Seasonal

Our team of Hosts/Guides are responsible for providing a world class service to guests at Holyrood Distillery, and – this year – will be part of the team that helps launch our first single malt whisky! Hosts/Guides will be the face of Holyrood Distillery – so must be passionate and knowledgeable about our products and experiences; and be a genuine people person with a passion for Edinburgh and our place in it They work within our on-site bars, leading tours and hosting events; actively promoting the brand, products, and experiences. They may also be asked to perform other duties across the distillery which will involve working within the shop, taking bookings, assisting with admin tasks, and opportunities to learn about, and be more involved in, production operations. They will have responsibility for the daily stock and presentation of the Distillery, including the sale and up-sale of spirit and shop products, tastings, pouring and presenting drinks, and other related activity. Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required. See attached role profile for details! Apply in writing, with a cv and covering letter, to: isla@holyrooddistillery.co.uk

Hours: Days available will range from 2 – 5 days per week and will include weekends.
Daily shifts will be from 5 – 8 hours per day
Duration: Fixed Term (June – September)
Pay: £10.90 per hour

Our Visitor Experience department is now looking for a Seasonal Visitor Assistant and Evening Guide who is enthusiastic, with a smart appearance, has excellent communication skills and a passion for customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Employee Assistance Programme
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel
– Free car parking for staff
– Uniform provided
– Full training

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event)
– Any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply please send your CV and a short covering letter to: recruitment@tryb.co.uk

Colin Purnell

Visitor Experience Manager

Closing date: 9 June 2023

No agencies please.

An exciting opportunity has arisen for a number of Seasonal Visitor Experience Assistants to work at Edinburgh Zoo during our peak Summer period – Please read on to find out more!

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Act as a responsible driver for on-site visitor transport on a rostered basis.?

Ensure all front of house areas (car park, members gate, vehicle gate) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.?

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager. .

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Seasonal, July to mid-August

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer.

We are looking for a friendly and enthusiastic Campsite Assistant to join our team to look after reception, check guests in/out, deal with guest turnaround, and help keep our fantastic site clean and tidy. If you are friendly, enthusiastic and enjoy being outdoors then we want to hear from you!

• Can you demonstrate excellent customer service and communication skills?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a great team player with the ability to make a positive contribution?

Working hours will vary, with shifts likely to be between 9.30am to 6pm, including weekends. Customer facing experience will be an advantage. This is a seasonal position from July until mid-August.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 5 June

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair.  We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract.  Weekends & Bank Holidays included.

We ask that all candidates have availability to work weekends and late nights.

Salary:  £10.52-10.90 per hour (dependant on cross-training)

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Join our team as an Evening Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair.  We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract.  Weekends & Bank Holidays included.

This role is late nights only – the latest finishing time would be 11:15pm

Salary:  £10.52-10.90 per hour (dependant on cross-training)

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Do you have a passion for talking all things whisky, good communication skills, an engaging character and the enthusiasm to deliver an exceptional experience for tourists? We may have the role for you.

We are currently looking for a part-time seasonal tour guide to join the GlenAllachie Team, working April to October, approximately 3 days a week.

The GlenAllachie Visitor Centre opened in May 2019 and since then has exceeded our expectations. So much so, that we’re looking to expand our team once more. We’re looking for a fun, energetic person with a bubbly personality who has a passion for whisky and delivering outstanding customer service. The candidate should be confident, self-motivated, have a strong work ethic and work well as part of a team.

This is a fantastic opportunity to represent multi-award-winning brands, meet people from all over the world and work with a wonderful and passionate team.

The role:

· Lead distillery tours and tastings, offering engaging, informative experiences that reflect and uphold the brand’s values and personal approach.

· Serve drinks in the bar, proactively providing information and telling our brand stories.

· Assist customers in the shop, make sales, accurately process them through the till and confidently handle cash.

· Collaborate with the wider Visitor Centre team in the smooth running the shop, ensuring all displays are well maintained and stock is replenished in a timely manner.

· Act as an ambassador for our brands, answering questions and providing information in an approachable and informative way.

· Deliver a consistently high standard of customer service, maintaining our 5-star TripAdvisor rating and hard-earnt reputation for unparalleled customer care.

· Ensure the Visitor Centre and public routes are kept clean, tidy and free from risks and hazards at all times.

Key Skills

· Enjoy working with the public and trade.

· Passionate about hospitality and the whisky industry.

· Enthusiasm for delivering an outstanding experience to visitors.

· Excellent communication and interpersonal skills, with a “can do” attitude.

· A fast learner, able to quickly learn all the key information required.

· Knowledge of tour booking system Checkfront would be useful but not essential.

· Knowledge of alcohol licencing law is useful but not essential.

Previous experience in a similar environment and knowledge of whisky would be preferred, but is not essential, as full training will be provided. Flexibility is a must as opening times will vary depending on the time of year and occasional evening work may be required.

Salary Range: £10.90 per hour

Contract: part time/seasonal contracts available; varied hours

Dundee Science Centre is currently looking for outgoing and flexible individuals to come and join the team as we prepare for a busy summer!

This rewarding role enables you to enhance the visitor experience we offer as well as be influential in our visitor services and catering provision. You will be a champion for exceptional Customer Service and facilitate an exciting and memorable experience throughout the visitor journey. You will be a confident engaging communicator who proactively welcomes our visitors. You will be a hardworking, analytical person with a natural ability to work as part of a team.

Your role will predominantly be public facing and based in either Café Create or Reception. You will welcome all visitors and colleagues with a friendly and bubbly attitude to the Centre and endeavour to provide an enjoyable experience to all. You will be an excellent communicator and an effective collaborator that can multi-task. You will have a passion for creating and providing high quality refreshments, including various hot beverages.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

The post holder will be expected to work flexibly within the Dundee Science Centre team, reporting daily to the Visitor Experience Lead on duty that day and line managed by a VEA.

This post is available on a part-time, seasonal basis with varied hours offered. Hours of work will be flexible depending on the availability of the individual; and will include shifts over the weekend and occasional evening work.

To apply for the post, and be invited to attend our Recruitment afternoon on Wednesday 31st May, please submit your CV and a covering letter, clearly indicating you are applying for the VEA role and outlining your suitability for the role. Applications should be sent FAO Christina to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 4pm on Thursday 25th May 2023. Short listed candidates will be invited along to our Recruitment Afternoon in the Centre on 31st May 2023 2.30-5.00pm. If successful you will be asked to return for a one to one conversation on 1st June; no alternative dates are available so if you are not able to attend, please do not apply.

Salary Range: £11.35 (hourly rate)

Contract: part time/seasonal contracts available; varied hours

Dundee Science Centre is currently looking for outgoing, dynamic, confident, exceptional communicators to join our team to fulfil the key role of Science Communicator in a part-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups) , either in-centre or via outreach , all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidates will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm to talk to people.

In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent FAO Laura to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 4pm on Thursday 25th May 2023. Short listed candidates will be invited along to our Recruitment Afternoon in the Centre on 31st May 2023 2.30-5.00pm. If successful you will be asked to return for a one to one conversation on 1st June; no alternative dates are available so if you are not able to attend, please do not apply.