Seasonal

Reference No.: CHLH/2412/09

We are now looking for new members of our seasonal team to work across the museum in 2025. If you enjoy history & heritage, meeting people and providing outstanding customer service then this could be the job for you!

Located in the Cairngorms National Park, the Highland Folk Museum attracts thousands of visitors from across the world every year to experience life in the Highlands from the 1700s to the 1950s. We have over 35 historical buildings onsite to explore and discover how people in the Highlands lived, worked, went to school, and enjoyed their leisure time.

We are looking for people to join our teams in the following areas: Visitor Experience, Cafe, Historical Interpretation, Croft & Stockworker, General Site and Cleaning from the 12th of March to the 26th of October, working on a flexible rota basis.

Training starts from the 12th March and the Museum opens on 4 April 2025. We can offer a variety of shift patterns and / or flexible hours and applicants are able to work across multiple posts if desired.

Open Day: Come along and meet the team at the Highland Folk Museum if you’d like to learn more about us and the roles we’re hiring for. We are holding two open sessions at our office building on Friday the 10th of January between 11am – 1pm, and 4pm – 6pm.

If you would like more information on the roles we’re hiring for, please go to the link below to see job specifications and how to apply.

KEY RESPONSIBILITIES

• Provide excellent customer service to all who choose to visit.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Lead tours of the Castle and Grounds which tell the stories of the past, present and future of Brodie Castle.
• Help manage car park arrivals, process payments and give site orientation
• Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Actively drive-up selling opportunities through strong product knowledge and an excellent customer service with a strong focus on membership and retail.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome visitors at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.

• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

Thank you for your interest in the post of Steward with Historic Environment Scotland, based at Glasgow Cathedral. This is a permanent and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience working across all areas, including in the shop, admissions areas and outside, with delivery of information to visitors as a core part of the role.

Your role of Castle Guide with Historic Environment Scotland will be a fixed term appointment up until 31 March 2026. The likely start date for this role is in April 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the season.

Our castle guides are the connection between the monument’s history, the visitor and the monuments future. We educate and provide information to enhance the visitors experience, helping them to make the most of their visit to the castle.

Stirling Castle was the ‘key to the kingdom.’ Likened to a ‘huge brooch’ that clasps the Highlands to the Lowlands. Stirling Castle is steeped in history having served as a royal residence, military garrison, prison and fortress. With links to the turbulent lives of William Wallace, Robert the Bruce, Mary Queen of Scots and Bonnie Prince Charlie. It’s the historical past of the site that makes it an interesting and exciting place to work.

Peaking as the preferred royal residence during 1500s, the Great Hall is the largest banqueting hall ever built and today still host spectacular events.

Stirling Castle still has a strong military connection, with the former headquarters for the Argyll Sutherland Highlands now the regimental museum housed in the King’s Old Building. Due to this connection various military parades and gun salutes take place on selected dates within the castle calendar, assisted by castle staff, this can make each day different.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edzell Castle during the season.

Come and work in Edzell Castle in Edzell, Angus, a county of rolling hills and glens along the stunning east coast of Scotland. A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at these fantastic properties.

Edzell Castle was home to the Lindsays, a gifted, turbulent and tragic noble family who acquired the estate in 1358. The lordly seat was a motte and bailey residence near the medieval church. In the 1500s, the family built a brand new castle – the one we admire today. What do you know about the Seven Cardinal Virtues, Seven Liberal Arts & the Seven Planetary Deities & how do they relate to the gardens of Edzell, can you excite visitors about that?

Your role of Admissions Assistant with Historic Environment Scotland will be a part year permanent position up until September 2025. The likely start date for this role is in April 2025. For the rest of the year (i.e. the winter season), the role will be 0 hours.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the season.

This post sits within the admissions team at Stirling Castle, working closely with members of the castle’s retail and guiding teams, to deliver a seamless visitor experience across the castle. The role will involve duties such as selling tickets and promoting memberships, greeting visitors and working in the car park.

Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming 526,864 visitors in 2023/24. You will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets.

Your role of Admissions Assistant with Historic Environment Scotland will be a part year permanent position up until September 2025. The likely start date for this role is in April 2025. For the rest of the year (i.e. the winter season), the role will be 0 hours.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the season.

This post sits within the admissions team at Stirling Castle, working closely with members of the castle’s retail and guiding teams, to deliver a seamless visitor experience across the castle. The role will involve duties such as selling tickets and promoting memberships, greeting visitors and working in the car park.

Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming 526,864 visitors in 2023/24. You will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets.

Your role of Roving Steward in Historic Environment Scotland’s Central Mid District is a part year permanent position working an average of 4 days a week (28 hours per week April – September and 0 hours for the rest of the year).

There is no typical day for the Roving Team, however you will work an average of 7 hours a day. Following the transition from a 37 to a 35 hour week, our properties have a number of different working patterns, with, for example, the team at Huntingtower, Elcho and St Serfs working 9:30am-5pm with a 30 minute unpaid break and Inchmahome and Lochleven working 9:15am-5pm with a 45 minute break. There is some degree of flexibility, as long as the Monument Manager of the property you are working at is content our opening hours can be delivered and our processes completed during the timeframe you have committed to.

You will be responsible for delivering the highest standards of visitor experience across sites in the Central Mid District. Reasonable agreed travelling is expected to cover sites within Stirling district, Clackmannanshire, Perth and Kinross, and potentially further afield. A pool car may be available for this purpose.

Are you looking for a flexible, fun and unique role? You’ll get an exceptional view into Scotland’s rich history and gain valuable experience in the tourism industry, helping to bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to sites within Central Scotland during the season.

The post sits within the Mid District of the Central Region’s Visitor and Community (V&C) Team. The district is comprised of twenty-six properties, of which ten are staffed, including Doune Castle, Dunblane Cathedral, Castle Campbell, Elcho Castle, Huntingtower Castle, Inchmahome Priory, Lochleven Castle, Meigle Sculptured Stone Museum, Stanley Mills and St Serf’s Church. You will be part of a team of stewards working across these properties and potentially others within the neighbouring East District (i.e. you will principally cover sites in Stirling District, Perth & Kinross, Clackmannanshire, and may be asked to cover Fife and potentially, but not usually, Angus).