Seasonal

ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Port of Leith Whisky Distillery. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, factual information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour and Retail stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays pro rata
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

The Glenturret Distillery is currently recruiting for several dynamic, customer-focused Visitor Attraction Associates to join our team.
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)/
Part time – 20 hours per week over 4/5 days (including weekends)
Contract type: Seasonal Fixed Term (mid-April to end September)

First recorded in 1763, The Glenturret Distillery has a long and interesting history, nestled in the Perthshire countryside, in the heart of Scotland.

The Glenturret Visitor Attraction, located at The Glenturret Distillery, the oldest distillery in Scotland, is owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.
We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

In this role you will report to the Visitor Attraction Managers and will be responsible to promote and sell the Glenturret brand, host highly informative and engaging tours and assist in our warm and welcoming reception.
You will be required to deliver industry leading customer service whilst handling sales and cash, answering phone calls/emails and hosting tour experiences. The ability to work together as a team and possessing exemplary communication skills are imperative.

Regardless of previous Whisky Industry experience, if you’re eager to bring on board your communication skills, flexibility and proactivity, we want to hear from you!

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves.

About you:
The position requires excellent organisational and communication skills, and a friendly and accommodating attitude.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
You are able to interact well with a range of different people and are a keen team player who enjoys working with and supporting others, whilst equally comfortable working on your own.
You’re passionate about The Glenturret Distillery and possess the confidence to engage with customers, communicating features and distinct elements of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

A full job description is available on request.

Closing date for applications is 13 March 2024.

Scottish Canals is looking for Destination Tour Guides to join our friendly team at The Falkirk Wheel!

Are you enthusiastic about engineering marvels and enjoy sharing your knowledge with others? Scottish Canals is seeking an enthusiastic and knowledgeable individual to join our team as an Internal Engineering Tour Guide at The Falkirk Wheel, the world’s only rotating boat lift and an iconic symbol of Scotland’s rich industrial heritage. We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, enjoy a wide range of fun and exciting responsibilities. 

In this role you will lead our customers, who have booked on our walking internal wheel tour, on an informative and engaging story telling experience.

Full uniform and training will be provided.

Key Duties Include:

Conduct engaging and informative tours focusing on elements of the engineering, design, and operational aspects of The Falkirk Wheel.
Provide detailed explanations of the principles behind the wheel, its construction history, and its significance to Scottish Canals.
Engage with visitors of all ages, answering questions and providing insights into the workings and maintenance of this incredible structure.
Coordinate with the operations team to ensure safety and compliance during tours, especially in restricted areas.
Assist in developing educational materials and displays to enhance the visitor experience.
Participate in training sessions to stay up to date with the latest information and safety protocols.
Learning and delivering a script in an authentic manner.

To be successful you will have:

A background in storytelling and tour guiding is highly advantageous.
Exceptional communication skills and the ability to engage audiences.
A passion for history, engineering, and education.
Ability to work flexibly, including weekends and holidays.
Prior experience public speaking is desirable.
A commitment to providing outstanding customer service.

Previous experience in a similar role is welcomed, but not essential. If you are excited about the opportunity to bring the engineering story of The Falkirk Wheel to life, we would love to hear from you.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Kelburn is looking for friendly and hardworking individuals to join our team of Visitor Assistants. Visitor Assistants at Kelburn are an essential part of the team and ensure the smooth and safe operation of Admissions, Car Park, Pay Box, Glamping, Castle Tours, Retail, Events and Hospitality.

We are recruiting for at least 5 roles, and these could be based in hospitality, assisting with the set up and operations of our Yurts and Campsite, working in our Shop, helping with admissions and Car Park and/or working in our events.

Purpose
The purpose of the role of Visitor Assistant at Kelburn is:
• To always provide a consistently high standard of visitor care.
• To welcome visitors to the site and process their car entry /admission/retail purchase in a friendly, efficient, and knowledgeable manner.
• To answer visitors’ queries about the site and the local area.
• To provide information about the site, its history, contents, offers and merchandise.
• To always maintain excellent standards of site and personal presentation, including wearing uniform, event specific dress, and any required PPE.
• To ensure the general ongoing operational cleaning of all areas as necessary, this includes: toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• To ensure site is ready to open.
• To report all issues of damage and wear and tear to the relevant Manager.
• To ensure all accidents and incidents are logged.
• To promote our range of products including upselling of events.
• To adhere to all financial procedures including till operations and safeguarding of monies.
• To assist in the set up and change over of our Yurts, such as stripping and making beds, shower cleaning, delivering fire wood, ensuring that the communal Bothy is clean and tidy (e.g. fridge cleaning, dishes, cleaning of cooking facilities, ensuring stove is swept).

Knowledge, Skills and Qualification
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable skill in a customer-facing role: sales or ticketing/ event/ admissions/ holiday accommodation and/or retail.
• Experience in EPOS style till operation, confidence undertaking till-work and reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” approach.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.

Desirable
• Experience in a heritage/tourism environment.
• Experience in working in a hospitality setting.
• A full UK driving licence

This job description reflects the requirements of the job at the time of issue. Kelburn reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

To Apply:
Please send your CV with a covering letter detailing your suitability for the role to Carol Monger – admin@kelburnestate.com – by 5pm on Sunday 10th March 2024.

Apply now for an amazing opportunity to support the 2024 Summer Opening of the Palace of Holyroodhouse. Your everyday summer job can become truly exceptional.

Over the years, The Palace of Holyroodhouse has opened its doors to welcome thousands of visitors from around the World. By joining our exceptional Visitor Services team, you will play a pivotal role in creating an extraordinary experience.

As a Warden, you’ll welcome visitors from around the world, answering their questions, enriching their visit, and ensuring the safety and security of the site. After full training you’ll have the skills, you need to excel in your position and to enjoy an extraordinary summer experience.

Hours: Part-time. Days available will range from 3-5 per week and will include some weekend working. Daily shifts will be from 5.5-8 hours per day.
Duration: Fixed Term (March–September)
Pay: £12.00 per hour

Company benefits include:

– 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (so 20% potential contribution to your pension)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for Seasonal Assistants who are enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift. There will be a mixture of indoor and outdoor working. No experience required as full training will be provided.

Responsibilities include:

– Providing a warm welcome to visitors
– Directing visitors through our Visitor Centre and onto Britannia
– Providing visitors with their audio handset
– Assisting with queue management
– Any other Seasonal Assistant duties as required

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk

Colin Purnell
Visitor Experience Manager

Closing date: 8 March 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

This Easter we have egg-citing Easter Activities taking place at Fort Douglas where adventurers can enjoy a fun-filled scavenger hunt or crack on with some egg decorating. We might even have an egg-stra special guest hopping in to say hello!

We have seasonal opportunities for enthusiastic and energetic individuals to help us deliver our easter activities. If you can help keep our young visitors engaged and want to work in a fun environment with like-minded people then we would love to hear from you!

• Are you friendly and brimming with enthusiasm?
• Can you demonstrate excellent interpersonal skills and the ability to interact with a wide range of people?
• Do you have strong customer service skills and an understanding of the individual needs of our visitors?

This is a seasonal role, starting the week beginning the 25th March until 7th April with the potential of employment being extended beyond this. Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date is 6 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/