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Seasonal

Visitor Services Assistant

Organisation: The Rosslyn Chapel Trust
Location: Roslin, Midlothian
Hours: Part-time (6 – 28 hours per week, including weekends & some evenings)
Contract: Fixed Term from 1st April 2023 to 30th September 2023
Salary: £9.90 p/h (pay review pending on 1st April 2023)

Rosslyn Chapel was founded in 1446 by Sir William St Clair. The beauty of its setting, in rural Midlothian, and the mysterious symbolism of its ornate stonework have inspired, attracted, and intrigued writers, artists and visitors ever since.

In 1995, The Rosslyn Chapel Trust was established to oversee the continuing programme of conservation of one of Scotland’s most interesting & unique visitor attractions. We are looking for enthusiastic, welcoming & passionate people to join our Visitor Services team this summer.

Our Visitor Services Assistants will be required to conduct informative and engaging Chapel history talks to our visitors as well as working in our busy visitor centre, selling tickets & souvenirs & providing information to our visitors throughout their visit.

Our ideal candidate will:

• Have excellent communication skills and be outgoing and friendly.
• Display excellent customer service skills.
• Have experience of working in the retail/tourism industry.
• Have experience of presenting, public speaking or leading guided tours.
• Fluency in a second language would be an advantage but is not essential
• Have their own transport or be able to easily commute to Roslin.
• Be open to flexible working including weekends & some evenings.

You can apply for this role by sending a CV & Covering Letter to Graham MacKay, Visitor Services Manager, Rosslyn Chapel – graham@rosslynchapel.com before the closing date of Tuesday 28th February 2023.

Tour Guide

We are hiring tour guides and a friendly face for our ticket kiosk for this tour season of 30 March through 30 October!

Inveraray Castle is based in Scotland, on the edge of Loch Fyne and surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible full-time seasonal guides who will give castle tours and answer visitor queries in an idyllic setting. You will describe unique castle and family history, and help visitors transport back in time through our varied artifacts, exhibitions, and stories.

Inveraray Castle is one of Scotland’s most famous stately homes with a rich history, so the applicant should enjoy history and sharing it with visitors from across the world. Being multilingual is an additional bonus, but not a must, and full training is provided.

We are looking for friendly and outgoing individuals who can provide a high level of customer service and enjoy telling the history that is housed within our walls.

Please enquire about accommodation, if needed.

This position is an hourly position at £12/hr.

Please enquire about working with our friendly team by sending your CV and enquiries to: enquiries@inveraray-castle.com.

The closing date for application is 17 February 2023.

We look forward to hearing from you!

Tearoom Assistant

We are hiring tearoom assistants for this tour season of 30 March through 30 October!

Inveraray Castle is based in Scotland, on the edge of Loch Fyne and surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible full-time seasonal tearoom assistants who have a passion for quality customer service, with the ability to deliver some of Scotland’s best ingredients to our visitors from around the world.

Please enquire about accommodation, if needed.

This position is an hourly position at £12/hr.

Please enquire about working with our friendly team by sending your CV and enquires to: enquiries@inveraray-castle.com.

The closing date for application is 17 February 2023.

We look forward to hearing from you!

COACH/CAR PARK ATTENDANT

We are looking for enthusiastic and conscientious individuals with excellent customer service skills to join the team at Dunnottar Castle over the summer season.

From end of March to circa mid-September (exact dates dependent on rota position).

2 days on, 4 days off shift pattern, which will include weekend working.

Hours of work 09:00-18:00.

£10.42/hour

Required for duties including: –
Ensure the coach park is operated efficiently to maintain pre-booked spaces, deal with coach parties and communicate arrivals to Castle kiosk
Ensure the main car park is operating efficiently
Keep car/coach park areas tidy and free from litter
Deal with camper van space availability
Painting around parking areas
Regular checks on cleanliness and condition of temporary toilet block
Ensure consumable stocks in toilet block are maintained throughout the day
Cleaning of toilet block at the end of the day

Applicants should have a good level of physical fitness and possess a pro-active nature.

Applicants should be over 18 at time of start date.

Please note that if you reside outside Stonehaven own transport will be required.

To apply please forward a resume of your experience and any other relevant details to: -Eilidh McGrattan, Deputy Custodian, Dunnottar Castle via email to eilidh@dunnottarcastle.co.uk

Food Manager

Job title: Food Manager

Reports to: Office Manager, with line management responsibility of the Food Team

Hours: Minimum 22 hours, but flexibility throughout operational hours is required, Monday to Sunday.

Seasonal/Permanent: This is a seasonal role with an anticipated end date of 24th December 2023.

Rate of pay: Salary is anticipated to be £22,880 pro-rata – this is open to discussion at interview.

Purpose of role:

This role contributes to the success of Grampian Transport Museum by exceeding visitor expectations in our food functions – Motorbites (our in-house tearoom), Cromptons (outdoor coffee van) and ad-hoc catering requests. This will include managing the end to end food business, ensuring the operation is profitable and sustainable, in line with Grampian Transport Museum’s objectives.

Key responsibilities:

– Supporting the end to end food business of the museum.

– Welcoming visitors in our food spaces, preparing and serving their orders and upselling appropriately.

– Ordering, counting and replenishing stock, recording waste and taking action where necessary.

– Managing the team, preparing their schedules to a given budget and handling their requests.

– Escalating any issues where needed to the Office Manager and/or Museum Manager.

– Develop new menus, prepare full costs and margin, ensuring profitability and sustainability.

– Take responsibility for ensuring all tasks are completed, performing management checks and following up where standards are not followed.

– Comply with our health and safety policies and procedures, giving feedback where necessary.

Key skills required:

– IT literacy is essential as many of our processes are digital.

– Exceptional customer service skills are essential to this role as it is customer facing.

– Knowledge of managing a food business, though this is not essential as training will be provided.

– Team working skills are essential, alongside good communication skills.

– Level 3 Food Safety qualification, with experience of working in a food environment and food handling.

No specialist knowledge is required, but an interest in museums and being willing to learn about our collection is essential. Full training will be provided.

Why work at Grampian Transport Museum?

We are a self-funding charity with a purpose – you’ll have the opportunity to help us share our amazing collection with and educate the community on travel and transport history in Grampian and Scotland by helping the museum remain topical and relevant. In return, you will get:

– A competitive salary and attractive holiday allowance.

– Complimentary family membership of the museum and access to events.

– We are very dog friendly!

– Discounts in the retail and tearoom facilities.

– Access to development and progression opportunities alongside full management support to do so.

Maintenance/Gardening Assistant (Seasonal)

1 March to 31 October 2023

4 days on, 4 days off

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

In this customer facing role, you will assist with general maintenance of the playground and garden areas. Maintenance responsibilities will include litter picking, emptying bins, and ensuring the playground area is maintained in excellent condition for our visitors via playground checks (training will be provided for this). Garden duties will include weeding, watering, and strimming, as well as helping visitors in our garden centre. Working hours will be 7.45am to 4.30pm on a 4 days on, 4 days off basis, including weekends.

• Do you enjoy working outdoors?
• Are you hardworking with a flexible approach to work?
• Can you demonstrate strong customer service skills?

Candidates should be able to demonstrate experience in a customer facing role and have an interest in horticulture (gardening experience is not essential as training will be provided). As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Guide (Seasonal)

Easter bank holidays then July to August

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

Working as a Guide, you will be enthusiastic with a keen interest in Scottish history and ideally a good understanding of art. You must have exceptional standards of customer service and communication skills, and an ability to talk to groups of all ages. Your role will be hosting Castle tours and assisting in the day-to-day operations of this unique tourist attraction. If you have a positive attitude and great people skills, we want to hear from you!

• Are you confident and enthusiastic in leading groups?
• Can you demonstrate a flexible approach to work?
• Are you skilled in communicating with the public and passionate about Scottish history?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://blht.org/privacy/

The Buccleuch Living Heritage Trust Registered Charity No.SC014915. Registered in Scotland Company No.SC377083.
Registered Office 1 Rutland Court, Edinburgh, EH3 8EY.

Catering Assistant (Seasonal)

20 March to 30 September 2023

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

You will mainly be involved in food preparation for our Larchwood Cabin and Castle tearoom visitors. You will also assist with stock management, including placing orders, and will be expected to carry out some basic supervisory tasks. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range
of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Food & Beverage Assistant (Seasonal)

1 April to 30 September 2023

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

In this role, you will work in our tearoom and cabin welcoming visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain experience in a busy visitor services environment.

• Do you have good customer service skills?
• Can you demonstrate a flexible approach to work and a can-do attitude?
• Are you a team player who can communicate with a wide range of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Welcome Team

Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping. Upselling specific products to ensure sales targets are met. Supervising car and coach parking and assisting with visitor flow management. To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.

Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.
Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes
Reconciliation of cash at end of day and appropriate reporting.
Ensuring the security of all cash and payment vouchers at all times.
Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.
Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc
Administration as required including help to maintain/photocopy stationery and equipment stocks.
Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.
Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.
Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

Please apply with cv to kerryw@blair-castle.co.uk

Catering Assistant

Catering Assistant Job Description
Salary: £11ph
Location: Blair Castle
Contract: Full time/Part time/Flexible Hours
Contract Length: Temporary – Required between March – October
Hours: Flexible hours – 5 days out of 7
Accommodation: Live in is available if required at a rate of £25 per week

This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
Background: The catering department within Blair Castle has recently become in-house, meaning it is under large changes. We are looking to develop the catering offer to produce good, fresh, local, and seasonal food for our customers to enjoy.

Purpose of the Role
Support the catering operation to improve the customer food service experience by delivering the food offer to a high quality, setting a high standard and delivering this consistently.

Duties
Adhere to all company Health & Safety policies and procedures at all times e.g. Food Handling, Manual handling, Fire procedures.
Delivering a high level of customer service.
Serving hot food to customers.
Working on the tills, ensuring all transactions are completed correctly
Clearing tables and ensuring cleanliness within the restaurant
Working on the dishwasher cleaning crockery and cutlery
Basic food preparation
Complete all Food Safety and Health & Safety paperwork correctly on a continual basis to ensure full compliance.

Maintain the cleanliness of working areas ensuring Health and Safety hazards, issues, near misses and accidents are reported using the appropriate reporting procedures at the earliest opportunity.
Role model the values and behaviours expected by Atholl Estates at all times to colleagues and customers.

Essential
A good communicator, able to liaise confidently with customers
An enthusiastic individual with a passion for excellent service delivery
Follows the right health & safety procedures and challenges unsafe behaviours
Is flexible and takes initiative
Is positive & proud of doing a great job
Takes ownership and doesn’t leave things to others or say ‘it’s not my job’

Desirable
Experience within a similar role (this would be an advantage, but all training will be provided on site)

Please apply with cv to kerryw@blair-castle.co.uk

Seasonal Ranger

15 March to 15 September

Our ranger team at Bowhill maintain facilities, conserve the natural heritage, and provide educational information & activities to visitors, school children and groups.

In this role, you will be responsible for providing a friendly welcome to visitors while actively promoting awareness of our natural heritage on the beautiful Borders Estate. In addition, you will assist with maintenance tasks and conduct educational activities for schools and groups.

• Are you confident, enthusiastic, and knowledgeable about the working countryside?
• Can you demonstrate excellent teamwork, organisation skills, and a flexible attitude?
• Are you skilled in communicating with the public and passionate about environmental education?

A current driving licence is essential, and a Countryside Management or environmental qualification will be an advantage. Working days will be five days out of seven, including weekends and occasional evenings.

Interested? To apply, please send your CV and covering letter by email to recruitment@buccleuch.com.

The closing date for applications is 17 February.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

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