Seasonal

OVERVIEW OF THE POST

All Catering Assistants are responsible for the delivery of high quality food and service at Almond Valley Heritage Centre. Customers are expected to receive the same high quality of service whether in the Tearoom, at a Birthday Party, the Shepherd’s Hut or when using Soft Play.
Catering Assistants are expected to communicate well, respond quickly to instructions and work as part of a team.

INFORMATION ABOUT TEAM

You will form part of the Catering Team, lead by the Catering Manager. You will be responsible to the Senior Catering Assistant/Kitchen Leader according to work location.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Kitchen
• Supporting the Kitchen leader in food preparation and service
• Carrying out basic food preparation tasks – peeling and chopping vegetables, baking
• Ensuring senior personnel are equipped with ingredients and equipment
• Tidying and rotation of stock, accepting deliveries, correct storage of food supplies and consumables
• Cleaning of kitchen work surfaces, equipment, floors, walls et
• Dish washing duties
• Understanding Health & Safety, HACCP, Environmental Health Legislation and Almond Valley procedures

Front of House
• Service of hot and cold drinks, bakery goods and grab-and-go items
• Taking orders for hot foods and relaying of these
• Operation of the tills
• Assisting with waiting and table service duties
• Maintaining tables, chairs and high chairs in a clean and tidy fashion i.e. clearing between customers
• Maintaining the servery counter and till points to the standard specified by senior staff
• Ensuring cleanliness of all service areas
• Ensuring adequate stocks of cutlery, napkins etc
• Stocking of refrigeration, display units to the specification indicated
• Understanding fire safety and emergency evacuation procedures
• Record feedback from visitors

1 June to 31 August

We are looking for an enthusiastic individual to join our friendly and busy visitor services team at Bowhill House and Grounds, a premium visitor attraction, near Selkirk.

In this seasonal role, you will mostly work in our café serving delicious cakes, lunches and refreshments, and ensuring that the highest standards of hygiene are maintained. In addition, you will work from our Kiosk giving a warm welcome to visitors and dealing with queries. If you have excellent customer service skills and a can-do attitude, then we would love to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

This is a seasonal contract from June till the end of August. While hours will vary, we expect these to be around 30 per week, over four days, including weekends. Access to your own transport is essential since Bowhill House is not accessible by bus.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 15 February.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

19 February to 31 October 2024

We are looking for a professional and experienced cook to assist our Catering Supervisor in leading our catering team during the 2024 season.

As well as carrying out food preparation and baking, you will help with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our cabin and tearoom. You will assist with day to day customer facing operations such as serving and making coffee. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

Hours and shifts will vary, but is expected to be a minimum of 16 hours per week, and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 9 February 2024.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Scottish Canals is looking for Seasonal Workers at The Caledonian Canal Centre!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, and events then this could be the perfect job for you.

Various roles available including:
• Destination Assistants
• Housekeeping Assistants

Further information on the above roles is available on our website.

Previous experience in similar roles is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Scottish Canals is looking for Seasonal Workers at The Falkirk Wheel & Horse Box!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, and events then this could be the perfect job for you.

Various roles available including:
• Boat Crew/Skippers
• Retail Assistants
• Café/Kitchen Assistants
• Cleaning Assistants
• Holiday Boat Assistants
• Activities Assistants

Further information on the above roles is available on our website.

Previous experience in similar roles is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
We are looking for a baker/cook to assist the Head Chef in the day-to-day operation of the Food & Beverage outlets at Culzean Castle to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the Head Chef with the development of the menu cycle / specification.
• Prepare freshly baked cakes, pastries and savoury snacks to sell in the F&B outlets.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)
• Support kitchen team in food preparation at busy periods.
• Maintain accurate and current legislation records: HACCP, COSHH checklists and temperature sheets.
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.
• Use fresh produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Essential
• Demonstrable experience as a pastry chef / baker in preparing and producing cakes, pastries and savoury snacks to a consistently high standard using fresh products and ingredients.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Ability to work as part of a team and the ability to foster and motivate a team.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Demonstrable experience as a chef in a minimum of 1 rosette Standard in preparing and producing food to a consistently high standard using fresh products and ingredients.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
Previous experience would be advantageous, but is not essential, as full training will be provided.
We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.
• Assist all visitors with queries relating to Food & Beverage purchases or experience
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Wearing correct uniform, name badges, or PPE as required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.
• To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties
• To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
We are looking for chefs/cooks to assist the Head Chef in the day-to-day operation of the Food & Beverage outlets at Culzean Castle to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the Head Chef with the development of the menu cycle / specification.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)
• Maintain accurate and current legislation records: HACCP, COSHH checklists and temperature sheets.
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.
• Use fresh produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Essential
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Ability to work as part of a team and the ability to foster and motivate a team.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Stables Café, Dairy and on site events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Team supervision
 Duty management responsibility including open and close of all on site facilities.
 Ensure the property social media is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.
 Prepare catering rotas to meet business needs.