Brand Home Guide
Additional Job Description
Brand Home Guide
Caol Ila Visitor Centre
Full-Time – Permanent
Closing Date: 10th April 2022
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Feel inspired? Then this may be the opportunity for you.
About the Role
This is an exciting opportunity to join the hardworking team at our Caol Ila Visitor Centre as a Brand Home Guide, due to open this Summer.
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
You’ll help with the planning and implementation of special events throughout the year.
Please note this role is a full-time contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.
Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age. And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Brand Home.
Here you won’t just stand on the shoulders of giants. You’ll take what they created and make it even better for those who come after you. It’s a career-defining responsibility.
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so!
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
CHARACTER IS EVERYTHING
Application Deadline: Sunday 10/04/2022