Seasonal

You must be available to work over the Christmas period in this role.

Join our team as a Guest Services Team Member

Do you want to create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return. If you can speak a second language that would be a bonus!

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:
Free health cash plan
Access to ASVA Passes
Group discounts and much more…

Contract: Part time (12-30 hours per week), Fixed term (1st December – 5th January with the potential to stay on a different contract.)

You will need to be available for late nights, weekends, national holidays and the christmas period (including the 25th Dec).

Salary: £9.60 per hour (with the opportunity to scale-up as you cross-train (café/tour guiding)

More information can be found on the The Real Mary Kings Close website.

Job Description :

Brand Home Guide

Glen Ord Visitor Centre

9 months – Fixed-Term-Contract, full time

 

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

This is an exciting opportunity to join the talented team at our Glen Ord Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Singleton distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Worker Type :

Fixed Term Contract (Fixed Term)
Primary Location:

Glen Ord Visitors Centre

Deanston Distillery – Tour Guide

Distell International Limited are one of Scotland’s leading Scotch Whisky producers. We have invested in a new visitor centre at Deanston distillery, home of our Deanston single malt whisky. We are looking to recruit confident and personable individuals as Distillery Visitor Centre Tour Guides to communicate the story of Deanston single malt whisky, conduct tours of the distillery and serve in the distillery shop and our corporate facility.

JOB DESCRIPTION

Job Title: Tour Guide
Department: Deanston Distillery Visitor Centre

Background Information
Working as part of the Distillery Visitor Centre Team, you will be required to ensure the highest levels of customer service by welcoming, informing and enthusing our visitors during their visit of the distillery, consistently delivering a memorable and enriching experience.

Overall Purpose
To deliver a first class Deanston Distillery Scotch Whisky Experience for all our customers, public and corporate while supporting the DVC Brand Heritage Team on all tasks required.
Ultimately to deliver greater value from a Distell International asset on a day to day basis.

Main functions (accountabilities):

Include but not limited to:

 Demonstrate a pride and passion for Deanston Distillery, Scotch Whisky and other Distell brands

 To engage visitors in the Deanston Distillery Scotch Whisky Experience accurately, informatively and emotionally.

 To support the development of the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky Experience, the DVC Retail Store and The Coffee Bothy (TCB)

 To help provide a coordinated and professional level of service to our customers at point of contact.

 To ensure that the DVC is clean and functional at all times (including visitor reception area, retail store, cafe, tasting room, toilets, storage cupboards etc.)

 To work within the standards of Deanston DVC’s health and safety policy.

 To carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities.

Qualifications and Experience
This position requires an enthusiastic outlook and a flexible approach to work. Great people skills and an ability to follow instruction to ensure the highest level of team performance are key attributes required to maintain and develop our unique Brand Heritage Experience at Deanston Distillery.

Key Performance Measurements

 Delivery of the Deanston Distillery Scotch Whisky Experience.

 Consistently high customer feedback via visitors book, website, social media etc.

 All communications with the Assistant Manager, Visitor and Retail Team are maintained and fulfilled within the appropriate time lines.

Relationships:

Internal: Deanston Distillery, Sales, Marketing, Customer Services and Finance.
External: The general public; external vendors and suppliers; local community organisations;

Key Skills

1. To demonstrate a pride and a passion for Deanston distillery and Scotch Whisky in general.

2. To display confidence with face-to-face contact with visitors within the distillery visitor centre experience including distillery tour, distillery shop and distillery corporate facility.

3. To demonstrate an appetite and enthusiasm for learning, continually developing your own knowledge of Deanston distillery and Scotch Whisky as well as furthering your own levels of customer service.

4. The ability to communicate the above knowledge and entertain visitors, delivering an authentic Deanston whisky experience.

5. To display a high degree of flexibility, adaptability and ability to work within a close team.

6. A flexible approach to hours of work over a seven day working week is required and some evening work will be integral to this role.

Qualifications and Experiences:

Whisky knowledge is not a necessity for the position as our training will take care of explaining the uniqueness of Deanston’s single malt whisky, its history, its people and the skill of the scotch malt whisky process itself. Ideally we are looking for people with an enthusiastic outlook, a flexible approach to work and great people skills to help us build and develop our new whisky experience at Deanston distillery. An ability to speak an additional language would be a distinct advantage.

It is expected that the successful candidate will be a team player with a “can do” attitude and who thrives on a busy workload.

If you are interested please send your CV to info@deanstondistillery.com