Seasonal

As our Brand Experience continues to evolve here in Elgin, we are now looking for a team of Seasonal Guest Experience Assistants from May to September. Supporting the Guest Experience team, you will be the face of Johnstons of Elgin to the guests who come here everyday.

Duties and responsibilities will include:

Greeting all guests on site in a friendly and professional manner;
Answering visitor enquiries face to face in our Brand Experience;
Conducting daily mill experiences for guests, and Archive experiences for selected guests;
Communicating with individual guests, tour companies and agencies, organising mill experiences.
Building relationships with local and national businesses to attract visitors to the Elgin site and our other locations across Scotland;
Assisting the Guest Experience Executives in organising and executing events developed to increase footfall and revenue;
Fluency in at least one foreign language is a pre-requisite of this role, therefore this role is particularly suitable for individuals currently studying languages and looking for an opportunity to put these into practice at one of Scotland’s most prestigious tourism locations.

Subsidised accommodation may be available on site for successful candidates.

About You

You will –

Be a current languages student, or recent graduate, fluent in at least one language other than English
Have experience in a customer service role
Be flexible for the summer period
Be an excellent communicator with people of all ages and backgrounds

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing Date – Friday 7th April

Do you have a passion for delivering excellent customer service? A good knowledge of Scottish Single Malt Whisky? Do you enjoy a varied role, speak a second language and want to work in one of Glasgow’s most iconic 5-star visitor attractions?

If your answer is yes – then apply here.

Could you talk about whisky all day?

Barley, mashing, casks, water – there’s so much to it!

A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That’s what we do here at The Clydeside. We strive to exceed customer expectations and ensure they create fond memories of their time in Glasgow.

We’re looking to expand our Visitor Experience team with seasonal vacancies between March and October. You’ll be part of our excellent visitor centre team in one of Glasgow’s leading attractions and working whisky distillery, producing Clydeside Single Malt, right in the heart of the city!

About the role

The role is varied, and all experience colleagues work within our café, specialist whisky shop, and conduct guided distillery tours.

Delivering five-star customer service, from point of welcome to departure, and going above and beyond to exceed customer expectations.

Seven day operation, must be able to work weekends. Evening and private event work may be required. Full-time and part-time roles are available.

About you

A true passion for all things Scotch whisky!

Previous customer service within hospitality, retail, and/or tourism is essential due to the nature of the role and must ensure to deliver excellent customer service at all points in the customer journey.

Have an approachable and friendly personality who strives to ensure that the customer has a great day while contributing to their positive experience of Glasgow. The simplest question of what else they have planned for that day and providing personal recommendations can enhance their trip and explore places they didn’t think of.

Strong multi-tasking and organisational skills to ensure smooth running of day-to-day operations. No one hour can be the same, a hands-on approach and willingness to assist areas where required is essential.

We aim to be able to provide our guests with an experience no matter where they are visiting from so fluent in an additional language as well as English is preferable.

We’d love to see some of your whisky knowledge within your application or even your favourite dram or distillery you have visited. This will give us insight into who you are!

Staff benefits:

– Onsite parking

– Discount on retail, food & beverage

– Access to ASVA passes

– Additional training such as Visit Scotland’s EVE (Exceeding Visitor Expectations), online hospitality training etc.

– – Tutored in-house brand tastings

Job Types: Full-time, Part-time, Temporary contract, Temp to perm
Part-time hours: 20-40 per week

Salary: £10.50-£11.00 per hour

Benefits:

Discounted or free food
On-site parking
Store discount
Schedule:

Day shift
Weekend availability
Supplemental pay types:

Tips
COVID-19 considerations:
All guests can choose to wear face masks throughout their visit, apart from when eating or drinking. Touchpoints are cleaned regularly.

Application question(s):

Apart from English, do you have skills in a foreign language?
Demonstrate an example of delivering excellent customer service from your professional experience.
What is the earliest or most suitable start date for the role?
Tell us about your favourite whisky or distillery.
Experience:

FOH/retail: 1 year (required)

The Visitor Experience Assistant will work as part of the visitor experience team playing a vital role in delivering a first class cultural and heritage visitor experience. They will provide a warm welcome to visitors, helping them enjoy and engage with the Hunterian’s permanent collections by providing a truly memorable visitor experience whilst protecting the Universities collections.

Visitor Experience Assistants will demonstrate exemplary first-class customer service skills and will engage with clients and visitors by responding knowledgeably to a wide range of enquiries about the museum’s collection, buildings, events and activities and type of services available. They will act as ambassadors for The Hunterian and the University of Glasgow, maintaining a smart and professional appearance and providing a proactive and rewarding experience for all visitors across Hunterian venues.

It’s starting everyday conversations in magnificent surroundings.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

Every year thousands of people from around the world visit the Palace of Holyroodhouse, exploring its rich history, and the treasures on display.

Joining our welcoming and highly professional Visitor Services team, you’ll make their experience special.

You’ll give people from around the world a friendly and polite welcome.

What you’ll be doing:

Welcome visitors and provide them with information about our sites.
Provide excellent customer service, always maintaining a friendly and professional service.
Ensure the safety and security of the visitors and the site.
Work as a team to ensure the smooth flow of visitors through the route.

Mount Stuart House & Gardens reopen for the season on Friday 7th April 2023. Applications are now open to join our established seasonal team.

Successful candidates can expect competitive rates of pay, complimentary entry to the House & Gardens and the opportunity to develop their skills at a leading 4 star visitor attraction.

As the first point of contact for visitors, the Visitor Welcome Assistant provides visitors with the information they need for an enjoyable and memorable visit. The Visitor Welcome Assistant is responsible for; welcoming visitors, selling tickets, assisting with orientation, up-selling membership, processing cash and card transactions including retail sales, and cashing up at the end of each shift.

It is essential that the Visitor Welcome Assistant has great communication skills and the ability to work alone under pressure. Strong IT skills and competency using electronic point of sale systems are desirable.

The role is paid hourly and is fixed term March-October with a start date w/c 27th March. The attraction opens Saturday to Wednesday in April, May, June, September and October, and candidates must be available to work this pattern including bank holiday dates. The attraction opens daily in July and August, and shift patterns will vary during this period.

To apply for the Visitor Welcome Assistant position please email a CV and covering letter, marked clearly with the role you are applying for, to Fiona Hardie e: fiona@mountstuart.com.

The closing date for all applications is Friday 3rd March with interview dates to be confirmed w/c 6th March.

We’re looking for a number of Seasonal Visitor Experience Assistants to work at Edinburgh Zoo during our peak Summer periods: April, July, August and October. Training will take place in March. There will also be a limited number of shifts available in May, June and September and therefore this role is perfect for students. Please read on to find out more!

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions system efficiently and effectively to both sell and upsell products.
To support the operation of the car park, including directing cars to spaces and assisting with ticket payments and enquiries

Act as a responsible driver for on-site visitor transport on a rostered basis (subject to licence)

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.

Accurate numerical reasoning skills and attention to detail.

Full driving licence, held for at least one year (desirable)

Use of electronic cash till.

Providing first-class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Assessment centres/interviews will be conducted on an ongoing basis, when enough applications are received and therefore early application is kindly advised. We reserve the right to close applications prior to the closing date as and when the available vacant positions are filled.

We have a number of seasonal Heritage Attendant vacancies across the Museum including our Historical Interpretation Team, our Cafe Team, our Visitor Services Team and our Site Attendant Team. Full details and application packs are available on our website at https://www.highlifehighland.org/recruitment/?search_keywords=&selected_category=-1&selected_jobtype=-1&selected_location=newtonmore