Assistant House Manager

Organisation: The Abbotsford Trust

Salary: £19,585 (pro rata £13,989)

Location: Melrose

Abbotsford was designed and built by Sir Walter Scott as both his home and the location for his extensive collection of books and historical memorabilia, and was first opened to the public in 1833, five months after his death.
The Hope Scott Wing has been extensively refurbished to provide 5 star self-catered accommodation. Retaining the intimacy and integrity of what was the private home of Scott, his grand-daughter Charlotte Hope Scott and her descendants, while introducing all the essentials of modern-day comfort. Our aim is to offer guests a real sense of what it would have felt like to be a valued guest in Scott’s own home and to keep his family’s legacy alive. We aim to offer a range of packages created around each guest’s requirements.
The Assistant House Manager is responsible for ensuring the delivery of a high quality service to guests, including all aspects of housekeeping, guest services and security.

Job Purpose

To oversee the running and operational responsibility of the Hope Scott Wing

Provide guests with the highest standard of customer service before and during their stay

Drive the performance of the Hope Scott Wing through an agreed strategy

To manage the delivery of the housekeeping services within the Hope Scott Wing and estate

To be responsible for areas of facilities management, security and health & safety across the site

As a member of the Abbotsford team undertake other delegated tasks

For full details and application requirements, please visit our homepage.

Application Deadline: Friday 10/09/2021