visitor experience staff
What we’re looking for:

Educated to HND or equivalent qualifications or experience.
Health and Safety qualification e.g. IOSHH with good working knowledge of Health and safety practices.
Understanding of diversity and inclusion issues/regulations.
Good understanding and ability to engage with visitors
Engaging customers empathetically to link or upsell our products.
Providing first-class customer care and service, including dealing with customer queries.
What you’ll get in return:

Starting salary between £27,487 – £28,174 full time equivalent pro rated to hours worked (offer based on experience) with future possible salary progression up to £30,637 per annum
30 hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Weekend working required on a rotational basis.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
Previous experience would be advantageous, but is not essential, as full training will be provided.
We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Manage stock and orders within assigned budget to maximize income and meet budget targets.
• Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.
• Assist all visitors with queries relating to Food & Beverage purchases or experience
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Wearing correct uniform, name badges, or PPE as required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.
• To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties
• To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

To provide a consistently high standard of visitor care at all times 

Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; 

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act; 

Welcoming International visitors and aiding with specific needs. 

Welcoming groups in an efficient and warm manner     

Answering visitors’ queries about the site, education facilities and the local area; 

Providing information about the site, its history, contents, offers and merchandise; 

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid. 

 

To maintain excellent standards of site and personal presentation at all times  

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required; 

Ensuring site is ready to open and welcome visitors by the set opening time; 

Wearing correct uniform, name badges, or PPE as required.  

Reporting all instances of damage and wear and tear issues promptly to your line manager; 

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors. 

 

Other duties (as required) 

To ensure good housekeeping of catering kitchens, serveries and back of house areas. 

To ensure that catering merchandising is in accordance with NTS policy. 

To assist in achieving site catering targets and KPI’s. 

To actively upsell products and services to facilitate the visitor’s enjoyment. 

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.  

To work flexibly across departments and sites as needed.  

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator. 

To assist with Hospitality events. Staff may be asked to work through into the night hours.  

Library Assistant

Contract Type: Permanent
Salary: £23,633 – £25,829 per annum (pro rata for part-time)
Grade: FC04
Hours: 10.5 hours per week (9.30am – 1pm on Mondays and Saturdays, 1.30pm – 5pm on Tuesdays)
Location: Cardenden Library
Job Reference: ON000522

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Library Assistant to join our team at Cardenden Library. The post is for 10.5 hours per week, 3.5 hours on Mondays, Tuesdays and Saturdays. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.

How to Apply
If you would like to find out more information about this role before applying, please contact, Shirley Ballingall, Venue supervisor for an informal chat. Contact details to arrange this can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and return this along with our completed equal opportunities form to HR.FCT@onfife.com.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Thursday 12 September 2024 at 9am.

Visitor Services Assistant – Food and Beverage

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

Welcoming visitors to the café and working in an efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors queries about the catering offer.

Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

Ensuring the café is fully stocked and set up daily.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments within the property.

Financial responsibilities –

To adhere to all financial procedures to include till operations and cash reconciliation duties.

Help achieve sales targets and membership recruitment targets.

Upsell products within the café.

Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

To ensure the site meets with the Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

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