Seasonal

PURPOSE OF THE ROLE:

With its medieval roots as a royal stronghold, through centuries of development from a renaissance palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the wider estate, the significance of Fyvie is profound. We are looking for enthusiastic, motivated and talented customer focused individual to join our team and continue that story.
Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and can maximise opportunities to generate positive reviews and income for our charity. We are looking for team workers who are also able to use their own initiative, are driven to make a difference and work across the property. Your role works across different parts of our busy visitor attraction including in our retail space, admissions desk, selling of memberships and delivery of historical tours of our castle.
It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure.
As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.
KEY RESPONSIBILITIES:

To always provide a consistently high standard of visitor care when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Working in our retail spaces to sell NTS products and merchandise, including processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the historic interiors
• Handling cash accurately and processing sales
• To actively drive-up selling opportunities on membership through strong knowledge and excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider team, as appropriate not limited to weddings, functions, events and assisting our food & beverage team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Excellent front of house persona – warm, welcoming, patient and understanding.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Not a line manager but expected to help maintain a safe and welcoming environment for everyone.
• Working alongside and supporting our excellent volunteer team

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Supervisor.
• Cash handling and operating an EPOS till.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a diverse team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise, including the ability to be proactive and to take the initiative.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation or a willingness to learn.

Desirable:
• Experience in EPOS style till operation.
• Excellent selling skills – adaptable to customer type and product.
• Previous front of house or guiding experience, especially in a historic building
• Foreign language skills
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills, especially in a commercial setting

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive tours, tastings and retail. They play a key role in engaging visitors from around the world and building lasting connections with our brands.

About the team

You’ll be part of a passionate and ambitious team at Lagavulin, delivering unforgettable experiences and sharing the story of Scotch whisky with visitors from across the globe.

About the role

As a Brand Home Guide, you will deliver engaging tours and exceptional customer service, creating memorable visitor experiences while bringing the Lagavulin story to life through tastings, storytelling and retail interaction.

Role Responsibilities

Deliver immersive tours and tastings to visitors from around the world

Provide outstanding customer service throughout the full visitor journey

Support ticket sales, guest engagement and experience delivery

Promote and sell products within the retail space

Assist with events and special experiences across the site

Act as a brand ambassador, sharing the story of Lagavulin and Diageo

This role offers the opportunity to develop your skills in hospitality, storytelling and brand experience while working in a truly unique and inspiring environment.

Experience / skills required

This could be the right opportunity for you if you have:

A passion for customer service and delivering great experiences

Experience in hospitality, tourism or retail environments (preferred)

Strong communication skills and confidence engaging with people

A collaborative mindset and ability to work as part of a team

Flexibility to work evenings, weekends and busy seasonal periods

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Salary of £26,678.31 per annum plus bonus

Product allowance

Contributory pension scheme

Share purchase scheme

Generous holiday allowance

Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.

Additional Job Description
Brand Home Guide
Talisker Visitor Centre
Full-time
Fixed Term Contract ending 30th Nov 2026

Salary: £28,215 plus benefits (shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

About Us

The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave. Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating. 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Please note – This role will require weekend and evening work.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

JOB PURPOSE
This is an exciting and varied role at the Battle of Bannockburn, you’ll help us welcome visitors from across the globe and ensure they have an enjoyable, memorable experience here, from the moment they arrive to the moment they leave.

Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland. You’ll also help generate the income that enables our charity to care for this historic site.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchases in a friendly and knowledgeable manner.
• Delivering multiple guided tours throughout the day, including the use of audio-visual equipment.
• Developing a strong historical knowledge of the site and wider area.
• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our retail and membership products and services with excellent product knowledge, tailored to customer preferences.
• Supporting popular formal learning visits program for school pupils.

To maintain excellent standards of site and personal presentation at all times
• General ongoing operational cleaning of all areas as necessary including vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring all day-to-day tasks are completed to a high standard including stock management and retail merchandising.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager

Financial Responsibility
• Cash reconciliation duties including start and end of day tasks.

Health and Safety
• Ensuring site meets with Health and Safety legislation in liaison with your department manager.
• Ensuring that visitors vacate the site at close of business and that the site is secured at end of day.
• Using personal protection equipment as provided and directed by your line manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• No formal qualifications required.

Experience

Essential
 Experience in a customer facing role with an ability to demonstrate an excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent communication and interpersonal skills.
 Ability to work within a team or individually, with minimal supervision to a high and safe standard.
 Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in property needs.

Desirable
 Experience in museum, tourism, guiding or equivalent sector.
 Experience of working in a retail environment.
 Experience of working with a variety of audiences including school pupils.
 Experience in storytelling with a passion for Scottish heritage and history.
 Cash handling.

An exciting opportunity to join our Duty Management team at a vibrant visitor attraction and arts venue in central Edinburgh. In the role you will provide an excellent standard of customer service as the first point of contact for all visitors to the Scottish Storytelling Centre. You will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having the ability to provide a high standard of customer service, you must also be able to demonstrate excellent communication, and interpersonal skills will have the ability to manage a variety of tasks under pressure.

You will work initially 20- 35 hours per week on a flexible rota which will mainly be evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS (Traditional Arts and Culture Scotland). The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

Title: Evening and Weekend Duty Manager, Scottish Storytelling Centre
Salary: £16.50 per hour
Location: Edinburgh
Hours: Part Time, 20 hours per week until end of July, Full time 35 hours per week, 3rd – 31st August 2026.
Closing date: Monday 4th May 2026, 12:00pm

PURPOSE OF THE ROLE

To maximise visitor enjoyment of visitors to Brodie Castle and Estate by delivering the highest standards of housekeeping, and customer care across public facilities.

Background

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire and boasts thousands of visitors each year. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.
Brodie Estate is also home to The Playful Garden which contains a fascinating menagerie of characters inspired by the castle’s quirky and colourful history, including Scotland’s biggest bunny sculpture.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping across public facilities and staff office spaces.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all public facilities and office spaces are cleaned and presented by the highest possible standard.

General Housekeeping:
Undertaking the routine cleaning and housekeeping of the public facilities on site which are spread across 3 main areas of the Estate. Duties include but not limited to:
• Vacuuming, sweeping, mopping of floors
• Cleaning of lavatories, sinks, staff-rooms etc
• Emptying bins
• Restocking toilet paper, soap and handtowels
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, door-frames, and window frames
• Cleaning of windows
 Supporting the use of the property for functions and events by:
o Protecting vulnerable collections;
o Assisting with functions furniture set-up and striking;
o Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):
Undertaking occasional support in servicing of let accommodation of the property, including but not limited to:
• Vacuuming, sweeping, mopping, polishing of floors
• Dusting of surfaces, fittings, furniture, ornaments, doors
• Cleaning of windows
• Changing of bed linen and towels, and making of beds
• Cleaning of bathroom/toilet areas and fittings
• Cleaning of (let) kitchen/scullery areas and equipment
• Checking functionality of lighting, heating, TV/radio etc
• Replenishing of welcome/hospitality trays, and consumables
• Checking of collections and domestic inventories during changeover – specifically in the Laird’s Apartment.

Collections Care:
Very occasional Collection Care support may be required.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will work with contractors working on site and suppliers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning chemicals;
• May be a user of ladders, hand tools etc. required to gain access to and to perform conservation work/cleaning;
• May be a user of IT equipment
• May wear PPE for personal protection and protection of the property.

SKILLS, EXPERIENCE & KNOWLEDGE

The below outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Attentive to detail with an eye for presentation and finish;
• Personal commitment to high standards of cleaning;
• Ability to manage time efficiently and effectively in an environment of changing priorities;
• Ability to work effectively and efficiently without close supervision;
• Willing to show commitment and flexibility in work practice.
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others;

Desirable
• Experience as a Housekeeping Assistant (or similar) in a busy visitor attraction.
• Previous housekeeping experience including cleaning and presentation of areas open to the public or let for holiday rentals and/or cleaning of domestic and staff areas.

JOB PURPOSE
This is an opportunity to join the team which welcomes more than 400,000 people a year to the National Trust for Scotland’s Glencoe Visitor Centre. High presentation standards and cleanliness are essential aspects of a great visitor experience. You’ll help us maintain our reputation for both and in so doing, help our charity generate the income we need to care for this Highland gem.
This varied role works closely with our Visitor Services team on a range of house-keeping duties to ensure our visitor centre and its surroundings look their best. This includes caring for the appearance and condition of our exhibition, shop, cafés, toilet facilities and behind-the-scenes areas.
We’re looking for someone who is friendly and approachable, enjoys cleaning and takes pride in the presentation of their workplace. You’ll get the chance to work in an incredible location, meeting visitors from around the world and being part of a great team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Responsible for a wide variety of housekeeping tasks on daily, weekly and monthly cycles, including:

o Ensure high presentation standards throughout the visitor centre by dusting, sweeping and cleaning surfaces (floors, counters, windows, doors, walls and displays)
o Maintain clean and well-stocked toilet facilities for visitors to use
o Respond promptly to ad-hoc needs, especially at busy times, like helping to clear café tables or dealing with accidental spillages
o Maintain waste disposal facilities across the site and maximise recycling levels, front and back-of-house
o Monitor condition of fixtures and fittings and report any issues to the Maintenance team

• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.

• Minimise our impact on the environment, through efficient use of resources like water/heat/light, sensitive use of cleaning chemicals, and sustainable waste disposal practices.

• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.

• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with colleagues across the visitor centre.

Financial Management
• Not a budget holder

Tools/Equipment
• Will be a frequent user of cleaning materials and tools
• Occasional user of ladders, hand tools, etc
• Occasional user of IT equipment
• Wear PPE for personal protection and the protection of property, collection items and stock.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
 Personal commitment to high standards of cleaning
 Attentive to detail with an eye for presentation and finish
 Understanding of, and belief in, the work of The National Trust for Scotland
 Warm and approachable customer service and team work
 Organised approach to time management, with an ability to work independently and prioritise tasks
 UK driving license

Desirable
 Previous housekeeping/cleaning experience