Seasonal

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo’s winter event in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. The Events Assistant will cover a variety of posts relating to the Winter Village event, from processing sales in the market, helping with the grotto and overseeing the skating rink.

The posts are zero-hour contracts with scope for part-time and full-time hours. The role is for 6 weeks from 27 November 2023 – 7 January 2024.

Some of the things you’ll do:

Events customer service:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a point of contact for visitors at the event and escalate any feedback to the event duty manager.
Engage with visitors and process transactions (ticketing, retail, skate hire).
Operate admissions systems efficiently and effectively to both sell and upsell products.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Respond to unexpected situations in a professional manner and seek advice and support from line/event duty manager when required.
Occasionally provide assistance in other operational areas (including for example wider events and experiences at the zoo).
Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.
Events safety:

Ensure the event area is maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Ensure visitors are adhering to rules relating to health and safety.
General and Compliance:

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements
Engage with the RZSS appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development
Perform other reasonable duties and/or projects as directed by your Manager
What we’re looking for:

Individuals passionate about events and customer service
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience and event activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Interviews will take place on Tuesday 24 October 2023

Conifox:
Conifox is a family-owned business in Kirkliston. We operate a large outdoor Adventure Park and a newly completed indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony and a 400 seater café.

Role Summary:
Do you love having fun and, more importantly, do you enjoy helping other people have fun? Are you an events professional who wants to assist in creating amazing experiences? We are Conifox Adventure Park, a fun family-owned attraction located in Kirkliston, 20 minutes from the centre of Edinburgh.

We are experts in fun, our events team create and deliver immersive events and amazing experiences. We want to bring families together to get active and create memories. No two days are the same; we have family music festivals, Halloween scare mazes, pumpkin festivals, and Scotland’s biggest immersive Christmas Santa Experience.

We are looking dynamic individuals to join our seasonal performance team to help deliver a memorable Halloween and Christmas experience. You will join our dynamic team and assist in creating an unforgettable event for the whole family.

Applicants must be able to deliver outstanding customers service and have previous experience in acting/entertainment role or studying for a qualification in Performing Arts or similar would be an advantage.

Main Duties and Responsibilities:
• Assist in creating an unforgettable event experience.
• Deliver outstanding customer service.
• Setting up and closing down of events.
• Acting as a Halloween and Christmas character/performer.
• Engage with and build rapport with people of all ages.

Qualifications, Skills, and Experience:
• Previous front-facing customers service experience.
• Previous experience in acting/entertainment would be an advantage.
• Experience of working flexibly within a team.
• Have a positive can-do attitude.
• Endless amounts of energy.

For further information and an informal chat contact Mark at Mark@conifox.co.uk

OI PEASANTS! WE’RE RECRUITING…

Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

What we are looking for

A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering a minimum of 10 guaranteed hours per week. You’ll need to be flexible with working hours and days. This role includes working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

We welcome all applications, we do not cast based on ethnicity, identified gender, or body size.

What’s in it for you

Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Fortnightly pay at £11.30 per hour
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets