Seasonal

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that food & beverage merchandising is in accordance with NTS policy.
• To assist in achieving site food & beverage targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Elgin Museum is pleased to offer a new and exciting opportunity for a Seasonal Weekend Visitor Experience Steward!

The role
We are looking for an enthusiastic, motivated individual to provide a first-class service to visitors to Elgin Museum, alongside our core of volunteers. This is a varied and exciting role, providing the opportunity to engage with customers/visitors about the Museum, and about Moray’s natural and cultural heritage, ensuring a high standard of customer service at all times.

Some of the things you’ll do:
Provide first-class customer service, alongside our core of volunteers, by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a responsible keyholder, including during emergency situations.
Handle cash accurately and process sales and donations, answer customer enquiries, replenish stock (as required), assist with the counting and recording of monies to agreed standards.
Ensure all front of house areas are maintained to the highest standard, and that all areas are clean and clear of rubbish during opening hours.
Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.
Ensure compliance with Elgin Museum’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
Ensure health and welfare of volunteers and visitors by adhering to Elgin Museum’s Health and Safety policy.
Adhere to Elgin Museum’s quality standards, including wearing of uniform.
Perform other reasonable duties as directed by your Manager.

What we’re looking for:
Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Knowledge of the Moray area and an in interest in and enthusiasm for heritage.
Experience in a retail environment.
Ability to provide first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities, including working with volunteers.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application notes:

Application is by letter, which should be sent with a supporting CV to: Elgin Museum Convenor, The Moray Society, Elgin Museum, 1 High Street, Elgin, Moray, IV30 1EQ, marked private and confidential or emailed to: elginmuseumevents@gmail.com Further information is also available from this email address.

Closing date for applications: Friday 23rd June at 5pm

PLEASE NOTE APPLICANTS MUST BE AGED 18 OR OVER.

Our team of Hosts/Guides are responsible for providing a world class service to guests at Holyrood Distillery, and – this year – will be part of the team that helps launch our first single malt whisky! Hosts/Guides will be the face of Holyrood Distillery – so must be passionate and knowledgeable about our products and experiences; and be a genuine people person with a passion for Edinburgh and our place in it They work within our on-site bars, leading tours and hosting events; actively promoting the brand, products, and experiences. They may also be asked to perform other duties across the distillery which will involve working within the shop, taking bookings, assisting with admin tasks, and opportunities to learn about, and be more involved in, production operations. They will have responsibility for the daily stock and presentation of the Distillery, including the sale and up-sale of spirit and shop products, tastings, pouring and presenting drinks, and other related activity. Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required. See attached role profile for details! Apply in writing, with a cv and covering letter, to: isla@holyrooddistillery.co.uk

Hours: Days available will range from 2 – 5 days per week and will include weekends.
Daily shifts will be from 5 – 8 hours per day
Duration: Fixed Term (June – September)
Pay: £10.90 per hour

Our Visitor Experience department is now looking for a Seasonal Visitor Assistant and Evening Guide who is enthusiastic, with a smart appearance, has excellent communication skills and a passion for customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Employee Assistance Programme
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel
– Free car parking for staff
– Uniform provided
– Full training

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event)
– Any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply please send your CV and a short covering letter to: recruitment@tryb.co.uk

Colin Purnell

Visitor Experience Manager

Closing date: 9 June 2023

No agencies please.

An exciting opportunity has arisen for a number of Seasonal Visitor Experience Assistants to work at Edinburgh Zoo during our peak Summer period – Please read on to find out more!

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Act as a responsible driver for on-site visitor transport on a rostered basis.?

Ensure all front of house areas (car park, members gate, vehicle gate) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.?

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager. .

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Seasonal, July to mid-August

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer.

We are looking for a friendly and enthusiastic Campsite Assistant to join our team to look after reception, check guests in/out, deal with guest turnaround, and help keep our fantastic site clean and tidy. If you are friendly, enthusiastic and enjoy being outdoors then we want to hear from you!

• Can you demonstrate excellent customer service and communication skills?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a great team player with the ability to make a positive contribution?

Working hours will vary, with shifts likely to be between 9.30am to 6pm, including weekends. Customer facing experience will be an advantage. This is a seasonal position from July until mid-August.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 5 June

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair.  We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract.  Weekends & Bank Holidays included.

We ask that all candidates have availability to work weekends and late nights.

Salary:  £10.52-10.90 per hour (dependant on cross-training)

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Join our team as an Evening Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair.  We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract.  Weekends & Bank Holidays included.

This role is late nights only – the latest finishing time would be 11:15pm

Salary:  £10.52-10.90 per hour (dependant on cross-training)

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Do you have a passion for talking all things whisky, good communication skills, an engaging character and the enthusiasm to deliver an exceptional experience for tourists? We may have the role for you.

We are currently looking for a part-time seasonal tour guide to join the GlenAllachie Team, working April to October, approximately 3 days a week.

The GlenAllachie Visitor Centre opened in May 2019 and since then has exceeded our expectations. So much so, that we’re looking to expand our team once more. We’re looking for a fun, energetic person with a bubbly personality who has a passion for whisky and delivering outstanding customer service. The candidate should be confident, self-motivated, have a strong work ethic and work well as part of a team.

This is a fantastic opportunity to represent multi-award-winning brands, meet people from all over the world and work with a wonderful and passionate team.

The role:

· Lead distillery tours and tastings, offering engaging, informative experiences that reflect and uphold the brand’s values and personal approach.

· Serve drinks in the bar, proactively providing information and telling our brand stories.

· Assist customers in the shop, make sales, accurately process them through the till and confidently handle cash.

· Collaborate with the wider Visitor Centre team in the smooth running the shop, ensuring all displays are well maintained and stock is replenished in a timely manner.

· Act as an ambassador for our brands, answering questions and providing information in an approachable and informative way.

· Deliver a consistently high standard of customer service, maintaining our 5-star TripAdvisor rating and hard-earnt reputation for unparalleled customer care.

· Ensure the Visitor Centre and public routes are kept clean, tidy and free from risks and hazards at all times.

Key Skills

· Enjoy working with the public and trade.

· Passionate about hospitality and the whisky industry.

· Enthusiasm for delivering an outstanding experience to visitors.

· Excellent communication and interpersonal skills, with a “can do” attitude.

· A fast learner, able to quickly learn all the key information required.

· Knowledge of tour booking system Checkfront would be useful but not essential.

· Knowledge of alcohol licencing law is useful but not essential.

Previous experience in a similar environment and knowledge of whisky would be preferred, but is not essential, as full training will be provided. Flexibility is a must as opening times will vary depending on the time of year and occasional evening work may be required.