Seasonal

Halloween Visitor Services Assistants (Seasonal)

This October we have a host of spooktacular Halloween happenings taking place at Dalkeith Country Park from the Curiously Creepy Pumpkin Patch to Spooky Storytelling.

We want to hear from enthusiastic and energetic individuals to help us deliver our programme of events and activities. You will enjoy getting creative, keeping our young visitors engaged with storytelling and range of spooky activities!

• Are you friendly with a professional approach to work?
• Can you demonstrate excellent interpersonal skills and the ability to interact confidently with a wide range of people?
• Do you have strong customer service skills and understanding of the individual needs of our visitors?

Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? To apply, please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date is 22 September.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Retail Assistant Fixed Term

Immediate start – Part-time, 28 Hours Wed – Sat
Salary £22,845 per annum pro rata (Band8)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art and sculpture trails to relaxing cafes, stylish shops, and a varied events programme, our four amazing Galleries based in the heart of Edinburgh have plenty to inspire people.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

The difference you’ll make

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

Contributing to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

Ensuring the security of NGS cash, stock, equipment, and property within the shop/ticketing area.

Maintaining the standards of merchandising, display and housekeeping required.

Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

Santa Claus

We are preparing for the festive season and want to hear from jolly individuals to create magical moments for our young visitors this Christmas. Working closely with your team of Elves, you will engage and delight our visitors, helping to ignite their yuletide spirit.

• Are you patient, upbeat and friendly, with the ability to make our visitors feel comfortable?
• Can you demonstrate the maturity required to care for the well-being of our young visitors?
• Can you deliver a perfect ‘ho-ho-ho’?

Previous Santa experience is an advantage. This is a seasonal position from 24th November to 24th December and weekend working is essential.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

Interested? To apply please send your CV and a covering letter to our recruitment team at recruitment@buccleuch.com.

To view our Privacy Notice please visit http://www.dalkeithcountrypark.co.uk/privacy/

Seasonal Performers

Conifox:
Conifox is a family-owned business in Kirkliston. We operate a large outdoor Adventure Park and a newly completed indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony and a 400 seater café.

Role Summary:
Do you love having fun and, more importantly, do you enjoy helping other people have fun? Are you an events professional who wants to assist in creating amazing experiences? We are Conifox Adventure Park, a fun family-owned attraction located in Kirkliston, 20 minutes from the centre of Edinburgh.

We are experts in fun, our events team create and deliver immersive events and amazing experiences. We want to bring families together to get active and create memories. No two days are the same; we have family music festivals, Halloween scare mazes, pumpkin festivals, and Scotland’s biggest immersive Christmas Santa Experience.

We are looking dynamic individuals to join our seasonal performance team to help deliver a memorable Halloween and Christmas experience. You will join our dynamic team and assist in creating an unforgettable event for the whole family.

Applicants must be able to deliver outstanding customers service and have previous experience in acting/entertainment role or studying for a qualification in Performing Arts or similar would be an advantage.

Main Duties and Responsibilities:
• Assist in creating an unforgettable event experience.
• Deliver outstanding customer service.
• Setting up and closing down of events.
• Acting as a Halloween and Christmas character/performer.
• Engage with and build rapport with people of all ages.

Qualifications, Skills, and Experience:
• Previous front-facing customers service experience.
• Previous experience in acting/entertainment would be an advantage.
• Experience of working flexibly within a team.
• Have a positive can-do attitude.
• Endless amounts of energy.

For further information and an informal chat contact Mark at Mark@conifox.co.uk

Family Facilitator (Fixed Term)

Are you looking for an opportunity to tell engage families with STEM activities in one of the coolest buildings in Dundee?
‘Tackling TB: Dundee Scientist’s Fighting the Killer Cough’ Project Overview:
Dundee Heritage Trust (DHT) is collaborating with the University of Dundee to share the history of this renowned Victorian disease, and how scientists in Dundee are working to reduce its impact on the modern world.
As our family facilitator you will receive a fixed fee of £1,600 for this project (2 days planning at £200 per day, 4 days for workshops at £270 per day, and 1 day of admin/evaluation at £200), plus a budget of £800 for material costs, as well as access to DHT’s resources. Your fee could be used in whole, or in part to bring in external companies to deliver on one or more days.
The sessions will be held at Verdant Works Museum, during the school holidays in October 2023, December 2023 and February 2024.
Family Facilitator’s Responsibilities:
• To plan and deliver 4 workshops, over 4 days, aimed at a family audience within the museum.
• The facilitator will be responsible for set up and tidying away on the days they run events
• The facilitator will provide DHT with a report at the end of the project.
• The facilitator will be in regular contact with the Heritage and Exhibitions team for support and guidance where needed.
Family Facilitator’s Skills
• Confident and experienced at facilitating around science and history themes.
• Confident and experienced at interacting with a family audience.
• Able to pick up on complex topics and distil them into themes and ideas.
• Able to collect and provide useful evaluation of the project.
• Support and embody the values of Dundee Heritage Trust.
NB: More information about the exhibition and sessions are available. email: kim.turford@dundeeheritage.co.uk to request this.
To Apply:
Please email kim.turford@dundeeheritage.co.uk with an expression of interest by 9AM Tuesday 5th September, including:
• Up-to-date CV
• Short 500 word statement outlining your facilitation experience and how you might approach the work.
Please note that interviews are scheduled for the week commencing 11th September. We look forward to receiving your application!

HOSPITALITY TEAM MEMBER – ACTIVITY CENTRE

Conifox:
Conifox is a family-owned business in Kirkliston. We operate a large fun-filled outdoor Adventure Park and a newly completed brilliant indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Fetching Fox gastro pub offers a fantastic menu from producers all over Scotland. From juicy steaks from Castle Game Scotland in Linlithgow to hand dived Orkney scallops you’ll die for. Perfect with some local beers and spirits and an array of jaw dropping cocktails with our own added foxy twist.

Throughout the year Conifox produces four large scale events: Easter, Fox Fest, Halloween, and Christmas with over 20,000 visitors expected at the 2022 Christmas Experience. Our events are designed for the whole family and offer a truly immersive experience.

Role Summary:
As a member of the Conifox Hospitality Team, you will be responsible for working as part of a team in the delivery of the daily operations of food and drink service to customers within the activity centre café and social/corporate events.

You will assist in ensuring every customer has an excellent dining experience. You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Main Duties and Responsibilities:
• Providing a first class customer service at all times.
• To ensure that the front of house areas are clean, tidy, and attractive during
opening times.
• Ensure stock levels are correct and adhered to.
• To ensure that all deliveries are checked and put away promptly and correctly
• To ensure waste is kept to a minimum during beverage production
• Be pro-active at all times and have a can-do attitude.

Qualifications and Skills:
• Excellent customer service skills, with the ability to work as part of a team within a
public facing environment
• Ability to comply with legislation and follow all rules and regulation laid down in
the staff handbook and along with our policies and procedures.
• Possess excellent communication skills in order to be able to liaise with team
members and customers.
• Flexible can-do attitude with an approachable and enthusiastic manner
• Must be available to work over weekends and school holidays.
• Ability to work under pressure whilst maintaining a positive attitude
• Applicants must be over the age of 16.

For further information or to apply please forward your CV to: mark@conifox.co.uk

Catering & Retail Assistants (Seasonal)

Historic Scone Palace is a 5-star rated visitor attraction welcoming visitors from all over the world. If you enjoy meeting people and ensuring they receive the very best visitor experience we would love to hear from you.

We are seeking Catering & Retail Assistants. Applicants should be enthusiastic and outgoing for our front of house roles. You will be working as part of a fast-paced, tight-knit team and previous experience of customer service is preferred.
Skills to include: interest in working and engaging with the public, good communication, flexibility and the ability to work well within a team. A positive and helpful attitude is essential as is the ability to extend a genuine warm welcome to our visitors.

We offer flexible shift patterns and staff discounts and complimentary refreshments while on shift.

If you would like to become part of the friendly Scone Palace team please submit your CV and covering letter to hr@scone-palace.co.uk or call 01738 552300 for more details.

Actor

OI PEASANTS! WE’RE RECRUITING…

Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

What we are looking for

A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering a minimum of 10 guaranteed hours per week. You’ll need to be flexible with working hours and days. This role includes working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

We welcome all applications, we do not cast based on ethnicity, identified gender, or body size.

What’s in it for you

Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Fortnightly pay at £11.30 per hour
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets

Destinations Assistant – Retail

Scottish Canals is looking for Destination Assistants – Retail at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Summer to Autumn 2023 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink, boating and outdoor activities, then this could be the perfect job for you.

From welcoming thousands of international visitors, to supplying information, serving customers and spending time both in and outdoors, our Destination Assistants enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember. The role will involve customer service and cash handling. You must have a personal and engaging attitude, precision for shop displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

Key Duties include:

Welcome, engage an inform our customers to exceed expectations
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Assisting in other departments of the business when requested.

To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, café, tourism, events, etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £11.03 per hour

Campsite Assistant

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer.

We are looking for a friendly and enthusiastic Campsite Assistant to join our team to look after reception, check guests in/out, deal with guest turnaround, and help keep our fantastic site clean and tidy. If you are friendly, enthusiastic and enjoy being outdoors then we want to hear from you!

• Can you demonstrate excellent customer service and communication skills?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a great team player with the ability to make a positive contribution?

Working hours will vary, with shifts likely to be between 9.30am to 6pm, including weekends. Customer facing experience will be an advantage. This is a seasonal position until mid-August.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 2 August.

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Tour Guide

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…
Contract: Zero hour contract available. Fixed Term (July – September inclusive) Contract. Weekends & Bank Holidays included.

We ask that all candidates have availability to work weekends and late nights.

Salary: £10.52-10.90 per hour (dependant on cross-training)

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our April 2023 engagement survey): 87% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Please note that the closing date for this role is the 24th July 2023 and interviews will be scheduled on a rolling basis.

Visitor Experience Assistant

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering.

They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

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