Seasonal

Gallery Attendant

Salary £25,081 per annum pro rata (£12.99 per hour)(From 01 April 2024)
Plus generous benefits package

Working from a choice of 2 days, 3 days, 4 days, or 5 days per week

Fixed Term vacancies are available:
– Mid-May 2024 to end September 2024
– Mid-May 2024 to end February 2025
– July 2024 to end October 2024

About the roles

We are now recruiting for a range of part-time and full-time Gallery Attendant positions to be part of our friendly and dedicated team supporting our exhibitions. If you have proven experience in a visitor attraction, retail or hospitality sector combined with excellent interpersonal and communication skills, we want to hear from you.

As a Gallery Attendant you’ll provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit whilst keeping our art secure.

Working in our Security and Visitor Experience department, the team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The team’s three key responsibilities are:

– Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

– Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

– Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

The difference you’ll make

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience and making the most of their visit. Reporting to Supervisors and Operation Managers you’ll:

– Be present in the galleries as the public face of the National Galleries of Scotland and look for opportunities to actively engage visitors. 

– Support, implement and explain gallery rules and regulations, providing invigilation cover across the galleries, safeguarding art from damage.   

– Build knowledge of exhibitions and displays communicating this effectively to a diverse range of audiences.

– Maintain a high standard of presentation in the galleries calling on supervisory support when required.

– Keep up to date with current exhibitions, what’s on, general tourist information and actively promote the shops, cafés, and the benefits of the Friends scheme.

– Look after the security and safety of people, responding effectively to risk.

– Be prepared to assist in safe evacuation of our buildings in the event of any incident or emergency.

– Undertake light cleaning and occasional light lifting duties.

For more information and to apply, please visit our careers portal.

The closing date for completed applications is 12 noon on Monday, 1 April 2024.

Actor

OI PEASANTS! WE’RE RECRUITING…

Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering both full-time and part-time hours. You’ll need to be flexible with working hours and days. This role may include working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

Qualifications & Experience
A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on customer satisfaction
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

Visitor Support Assistant

An exciting opportunity has arisen to be a part of the seasonal Visitor Support Team at Floors Castle, one of Scotland’s most iconic country houses. We are looking for an outgoing, confident and flexible person to fill a seasonal position, primarily working in the visitor engagement aspects of our award-winning business and helping to present Floors Castle to visitors.

For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com

ACCOUNTABLE TO: Operations Assistant

JOB SUMMARY:
• To be a presence in the public rooms of Floors castle, welcoming visitors and answering questions. Ensure excellent visitor care, information provision and product presentation. To conduct guided tours of group visitors.
• To work across the site at need, in retail, admissions, events and visitor engagement. Full training will be provided.
• To help promote upselling and promotion of all products (including Annual Pass & Guide Book) events & activities.
• To provide a high standard of customer service at all times, engaging with customers, sharing knowledge and information about all areas of Floors Castle.
• To be an excellent team player, contributing to the continuous development of the department as part of the visitor welcome team specifically and the Floors Castle team as a whole.
• To contribute innovative ideas to enhance the visitor experience.
• To ensure all standards and expectations are met to ensure our 5* Visit Scotland rating is maintained.

The post involves working weekends and Bank Holidays, providing cover for holiday and at short notice for sickness absence. Attendance at meetings and training days will be required in addition to normal working days.

Situations may arise that require the post holder to carry out other duties, commensurate with their level of responsibility, that involve working in other areas within the enterprises team.

Key Result Areas:

1. Customer Care
· Provide the highest quality of service and demonstrate enthusiasm for the role.
· Ensure all visitors are greeted warmly and promptly.
· Ensure awareness of coach visits, corporate events and other events and necessary planning is in place to ensure best possible experience for all visitors.
· Respond swiftly, efficiently and appropriately to any visitor comments or queries.
· Be prepared to ‘go the extra mile’ in providing visitors with a memorable and enjoyable experience.

2. Cash Handling & Security
. Check all transactions: cash, cheque, credit card and vouchers.
· Follow cash handling, cashing up and reconciliation procedures accurately
· Always ensure the security of cash and stocks is not compromised.

3. Health & Safety
· Appropriately report accidents, if they should happen, to the duty manager.
· Ensure you are aware of health & safety policy, risk assessments and emergency procedures.

4. Any Other Duties
· Undertake any other duties as may reasonably be requested by Operations manager.
· Attend training courses as required to meet the requirements of the post.
· Be prepared for lone working on occasions and to take responsibility in the Managers/supervisor’s absence. This may involve opening and closing the castle.

Knowledge, Skills and Experience

Knowledge:
· Must be capable of conversing with a wide variety of people and personalities.
· Must be interested in learning about the property and the surrounding area.

Skills:
· Good communication skills required.
· Demonstrable influencing and selling skills.
· Must have a flexible approach and be prepared to work in all three primary areas of the visitor support team (in admissions, retail, and in the historic house).
· Must be an approachable and customer focused personality.
· Demonstrate strong interpersonal skills, flexibility and initiative.
· Must work well as a part of a team.
· Must be prepared to learn new information, and impart this to visitors in an accurate and engaging manner.

Experience:
· Experience in similar operation would be of benefit.
· Cash handling experience.
· Must have experience of working with the general public.
· Proven ability to follow instructions and work on your own initiative.

If you are passionate about excellent customer service, keen to learn more about the fascinating history of the Scottish Borders, and interested in joining our team, then we want to hear from you. Roles available from 1st May to the end of September.

For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com

Catering Assistant (Highland Wildlife Park)

We are looking for a Seasonal Catering Assistants to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period, the role is expected to last to 31 October 2024 and include part time, with flexible variable hours, and some weekend work. Read on to find out more!

The role

Providing a first-class service to visitors to the RZSS Highland Wildlife Park in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
Occasionally help in other operational areas including admissions, catering, events, parking, sentry, or any other department who may need back up support on a flexible basis.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The role

Providing a first-class customer service and consistently high-quality food service experience to all visitors at Highland Wildlife Park (HWP) and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure work areas are maintained to the highest health, safety and hygiene standards

Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately

Assisting with the smooth running of the kitchen production areas

Assisting with basic food preparations

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.

Food Safety and Hygiene (level 2 certification) or willingness to obtain

Accurate numerical reasoning skills and attention to detail.

Engaging customers empathetically to provide information, upsell products and deal with queries.

Providing first class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.

Seasonal Gardener (part-time)

April to October

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

Our small, friendly team who look after the grounds surrounding Bowhill House are looking for an enthusiastic individual to assist with a variety of tasks, including garden maintenance, grass cutting, hedge trimming, redevelopment work and the maintenance of flower beds.

• Do you have experience of cutting grass and gardening?
• Are you comfortable using machinery and vibrating equipment?
• Can you demonstrate a flexible attitude and the ability to work effectively as part of a team?

Hours of work are expected to be two or three days a week from around mid-April until late October. Due to our location, access to your own transport is essential.

Interested? Please email a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 28th March.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Seasonal Mobility Driver

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edinburgh during the season.

The Mobility Driving Team aims to welcome and deliver a world class service to every visitor. All duties within the team involve working with people, and teamwork is crucial to our success. This role incudes both driving the car and acting as banksperson on a rotating basis and involves working outside in all weathers. When the car is not required, members of the team assist with providing general information for visitors inside Edinburgh Castle, providing information on other sites within the estate and are also able to promote other services such as the benefits of membership and explorer passes.

Retail Assistant

Organisation: Muckle Brig Ltd
Salary: £12.50 per hour
Location: Port of Leith and Lind & Lime Distilleries, Edinburgh

JOB DESCRIPTION
Post: Retail Assistant
Part Time, Seasonal: Minimum Guaranteed hours
Any days Monday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Retail Manager
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Port of Leith Whisky Distillery. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin. Our stunning LEXCO retail area sits on Level 6 of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This will be our 2nd LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We want to make these some of the most exciting retail spaces, anywhere.

That’s where you come in.

We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As the LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.

Duties include:

• Provide excellent customer service
• Welcome and orientate guests
• Assist the retail team in day-to-day tasks
• Be responsible and proactive
• Actively up-sell products through strong product knowledge and excellent customer service to maximise sales
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate
• Ongoing cleanliness and presentability of the retail area
• Assisting with guests needs as required to ensure an excellent experience
• Assist with weekly and monthly stock takes of Retail stock
• Fulfilling online retail orders for collection and posting
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Other tasks as required

Skills & Experience:

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.

• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard
• Positive, can-do attitude
• Ability to adapt to customer flow while maintaining excellent service quality
• Excellent front of house skills
• Demonstrable time management skills and the ability to prioritise
• Previous retail experience would be advantageous but not essential
SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Tour Guide

ABOUT US

Our company values are at the foundation of everything we do.

OVERVIEW

Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, factual information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour and Retail stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays pro rata
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

EVENT TEAM MEMBER

Conifox is a family-owned business in Kirkliston. We operate a large fun-filled outdoor Adventure Park and a brilliant indoor Activity Centre. Our Adventure Park offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony, and a 400 seater café.

Throughout the year Conifox produces four large scale events: Easter, Fox Fest, Halloween, and Christmas with over 20,000 visitors during our 2023 Christmas Experience. Our events are designed for the whole family and offer a truly immersive experience.

Job Purpose:
To assist in delivery of our event and ensure every visitor receives outstanding customers service and a memorable immersive experience at Conifox.

Role Summary:
Our immersive events are some of the biggest in Scotland. Families will be transported to a magic places where children of all ages can meet characters, play games and have a truly memorable experience.

We are looking for the right individual that isn’t afraid to get stuck right into our events, you must enjoy connecting with people to help us transform our creative and immersive ideas into reality as well as creating experiences that people will remember and talk about. You can expect no day to be the same, you will be involved in the creation, build and maintenance of the event. Welcoming guests and assisting them to ensure they have a safe, immersive and truly memorable experience.

Responsibilities:
Provide a high level of customer service at all times to all guests throughout the event.
Assisting with the creation, build, maintenance and decoration of the event as directed by the Events Manager and or Event Supervisor.

Giving guests a warm welcoming and checking event ticketing.

Directing and supervising guests throughout the event to ensure we meet their needs.

Assisting in the delivery at hospitality outlets as required, full training will be included.

Ensuring and assisting in maintaining a high level of cleanliness at all times.

Assisting with the sale of retail merchandise.

Undertake mascot/character role if required, full training will be given.

Any other duties that are assigned by the Events Manager or Event Supervisor in respect of the role.

For further details contact: Mark Harrison – mark@conifox.co.uk

Food & Beverage Assistant (Seasonal)

Easter & May bank holidays then 1 July to 30 September 2024

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2024 season.

Working in our tearoom and cabin you will provide a warm welcome to visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain hospitality experience in a visitor services environment.

• Can you demonstrate great customer service skills?
• Do you have a flexible approach to work and a can-do attitude?
• Are you a team player who can communicate with a wide range of people?

Hours will vary with shifts available over the Easter and May bank holidays as well as from July through to September (this will include regular weekend working and there may be potential for additional shifts outside the dates given). As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 21 March.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Visitor Attraction Associate

The Glenturret Distillery is currently recruiting for several dynamic, customer-focused Visitor Attraction Associates to join our team.
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)/
Part time – 20 hours per week over 4/5 days (including weekends)
Contract type: Seasonal Fixed Term (mid-April to end September)

First recorded in 1763, The Glenturret Distillery has a long and interesting history, nestled in the Perthshire countryside, in the heart of Scotland.

The Glenturret Visitor Attraction, located at The Glenturret Distillery, the oldest distillery in Scotland, is owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.
We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

In this role you will report to the Visitor Attraction Managers and will be responsible to promote and sell the Glenturret brand, host highly informative and engaging tours and assist in our warm and welcoming reception.
You will be required to deliver industry leading customer service whilst handling sales and cash, answering phone calls/emails and hosting tour experiences. The ability to work together as a team and possessing exemplary communication skills are imperative.

Regardless of previous Whisky Industry experience, if you’re eager to bring on board your communication skills, flexibility and proactivity, we want to hear from you!

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves.

About you:
The position requires excellent organisational and communication skills, and a friendly and accommodating attitude.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
You are able to interact well with a range of different people and are a keen team player who enjoys working with and supporting others, whilst equally comfortable working on your own.
You’re passionate about The Glenturret Distillery and possess the confidence to engage with customers, communicating features and distinct elements of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

A full job description is available on request.

Closing date for applications is 13 March 2024.

Destination Tour Guides

Scottish Canals is looking for Destination Tour Guides to join our friendly team at The Falkirk Wheel!

Are you enthusiastic about engineering marvels and enjoy sharing your knowledge with others? Scottish Canals is seeking an enthusiastic and knowledgeable individual to join our team as an Internal Engineering Tour Guide at The Falkirk Wheel, the world’s only rotating boat lift and an iconic symbol of Scotland’s rich industrial heritage. We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, enjoy a wide range of fun and exciting responsibilities.

In this role you will lead our customers, who have booked on our walking internal wheel tour, on an informative and engaging story telling experience.

Full uniform and training will be provided.

Key Duties Include:

Conduct engaging and informative tours focusing on elements of the engineering, design, and operational aspects of The Falkirk Wheel.
Provide detailed explanations of the principles behind the wheel, its construction history, and its significance to Scottish Canals.
Engage with visitors of all ages, answering questions and providing insights into the workings and maintenance of this incredible structure.
Coordinate with the operations team to ensure safety and compliance during tours, especially in restricted areas.
Assist in developing educational materials and displays to enhance the visitor experience.
Participate in training sessions to stay up to date with the latest information and safety protocols.
Learning and delivering a script in an authentic manner.

To be successful you will have:

A background in storytelling and tour guiding is highly advantageous.
Exceptional communication skills and the ability to engage audiences.
A passion for history, engineering, and education.
Ability to work flexibly, including weekends and holidays.
Prior experience public speaking is desirable.
A commitment to providing outstanding customer service.

Previous experience in a similar role is welcomed, but not essential. If you are excited about the opportunity to bring the engineering story of The Falkirk Wheel to life, we would love to hear from you.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

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