Seasonal

September to December

What do we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House, one of our four unique heritage destinations and a hidden treasure in the Scottish Borders, there is something for everyone to enjoy. Visitors can take a woodland walk, marvel at our beautiful gardens, explore the adventure playground, join a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? This is a varied role supporting all aspects of our seasonal events and helping us to deliver a memorable visitor experience. You’ll find yourself welcoming guests, answering queries, ticketing, serving food and drinks, and helping our younger visitors enjoy our facilities and events safely.

Seasonal work will be available across selected dates, including weekends in September, from 10th – 18th, 23rd – 25th and 30th – 31st October for Halloween, and selected Christmas event dates from 4th – 6th, 11th – 13th, 18th – 20th and 22nd – 24th December. You don’t need to be available for every date, but ideally, you will be able to offer good flexibility across our events, with weekend and occasional evening availability.

The person? You will be great with people, enthusiastic, and happy to get involved in a busy visitor services environment. Previous customer-facing or catering experience is a plus, but training will be provided. Due to our rural location, access to your own transport is required. This role could be a great fit if you have flexible availability, are looking for extra income, or the chance to gain experience in a stunning visitor attraction.

Why work for us? This is a unique opportunity to work in the beautiful setting of Bowhill House, in a friendly, fun and supportive environment.

How to apply? Please email your CV and covering letter to the Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 30 August 2026.

JOB PURPOSE
A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Memberships, admissions tickets, guidebooks). The Visitor Services Assistant is expected to meet (if not exceed) sales targets for the selling of memberships and Guidebooks. You will also be expected to be knowledgeable and actively engage with our visitors and provide general “tourist information” for the locality and other nearby Trust properties.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care.
Ensuring the site is ready to open, welcoming visitors to the site and processing their admission or catering purchase in a friendly, efficient and knowledgeable manner.

 Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcome International visitors and aiding with specific needs.
 Welcome groups in an efficient and warm manner.
 Answering visitors’ queries about the site, facilities, and the local area.
 Providing information about the site, its history, contents, offers, and merchandise.
 Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns.
 Being proactive in the selling of Membership and Gift Aid.
 To support the operational needs of the business with occasional cross department working such as guiding and retail.

JOB PURPOSE

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Welcome) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer basic questions about operating hours.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.