Seasonal

PURPOSE OF THE ROLE
To maximise our visitors’ enjoyment of House of The Binns by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations in Admissions, Tours and Event activities.

To provide the highest degree of customer service: greet and welcome all visitors to the property; deliver engaging one hour long guided tours three – four times a shift; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

Please note that the job involves some physical activity in the form of periods of standing, walking, ascending and descending stairs etc.

Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns (including but not limited to):
 Providing excellent customer service.
 Delivering engaging one hour long guided tours of the House of the Binns (potentially three – four times a shift)
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 To develop a working knowledge of the history of the site and to be able to relate that to visitors in a friendly and engaging way.
 Handling cash accurately and processing sales across all platforms.
 To ensure continually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximize sales of admission tickets, membership and donations.
 Cash reconciliation duties including end of day and administration tasks.
 Be able to take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 Assist at events
 Adhering to the property’s quality standards including wearing of well-maintained uniform.
 Assisting in internal and external activities as required during event days at the House of the Binns.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Ability to work within a team or independently, with minimal supervision to a high and safe standard.
 Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Excellent interpersonal, public speaking communication skills.
 Demonstrable time management skills and the ability to prioritize.
 Ability to be proactive and to take the initiative.

Desirable
 Previous cash handling experience.
 Foreign language skills.
 Historical knowledge of the site.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Visitor Services Manager and Visitor Services Supervisor and seasonal assistants.
 There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

Hours: Part-Time (13 – 24 hours per week, including regular weekends & some evenings)
Contract: Fixed Term from 1st April 2026 to 31st October 2026
Salary: £12.60 p/h (pay review pending on 1st April 2026)

Rosslyn Chapel was founded in 1446 by Sir William St Clair. The beauty of its setting, in rural Midlothian, and the mysterious symbolism of its ornate stonework have inspired, attracted, and intrigued writers, artists and visitors ever since.

In 1995, The Rosslyn Chapel Trust was established to oversee the continuing programme of conservation of one of Scotland’s most interesting & unique visitor attractions. We are looking for enthusiastic, welcoming & passionate people to join our Visitor Services team this summer.

Our Visitor Services Assistants will be required to conduct informative and engaging Chapel history talks to our visitors as well as working in our busy visitor centre, selling tickets & souvenirs & providing information to our visitors throughout their visit.

Our ideal candidate will:

Have excellent communication skills and be outgoing and friendly.
Display excellent customer service skills.
Have experience of working in the retail/tourism industry.
Have experience of presenting, public speaking or leading guided tours.
Fluency in a second language would be an advantage but is not essential
Have their own transport or be able to easily commute to Roslin.
Be available to start training WC 16th March 2026.
Be available to work regular weekends & some evenings.

You can apply for this role by sending a CV & Covering Letter to Graham MacKay, Visitor Services Manager, Rosslyn Chapel – graham@rosslynchapel.com before the closing date of Friday 20th February 2026.

PURPOSE OF THE ROLE

This is an exciting opportunity to be part of a small team delivering high quality visitor experiences and conservation management within the UKs only mixed World Heritage Site.
As the Ranger you will be responsible for helping deliver key objectives in the management plan and ensuring the smooth operation of the site. Acting as the first point of contact and main local representative, you will embody the values of the National Trust for Scotland in this area. As a strong communicator you will inspire trust and confidence in the organisation and its objectives. You will manage and motivate volunteers.

Key Responsibilities and Accountabilities:

• To create a welcoming environment for visitors, researchers and contractors
• Develop a thorough understanding of the place you work, enabling you to answer common questions and help people get the most from their visit
• Maintain excellent standards of site and personal presentation and safety
• Convey key information through site inductions, presentations and guided walks as well as social media and website articles
• Liaise and communicate with key partners and stakeholders including QinetiQ, boat operators and cruise ships
• To assist with practical countryside and property management.
• To contribute to biological monitoring programmes as appropriate. To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets.
• Monitoring and recording of visitors in a consistent manner compatible with Trust datasets
• Report all instances of damage, wear and tear or maintenance needs promptly

• Scope of Role:

Countryside & Property Management
• Be responsible for managing the routine and deep-cleaning programs of the public and tenanted buildings
• Fire alarm maintenance and testing throughout the property.
• Upkeep of the safe systems of work, health and safety documentation.
• Undertaking compliance monitoring and recording

People Management
 Work closely with other members of the team and with other island workers and may be required to liaise with other advisory specialist colleagues based in other locations.
 Supervision of volunteers.
 Supervision of contractors working on site
 Develop and maintain sound relationships with representatives of key partners and stakeholders who have interests in the property including NatureScot, Western Isles Council, QinetiQ, researchers and local businesses.

Financial Management
 Not a budget holder but will assist in making the best use of resources and ensuring best value.
 Responsible for the accurate recording and depositing of cash and cheques

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• a proven track record as a ranger or reserve warden
• good general knowledge of natural history and conservation issues
• a proven track record on working with and supervising adult volunteers
• ability and willingness to undertake physical work including: carrying supplies, wheelbarrowing over uneven ground and walking on steep slopes to undertake monitoring
• to be comfortable working in an open and precipitous landscape
• ability to work alone as well as part of a team, with experience of lone working
• good organisational, time-management and problem-solving skills with the ability to prioritise and re-prioritise workload to meet changing demands
• excellent communication and interpersonal skills
• ability to write reports.
• competence in MS Office software.
• ability to assess safety hazards and recognise one’s own limitations

Desirable

 Skills / experience in education and interpretation; working with groups; guided walks.
 Environmental education experience.
 Physical fitness to work alone at high altitude and on remote parts of the property, on a daily basis.
 Gaelic speaker
 Bird and other wildlife identification skills
 Practical skills

PURPOSE OF THE ROLE

As part of the Visitor Services team at Culzean Castle and Country Park, the Visitor Services Supervisor plays a key role in ensuring every visitor enjoys and exceptional, engaging, and safe experience. You will support the day to day running of the Castle, lead and motivate the Castle team and help bring the stories of Culzean and the Kennedy family to life.

The role combines people leadership, operational responsibility, and hands-on visitor engagement. You will model excellent customer service, support staff and volunteers, and ensure the Castle is presented and operated to the highest standards of conservation, safety and visitor care. There is a degree of physical activity involved in the role and will include standing for periods of time and/or walking through the building during guided tours. Due to the historic nature of the building, physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

People Leadership & Team Support
• Operate as part of the supervisory leadership group, maintaining alignment with other the other Castle Supervisor and Visitor Services Manager to ensure consistency of instruction, operational standards, and team communication across all Castle Shifts.
• Provide supportive, fair and professional line management to Castle staff and volunteers, including rota planning, recruitment, induction, coaching and performance conversations (if/when required)
• Create a positive, inclusive team culture where staff feel confident, informed and motivated
• Lead daily briefing, ensuring staff understand priorities, visitor flow, and any operational updates.
• Skilled in delivering training to large numbers of staff.
• Support staff development through on-the-job coaching, feedback and modelling excellent visitor engagement.
• Uphold the highest standards of confidentiality and discretion, safeguarding sensitive information and ensuring trust across the team and wider organisation.

Delivering an Exceptional Visitor Experience
• Ensure all visitors receive the same warm welcome and consistently high levels of customer care throughout their visit.
• Lead by example in delivering engaging tours (where required) and interactions that bring the Castle’s stories to life
• Support delivery of schools workshops and group visits, ensuring content is accessible, accurate and enjoyable.
• Encourage donations and promote NTS Memberships in a confident, visitor-focused manner that highlights the impact of visitor support.

Operational Excellence
• Act as a key holder, responsible for opening, closing and ensuring the Castle is safe, secure and ready for visitors
• Maintain high presentation standards across all rooms and visitor areas, working closely with Conservation and Collections teams
• Ensure staff follow procedures for visitor flow, queue management, and room coverage.
• Support the smooth running of events, specialist tours and seasonal activity within the Castle.

Safety, Security and Conservation
• Monitor visitor behaviour and room conditions to minimise risk to the Castle, it’s collections and its people.
• Support the implementation if conservation measures, including environmental controls. Object handling protocols, and visitor guidance.
• Share responsibility for emergency procedures, including evacuations, incident response, and first-aid support (where trained).
• Ensure all staff and volunteers understand and follow Health and Safety Policies (including Risk Assessments and COSSH guidance).

Administration & Communication
• Maintain accurate rota, attendance, and performance records in line with NTS processes.
• Communicate clearly and professionally with staff, volunteers, and colleagues across the wider property.
• Support cash handling, EPOS use, and daily reconciliation where required.
• Contribute to continuous improvement by identifying issues, proposing solutions and supporting change.

SCOPE OF ROLE

People Management
• Shared Line management of up to 12 Castle Team Members and 20 Castle Volunteers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• Genuine belief in the work and values of the NTS and ability to exemplify these
• Confident, fair and supportive leadership style
• Flexibility – able to adapt working patterns and tasks as required.
• Understanding of confidentiality, discretion and GDPR guideline requirements, with the ability to apply these appropriately to daily operations.
• Strong communication skills with the ability to motivate and guide others.
• Experience delivering excellent customer service in a public-facing environment.
• Ability to adapt pace and approach to match visitor flow and team needs.
• Skilled in delivering engaging tours and team/visitor interactions.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Experience working with volunteers
• Understanding of working with historic interiors and collections.
• Awareness of security issues within collections and property-wide
• Confident in promoting memberships, donations and guidebooks.
• Cash Handling and EPOS experience.

Desirable
• Supervisory experience in a heritage, museum or visitor attraction setting.
• Experience of working with People Management systems and creation of rota’s
• Knowledge of Health & Safety legislation and emergency procedures.
• Proficiency in Microsoft Office.
• Experience in delivering training/talks
• First Aid qualification

JOB PURPOSE

The Seasonal Rangers will be the face of the National Trust for Scotland in Lunga, Staffa & Iona during the busy summer months of the first year of the Treshnish islands being in the care of the National Trust for Scotland. This role is also critical in providing seven-day cover of Staffa and Lunga. The Seasonal Ranger will welcome visitors and help ensure their time on Lunga is highly enjoyable and memorable, while helping to protect and enhance the island’s natural and cultural heritage. They will play a critical role in forging a strong and close working relationship with Day Boat Operators

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services
• Welcoming and engaging visitors, enhancing their experience by providing information about Lunga, the Treshnish Islands, Staffa and Iona. Their geology, natural, built and cultural heritage, including strong messages around safety and respect for wildlife.
• Encourage people to further contribute to caring for Staffa, Lunga and Iona through donating or taking up membership of NTS.
• Collect donations made on the island and securely transfer them to the full-time Ranger or Property Manager for receipting and banking.
• Assist with practical countryside management including safety checks of visitor infrastructure, litter picks, beach cleans and maintenance.
• Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation
• Contribute to National Trust for Scotland biological monitoring programmes including seabird surveys and regular biosecurity checks.
• Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Community engagement
• Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications
• Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Lunga, Staffa, Iona, the Treshnish islands and wider work across Scotland.
• Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Lunga.

Learning
• Assist the Ranger Team with educational and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Other responsibilities
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.
• Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.
• Provide occasional support to the full time Mull and Iona Ranger Service with projects and activities across the southwest of Mull, Staffa, The Treshnish Islands, Burg or Iona.
• Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Do you have a passion for whisky and a dedication to providing exceptional visitor experience? Well, this may be the perfect role for you…

We are looking for friendly and charismatic individuals with a positive work attitude, who can use their own initiative and focus on providing exceptional visitor experiences as part of our warm and welcoming team. Our experience offering is varied and our visitors come from all over the world to learn about Glengoyne whisky, so the ability to adapt and build rapport with different groups and communicating effectively is essential (multi-lingual skills would be highly desirable, although not essential!).

The role of Seasonal Tour Guide is responsible for the delivery of tours, tastings, and other visitor focused activities at our Distillery. The visitor centre typically operates between 10:00 – 18:00, seven days per week, however, this is dependent on the needs of the business and hours may vary in line with consumer demand. We are therefore looking for individuals who can be flexible in their availability.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and it is anticipated that applicants should be within commuting distance of the distillery and ideally with their own transport given the remote location. In addition, given the industry and product we service, to be considered for a role, applicants must be aged 18 or over. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

What We Will Provide You…

This is a temporary job opportunity with an hourly rate of £13.45. In addition, we offer a comprehensive benefits package that includes a generous holiday allowance, pension contributions and product discount to name but a few.

We are seeking candidates who can demonstrate flexibility, as this role offers a mix of full-time and part-time hours on fixed-term contracts running either from March to October 2026 or March to November 2026. Our roles are offered on an annualised hours contract, meaning you will receive a guaranteed monthly income.

We anticipate interviews will take place on 9th or 10th February 2026. For successful candidates, a comprehensive two-week induction is scheduled for the weeks commencing 16th and 23rd March, running Monday to Thursday from 9:00 to 17:00.

If this sounds like the perfect role for you, then we’d love to hear from you!

Next Steps…

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, that to be able to be considered for this opportunity candidates must already have full eligibility documentation to be able to live and work in the UK. This is also an open application window, therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

**No Agency Contact**

The Company

We are privileged to remain one of the most widely respected Scottish independent family firms in the spirits industry, with four generations of expertise, distilling, blending and bottling to our name.

Over 80 years, our family business has expanded its portfolio to include award winning premium Scotch whisky, gin, and rum brands.

Our independence allows us to balance traditional craftsmanship with endless opportunities for creativity and innovation, ensuring continued growth and relevance for the future.

As a family-owned company, we are strong believers in looking after our people. After all, everyone should have a workplace that they can call home. We’d love you to join us…In Good Company!

Dunnottar Castle is a world-renowned tourist attraction that has played host to some of the most significant events in Scottish history and holds many secrets to its colourful past. Once an impregnable fortress, the Castle is now largely a ruin and a Scheduled Ancient Monument, yet its location some 150ft above a rocky outcrop in the North Sea still provides a powerful, haunting, and dramatic backdrop for the over 120,000
visitors we welcome each year.

We are seeking enthusiastic and conscientious people with excellent customer service skills to join the team at Dunnottar Castle over the summer season.

To apply please submit a CV to joseph.sellors@dunechtestates.co.uk.