Part Time

Waiting Staff at Fruitmarket Cafe

We are looking for friendly, attentive and reliable waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Working hours will largely be during our regular opening hours (which are 9am to 6pm, 7 days a week) but the role also involves working events outside of these hours. The ideal candidate will be seeking between 14 and 25 contracted hours per week with flexibility to work more when required.

We are seeking a team member who will be passionate about table service and maintaining and improving the guest experience in the cafe. We pride ourselves on creating a fair and friendly work place with a package of staff benefits.

TO APPLY
Download the job description and equalities monitoring information survey from our website (linked below). Please read the job description and, if you wish to apply, email your CV, a statement outlining that you have the skills for the post, and your completed equalities monitoring information survey, to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. We will also accept a CV and statement in video or audio file if you prefer. Apply by 5pm on Thursday the 5th of September.

Facilities Assistant / Caretaker

Maryhill Burgh Halls Trust are looking for one a Facilities Assistant / Caretaker, part-time which suits job share.

Hours of work: 24 flexible hours per week, which, if shared between two persons would be 12 hours per person per week
Salary: £12.00 per hour
Deadline: Wednesday 4th September at 12pm

Purpose of Job
To safely and efficiently provide a range of caretaker services to ensure the smooth operation of the building with regards to cleaning and maintenance, whilst meeting the needs of the Maryhill Burgh Halls events programmes, external customers hiring the venue spaces and tenants, visitors and other users accessing the building.

The Facilities Assistant will expect a regular profile of core hours Monday to Friday including evening work as well as occasional week-end work in support of MBHT events.

Main Duties and Responsibilities:

1) Common Area Services

To keep the foyer, corridors and other common areas of the building swept and clean. Note: Agency cleaners are responsible for cleaning the toilets.

From time to time to manage the comings and goings of visitors to the building as may be required.

To undertake minor running repairs to the building fixtures and fittings (non-technical only)

To act as keyholder and issuer of access keys and fobs to authorised users.

To manage the waste management arrangements for the Halls.

2) MBHT Events Support Services

Clean and protect floors, furniture, fixtures and fittings throughout the public areas of the building and hireable spaces

Remove refuse and deal with waste, ensuring appropriate disposal

To work flexibly to ensure support for meetings / events within Maryhill Burgh Halls including attending out of standard working hours.

Setting up and breaking down of rooms and event spaces for internal events and for the needs of the other external customers hiring the venue, including furniture, technical and other equipment including erecting staging

Acting as an on-site liaison and resource person for external customers hiring the venue on the day of their events to assist with any additional requirements

Check and maintain furniture, fixtures and fittings. Reporting maintenance and repair needs to management and undertaking some minor repairs, maintenance and cleaning where appropriate.

Basic audio-visual and technical set-up, support and operation for events (projection, lighting, sound) (Training for this will be provided)

Ensuring the building environment at Maryhill Burgh Halls is conducive to the delivery of a high level of customer service and care for all visitors and users of the Halls in line with MBHT values

3) General

To undertake appropriate training and development

Monitor standards of agency cleaning reporting any issues to management

Undertake any other duties appropriate to the post as and when required to contribute to the efficient and effective operation of the Halls

To apply, please send your CV and a cover letter stating your suitability for the role to recruitment@mbht.org.uk by Wednesday 4th September at 12pm.

Please download the full job description and person specification below.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Visitor services, catering, (including ordering, merchandising, sales targets)

Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests

Overseeing and ensuring that the sale of alcohol legislation is adhered to.

Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

Duty management and oversight/maintenance of the property

Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

Security of the Property.

Health & Safety procedures, emergency procedures, and environmental procedures.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Visitor Services Supervisor – Admissions & Membership

JOB PURPOSE

To provide operational coordination and supervision of the admissions, membership and visitor experience in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, to ensure commercial, financial and conservation objectives are achieved.

This is a frontline post to supervise Visitor Services staff; whilst also undertaking the same admissions duties and working as part of the team to welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park.

The Visitor Services Supervisor at a Trust property plays a pivotal role in ensuring that the management objectives are achieved through excellent customer service, admissions and membership sales.

As you will be working in a mostly customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Supervisor is expected to manage and contribute to the sales targets for Admissions, Memberships and Guidebooks. You will have line management responsibility for a team of four.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including answering the telephone, recording statistics, serving customers and managing the Visitor Services Assistants

Managing all aspects of the Rota’s – shift allocation, holiday cover, and any staff administration required on our people management system People XP

Working with staff to ensure that all online training modules are completed at the start of the season and undertaking Performance reviews twice yearly and identifying training/development opportunities for the Admissions VSA’s

Ensuring that hours are input into Payroll spreadsheet accurately and in a timely manner.

Working with the Visitor Services Manager and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

To ensure high levels of accuracy are maintained for all transactions and data recording

To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Retail Assistant

Working across our retail shop and our Ecom business our Retail Assistant will:

Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces

Greet visitors and customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum

Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them

Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly

Contribute to the commercial function of the museum, by proactively engaging customers, by upselling products and supporting all aspects of the retail business

To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms

Duties and Responsibilities:
To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times

Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures

To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels

To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access

To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures

To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas

To attend training courses as required

To comply with all the museum’s HR, retail, cash and stock handling procedures

To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department

To view the full advert please click through on our website.

Visitor Experience Assistant

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering.

They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

All further details can be found via the link below.

Visitor Services Assistant – Retail

JOB PURPOSE

Retail plays a key role in the winning Culloden Battlefield team. Your job is to give a warm, Highland welcome and to generate the sales and income that helps us protect and preserve the site and many others in Scotland. You may be working across the Culloden Cluster sites, this includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. Voted a 5-Star destination by Visit Scotland, together we’ll deliver a top shopping experience and unforgettable memories for all our happy customers.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed.

Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms

Working with the Visitor Services Retail team to ensure best stock management

To actively drive-up selling opportunities through strong product knowledge and an excellent, pro-active customer service to maximise sales of shop stock and donations.

Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.

Be able to take responsibility for your own development and learning.

Have a flexible approach to working hours and days including working weekends and Bank Holidays as needed on a rota basis.

To work across departments when necessary, supporting the wider Culloden Cluster team

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards including wearing of uniform.

To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

Catering Assistant

All Catering Assistants are responsible for ensuring the delivery of high-quality food and exceptional service at Almond Valley Heritage Centre. This responsibility extends across all areas of our catering operations, including the Café, Birthday Parties, the Shepherd’s Hut, and the Soft Play. Our goal is to provide a consistent and outstanding experience for all visitors, whether they are enjoying a leisurely meal or simply grabbing a quick snack while their children play.

Library Assistant

Job Title: Library Assistant
Contract Type: Permanent
Salary: £23,633 – £25,829 per annum (pro rata for part-time)
Grade: FC04
Hours: 7.5 per week (Monday 9.00-5.00)
Location: Rothes Halls Library
Job Reference: ON000524

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Library Assistant to join our team at Rothes Halls Library. The post is for 7.5 hours per week on a Monday.

You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes offering advice and information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies website.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.

How to Apply

If you would like to find out more information about this role before applying, please contact Fiona McMartin, Assistant Venue Manager, for an informal chat. Please visit our current vacancies page for contact details.

When you’re ready to apply, please visit our current vacancies page to download the application pack.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Thursday 22 August 2024 at 5pm.

Interviews will take place on Wednesday 28 August at Rothes Halls.

Visitor Services Assistant

JOB PURPOSE

To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.

This exciting and varied role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.

Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, fire patrols, property checks, tours, events and onsite activities when required.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times

To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.

Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property

Ensuring the property is ready to accept and welcome visitors by the set operational times

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager

Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

Visitor Services Assistant

JOB PURPOSE

This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.

Working at all 3 sites may be required, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.

Our ideal candidate will have a passion for customer service, is able to thrive on a fast paced environment, with excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation. Catering, housekeeping, admissions, membership sales and retail are all part of a normal operating day in our cluster.

Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.

Sales Assistant

Hours: 3-5 days (Full time/Part time)
Duration: Permanent
Pay: £12.35 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.​

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets.
– Staff discount (Britannia Gift Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal Hotel).
– Free car parking for staff.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team four weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Tracey Drever
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 26 August 2024

Interviews: TBC

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

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