Seasonal

BACKGROUND
National Mining Museum Scotland Trust (NMMST) is the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. Our core purpose is to preserve our internationally important collection and estate through encouraging and supporting a wide ranging audience through access and participation in visitor experiences and developing learning resources.

TOUR GUIDE AIMS
Visitors are essential to the success of the Museum and the Visitor Services front of house team and we aim to exceed their expectations. Tour Guides are key to providing a 5 star experience to our customers in keeping with the Museum’s aims and objectives. Tour Guides are responsible for providing guided tours within the allocated times, engaging visitors in the exhibition floors, orientating visitors and making sure they have all the information they need to enjoy their visit. Tour Guides inform visitors about the amazing work we do and promote all aspects of the museum.

PURPOSE OF POST
 To provide a high quality visitor experience to ensure that NMMST visitors of all ages have an enjoyable experience that informs, educates and inspires.

KEY RESPONSIBILITIES
 Greet each visitor in a professional, friendly and approachable manner
 Provide an engaging, informative tour whilst keeping to allocated tour times
 Liaise with Visitor Services Assistants regarding visitors and tours
 Refer to the Visitor Services Officer for day to day operational queries

 Ensure familiarity and commit to NMMST Health and Safety and Fire Safety policies, procedures and guidelines
 Advise on Health and Safety and Fire Safety and other information to visitors during their visit
 Maintaining a safe and clean working environment
 Regularly check exhibition/museum gallery areas and report any issues

 Assist in the preparation and delivery of educational tours, learning activities, museum events and Trade Fairs.
 Inform visitors about NMMST programmes and events
 Proactively encourage visitors to undertake visitor surveys
 Promote the fundraising ambitions of the museum to encourage visitor donations
 Serve as an advocate for NMMST illustrating and demonstrating to the public and visitors of the value of the mining heritage and our nationally recognised collection

 Using allocated keys to open up the museum visitor route and when required lock up the museum at the end of the day
 Undertake relevant training required for you to perform your job
 Cover holiday and sickness for other tour guides
 This list is not exhaustive and you may be required to undertake other duties and that may be reasonably required by NMMST

OI PEASANTS! WE’RE RECRUITING… Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re on the lookout for Customer Service Assistants to deliver horrible memorable experiences!

In this varied role you will be the first point of contact for our visiting peasants, offering a cold welcome, supporting them to stock up on Dungeon related goodies, answering any questions guests may have and acting as a sales representative.

Going out of your way to ensure our guests have a scary fun and exciting visit, helping customers at any point throughout the attraction.

This is a seasonal role offering a minimum of 10-15 guaranteed hours per week. Flexibility is needed including the ability to work weekends and available during peak times (bank holidays and school holidays).

Qualifications & Experience
Experience working in a customer facing environment is preffered
Have an outgoing personality
Confidence and energy to interact with the dungeon dwellers and of course the traitors
An adequate level of fitness and stamina is not required; an unpleasant appearance is a bonus
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on guest satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site, education facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

2 Roles available: 1x 32 Hours per week, 1 x 40 hours per week.
Fixed Term Until October 2024

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
•To work across departments when necessary, supporting the wider Culloden cluster
•Adhering to the property’s quality standards including but not limited to the wearing of uniform.
•Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.

Hours: Days available will range from 2 – 5 days per week and will include evenings and weekends. Daily shifts will be from 6-8 hours per day.
Duration: From ASAP until end of September 2024, with potential opportunity to extend thereafter.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN), and the top 1% in the world in its category.

Our Visitor Experience department is now looking for Visitor Assistants who are enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and a passion for the delivery of outstanding hospitality and service.

Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Ticket Office and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.

Other responsibilities will include:
– Performing a concierge role at front of house when required.
– Providing a warm welcome and proactive service to visitors at all times.
– Interacting with visitors throughout their tour.
– Helping visitors use their audio handset.
– Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia’s exclusive evening events and private tours.
– Assist with any other duties as directed by your line manager.

If you are ready to provide a five-star experience to guests from all over the world; and to help us uphold the meticulous standards Britannia held when in service to the Royal Family, then we would love to hear from you.

Company benefits include:
– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.

To apply, please send your CV and a short covering letter outlining why you feel you would be suitable for the role of Visitor Assistant to: angie.fowler@tryb.co.uk (Visitor Experience Manager).

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

OI PEASANTS! Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering both full-time and part-time hours. You’ll need to be flexible with working hours and days. This role may include working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

The cell doors are open and ready to welcome you…

Qualifications & Experience
A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on customer satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets