Organisation: Live Borders
Salary: from £33,818
JOB DESCRIPTION AND PERSON SPECIFICATION
Head of Service
To support the Senior Management Team/Heads of Service and be responsible for the efficient and effective strategic management, operation and development of facilities and physical activity within the area.
Contribute to local operational, financial and action plans to achieve desired company outcomes and objectives
Lead and manage the Duty Manager teams in the facilitation of the day to day management of facility operations within their area, in line with business and strategic operational plans.
Monitor and drive P&L for all facilities within the area
Be instrumental in helping to identify and secure new business development opportunities
Increase participation numbers and footfall within all activity programs
Oversee and be responsible for the performance of all Duty Manager Teams and services within the centres.
Ensure that all employees understand the company mission aims and objectives and are motivated to achieve them
Ensure best practice and statutory compliance within facilities
Promote and demonstrate the Live Borders values
Monitor and report on facility Budgets.
Ensure compliance with company policies and financial procedures.
Reporting monthly on variances to Head of Operations.
Monitor achievability of financial targets, in communication with Finance Manager and provide appropriate updates as necessary.
Forecast future monthly financial performance against budget and report to Head of Operations
To support Duty managers with overseeing overall for the day-to-day operations within the area
To ensure that service delivery and programming is creative, innovative and reflects market needs
To maintain a commercial focus on developing the business and increasing revenue streams and opportunities.
Responsible for the implementation, monitoring and review of all activity programmes and services offered to the community with support from the Marketing Team.
To be responsible for the application, management, integration and development of all quality systems, and service awards.
To be responsible for ensuring adherence to all relevant internal policies and procedures.
To be support the Duty Managers in ensuring acceptable staffing levels within the facilities. Evaluating manpower requirements to ensure the most cost effective deployment of staff. Overseeing the recruitment and retention of a well-qualified, experienced and motivated workforce.
Monitor and review facility establishment to ensure it is fit for purpose in order to drive business and meet financial
Provide a leadership role for the organisation and to fulfill a motivational role for the workforce. To motivate and mentor all employees who you line manage. Act as a role model in encouraging team work.
Responsible for ensuring staff adherence to internal systems and operating procedures.
To ensure skills remain current through maintenance of Continuous Professional Development program.
Represent the company within the local Community.
To work with existing and new partner organisations that share our aims and ambitions and to be a proud ambassador for Live Borders
Enhance the company’s image and credibility with strategic partners, commercial sector and general community.
To identify and research business opportunities for the company.
To exercise accountability to the Head of Operations for the performance and commitment to development and support of the leisure services.
Support team involvement by encouraging your personnel to think ‘creatively’ and commercially and develop or identify dynamic, innovative ideas, from which new initiatives or improvements on existing ones can be grown
Health and Safety
To monitor and ensure Health and safety compliance by all personnel within the leisure centres, promoting a culture that prioritises the safety of our customers and staff but does not block service development or the introduction of new ideas and services.
To line manage the Duty Managers who have been identified as your responsibility. Strive to provide the opportunities for the team to realise job satisfaction and enjoyment which will result in a more productive and loyal team. Create an environment of trust. If your team respect and trust your abilities these qualities will be mirrored in your team.
Training & Development:
To undertake project work as directed by Head of Operation, including projects which will promote and enhance individual and organisational profile.
To continually aim to enhance and expand the company’s and your own knowledge base through conferences, research, seminars, training sessions, network opportunities, etc.
To conduct yourself in such a manner as to promote the organisation and good physical activity and sport practices at all times.
To ensure good working relationships with colleagues within the organisation.
Any other reasonable tasks that may develop from time to time as identified by the Head of Operations.
Requirement to work out of hours or weekends – on occasions, evening and weekend work may be required. Flexible working patterns to suit business needs permitted.
Requirement for PVG/Disclosure check
The role will involve travel between various locations within the Scottish Borders & virtual meetings/phone calls. The post holder will be required to hold a full, valid driving license and have access to a car.
Note: the salary/pay of all posts within Live Borders will be subject to a further review and evaluation.
SVQ Level 4 or above in Leisure Management or equivalent
Evidence of CPD in management
Must be able to clearly demonstrate knowledge and understanding of the aims and objectives of Management of Sport & Leisure in the Community
5 years experience in a sport & leisure environment managing budgets and personnel
Track record of delivering successful performance, along with developing income streams.
People Management and staff rota experience
Demonstrate an innovative approach
Experience in new product development-
Experience of working in collaboration to deliver key outcomes
Experience of developing & delivering training to staff/peers.
Experience of developing strong successful partnerships and working in collaboration to deliver key outcomes
Experience of working with a range of staff to achieve outcomes and targets.
SKILLS AND KNOWLEDGE
Strong leadership skills
Excellent working knowledge of Microsoft excel, word & powerpoint
Experience of Gladstone and Tech 1 management systems
Credible and confident communicator (written and verbal) at all levels
Self-motivated, with the ability to work proactively using own initiative with ability to organize, prioritise and meet deadlines.
Numerate with strong analytical and problem solving ability
A – Application I – Interview R– Reference T – Test
Application Deadline: Friday 19/05/2023