Seasonal

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Leith Hall, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.
You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.
Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:
• To maintain excellent standards of site and personal presentation at all times,
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end,
• Ensuring all food and produce is prepared and displayed to a high standard,
• Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups, processing their catering purchases in a knowledgeable manner,
• Providing information about the site, its history, contents, offers and merchandise products,
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Wearing correct uniform, name badges, or PPE as required,
• Reporting all instances of damage and wear and tear issues promptly to your line manager,
• Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas,
• Ensure that food offerings are consistently served at healthy standards,
• Safely operate appropriate machinery and equipment for assigned tasks,
• To actively upsell products and services to facilitate the visitors’ enjoyment,
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations,
• Be aware of the team’s targets for generating income and aim to achieve and exceed them,
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings,
• To work flexibly across sites as needed,
• Report all incidents directly to line manager.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by VSM- Food & Beverage

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘
Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills – adaptable to customer type and product.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous experience withing café, restaurant, and events operation with Food & Beverage background
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation
• Access to own transport

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
Benefits include
• Cycle to Work Scheme – offering excellent discounts on bicycle costs •
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work •
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands •
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments including the external catering trailer.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To always provide a consistently high standard of visitor care when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

Seasonal (until 31 October 2026)

What do we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House, one of our four unique heritage destinations and a hidden treasure in the Scottish Borders, visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? In this hands-on seasonal role you will help lead front-of-house catering operations throughout the busy summer and autumn seasons. Working across the Old Kitchen Café and The Horsebox outlet, you will support daily service, supervise front-of-house colleagues, prepare and serve food and drinks, keep stock and supplies well organised, and help ensure every visitor receives a friendly, efficient and memorable experience. You will also work closely with the management team to support wider events and activities, providing regular duty management cover on a rota basis. This is a full-time role, working 40 hours per week over five days, including weekends.

The person? You will bring proven supervisory and front-of-house experience, along with practical food preparation skills and knowledge of food hygiene standards. Just as importantly, you will enjoy working with people, taking pride in delivering high standards of service, and be comfortable using your initiative in a fast-paced environment. Strong communication skills, a positive attitude, and the ability to motivate and support colleagues will be key. Access to your own transport is essential due to our rural location.

Why work for us? We offer excellent benefits including six weeks’ pro-rata holiday, gym and shopping discounts, and wellbeing-related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more details about the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 3 August.

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