Jobs

We are looking for a highly motivated individual with a can-do attitude and a passion for delivering world-class service. Previous experience in a food and beverage environment is essential alongside excellent waiting and customer service skills.

PURPOSE OF JOB

• Deputise in the absence of the Bistro manager in order to achieve consistency and high standards of performance and presentation.

• To assist in the effective running of the bistro in customer service, stock control and ordering, damage/breakage control, hygiene, organisation, and training of staff within the department.

MAIN DUTIES AND RESPONSIBILITIES

 To undertake Bistro manager responsibilities as and when appropriate
 To provide support to bistro staff in accordance with The Black Watch and Castle Museum’s values and policies
 To assist with managing the Bistro on a day-to-day basis, ensuring that the correct standards are in place
 Provide a table waiting service to all customers giving an attentive service and manage any special requests
 To maximise sales through the motivating and training of staff, volunteers, and individuals on work placement
 To assist the Bistro Manager in ensuring all members of staff and volunteers are aware of daily duties
 To assist in ensuring points of sale are correct and effective
 To assist in the provision of training as per company guidelines including induction of new starts
 Ensure that all equipment and areas are cleaned to a high standard and with the correct procedure
 Ensure that checking in of deliveries is carried out accurately and correctly
 Ensure that all goods received are correctly priced
 To carry out end of day cash reconciliation and are recorded and reported in accordance with company procedures
 To develop and improve the image and reputation of The Black Watch Castle and Museum
 To ensure that the customer service experience is delivered in accordance with The Black Watch Castle and Museum standards
 To handle customer feedback effectively including customer comments and requests to the satisfaction of both the customer and The Black Watch Castle and Museum
 To support the Bistro Manager in establishing and developing methods and standards for effective management of the Bistro
 To ensure that the opening and closing procedures of the Bistro are carried out in accordance with The Black Watch Castle and Museum procedures
 To develop and maintain a good working relationship with the local Environmental Health Officer
 To support the Bistro manager in maintaining, motivating, training, appraising the team, and providing induction to new members of staff, volunteers, and individuals on work placements
 To attend and contribute to all daily/weekly team meetings.
 To assist with appraisals/probationary reviews as per the company appraisal system as required
 To proactively report and manage risks in conjunction with the Bistro Manager and company procedures
 To support the overall objectives of the business maintaining standards and budgets
 To take on duty manager responsibilities on a rota system
 Ensure compliance with all food hygiene regulations within the Bistro environment in accordance with company procedures
 To be aware of and adhere to fire and health and safety policies and procedures
 To undertake duties or work outside the normal daily/weekly routine e.g. functions, events, and dinners but within the overall scope of the position at the request of the Bistro Manager

To apply please send your CV and covering letter to manager@theblackwatch.co.uk

Application Deadline: Friday 19/05/2023