Seasonal

Thank you for your interest in the post of Seasonal Castle Guide with Historic Environment Scotland, based at Edinburgh Castle. This is a fixed-term and pensionable appointment.

As a Guide at Edinburgh Castle, you will be responsible for providing excellent service to visitors and enhancing their experience of the castle. This post includes weekend working.

You will provide information, assistance and deliver guided tours whilst also ensuring visitor safety at Edinburgh Castle. The duties are detailed below:

•Provide assistance and information in a friendly manner to maximise visitor experience
•Develop existing knowledge of the castle’s history and share this with visitors
•Ensure the security and cleanliness of apartments and look after their contents during opening hours. Report any suspicious activity or behaviour to Senior Guides/Duty Manager
•Ensure visitor safety throughout the working day and prevent any damage to the castle
•Implement correct closedown procedures, ensuring site is clear of visitors and apartments secure
•Engage with visitors who may require use of wheelchairs, lifts or the mobility vehicle
•Manage visitor flow and report any issues to Senior Guide/Duty Manager
•Manage vehicle access inside the castle
•Assist with procedures on ceremonial occasions
•Assist with functions out with castle opening hours
•Provide information on other Historic Environment Scotland sites and services available to visitors
•Comply with any Covid guidance and our own Resumption Operating Standards restrictions in place at the time.

Thank you for your interest in the post of Seasonal Admissions Assistant with Historic Environment Scotland, based at Edinburgh Castle. This is a fixed-term and pensionable appointment.

The Admissions Team operate at the front of the Castle, welcoming visitors from all over the world. It is a large team, led by the Admissions Manager and three Admissions Supervisors. Roles within the team include checking tickets, promoting memberships, issuing audio tours and managing traffic. This post includes weekend working.

Key responsibilities, duties, and objectives:

• Provide a world class welcome and direct visitors as appropriate upon their arrival at Edinburgh Castle.
• Sell appropriate tickets and products to all walk-up visitors.
• Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.
• Ensure the security and safety of the visitor, whether arriving on foot or by car, and any other activity taking place on the esplanade throughout the day.
• Ensure all group visitors to the castle are welcomed and their access into the castle is managed as efficiently and effectively as possible, providing additional information as appropriate.
• Provide information on other Historic Environment Scotland sites and services available to visitors.
• Process sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.

Join our team as an Evening Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair.  We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract.  Weekends & Bank Holidays included.

This role is late nights only – the latest finishing time would be 11:15pm

Salary:  £10.52-10.90 per hour (dependant on cross-training)

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair.  We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract.  Weekends & Bank Holidays included.

We ask that all candidates have availability to work weekends and late nights.

Salary:  £10.52-10.90 per hour (dependant on cross-training)

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Fyvie Castle.

Fyvie Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience
Essential
• Ability to work within a team, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt to various working patterns.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.
• Excellent personal presentation.

Desirable
• Basic Food Hygiene Qualification.
• Demonstrable experience in sales, EPOS systems and cash handling/reconciliation.
• Experience in a customer facing role.
• Catering experience.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to the iconic Crathes Castle, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximize sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• To maintain excellent standards of site and personal presentation at all times;
• Welcoming visitors to the site and processing their catering purchases in a friendly, efficient and knowledgeable manner.
• Serving visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Serving international visitors and aiding with specific needs.
• Serving groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.
• Ensuring all food and produce is prepared and displayed to a high standard;
• Wearing correct uniform, name badges, or PPE as required;
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To assist in achieving site catering targets.
• Ensure that food offerings are consistently served at healthy standards
• Safely operate appropriate machinery and equipment for assigned tasks
• To actively upsell products and services to facilitate the visitors’ enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across sites as needed.
• Report all incidents directly to line manager

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by VSM- Food & Beverage

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘
Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills – adaptable to customer type and product.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous experience withing café, restaurant, and events operation with Food & Beverage background
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation
• Access to own transport

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

We are hiring tour guides for this tour season until 30 October.

Inveraray Castle is based in Scotland, on the edge of Loch Fyne, and surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll, since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible full-time seasonal tour guides who have a passion for history and bringing a positive visitor experience to the castle.

Please enquire about accommodation if needed.

The rate of pay is £12 per hour.

Please enquire about working with our friendly team by sending your CV and enquiries to: enquiries@inveraray-castle.com.

Open to applications until filled.

Job Purpose:

Take an active role in the day to day operation in all aspects of the venue (front
desk, galleries, café and gift shop), working as part of a team to ensure successful
delivery of services to the public.

Below is a range of tasks you will be required to perform in the role. You will be trained on
all aspects, with rotation of duties managed through the staff rota.

Duties include:
To champion a world class visitor experience at all times and act as a role model for
exceptional service.

Undertake reception duties, (eg admission of members of the public, dealing with
enquiries, process bookings, dealing with retail sales, maintain and monitor records, etc)

Work in the Visitor Centre shop actively upselling products, re-stocking shelves and
ensuring general up keep of the area.

Work in the visitor centre café preparing and serving light meals, snacks, hot and cold
beverages.

Control stock rotation and manage stock levels in café.

Manage stock inventory for retail and visitor materials.

To proactively encourage donations, take every opportunity to upsell events, café and
shop facilities, including corporate events and group bookings.

Accurately deliver GTOS Visitor Centre and local visitor information using a range of
resources including, on site materials and digital tools.

Follow daily cleaning and housekeeping tasks associated with maintaining an excellent
customer service experience, including but not limited to; clearing tables and disposing of food waste, washing up, cleaning of equipment, stores, customer toilet checks throughout the day, stairwell and lift clean and clear of any debris, welcome area outside building is clean as well as all public facing areas of the visitor centre.

Assist with development of profitable retail operations and excellent customer service.
Assist with the proper security of the venue, including key holding duties.

In line with legal and operational guidelines, process cash, cheque and card
transactions, bank income and complete daily and weekly income records.

Assist at events including private views, education activities and group visits.

Undertaking minor maintenance/ repairs as directed to the displays, fixtures and
fittings, including replacing light bulbs (where possible), monitoring environmental
conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to the Centre Manager for attention.

Build and maintain good working relationships with colleagues within the organisation.

Comply with, and ensure compliance with, all Live Borders policies and procedures.

Ensure services meet Health and Safety standards established by Live Borders.

As an employee you must take reasonable care for health and safety of yourself,
other employees and anyone else who may be affected by your work activities carried
out.

Additional Job Description
REGISTER YOUR INTEREST

Dalwhinnie Visitor Centre Team

Full Time and Part-Time (Annualised Hours) Contracts

Permanent & Temporary Opportunities Available

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Opportunities

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Tour Guides, Team Leaders, Health and Safety professionals, Retail experts, Experience gurus and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an outstanding Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Dalwhinnie Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Dalwhinnie story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an outstanding visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team. If you are a keen learner, like interacting with people and are passionate about working in a team then we want to hear from you! At Diageo, character is everything!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Dalwhinnie Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

Be You with Us!

REGISTER YOUR INTEREST

Caol Ila Visitor Centre Team

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? We may have an opportunity for you. 

About the Opportunities

Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Tour Guides, Team Leaders, Health and Safety professionals, Retail experts, Experience gurus and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an outstanding Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of the Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the story to the world.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team. If you are a keen learner, like interacting with people and are passionate about working in a team then we want to hear from you! At Diageo, character is everything!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at the Caol Ila Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.