Bistro and Events Assistant Manager
Organisation: The Black Watch Castle and Museum
Salary: £19,000 - £21,000
Location: The Black Watch Castle and Museum
This is an opportunity to join a 5 star award-winning Visitor Attraction. We are looking for someone who enjoys working as part of a dynamic team and delivering a high standard of service for our Bistro but also wishes to benefit from a great work-life balance.
The job is 35 hours per week daytime hours. Evening work is for private events only.
PURPOSE OF JOB
Deputise in the absence of the Bistro manager to achieve consistency and high standards of performance and presentation
To assist in the effective running of the Bistro in customer service, stock control and ordering, damage/breakage control, hygiene, organisation, and training of staff within the department.
To be able to manage the planning and implementation of events to a Five Star standard.
MAIN DUTIES AND RESPONSIBILITIES
To undertake Bistro manager responsibilities as and when appropriate
To provide support to the Bistro team in accordance with The Black Watch and Castle Museum’s values and policies
To assist with managing the Bistro on a day-to-day basis, ensuring that the company standards are followed.
To maximise sales through the motivating and training of staff, volunteers, and individuals on work placement
To assist in the provision of training as per company guidelines including induction of new staff
To carry out end of day cash reconciliation and ensure this is recorded and reported in accordance with company procedures
To ensure that the customer service experience is exceptional and delivered in accordance with The Black Watch Castle and Museum standard
To handle customer feedback effectively including customer comments and requests to the satisfaction of both the customer and The Black Watch Castle and Museum
To support the Bistro manager in establishing and developing methods for effective management of the Bistro.
To ensure that the opening and closing procedures of the Bistro are carried out in accordance with The Black Watch Castle and Museum procedures
To support the Bistro manager in maintaining, motivating, training, and appraising the team, providing induction to new members of staff, volunteers, and individuals on work placements
To attend and contribute to all daily/weekly team meetings
To support the overall objectives of the company maintaining standards and budgets
To undertake duty manager responsibilities on a rota system
To be aware of and adhere to fire and health and safety policies and procedures
To undertake duties or work outside the normal daily/weekly routine e.g. functions, events, and dinners within the overall scope of the position at the request of Bistro Manager
• Company events
• Discounted or free food
• Employee discount
• Flexible schedule
• On-site parking
To apply send a covering letter and CV to firstname.lastname@example.org
Application Deadline: Sunday 31/01/2021