Assistant Technical Manager

Organisation: Visitor Centres Ltd

Salary: £32,000 per annum

Location: Camera Obscura & World of Illusions, Edinburgh

Purpose of role: The Assistant Technical Manager role is an exciting new position at Camera Obscura & World of Illusions. This is an integral, wide-ranging role assisting the Technical Manager in every aspect of managing the Maintenance department, including supporting the team and liaising on development planning and project management.

Key Responsibilities:
• Exhibit operation maintenance and upkeep
• Daily reactive maintenance of all areas of the attraction, premises and PPE
• Planned preventative maintenance of all areas of the attraction
• Liaising with colleagues, suppliers and contractors
• Improvement of our systems
• Deputising for the Technical Manager as required

To ensure the department plays its full role in enabling the attraction to deliver a relaxed, fun, safe, and educational day for all our visitors. To guarantee a fun, friendly, happy and rewarding work environment for staff. Our staff are our greatest asset and we do our best to look after them and make Camera Obscura a great place to work.

Building and Exhibit Maintenance
Maintaining and improving the safety, quality and functionality of the building and exhibits in order to maintain our five-star visitor experience. Constructing and maintaining the premises and exhibits is largely completed in-house from our on-site workshop. The team’s collective knowledge covers programming, electronics, mechanics, joinery, and design. Alongside liaising with external contractors, the team works effectively within our unique limitations:
• Tight install / maintenance times outwith opening hours
• Wear and tear of hands-on exhibits
• Operating within a listed building across 8 levels without a lift

The role requires basic handyman skills in all areas and an eye for detail. The candidate is expected to tackle any maintenance job required and act as a fully competent member of the maintenance team, providing sick / holiday cover or extended hours as necessary (with time in lieu provided).

• Ensuring high standards of record keeping and documentation
• Working with the Technical Manager to manage the electronic project management software to schedule tasks
• Researching and implementing better ways of working

New Exhibit Development
Alongside our Technical Designer, the team also works on improving current exhibits and developing new ones. Ideally the candidate will contribute to:
• The improvement of current exhibits
• Design of new exhibits
• Large-scale design changes

A large part of the role involves Health & Safety and Human Resource Management in conjunction with our supporting H&S / HRM consultants RBS Mentor, Senior Management, Heads of Department and other staff

HRM (Human Resource Management)
• Training, mentoring and coaching the team to give best performance
• Assisting with grievance / disciplinary procedures and day to day issues
• Active role in maintaining a happy work-life balance for staff using all available resources to ensure staff retention and good recruiting results

Health and Safety
Assisting with:
• Risk assessments, fire prevention, development of and operation of all emergency procedures and crisis management
• Inspections, certifications and all compliance
• Incident procedure and investigations

Essential skills
• Team leading and/or management experience
• Excellent written and verbal communication skills
• IT/computing proficiency above basic levels in Microsoft Office suite
• Broad basic skills in at least two of the following: electrical, joinery, painting and decorating, plumbing

Desirable Skills
• Experience in exhibition design, creation and/or manufacturing
• Knowledge of technical drawing software and basic programming skills
• Knowledge of project management software
• An interest in and understanding of exhibition design
• An awareness of visitor experience
• Administration and organisational skills

Person Specification
• Enthusiastic and confident with the ability to motivate a team, communicate with other departments and develop working relationships with colleagues and contractors
• A keen eye for detail
• Pro-active and able to use own initiative
• A creative problem-solver able to develop solutions to deadlines, with a thorough understanding of business requirements
• Professional in approach and able to confidently articulate ideas
• Reasonably fit, and physically able to carry out the duties as specified

The Package: A competitive salary of £32,000 | Discretionary company pension contribution – currently 10% | Discretionary annual bonus | In-service life insurance | 29 days Holiday | Company Sick Pay Scheme | Staff discounts in shop
You will also benefit from an extensive Employee Assistance Programme and NHS approved wellness app for mental health | All relevant training provided as necessary
Hours: 40hr week. Five days out of seven Monday to Sunday.

Please apply with your CV and cover letter and ensure your personal email is present on your CV. CV and cover letter should be emailed to Ross Boon, Technical Manager

Application Deadline: Monday 01/05/2023