Jobs

About the Chocolatarium:

The Chocolatarium is one of Edinburgh’s best-loved visitor attractions, boasting a 98% 5-star rating from visitors! Located in Edinburgh’s historic Old Town, we are a chocolate-themed visitor attraction where guests can discover the wonders of chocolate through engaging tours. We also have a well-stocked gift shop filled with delicious treats and online chocolate store.

We are currently looking for a hard-working, organised, responsible, proactive, and friendly Assistant Manager to support the business in running the day-to-day operations.

Who We’re Looking For:

The ideal candidate is a brilliant communicator, warm and approachable, with a proven track record of delivering exceptional customer service, ideally in the visitor attraction sector. You’ll be confident in managing a small team, fostering a supportive working environment, and delivering an unforgettable experience for visitors.

While experience in chocolate is not essential, a passion for it certainly is! During your training, you will become an expert in chocolate, with ongoing opportunities to learn more about this fascinating industry. Don’t worry if you’re lactose intolerant or vegan, as long as you love chocolate!

Key Responsibilities:

Duty Manager Role: Take responsibility for the smooth running of the attraction in the absence of the Attraction Manager, including rota management and sickness cover
Guiding Tours: Lead and deliver fun, engaging, and informative tours that consistently earn 5-star reviews.
Tour Preparation & Cleanup: Set up for and tidy up after tours to ensure a smooth, professional operation.
Gift Shop Operations: Serve customers, maintain stock, and ensure the shop is always presented to the highest standard.
Customer Service and Managing Tour Bookings: Respond to customer email and social media inquiries, handle group and special event bookings, handle complaints, and ensure a high level of customer satisfaction.
Inventory Management: Help manage deliveries, orders, and supplies for both the tours and the gift shop.
Supervising, Training and Recruitment: Assist in recruiting, training, and managing a team of guides, fostering a supportive and positive team environment.
Strategy & Improvements: In time, suggest and implement new tour ideas and strategies to attract more visitors and enhance their experience.
Operations & Compliance: Ensure all staff follow company policies and maintain health and safety standards.
Depending on the interests and career goals of the successful candidate, the may be involved in other aspects of the business such as marketing, chocolateering or product development.

Essential Skills & Experience:

A brilliant tour guide with a proven track record of consistent 5-star reviews and passion for providing an unforgettable visitor experience.
Adaptable and flexible mindset, essential for working in a dynamic, growing company and positive, can-do attitude.
Ability to manage and support staff and willingness to take on responsibilities.
Ability to remain calm under pressure and troubleshoot tricky situations.
Computer literacy.
Ability to take on an on-site, full-time role (37.5 hours per week) that will include evening and weekend working.

How to Apply:

If you are ready for a new challenge and feel you have the right skills, experience, and passion for this role, we’d love to hear from you!

Please send your CV and a short covering letter to hr@chocolatarium.co.uk and complete the Assistant Manager Application Form on the Work for Us page of our website.

Application Deadline: Thursday 30/05/2024