Seasonal

Digital Communications Assistant

The Digital and Communications Assistant is a new role at Jupiter Artland, ideally suited to a recent art school graduate, someone who already has experience working in arts, or a candidate looking to start a career in a fast-paced visual arts organisation. The initial contract term is 6-months, starting as soon as available, with the possibility to extend.

The role is based at Jupiter Artland. A driving license is desirable, or ability to easily travel to Jupiter.
Jupiter Artland is an Equal Opportunities employer; we encourage applications from all backgrounds.
Salary range: £20,000 to £23,000 (depending on experience)

Please send a short CV and cover letter to claire@jupiterartland.org
Deadline: Friday 5 May at 12 noon.

Digital Communication and Marketing:
• To support in all aspects of Jupiter’s communications.
• Updating content on website and ensuring excellent presentation of media online.
• Sending e-newsletters (Mailchimp) and keeping mailing lists up to date (excel file).
• Updating exhibitions/events listings. Take pride in Jupiter Artland’s programme being visible to the widest possible audience.
• To market Learning Programme, assisting with management of website booking system.
• To look after Image Bank, captioning and saving film and photographic assets.
• To prepare signage.
• To support visits from photographer and filmmakers related to exhibitions.
• To support with delivery of Press Views, Private Views and special events at Jupiter Artland.

Person specification:
• Hands-on, problem solver.
• Willingness to learn and be an active member of the Jupiter Artland team.
• Excellent eye for detail working with images and with texts.
• Experience of web editing (desirable)
• Experience of Illustrator, Indesign or Photoshop (desirable)
• Driving license (desirable)

Jail Guide & Games Master

This is a part time / flexible seasonal role based in Stirling with additional hours over the peak summer months. Looking for someone to start as soon as possible. Performance experience is essential.

As an independent visitor attraction our ethos is grounded in providing truly genuine and memorable experiences in a meaningful and memorable way. Since re-opening the Old Town Jail attraction in 2015 we have continued to invest in and expand the visitor offering including live top-rated performance tours, self-guided audio experience and escape rooms.

This is an exciting opportunity for a varied and rewarding role. We are looking for someone with the right attitude and mindset to thrive in a fast paced and hands-on environment. You must have a passion for customer service combined with performance experience and a creative can-do approach.

As a tour guide within the Jail you are responsible for the well-being of our visitors and each other. Below is an overview of the key responsibilites, there will be occassions where additional duties may be required in order to meet the needs of the business. Stirling Old Town Jail is an inclusive, supportive and creative environment in which we are take proud ownership or our resposbilites to provide the best possible expereince for our visitors.

· Providing performance led tours of the attraction to visitors including operation of AV prompts
· Front desk duties including admitting visitors to the attraction, taking payment, managing bookings, and promoting the Jail experience as well as handling any general enquiries or feedback
· Passionately providing local knowledge and key historical information to visitors
· Ensure a safe working environment for our team and our customers
· Maintaining the cleanliness of the visitor experience
· Supervision of Escape Room sessions, ensuring the reset and delivery of each session in a safe and friendly manner
· Responding to online customer reviews in a friendly and professional manner
· Answering customer queries via email & Facebook messenger

We recruit based on your potential as well as your experience. You will play an important role in the business which provides a secure and rewarding working environment. We believe a great workplace is one that represents the world we live in and how amazingly diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion and mindset for success and an intention to bring your best to a growing team.

The closing date for applications: 26 April 2023. Auditions will take place in person at Stirling Old Town Jail in May. Send CV to geoff@oldtownjail.co.uk

Summer Seasonal Opportunities

Do you have a passion for working with luxurious, beautifully crafted products? Would you thrive in a customer orientated environment? Are you interested in representing the Johnstons of Elgin brand and values? Can you make connections with visitors from near and far?

We currently have exciting seasonal opportunities within our retail store, mill experiences and restaurant teams at our Elgin site.

Roles include –

Sales Consultants
Restaurant Assistants
Cooks
Tour Guides

Whilst previous experience is beneficial, we are more interested in finding personable individuals with diverse skillsets, capable of undertaking in-house training to learn the role.

You may be skilled in languages, have a great sense of humour, a vivacious personality, fabulous customer service skills or the ability tell an amazing story…the list goes on.

If you are an individual who wants to join a people organisation and enhance what is already a fantastic experience for customers and visitors, this is an opportunity not to be missed.

Johnstons of Elgin is a family owned business operating since 1797 and we currently employ more than 1000 employees across our business. We are one of Europe’s most successful and innovative companies in the design and manufacture of luxury cashmere and fine woollens, with customers including most of the world’s leading fashion houses.

Our own Johnstons of Elgin brand is being developed further into a fully formed lifestyle brand capable of competing with the world’s best brands. An important aspect of our business is Retailing of our high quality branded products and providing a unique experience for customers and visitors to our Elgin site. Our restaurant also forms part of that unique experience.

Catering Team Leader (Seasonal)

1 May to 30 September

We are looking for a professional and experienced individual to assist our Catering Supervisor in overseeing our catering team during the 2023 season.

As well as carrying out food preparation, you will assist with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our Cabin and Tearoom. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

While hours will vary, we anticipate these will be a minimum of 16 per week, and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 April.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Welcome Host

Duration: Fixed Term (May/June – September).
Hours: Days available will range from 3 – 4 per week and will include weekends.
Daily shifts will be 10:00 – 15:30 (5.5 hours per day).

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which Magazine readers). Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and in the top 1% in the world in its category.

Our Visitor Experience department is now looking for a Seasonal Welcome Host who is enthusiastic, with a smart appearance, has excellent communication skills and a passion for customer care.

The job is based in our Visitor Centre. The position can be physically demanding as you will be standing throughout the duration of your shift.

Company benefits include:
– 10% employer pension contribution (no employee contribution).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

Responsibilities include:
– Perform a “Concierge Role” at front of house.
– Provide a warm welcome to visitors.
– Scan visitor tickets using a handheld scanner – training provided.
– Aid visitors in case of emergencies or evacuation.
– Queue management.
– Have a broad knowledge of information that visitors may require and provide this at point of contact.
– Assist with any other duties as directed by your line manager.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply please send your CV: recruitment@tryb.co.uk or postal applications to:

Colin Purnell
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Closing date: 29 April 2023

Brand Home Host and Guide

As we look forward to launching some exciting new products, experiences and events, we are seeking new team members to join us for our busiest season yet!

A Distillery Host and Guide provides warm, genuine and enthusiastic hospitality to all of our guests at Holyrood. They create fantastic new memories and experiences for everyone that comes through the doors – whether visiting for a tour, to enjoy a cocktail in our bar, to buy something from our destination shop, or to attend one of our signature events like The Mash Up.

Across all front of house areas, this team proactively promotes our products and experiences, all the while representing our unique story – including our place in both Edinburgh and in new wave Scotch Whisky .

Hosts and Guides will be the face of Holyrood Distillery – so must be energetic and knowledgeable about our products and experiences, be a genuine people person, and have a knack for storytelling!

Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

For more details, including salary and benefits – download the attached JD.

To apply – please email a CV and a covering letter to: Isla@holyrooddistillery.co.uk

Operations Duty Manager (Fixed Term)

An amazing opportunity has become available at one of the UK’s leading tourist attraction and leisure brand businesses.

Are you passionate about building a career in the tourism & leisure industry, with a focus on guest experience? If so, then this could be the role for you.

We are currently looking for a full time Operations Duty Manager to join our team at the newly refurbished Loch Ness Centre. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return we will invest in your career. We offer:

Get money back on your medical costs (such as opticians and dental treatments)
Shopping Discounts
An extra day off for your birthday if it falls on a working day!

Salary: £25,000 per annum

Contract: Full time, fixed term (May – End of October). (working 40 hours, weekends and bank holidays included)

We have a permanent role available and a fixed term role so please state which you are applying for on your application

A full job description can be found on the Continuum Attractions website – Along with details on how to apply.

Retail Sales Assistant

We are looking for a Seasonal Retail Sales Assistant to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period,the role is expected to last 6 months and include part time, variable hours, with some weekend work. Read on to find out more

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Operate retail systems efficiently and effectively to both sell and upsell products.
Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of retail activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Seasonal Visitor Assistant & Evening Guide

Hours: Days available will range from 2 – 4 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.
Duration: Fixed Term (April/May – September)
Pay: £10.90 per hour

Company benefits include:

• 10% employer pension contribution (no employee contribution)
• 33 days pro-rata annual holiday entitlement
• Enhanced long service holiday entitlement
• Life Assurance
• Performance and loyalty payment scheme
• Complimentary tickets
• Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Bar aboard Fingal
• Free car parking for staff
• Uniform provided
• Full training

Our Visitor Experience department is now looking for Seasonal Visitor Assistant & Evening Guides who are enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.
The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

• Providing a warm welcome to visitors.
• Interacting with visitors throughout their tour.
• Helping visitors use their audio handset.
• Assisting with queue management.
• Working as a guide at Britannia’s exclusive evening events and private tours (£40 per event).
• Any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk

Colin Purnell
Visitor Experience Manager

Closing date: 21 April 2023

No agencies please.

Customer Service Assistant

Waverley Excursions Ltd., operators of Paddle Steamer Waverley – the World’s last seagoing paddle steamer, is seeking to appoint a Customer Service Assistant as Waverley returns to service in 2023 to work within the company’s booking office delivering a high standard of customer service.

The Customer Service Assistant will work closely with the Assistant General Manager and Booking Office Manager to ensure the smooth operation of the passenger business.

This is a great opportunity for someone who is looking to gain wider experience. You should be well organised, have good people skills, be flexible with an ability to rise to the challenge when the unexpected happens.

This position is based in Glasgow though attendance on board Waverley may be required. This is a unique role working with the dedicated team who manage and operate Waverley. Everyone in the team helps in whatever capacity necessary to ensure that the demands of the business are met. Flexibility and commitment are essential for this role.

Please send your CV along with a cover letter demonstrating your experience and suitability to info@waverleyexcursions.co.uk

Role:
To work within the company’s booking office, ensuring high standards of customer service and support the Assistant General Manager and Booking Office Manager in delivering a high standard onboard service.

About you:
• Educated to a high standard
• Self-motivated with strong organisational and prioritisation skills
• Excellent communication skills, able to write in an engaging manner to suit a variety of audiences
• Ability to manage own workload and multitask
• Ability to work flexibly as a team player in a busy environment
• Ability to process and interpret complex information
• Prepared to learn new skills and assist within other areas of the business
• Competent in the use of Microsoft Word, Excel, Teams

Job Description
• Process bookings via telephone, online or mail efficiently.
• Ensure tickets are dispatched in a timely manner.
• Respond to customer enquiries by telephone and or email
• Ensuring customer satisfaction and dealing appropriately with customer feedback
• Administration relating to our membership scheme Friends of Waverley including recording data accurately and sending acknowledgements.
• Dispatching Gift Vouchers and Shop orders in a timely manner.
• Any other duties required by the Assistant General Manager and Booking Office Manager
• Work onboard in a commercial role if required and practicable

Hours of Work:
Summer: Monday to Friday 8.30am until 5.30pm with occasional weekend & evening required.

Remuneration: £10.50 per hour.

Tour Guide

We are hiring tour guides for this tour season of 30 March through 30 October.

Inveraray Castle is based in Scotland, on the edge of Loch Fyne, and surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible, full-time seasonal guides who will give castle tours and answer visitor queries in an idyllic setting. You will describe unique castle and family history, and help visitors transport back in time through our varied artifacts, exhibitions, and stories.

Inveraray Castle is one of Scotland’s most famous stately homes with a rich history, so the applicant should enjoy history and sharing it with visitors from across the world.

Being multilingual is an additional bonus, but not a must and full training is provided.

We are looking for friendly and outgoing individuals who can provide a high level of customer service and enjoy telling the history that is housed within our walls.

Please enquire about accommodation, if needed.

This position is an hourly rate of £12 per hour.

Please enquire about working with our friendly team by sending your CV and enquiries to: enquiries@inveraray-castle.com.

The closing date for application is 12 April 2023.

We look forward to hearing from you!

Tearoom Assistant

We are hiring tearoom assistants for this tour season of 30 March through 30 October!

Inveraray Castle is based in Scotland, on the edge of Loch Fyne, and is surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible full-time seasonal tearoom assistants who have a passion for history and quality customer service, with the ability to deliver some of Scotland’s best ingredients to our visitors from around the world.

Please enquire about accommodation if needed.

These positions are £12 an hour.

Please enquire about working with our friendly team by sending your CV and enquires to: enquiries@inveraray-castle.com.

The closing date for application is 30 April 2023.