Seasonal

The Scottish Railway Preservation Society (SRPS) operates SRPS Railtours, the Bo’ness & Kinneil Railway and the Museum of Scottish Railways which together form three of central Scotland’s most popular visitor attractions. The SRPS manages a collection that has been recognised as being of national significance through the Scottish Government Recognition Scheme. Most of the collection is owned by the Scottish Railway Museum Collections Trust and SRPS manages it on their behalf. Visitors to the Bo’ness & Kinneil Railway can see parts of the collection and other rolling stock operating on the railway.

The Society is operated and managed principally by volunteers, but it also relies on a small dedicated team of full and part time support staff. We are looking to recruit a Seasonal Museum Assistant.

The successful candidate will work in the Museum of Scottish Railways at Bo’ness alongside our volunteer work force to enable public access to the collection.

As a Museum Assistant, you will play an important part of the museum’s front-of-house team. The customer service provided by you directly impacts on the quality of the cultural offer and reputation of the museum, and our town, nationally and internationally.

Your role is to ensure that every visitor receives a warm and friendly welcome and a brief introduction to the museum. As a Museum Assistant you are expected to encourage visitors to enjoy their museum experience, purchase shop products, and offer information about other visitor attractions and services in Dunfermline. You will be asked to maintain the safety of the collections and of the visitors by ensuring that our Security and Health & Safety policies are followed. You will also be expected to undertake some additional tasks, including basic admin, tidying and cleaning.

The Museum operates on a rota system, and frequent weekend working is required. During the tourism high season there may be restrictions on the periods during which leave can be taken. The Museum is closed between December – February each year for maintenance. Museum Assistants will not be working during those months.

OVERVIEW OF THE POST

As a key support to the Senior Visitor Services Assistant, the visitor services assistant maximises our visitors enjoyment of Almond Valley Heritage Centre by maintaining excellent standards of service. Ensuring the smooth and safe operations in admissions, house management and events activities making Almond Valley Heritage Centre the best possible place to visit and work.
Due to the nature of this post the successful candidate will need to be over the age of 18 years old.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated team is made up of permanent and seasonal team members who contribute to the overall visitor experience.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives
Visitor Care
◦ Welcoming visitors to the site and processing their admission/retail purchases in a friendly, efficient and knowledgeable manner.
◦ Welcoming visitors with specific needs/impairments and providing a high level of service in accordance with the Equality Act.
◦ Welcoming large groups in an efficient and warm manner.
◦ Answering visitors’ queries about the site face to face and over the telephone.
◦ Housekeeping duties.
◦ Site Patrol and working along side the Tidy Team when required for tasks including toilet checks and litter picking.
◦ Assisting with rides, and being a train guard on the narrow gauge railway ride.
◦ Working alongside the team at special events.

Site and Personal Presentation
◦ The general ongoing operational cleaning of areas as necessary, sweeping, dusting and polishing where required.
◦ Ensuring that the front of house is is ready to open and welcome visitors by the set opening time.
◦ Wearing the correct uniform, name badge, or PPE where required.
◦ Report all instances of damage and wear and tear issues promptly to the Senior Visitor Services Assistant.
◦ Work in harmony with all other departments.

Financial Responsibilities
◦ To adhere to all financial procedures to include till operation and safeguarding of monies.
◦ Actively up sell memberships to facilitate the visitors enjoyment.

Health and Safety
◦ To ensure site meets with Health and Safety legislation in liaison with the Senior Visitor Services Assistant and Operations Manager.
◦ To ensure that visitors vacate the site at close of business and that the front of house is secured at end of day.
◦ Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and Company Policies and Procedures.

General
• To provide a visitor focused service at all times ensuring that all work is completed to the highest standards.
• Represent the Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Be accountable for their own development seeking out opportunities to learn new skills to continuously improve.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

OVERVIEW OF THE POST

As a key support to the Senior Driver & Tidy Team Assistant , the Tidy Team Assistant ensures the cleanliness of the site to a consistently high standard which contributes to the overall visitor/site experience.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated tidy team team is made up of three team members, who work in shifts to ensure the cleanliness of the site, this team also operates the rides on site, however this specific role does not include the operating of the rides. This role also works closely with the Facilities Manager, who ensures the maintenance and landscaping of the site is completed.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Customer Experience
• Meeting customers face to face and answering their questions
• Advising customer of routes around the site

Site Cleanliness
• To carry out appropriate cleaning of areas as directed by the Operations Manager and Senior Drive & Tidy Team Assistant, these include but not limited to:
◦ Daily litter picking
◦ Regular toilet checks and cleaning throughout the day-to-day
◦ Cleaning of play areas
◦ Deep cleaning Bones and Stones, the Bouncy Pillows, the Paraffin Works and the Adventure Zone on a regular basis
◦ To assist with the removal of rubbish from the site litter bins on a regular basis
• Report any issues that are found on-site to the Operations Manager or the Senior Driver & Tidy Team Assistant
•

Health and Safety
• To assist with the carrying out daily and weekly compliance checks on play equipment around the site.
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• To comply with necessary Health and Safety guides and procedures
• Report all instances of damage and wear and tear issues promptly to the Operations Manager

Maintenance
• Provide support to the Maintenance Team with planned and unplanned issues that arise on site.

General
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Working harmony with all other departments
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.