Seasonal

We are looking to recruit a seasonal housekeeping assistant, to assist with housekeeping and cleaning duties in all areas of Blair Castle. As frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Duties will include;

To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.
Cleaning of all public areas including the castle exhibition.
Daily deep cleaning and daily maintenance cleaning of toilets.
Cleaning staff room areas and toilets.
Assistance and support to other teams within the Castle enterprise as required.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including after hours sessions – reasonable notice is given and staff are paid for their time.

Please send your cv to kerryw@blair-castle.co.uk to apply

Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping. Upselling specific products to ensure sales targets are met. Supervising car and coach parking and assisting with visitor flow management. To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.

Duties will include;
Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.
Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes
Reconciliation of cash at end of day and appropriate reporting.
Ensuring the security of all cash and payment vouchers at all times.
Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.
Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc
Administration as required including help to maintain/photocopy stationery and equipment stocks.
Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.
Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.
Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

Contract: Flexible – varied hours (anything from 9 – 37.5 hours a week)

Dundee Science Centre is currently looking for confident, exceptional communicators to join our team to fulfil the key role of Science Communicator in a part-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You may at times be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups) , either in-centre or via outreach , all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidates will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement.

In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

For further information please view the detailed job description on our website (link below).

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 6pm on Sunday 29th January 2023 with interviews taking place on 2nd and 3rd February 2023; no alternative dates are available.

We are recruiting for our seasonal guides for 2023, Visitor Centre Assistants will be conducting informative and engaging daily distillery tours to visitors as well as delivering tastings from the bar and assisting guests throughout their visit. The Visitor Centre also has a retail area and a busy coffee shop where staff will assist in front of house duties including taking customer orders, serving food and drink and general housekeeping.

Our perfect worker:
• Have excellent communication skills and be outgoing and friendly
• Fluency in a second language would be an advantage but is not essential
• Have a passion for delivering a high standard of customer service
• Be flexible and able to commit to working between Monday to Saturday with varying hours.

Key information and benefits:
Experience within hospitality/luxury customer service environments is beneficial but not essential as full training will be provided.
Please note that due to the nature of our business and licensing laws, candidates must be aged 18 or over to be considered for these roles.
Employment will be through Brightwork, CVs and applications can be sent directly to ella.walford@brightwork.co.uk or to the visitor.centre@glen-moray.co.uk

We have exciting seasonal and casual opportunities to join the Destinations team at the Caledonian Canal Centre!

We welcome visitors from all over the world so we’re looking for cheerful, positive and outgoing people to join our friendly teams. You’ll enjoy working with the public and preferably have previous experience in a frontline customer service role, but we’ll give you all the training you’ll need.

We have a variety of roles available in the following teams:
• Destination Assistant
• Kitchen Assistant
• Housekeeping Assistant

These roles attract a living wage salary which is pro-rated to the length of the contract. You will work on a rota which may include weekends and bank holidays.

We’re looking for team members to join us from Spring to Autumn. Weekly hours vary.

To apply online to join the Destinations team visit bit.ly/scottishcanalsjobs

We have exciting seasonal and casual opportunities to join the Destinations team at the Falkirk Wheel!

We welcome visitors from all over the world so we’re looking for cheerful, positive and outgoing people to join our friendly teams. You’ll enjoy working with the public and preferably have previous experience in a frontline customer service role, but we’ll give you all the training you’ll need.

We have a variety of roles available in the following teams:
• Activities
• Holiday Boats
• Boat Crew
• Catering
• Retail

These roles attract a living wage salary which is pro-rated to the length of the contract. You will work on a rota which may include weekends and bank holidays.
We’re looking for team members to join us from Spring to Autumn. Weekly hours vary.

To apply online to join the Destinations team visit bit.ly/scottishcanalsjobs

Job Description

Job Purpose:
To take an active role with the day to day running of the venue. Including running reception desk, gift shop, room bookings and display area operations. Key function is to provide first class services to the visiting public.

Responsibilities:
1. Provide a first class visitor experience at all times and act as a role model for excellent customer service.

2. Undertake reception duties, (e.g. admission of members of the public, dealing with enquiries, process bookings and retail sales using electronic systems, issuing customer research paperwork, maintain and monitor electronic records, etc.).

3. Work in the attraction shop/retail area, actively selling merchandise, merchandising, restocking and rotating stock as well as ensuring general up keep of the area.

4. In line with legal and operational guidelines, process cash and card transactions, bank income and complete daily and weekly income records.

5. Proactively encourage visitors to make a donation to support their visit, actively upselling benefits of contributing through donations.

6. Actively and accurately deliver visitor information on the attraction, other Live Borders facilities and the wider visitor/heritage economy of the Borders and beyond using a range of resources including on site materials and digital facilities.

7. Dealing with general enquiries and relaying these to relevant staff where appropriate, recording data relating to offers of prospective loans or donations received from the public.

8. Assist with the proper security of the venue, including key holding duties.

9. Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; emptying waste bins, dusting, glass cleaning and vacuuming, customer toilet checks throughout the day, welcome area outside building is clean and well presented. This work will involve some handling and lifting abilities and use of standard cleaning equipment.

10. Liaising with the Assistant Curator/Supervisor regarding matters relating to the museum, displays, collections and facilities as per agreed procedures. Ensure that museum displays are fit for purpose i.e supplies of hands-on material are adequate, electronic equipment is in working order, displays/interpretation are in place.

11. Assist at events including, private views, education activities and group visits.

12. Undertaking minor maintenance/repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to Assistant Curator/Supervisor for attention.

13. Undertake occasional work on the museum collections as directed including; compiling and checking paper records, museum paperwork duties, data collation and input, answering enquiries and re-packing boxes of museum objects as per established procedures.

14. Build and maintain good working relationships with colleagues within the organisation
15. Comply with, and ensure compliance with, all Live Borders policies and procedures

16. Ensure services meet Health and Safety standards established by Live Borders

17. As an employee you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.

18. This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake your duties in another Live Borders venue to meet requirements of the Service or Live Borders.

JOB DESCRIPTION

Post: Visitor Officer
Directorate: Commercial Services
Reporting to: Operations Manager

Job Purpose:
Take an active role in the day to day operation in all aspects of the venue (front desk, galleries, café and gift shop), working as part of a team to ensure successful delivery of services to the public.
Below is a range of tasks you will be required to perform in the role. You will be trained on all aspects, with rotation of duties managed through the staff rota.

Duties include:

1. To champion a world class visitor experience at all times and act as a role model for exceptional service.
2. Undertake reception duties, (eg admission of members of the public, dealing with enquiries, process bookings, dealing with retail sales, maintain and monitor records, etc)
1. Work in the Visitor Centre shop actively upselling products, re-stocking shelves and ensuring general up keep of the area.
2. Work in the visitor centre café preparing and serving light meals, snacks, hot and cold beverages.
3. Control stock rotation and manage stock levels in café
4. Manage stock inventory for retail and visitor materials.
5. To proactively encourage donations, take every opportunity to upsell events, café and shop facilities, including corporate events and group bookings.
6. Accurately deliver GTOS Visitor Centre and local visitor information using a range of resources including, on site materials and digital tools.
7. Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of food waste, washing up, cleaning of equipment, stores, customer toilet checks throughout the day, stairwell and lift clean and clear of any debris, welcome area outside building is clean as well as all public facing areas of the visitor centre.
8. Assist with development of profitable retail operations and excellent customer service.
9. Assist with the proper security of the venue, including key holding duties.
10. In line with legal and operational guidelines, process cash, cheque and card transactions, bank income and complete daily and weekly income records
11. Assist at events including private views, education activities and group visits
12. Undertaking minor maintenance/ repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to the Centre Manager for attention
13. Build and maintain good working relationships with colleagues within the organisation
14. Comply with, and ensure compliance with, all Live Borders policies and procedures
15. Ensure services meet Health and Safety standards established by Live Borders
16. As an employee you must take reasonable care for health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out.

Employees shall work in accordance with policies, procedures, information, instructions and/ or training received
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as required.

Other details:
Requirement to work out of hours on occasion
Postholder will work 5 days from 7 to suit the requirements of the business
Requirement for PVG/Disclosure check – None.
PERSON SPECIFICATION
EDUCATION
Essential Key Desirable Key
A good all round standard of education App/ Int Recognised Customer Care Certificate App/ Int
EXPERIENCE
Essential Key Desirable Key
Minimum 1 years’ experience of working with general public App/ Int Reception/ Front of House work in a tourism business App/ Int
Experience cash handling App/ Int Sales/ retail experience App/ Int
Team working Int /Ref Keyholding and setting security alarm systems App/ Int
Foreign language skills App/ Int
SKILLS AND KNOWLEDGE
Essential Key Desirable Key
Excellent communication and interpersonal skills App/ Int Knowledge of local areas and interest in museums, local history and heritage Int
Numeracy skills Int IT proficient App/ Int
Willingness to carry out lone working and to comply with a lone working telephone call in system Int
Ability to work to direction of the Centre Manager Int
Good timekeeping Int/ Ref
Ability to contribute confidently in a variety of team settings and work with a wide variety of people and organisations App/ Int

Assessed by:
App. = Application Int. = Interview Ref. = References

T. = Interview Test