Seasonal

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Glasgow Cathedral. This is a part year permanent and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience at Glasgow Cathedral working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors a core part of the role.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors – ranging from: welcoming visitors to the monument, supporting the facilitation of events or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Purpose of Role

To deliver a first class Deanston Distillery Experience for all our customers and visitors whilst assisting in the day to day running of the Distillery Visitor Centre (DVC).

Key Performance Areas and Responsibilities
Includes but is not limited to:

– Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other Distell brands.
– Deliver the Distell high performance culture by leading by example.
– Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.
– Display professional communication, behaviours and actions resulting in a high level of credibility, trust and respect from customers, visitors and colleagues.
– Engage customers and visitors in the Deanston Distillery Experiences accurately, informatively and with passion. This to include the development, implementation and delivery of guided tours and experiences, events, retailing/merchandise, marketing campaigns and virtual sessions.
– Carry out with enthusiasm all duties related to the merchandising and retailing aspect of the role including till work, cash handling and safe/banking.
– Maintain the required DVC stock levels and carry out stock taking and store work.
– Prepare stock for sale – to include filling bottles, building packaging and related tasks.
– Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.
– Participate in administrative tasks and the development and use of new approaches to the work of the DVC – to include email and telephone enquiries, web work, tilling, DigiTickets, social media, etc.
– Assist with the planning of tours and shifts.
– Provide training and support to new team members, promoting business and team values and the achievement of departmental and business objectives.
– Embrace community engagement.
– Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, ensuring compliance at all times.
– Be adaptable and embrace the continuous process change in CVH Spirits.
– Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, project work.

Personal Specification:

Qualifications
• None specifically.

Professional Skills & Experience
• Experience working with customers in a busy hospitality or retail environment.
• Ability to speak an additional language is a distinct advantage.

Specific Company or Industry Knowledge
• Experience working in the drinks, tourism and travel, guiding or retail industry is highly desirable.

Functional Skills / Attributes
• Experience of till work, POS systems, on line platforms desirable
• Microsoft Office skills desirable
• Experience using virtual and online tools such as Zoom and/or other platforms desirable

Behaviours & Competencies
• Friendly, confident and enthusiastic.
• Strong communication skills with ability to entertain and engage with people one on one or in large groups.
• Pride and a passion for Deanston distillery and Scotch whisky in general.
• Appetite and enthusiasm for learning.
• Strong team player who can collaborate well with others.
• Ability to work enthusiastically under pressure.
• Self-motivated who can work efficiently with minimum supervision.
• Ability to multi-task, moving from one task to another in a swiftly manner
• An interest and passion for whisky is a strong advantage.
• The enthusiasm and ability to develop your skills as a virtual guide.
• A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

To apply, please email your CV to info@deanstondistillery.com

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed-term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us when we re-open as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Fixed term contract (Two Month Fixed term contract from July – September) With variable hours per week, working weekends.

Salary:  £10.90 per hour

A full Job Description and details on how to apply can be downloaded from the Continuum Attractions website.`

 We look forward to reviewing your application!

Seasonal, July to mid-August

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer.

We are looking for a friendly and enthusiastic Campsite Assistant to join our team to look after reception, check guests in/out, deal with guest turnaround, and help keep our fantastic site clean and tidy. If you are friendly, enthusiastic and enjoy being outdoors then we want to hear from you!

• Can you demonstrate excellent customer service and communication skills?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a great team player with the ability to make a positive contribution?

Working hours will vary, with shifts likely to be between 9.30am to 6pm, including weekends. Customer facing experience will be an advantage. This is a seasonal position from July until mid-August.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 23 June

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that food & beverage merchandising is in accordance with NTS policy.
• To assist in achieving site food & beverage targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Elgin Museum is pleased to offer a new and exciting opportunity for a Seasonal Weekend Visitor Experience Steward!

The role
We are looking for an enthusiastic, motivated individual to provide a first-class service to visitors to Elgin Museum, alongside our core of volunteers. This is a varied and exciting role, providing the opportunity to engage with customers/visitors about the Museum, and about Moray’s natural and cultural heritage, ensuring a high standard of customer service at all times.

Some of the things you’ll do:
Provide first-class customer service, alongside our core of volunteers, by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a responsible keyholder, including during emergency situations.
Handle cash accurately and process sales and donations, answer customer enquiries, replenish stock (as required), assist with the counting and recording of monies to agreed standards.
Ensure all front of house areas are maintained to the highest standard, and that all areas are clean and clear of rubbish during opening hours.
Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.
Ensure compliance with Elgin Museum’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
Ensure health and welfare of volunteers and visitors by adhering to Elgin Museum’s Health and Safety policy.
Adhere to Elgin Museum’s quality standards, including wearing of uniform.
Perform other reasonable duties as directed by your Manager.

What we’re looking for:
Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Knowledge of the Moray area and an in interest in and enthusiasm for heritage.
Experience in a retail environment.
Ability to provide first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities, including working with volunteers.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application notes:

Application is by letter, which should be sent with a supporting CV to: Elgin Museum Convenor, The Moray Society, Elgin Museum, 1 High Street, Elgin, Moray, IV30 1EQ, marked private and confidential or emailed to: elginmuseumevents@gmail.com Further information is also available from this email address.

Closing date for applications: Friday 23rd June at 5pm

PLEASE NOTE APPLICANTS MUST BE AGED 18 OR OVER.