Seasonal

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell.

This position will be based in the Welcome Centre, Car Park or as an Event Steward during Brodie Illuminated. Your role is to make every visit truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do, as well as inviting visitors to support our work through membership.

This role will involve working some evenings during November to assist with the safe delivery of our popular event, Brodie Illuminated which takes place every Thursday – Sunday throughout November.

KEY RESPONSIBILITIES

• Provide excellent customer service to all visitors.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Help manage car park arrivals, process payments and give site orientation
• Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Actively drive-up selling opportunities through strong product knowledge and excellent customer service with a strong focus on membership and retail.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

SCOPE OF JOB

People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager.
• Assist Retail with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals
• Will be an occasional user of cleaning chemicals.
• Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:

• Previous tourism or tour guide experience.
• Interest in the work of the NTS.

JOB PURPOSE
Your role would be to undertake general routine maintenance tasks throughout Brodie Castle, Playful Garden and the wider estate buildings and houses across the property, ensuring that the buildings, services and environment are conducive to the smooth running of the overall property in line with the aims and objectives of the Trust. Throughout this contract you will focus on the Brodie Illuminated event which will include installation, fault finding and supporting the smooth running of the event through. Supporting the lighting designer and ensuring all safety checks are complete, as well as fault finding where necessary during the event.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The key responsibilities of the role will be met by:
• Undertaking the day-to-day maintenance of Brodie Castle, Playful Garden and wider estate buildings on the property and maintain grounds to a high standard expected by the Trust, including but not limited to:
• Litter picking and general cleaning around buildings;
• Repair/repainting of signage.
• Painting (external & internal)
• Paths/car park and drive repairs.
• Fence, wall and building repairs.
• Ensuring all activities undertaken are compliant with the property’s Safe System of Work and Emergency Procedures.
• Conservation activities within the wider estate as and when required.
• Supporting the event designer as technical support.
• Delivering the infrastructure insulation for the event.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Demonstrate experience across a wide range of maintenance/DIY tasks including : ground maintenance work, painting, joinery, plumbing and electrical.
• Demonstrable high levels of interpersonal and communication skills and confidence in dealing with a wide range of staff and visitors.
• Ability to manage working time and tasks efficiently and effectively in an environment of changing priorities.
• Competence in working outdoors.
• Current driving license valid for driving in the UK.

• An understanding and experience of working on electrical installations.

• Have a clear understanding of safe working practices when working with electrics.

Desirable
• Basic numeracy, i.e. experience of working with precise measurements and recording and logging data.
• Chainsaw qualification CS30 = CS31 or further.
• Current strimmer/bush cutter certification.