Boat Licensing & Customer Service Administrator

Organisation: Scottish Canals

Salary: £20,279.70 - £22,722 depending on experience

Location: Inverness

Scottish Canals has a fantastic opportunity for a friendly, confident and meticulous individual to join our Caledonian Canal team based in Inverness. As our Boat Licensing and Customer Service Administrator you will help ensure that we deliver outstanding customer service and that our boat licensing meets legal requirements. As 2022 is our 200th birthday you’ll be joining the team at an exciting time!

Key Responsibilities of the role:

• The efficient administration of all Caledonian Canal long term leisure licensing and moorings to auditable standards – maximising income opportunities
• Supporting the efficient delivery of the Caledonian Canal’s short term visitor licensing
• Providing welcoming and efficient frontline customer service for the Caledonian Canal office and Seaport Marina, Inverness
• Efficient, accurate & timely delivery of back-of-house processes, such as shore power invoicing, boat safety scheme compliance and Great Glen Canoe Trail registrations
• Issuing all long term permit disks for Scottish Canals’ boaters on all our canals

This is a varied role with never two days the same – very much frontline customer facing in the main summer boating season and more administrative and planned desk-based work over the winter.

As well as taking lead responsibility for the effective and efficient administration of our long term licences and moorings you’ll be part of the small front of house team in Inverness with duties such as in person reception cover, responding to customer calls, emails and social media as well as marina services like allocating visitor berths and selling diesel.

We’ll give you all the training you’ll need to learn our systems and processes but we’re looking for someone with previous frontline customer care experience who has excellent verbal and written communication skills and is confident to use their initiative to solve customer enquiries and build strong working relationships with customers and colleagues alike. You’ll be able to demonstrate previous experience of working with administrative processes and systems where accuracy, timeliness, diplomacy and confidentiality were key. The commercial acumen to maximise income, minimise waste and spot opportunities is essential.

The successful candidate will be friendly, a self-starter, organised and accurate, able to work alone or as part of a small team.

You should be educated to HNC or equivalent level in Business Administration, or hold comparable experience in a similar role. A driving licence is preferred (must be in place within 6 month probationary period) and knowledge of the canal network or boating industry would be an advantage. Proficiency in the use of personal computers and business applications is essential.

This role is offered on a permanent basis, 37 hours per week, Monday – Friday, attracts a salary of between £20,279.70 and £22,722 depending on experience, and is based in our Inverness Office at Seaport Marina.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Closing Date: Midday Thursday 25th August 2022
Interviews held in Inverness: Week Commencing 29th August 2022.

Please supply a covering letter with your application telling us how your specific experience and skills match those in the advertised role and why this opportunity appeals to you.

Application Deadline: Thursday 25/08/2022