Seasonal

Seasonal Assistant

Hours: Part-time. Days available will range from 3-5 per week and will include some weekend working.
Daily shifts will be from 5.5-8 hours per day.
Duration: Fixed Term (Until September)
Pay: £12.00 per hour

Company benefits include:

– 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (so 20% potential contribution to your pension)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for Seasonal Assistants who are enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our temporary Ticket Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift. There will be a mixture of indoor and outdoor working. No experience required as full training will be provided.

Responsibilities include:

– Providing a warm welcome to visitors
– Directing visitors through our temporary Ticket Centre and onto Britannia
– Providing visitors with their audio handset
– Assisting with queue management
– Any other Seasonal Assistant duties as required

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk

Angie Fowler
Visitor Experience Manager

Closing date: 17 April 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Seasonal Cruise Boat Crew

Would you like to help us preserve our ‘Monster Reputation for Excellence’? Jacobite Loch Ness Cruises are recruiting Seasonal Crew to join their friendly team for the busy 2024 season.

The contract is fixed term from mid-May to mid/end-August 2024, full-time preferred however flexible hours available; shift flexibility and weekend working is required. Hours will normally be 0745 / 0830 – 1700 / 1730. Applications are open now, you should be available from mid-May to allow enough time to complete your full induction and the necessary training.

Jacobite Loch Ness Cruises is a Visit Scotland 5* visitor attraction based at Dochgarroch Lock (4 miles South of Inverness city centre) and has been providing cruises on Loch Ness for over 20 years. We are looking for motivated individuals to carry out crew duties so we can continue ensuring that Loch Ness by Jacobite customers can tick Loch Ness off their bucket list! You will keep our passengers informed, safe and comfortable at all times and you will maintain the highest level of customer service to preserve our ‘Monster Reputation for Excellence’.

The Role and Responsibilities:
Assist the Skipper in the efficient and smooth operation of the boat.
Assist with the passenger count prior to departure of each cruise
Assist the Skipper with the application of safety regulations ensuring the safety of all persons whilst boarding, disembarking, and during their cruise.
Carry out bar/sales duties as required
Assist with preparation of stock and daily replenishing of stores
Direct passengers in accordance with procedures in the event of an emergency.
Provide information to passengers on points of local interest etc.
Report any customer / operational issues to the skipper.
Carry out daily boat cleaning ensuring a high standard is maintained
Provide 5* customer care at all times

Person Specification:
Friendly and approachable with a willingness to initiate meaningful conversations
Conscientious with attention to detail
Good communication and numeracy skills
Demonstrate a pro-active approach to problem solving
Driving licence desirable along with own transport however assistance with transport can be discussed at interview
A strong customer service background is desirable
Previous experience not required as full training will be provided
Willingness to participate in on-going training and personal development
Excellent timekeeping

A cover letter explaining why you would like to be part of the Jacobite Cruises team this summer would be helpful. Please complete the application form and return to careers@jacobite.co.uk

Seasonal Admissions Assistant

Your role of Admissions Assistant with Historic Environment Scotland will be a seasonal position up until the 30th of September 2024. The likely start date for this role is in May 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edinburgh during the season.

Edinburgh Castle is one of the most visited attractions in the UK and hosts a range of exciting events throughout the year. It is a very busy site and Castle staff take pride in representing Scottish hospitality to a diverse range of visitors.

The Admissions team operate at the front of Edinburgh Castle, welcoming visitors from all over the world. It is a large team, led by the Admissions manager and three Admissions supervisors. Roles within the team include checking tickets, promoting memberships, issuing audio tours, and managing traffic.

Seasonal Steward – Blackness (HES/24/065)

Your role of Steward at Blackness Castle, Historic Environment Scotland will be a part-year permanent position up until 30th September. The likely start date for this role is in April 2024.

Blackness Castle is a site which has had many functions over the years. It has been a fortress, a prison, a visitor attraction, and more recently a film set. As a steward, you are key to enhancing the visitor experience by engaging with visitors about all aspects of the site.

Blackness Castle sits within Lothian District, which is made up of 7 staffed sites and 27 unstaffed sites. Nearby properties include Linlithgow Palace, Cairnpapple Hill and Kinneil House.

Seasonal Steward – Blackness (HES/24/066)

Your role of Steward at Historic Environment Scotland will be a fixed term position up until 30th September. The likely start date for this role is in April 2024.

Blackness Castle sits within Lothian District, which is made up of 7 staffed sites and 27 unstaffed sites. Nearby properties include Linlithgow Palace, Cairnpapple Hill and Kinneil House.

Visitor Assistant

Salary £25,081 per annum pro rata (£12.99 per hour) from 01 April
Plus generous benefits package 
Working from a choice of 2 days, 3 days, 4 days, or 5 days per week 

Fixed Term vacancies are available: 
– Mid-May 2024 to end January 2025 
– July 2024 to end October 2024 

About the roles

We have exciting opportunities to join our Visitor Assistant team supporting our extraordinary programme of unmissable exhibitions taking place at our galleries throughout 2024.

If you have proven experience working in a public facing role within a front-line, retail, sales, customer services or entertainment environment using excellent customer service and communication skills, we want to hear from you. You will have a confident, outgoing personality and enjoy connecting with people.

Working across the Galleries at each of the building’s entrances, and on the Switchboard, the Visitor Assistant is responsible for providing an excellent welcome and leaving experience for our visitors. You will provide outstanding service and information, answer queries, and will actively sign-up new Friends, encourage donations, sell tickets and other products.  

Please note we are seeking candidates who can commit to the full term of the contracts – either from mid-May 2024 to the end January 2025 or from July 2024 until the end of October 2024.

The difference you’ll make

Our Vision

The Security and Visitor Engagement team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

The Security and Visitor Engagement team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience and making the most of their visit. Reporting to Supervisors and Duty Managers you will:

– Provide welcoming and engaging conversations with our visitors at the entrances, on the phone and via email giving advice and answering queries.

– Actively promote our Friends scheme and convert visitors into Members.

– Drive satisfied visitors to make donations to our boxes situated at the entrance/exit to the Galleries.

– Sell tickets and other products.

– Seek out all NGS related content gaining knowledge to act as an ambassador about our galleries, our collection and exhibitions, events, our shops and cafes and other activities.

– Communicate with colleagues across departments to gather information to answer visitor enquiries.

– Share knowledge and expertise with team members to improve understanding across the department.

– Accurately collect all customer data in line with GPDR and NGS guidelines.

– Follow departmental cash handling procedures performing accurate reconciliations.

For more information and to apply, please visit our careers website.

The closing date for applications is 12 noon on Monday, 8 April 2024.

Seasonal Discovery Ambassador (3 roles)

The role

Providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

NOTE: This role is fixed term for a period of 3 months. There are 3 roles available.

Some of the things you’ll do

Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.

Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.

Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.

Work closely across relevant teams to deliver and support an agreed range of activities and events

Support the wider discovery and learning team in their engagement activities.

Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

What we’re looking for:
Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
Knowledge and understanding of what makes five-star customer service

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/ desirable criteria

https://www.rzss.org.uk/about-rzss/staff-benefits/

Seasonal Discovery Ambassador (Highland Wildlife Park)

The role

Providing a first-class service to visitors to the Royal Zoological Society of Scotland’s Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

NOTE: Expected start date 1 June 2024 for a period of 3 months.

Some of the things you’ll do

Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
Work closely across relevant teams to deliver and support an agreed range of activities and events
Support the wider discovery and learning team in their engagement activities.
Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we’re looking for:
Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
Knowledge and understanding of what makes five-star customer service
Abilty to adapt and tailor delivery of messages to diverse audiences
What you’ll get in return:

Starting salary between £21,255 – £21,755 (offer based on experience) per annum / pro rata
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Summer School Teacher (Discovery and Learning Associate)

Summer School Teacher (Discovery and Learning Associate)(Edinburgh)

The role (4 weeks / fixed term plus additional prep days)

To contribute to the development and/or delivery of specified innovative and creative discovery and learning programmes. Within the RZSS Discovery and Learning team, in your assigned areas of responsibility, engage and excite participants, enhance connection and understanding between participants and wildlife, and strengthen knowledge and skills in line with RZSS’ mission and vision, and relevant curriculums.

Some of the things you’ll do:

Work with colleagues and independently to develop, deliver and evaluate an agreed range of discovery and learning programmes, lessons and resources to achieve agreed outcomes and meet the requirements of relevant objectives, curricula, qualification and training systems; and which are accessible to all.
Deliver all aspects of a defined range of Discovery and Learning activities for agreed target participants, standards and in support of RZSS’ Vision and mission, ensuring all activities deliver value for money, experience and impact
Coordinate logistics and maintain accurate records and reports relating to your assigned D&L activities adhering to agreed standards
Build and maintain collaborative working relationships with colleagues to ensure programmes are administered, delivered and the logistics managed effectively as part of the wider Discovery and Learning programme.
What we’re looking for:

Equivalent experience or relevant qualification.
Competent in Microsoft office suite.
Experience of teaching or working in a teaching-related environment with particular emphasis upon science communication.
Working knowledge of the natural world, conservation and science.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

The position will close on Friday 29 March 2024.

In addition to the 4-weeks (Monday 1 July – Friday 26 July / 32.5hrs per week), individuals will be required to attend an induction day on Saturday 2 March, undertake 3 days planning with teaching partner and set-up day on Sunday 30 June 2024 (these additional days are paid).

Gallery Attendant

Salary £25,081 per annum pro rata (£12.99 per hour)(From 01 April 2024)
Plus generous benefits package

Working from a choice of 2 days, 3 days, 4 days, or 5 days per week

Fixed Term vacancies are available:
– Mid-May 2024 to end September 2024
– Mid-May 2024 to end February 2025
– July 2024 to end October 2024

About the roles

We are now recruiting for a range of part-time and full-time Gallery Attendant positions to be part of our friendly and dedicated team supporting our exhibitions. If you have proven experience in a visitor attraction, retail or hospitality sector combined with excellent interpersonal and communication skills, we want to hear from you.

As a Gallery Attendant you’ll provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit whilst keeping our art secure.

Working in our Security and Visitor Experience department, the team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The team’s three key responsibilities are:

– Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

– Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

– Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

The difference you’ll make

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience and making the most of their visit. Reporting to Supervisors and Operation Managers you’ll:

– Be present in the galleries as the public face of the National Galleries of Scotland and look for opportunities to actively engage visitors. 

– Support, implement and explain gallery rules and regulations, providing invigilation cover across the galleries, safeguarding art from damage.   

– Build knowledge of exhibitions and displays communicating this effectively to a diverse range of audiences.

– Maintain a high standard of presentation in the galleries calling on supervisory support when required.

– Keep up to date with current exhibitions, what’s on, general tourist information and actively promote the shops, cafés, and the benefits of the Friends scheme.

– Look after the security and safety of people, responding effectively to risk.

– Be prepared to assist in safe evacuation of our buildings in the event of any incident or emergency.

– Undertake light cleaning and occasional light lifting duties.

For more information and to apply, please visit our careers portal.

The closing date for completed applications is 12 noon on Monday, 1 April 2024.

Actor

OI PEASANTS! WE’RE RECRUITING…

Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering both full-time and part-time hours. You’ll need to be flexible with working hours and days. This role may include working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

Qualifications & Experience
A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on customer satisfaction
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

Visitor Support Assistant

An exciting opportunity has arisen to be a part of the seasonal Visitor Support Team at Floors Castle, one of Scotland’s most iconic country houses. We are looking for an outgoing, confident and flexible person to fill a seasonal position, primarily working in the visitor engagement aspects of our award-winning business and helping to present Floors Castle to visitors.

For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com

ACCOUNTABLE TO: Operations Assistant

JOB SUMMARY:
• To be a presence in the public rooms of Floors castle, welcoming visitors and answering questions. Ensure excellent visitor care, information provision and product presentation. To conduct guided tours of group visitors.
• To work across the site at need, in retail, admissions, events and visitor engagement. Full training will be provided.
• To help promote upselling and promotion of all products (including Annual Pass & Guide Book) events & activities.
• To provide a high standard of customer service at all times, engaging with customers, sharing knowledge and information about all areas of Floors Castle.
• To be an excellent team player, contributing to the continuous development of the department as part of the visitor welcome team specifically and the Floors Castle team as a whole.
• To contribute innovative ideas to enhance the visitor experience.
• To ensure all standards and expectations are met to ensure our 5* Visit Scotland rating is maintained.

The post involves working weekends and Bank Holidays, providing cover for holiday and at short notice for sickness absence. Attendance at meetings and training days will be required in addition to normal working days.

Situations may arise that require the post holder to carry out other duties, commensurate with their level of responsibility, that involve working in other areas within the enterprises team.

Key Result Areas:

1. Customer Care
· Provide the highest quality of service and demonstrate enthusiasm for the role.
· Ensure all visitors are greeted warmly and promptly.
· Ensure awareness of coach visits, corporate events and other events and necessary planning is in place to ensure best possible experience for all visitors.
· Respond swiftly, efficiently and appropriately to any visitor comments or queries.
· Be prepared to ‘go the extra mile’ in providing visitors with a memorable and enjoyable experience.

2. Cash Handling & Security
. Check all transactions: cash, cheque, credit card and vouchers.
· Follow cash handling, cashing up and reconciliation procedures accurately
· Always ensure the security of cash and stocks is not compromised.

3. Health & Safety
· Appropriately report accidents, if they should happen, to the duty manager.
· Ensure you are aware of health & safety policy, risk assessments and emergency procedures.

4. Any Other Duties
· Undertake any other duties as may reasonably be requested by Operations manager.
· Attend training courses as required to meet the requirements of the post.
· Be prepared for lone working on occasions and to take responsibility in the Managers/supervisor’s absence. This may involve opening and closing the castle.

Knowledge, Skills and Experience

Knowledge:
· Must be capable of conversing with a wide variety of people and personalities.
· Must be interested in learning about the property and the surrounding area.

Skills:
· Good communication skills required.
· Demonstrable influencing and selling skills.
· Must have a flexible approach and be prepared to work in all three primary areas of the visitor support team (in admissions, retail, and in the historic house).
· Must be an approachable and customer focused personality.
· Demonstrate strong interpersonal skills, flexibility and initiative.
· Must work well as a part of a team.
· Must be prepared to learn new information, and impart this to visitors in an accurate and engaging manner.

Experience:
· Experience in similar operation would be of benefit.
· Cash handling experience.
· Must have experience of working with the general public.
· Proven ability to follow instructions and work on your own initiative.

If you are passionate about excellent customer service, keen to learn more about the fascinating history of the Scottish Borders, and interested in joining our team, then we want to hear from you. Roles available from 1st May to the end of September.