Seasonal

Additional Job Description
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Dalwhinnie Visitor Centre Team

Full Time and Part-Time (Annualised Hours) Contracts

Permanent & Temporary Opportunities Available

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Opportunities

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Tour Guides, Team Leaders, Health and Safety professionals, Retail experts, Experience gurus and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an outstanding Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Dalwhinnie Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Dalwhinnie story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an outstanding visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team. If you are a keen learner, like interacting with people and are passionate about working in a team then we want to hear from you! At Diageo, character is everything!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Dalwhinnie Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

Be You with Us!

REGISTER YOUR INTEREST

Caol Ila Visitor Centre Team

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? We may have an opportunity for you. 

About the Opportunities

Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Tour Guides, Team Leaders, Health and Safety professionals, Retail experts, Experience gurus and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an outstanding Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of the Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the story to the world.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team. If you are a keen learner, like interacting with people and are passionate about working in a team then we want to hear from you! At Diageo, character is everything!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at the Caol Ila Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

This is a part time / flexible seasonal role based in Stirling with additional hours over the peak summer months. Looking for someone to start as soon as possible. Performance experience is essential.

As an independent visitor attraction our ethos is grounded in providing truly genuine and memorable experiences in a meaningful and memorable way. Since re-opening the Old Town Jail attraction in 2015 we have continued to invest in and expand the visitor offering including live top-rated performance tours, self-guided audio experience and escape rooms.

This is an exciting opportunity for a varied and rewarding role. We are looking for someone with the right attitude and mindset to thrive in a fast paced and hands-on environment. You must have a passion for customer service combined with performance experience and a creative can-do approach.

As a tour guide within the Jail you are responsible for the well-being of our visitors and each other. Below is an overview of the key responsibilites, there will be occassions where additional duties may be required in order to meet the needs of the business. Stirling Old Town Jail is an inclusive, supportive and creative environment in which we are take proud ownership or our resposbilites to provide the best possible expereince for our visitors.

· Providing performance led tours of the attraction to visitors including operation of AV prompts
· Front desk duties including admitting visitors to the attraction, taking payment, managing bookings, and promoting the Jail experience as well as handling any general enquiries or feedback
· Passionately providing local knowledge and key historical information to visitors
· Ensure a safe working environment for our team and our customers
· Maintaining the cleanliness of the visitor experience
· Supervision of Escape Room sessions, ensuring the reset and delivery of each session in a safe and friendly manner
· Responding to online customer reviews in a friendly and professional manner
· Answering customer queries via email & Facebook messenger

We recruit based on your potential as well as your experience. You will play an important role in the business which provides a secure and rewarding working environment. We believe a great workplace is one that represents the world we live in and how amazingly diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion and mindset for success and an intention to bring your best to a growing team.

The closing date for applications: 26 April 2023. Auditions will take place in person at Stirling Old Town Jail in May. Send CV to geoff@oldtownjail.co.uk

Duration: Fixed Term (May/June – September).
Hours: Days available will range from 3 – 4 per week and will include weekends.
Daily shifts will be 10:00 – 15:30 (5.5 hours per day).

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which Magazine readers). Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and in the top 1% in the world in its category.

Our Visitor Experience department is now looking for a Seasonal Welcome Host who is enthusiastic, with a smart appearance, has excellent communication skills and a passion for customer care.

The job is based in our Visitor Centre. The position can be physically demanding as you will be standing throughout the duration of your shift.

Company benefits include:
– 10% employer pension contribution (no employee contribution).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

Responsibilities include:
– Perform a “Concierge Role” at front of house.
– Provide a warm welcome to visitors.
– Scan visitor tickets using a handheld scanner – training provided.
– Aid visitors in case of emergencies or evacuation.
– Queue management.
– Have a broad knowledge of information that visitors may require and provide this at point of contact.
– Assist with any other duties as directed by your line manager.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply please send your CV: recruitment@tryb.co.uk or postal applications to:

Colin Purnell
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Closing date: 29 April 2023

As we look forward to launching some exciting new products, experiences and events, we are seeking new team members to join us for our busiest season yet!

A Distillery Host and Guide provides warm, genuine and enthusiastic hospitality to all of our guests at Holyrood. They create fantastic new memories and experiences for everyone that comes through the doors – whether visiting for a tour, to enjoy a cocktail in our bar, to buy something from our destination shop, or to attend one of our signature events like The Mash Up.

Across all front of house areas, this team proactively promotes our products and experiences, all the while representing our unique story – including our place in both Edinburgh and in new wave Scotch Whisky .

Hosts and Guides will be the face of Holyrood Distillery – so must be energetic and knowledgeable about our products and experiences, be a genuine people person, and have a knack for storytelling!

Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

For more details, including salary and benefits – download the attached JD.

To apply – please email a CV and a covering letter to: Isla@holyrooddistillery.co.uk

Hours: Days available will range from 2 – 4 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.
Duration: Fixed Term (April/May – September)
Pay: £10.90 per hour

Company benefits include:

• 10% employer pension contribution (no employee contribution)
• 33 days pro-rata annual holiday entitlement
• Enhanced long service holiday entitlement
• Life Assurance
• Performance and loyalty payment scheme
• Complimentary tickets
• Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Bar aboard Fingal
• Free car parking for staff
• Uniform provided
• Full training

Our Visitor Experience department is now looking for Seasonal Visitor Assistant & Evening Guides who are enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.
The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

• Providing a warm welcome to visitors.
• Interacting with visitors throughout their tour.
• Helping visitors use their audio handset.
• Assisting with queue management.
• Working as a guide at Britannia’s exclusive evening events and private tours (£40 per event).
• Any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk

Colin Purnell
Visitor Experience Manager

Closing date: 21 April 2023

No agencies please.