Seasonal

PURPOSE OF THE ROLE:
Visitor Service Assistants are key to maximizing our visitors’ enjoyment of House of The Binns. By maintaining excellent standards of service, they ensure the smooth and safe running of operations in admissions, tours and events, including taking guided tours of the property. They also optimise opportunities to generate income and ensuring that the site and its assets are safe and secure.

To provide the highest degree of customer service: welcome all visitors to the property; conduct guided tours; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information. Please note that the job involves some physical activity in the form of periods of standing, walking, etc.

Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns including, but not limited to:
 To provide excellent customer service.
 To take guided tours around the house and estate.
 To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
 To greet all visitors and provide refreshments as appropriate.
 To be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 To assist in organisation and safe running of events.
 To handle cash accurately and processing sales across all platforms
 To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.
 Cash reconciliation duties including end of day and administration tasks.
 To take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 To follow the property’s quality standards including wearing of uniform.
 To ensure the health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

Purpose of Role:

To deliver a first class Deanston Distillery Experience for all our customers and visitors whilst assisting in the day to day running of the Distillery Visitor Centre (DVC).
Key Performance Areas and Responsibilities
Includes but is not limited to:

– Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other CVH Spirits brands.
– Deliver the CVH high performance culture by leading by example.
– Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.
– Display professional communication, behaviours and actions resulting in a high level of credibility, trust and respect from customers, visitors and colleagues.
– Engage customers and visitors in the Deanston Distillery Experiences accurately, informatively and with passion. This to include the development, implementation and delivery of guided tours and experiences, events, retailing/merchandise, marketing campaigns and virtual sessions.
– Carry out with enthusiasm all duties related to the merchandising and retailing aspect of the role including till work, cash handling and safe/banking.
– Maintain the required DVC stock levels and carry out stock taking and store work.
– Prepare stock for sale – to include filling bottles, building packaging and related tasks.
– Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.
– Participate in administrative tasks and the development and use of new approaches to the work of the DVC – to include email and telephone enquiries, web work, tilling, Online booking system, social media, etc.
– Assist with the planning of tours and shifts.
– Provide training and support to new team members, promoting business and team values and the achievement of departmental and business objectives.
– Embrace community engagement.
– Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, ensuring compliance at all times.
– Be adaptable and embrace the continuous process change in CVH Spirits.
– Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, project work.

Personal Specification:

Qualifications

• None specifically.

Professional Skills & Experience

• Experience working with customers in a busy hospitality or retail environment.
• Ability to speak an additional language is a distinct advantage.

Specific Company or Industry Knowledge

• Experience working in the drinks, tourism and travel, guiding or retail industry is highly desirable.

Functional Skills / Attributes

• Experience of till work, POS systems, on line platforms desirable
• Microsoft Office skills desirable
• Experience using virtual and online tools such as Zoom and/or other platforms desirable

Behaviours & Competencies

• Friendly, confident and enthusiastic.
• Strong communication skills with ability to entertain and engage with people one on one or in large groups.
• Pride and a passion for Deanston distillery and Scotch whisky in general.
• Appetite and enthusiasm for learning.
• Strong team player who can collaborate well with others.
• Ability to work enthusiastically under pressure.
• Self-motivated who can work efficiently with minimum supervision.
• Ability to multi-task, moving from one task to another in a swiftly manner
• An interest and passion for whisky is a strong advantage.
• The enthusiasm and ability to develop your skills as a virtual guide.
• A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

To apply, please email your Cover Letter & CV to info@deanstondistillery.com

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave felling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building during guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

• Warmly welcome Visitors to the Castle by checking tickets and upselling Guidebooks to enhance their visit.
• Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
• Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
• Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
• Delivery of a broad range of high quality guided tours and talks about Culzean for the general public and organised groups
• To deliver a range of engaging school workshops, for all ages and abilities
• Enhance the visitor experience through use of third person costumed interpretation, object handling and cookery demonstrations where applicable
• Actively promote the work of the NTS and the value of NTS membership to existing and potential members
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm

SCOPE OF ROLE

People Management
• Not a line manager but will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments;
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others
• Must have enthusiasm for Scottish heritage and in particular family history and history of art/architecture
• Must be a very able and enthusiastic communicator, in particular verbally
• Must have sound working experience dealing effectively with a wide range of people in a public situation
• Must have a genuine understanding of and belief in the work of the NTS
• Willing to show commitment and flexibility in work practice
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable
• Previous cash handling experience
• Historical knowledge of the site and a passion for heritage
• Previous experience or volunteer experience in museum, tourism or conservation sector
• Epos

JOB PURPOSE
To welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park.

A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Assistant is expected to meet (if not exceed) sales targets for, particularly Memberships and Guidebooks. You are also expected to be knowledgeable and actively engage with our visitors and provide general “tourist information” for the locality and other nearby Trust properties.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, recording statistics, cleaning Paybox at the end of the day and ensuring the entrance is secure at the end of the day.
• Working with the Visitor Services Supervisor and the rest of the Visitor Services Team to deliver membership targets and KPI’s
• Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.
• To ensure high levels of accuracy are maintained for all transactions and data recording
• To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience
Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable
• Previous cash handling experience
• Historical knowledge of the site and a passion for heritage
• Previous experience or volunteer experience in museum, tourism or conservation sector
• Epos

JOB PURPOSE
Here at National Trust for Scotland’s INVEREWE GARDEN and CORRIESHALLOCH GORGE in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and create wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or initial welcoming areas, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do at Inverewe and Corrieshalloch.

Accommodation is available at Inverewe for seasonal vacancies. Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!

Working at either site will be required on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s.
• Handle cash accurately and processing sales.
• Work closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Drive-up selling opportunities through strong product knowledge and an excellent customer service.
• Work with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Help manage car park arrivals.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Inverewe and Corrieshalloch teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Adhere to the property’s quality standards including wearing of uniform.
• Assist in the general ongoing operational cleaning of all areas as necessary.
• Ensure health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team this summer. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of the offer here at Brodie Castle, helping our visitors have a fantastic experience and create wonderful memories.

Based in the Castle, Welcome Centre or Car Park, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do, as well as inviting visitors to support our work through membership.

This role also includes conducting guided tours of the Castle for groups of up to 25 people. You will shine a light on the fascinating history of the Brodie Family and the Castle they lived in through warm and enthusiastic story telling.

KEY RESPONSIBILITIES

• Provide excellent customer service to all who choose to visit.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Lead tours of the Castle and Grounds which tell the stories of the past, present and future of Brodie Castle.
• Help manage car park arrivals, process payments and give site orientation
• Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Actively drive-up selling opportunities through strong product knowledge and an excellent customer service with a strong focus on membership and retail.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

We are now looking for new members of our seasonal team to work across the museum in 2024!
If you enjoy history & heritage, meeting people, and providing outstanding customer service then this could be the job for you!
We are looking for full / part time team members to join our Café team, our Visitor Services Team, and our Historical Interpretation Team from mid-March – end of October, working on a flexible rota basis.

This is a seasonal post from 12th March 2024 to 31st October 2024, with training starting from the 12th of March. We can offer a variety of shift patterns and flexible hours and applicants are able to work across multiple posts if desired.

You can view the full job description & apply online by visiting our website linked below.

We are now looking for new members of our seasonal team to work across the museum in 2024!
If you enjoy history & heritage, meeting people, and providing outstanding customer service then this could be the job for you!
We are looking for full / part time team members to join our Café team, our Visitor Services Team, and our Historical Interpretation Team from mid-March – end of October, working on a flexible rota basis.

This is a seasonal post from 12th March 2024 to 31st October 2024, with training starting from the 12th of March. We can offer a variety of shift patterns and flexible hours and applicants are able to work across multiple posts if desired.

You can view the full job description & apply online by visiting our website linked below.

We are now looking for new members of our seasonal team to work across the museum in 2024!
If you enjoy history & heritage, meeting people, and providing outstanding customer service then this could be the job for you!
We are looking for full / part time team members to join our Café team, our Visitor Services Team, and our Historical Interpretation Team from mid-March – end of October, working on a flexible rota basis.

This is a seasonal post from 12th March 2024 to 31st October 2024, with training starting from the 12th of March. We can offer a variety of shift patterns and flexible hours and applicants are able to work across multiple posts if desired.

You can view the full job description & apply online by visiting our website linked below.